Great Golden Circle Tour from Reykjavik Our short Iceland break was made more enjoyable and memorable, especially with Darren our tour guide and Kamil the driver. Darren did not only share about the Golden Circle which was our tour for the day but also a shared a lot of Icelandic culture. A major plus! Coach was comfortable; the travel (from pick up from our hotel to going back to Reykjavik) went smoothly. Thanks so much and job well done!

Horrible The tour guide took our seats on the bus and he changed other people’s seats who were sitting as a family together after departing, three affected familIes got very pissed, he made a horrible experience before even the day started ! Just because he wanted to sit there although other seats were available in front. The agency as well didn’t respond properly when we complained 👎

Grand Canyon West Rim Tour Duane our driver was excellent, went out of his way to be helpful, informative and witty. Tour was excellent and would definitely recommend Grey Line Tours.

My trip was to Dubrovnik from Split. My trip was to Dubrovnik from Split. Coach ride to split approx 3.5 hrs leaving at 7am. I was told there would be stops on route but to bring snacks. Luckily I had a very early breakfast as my pick up was 06.40. The first stop for toilet breaks was not until after 9am and there were no facilities to buy anything, not even water or coffee, yet we stopped for 20 mins & had passed service areas with drinks & toilets. On raising this rather than a proper explanation I was informed it would take too long for coffee breaks, even though I was asking about a quick take away area for drinks - that I could drink in 20 mins allotted time? I was then informed I was being selfish to other travellers for wanting this and given a lecture around coffee not being good for me ……… Next stop Dubrovnik & tour, we were herded of the bus to immediately start the tour after another long 1.5 hr drive & the tour driver would not even wait for me to use the public toilets, asking that I hang on to when he finished????? I then had to hope I would find the tour who had already moved into Dubrovnik city having started the tour without me… Like many females, there are u fortunately times we do need to use the toilet for sanitation reasons & this was not even considered & very inconsiderate. Last stop was for oysters and wine, the emphasis was that we would only stop for this and be quick? I had to ask, what else we could get and was given a very disgruntled answer that wine would be on one table and oysters on the other, we were not given drinks menu and I had to query if I could get a coffee as I did not want Wine! The tour itself was good, fellow passengers nice but it was clear the tour guide only wanted to move at his pace to get the tour finished so he could have free time in the city at the beach and free oysters and wine on the way home. I would advise Secret passengers on the tours to ID these issues and put in required customer service training. I am happy to discuss further. Regards Anne

They forgot to collect us and we lost the tour Had tour booked today. Forgot to pick us up. Tried to call ahead of departure time. First said they couldn't find our booking. After 30 min said the booking was there but they forgot to collect us. No chance of picking us up again. Very unhelpful. Do not book with them. Lost the opportunity to see the diamond beach and glacier because of them