They forgot to collect us and we lost the tour Had tour booked today. Forgot to pick us up. Tried to call ahead of departure time. First said they couldn't find our booking. After 30 min said the booking was there but they forgot to collect us. No chance of picking us up again. Very unhelpful. Do not book with them. Lost the opportunity to see the diamond beach and glacier because of them

lisbon tour We did a tour in Lisbon yesterday. Bought 7 tickets. Busses were way overcrowded. No seating possible. We had to stand half the trip. Ticket salesman told us the bus would come by every half hour. But at Belém waiting time was more than 1 hour (!) I made a complaint at ticket office. Personel reacted ignorant and uninterested. Worst bus tour experience ever!

I would like to put 0* I would like to put 0*, but this is not possible. Bought online 3 US$ 42 tickets each from NY do Woodbury Common. Line does not exist. Local office Gray Line Sightseeing at NY Port Authority says is has nothing to do with this problem. Nobody answers telephone call or email. Scan scan. Gray Line never more.

SCAM Avoid using Grayline !!! SCAM Avoid using Grayline !!!! Booked tickets for 7 to travel to Woodbury NYC, false advertising allowed me to book tickets and took money. Turned up at 42st Bus Terminal to be told by officials that they no longer operated this service for over 6 months had to repurchase tickets at official counter.

Really poor Really poor. Expensive, no family ticket online, long wait for a bus (over an hour, when the company info says every 30 minutes). When the bus came it was full to bursting already. Driver taciturn and very poor, unclear and almost non-existent commentary. Added to which, when you do book online it isn't made clear that you will have to be kicked off the bus at Stachus to collect a paper ticket - despite the online voucher having a QR code. All around, we are disappointed and will never book such a tour again! Avoid avoid avoid.