You didn't send me the ticket itinerary… You didn't send me the ticket itinerary to my email.

Flight times are not given before… Flight times are not given before purchase. This meant choosing "proof" of a flight in the afternoon/evening was a way longer process than it should have been - I had to refer to actual flight booking sites and try and piece things together. AVOID for use at Royal Thai Consulate General in Penang Malaysia. Even the staff out the front who run the print/copy van know that the "expedia ticket" is not real. Probably avoid for use at any consulate/embassy where they're known to ring and verify flight details. You'll get a black mark against your name and waste your application fee. *Edit* wow, was not expecting a quick reply from customer service, thanks team! That alone gets another star added to the review - I love (and trust) any service that has responsive customer service. To be clear, thinking I could bluff a consulate who run overnight checks was absolutely my mistake, completely not Onward Flights fault. Adding flight times would be a really good feature, and extra templates might deflect some of the "first glance distrust" that the expedia branding gave off.

Would not recommend The service experience is subpar. If this company doesnt agree with your review they will falsely flag the review on trust pilot.

The transition to paid from a free… The transition to paid from a free service was a bit unclear-- my first booking was free--not that it is a lot of money but you asked. Also abit more information on who you are re taking credit card numbers and i dont use visa only MasterCard or amex where is says paid by VISA on the ticket which could cause problems if immigration asked for the card which is not likely Might be better to not say paid at all on the ticket --other than that a helpful tool Brian

Great experience Great experience. I had a couple questions about my order and the customer service got back to me same day. Thank you.