Excellent Customer Support to Promote Tourism Prompt customer support before, during and after my tour to Chicago has increased my reliance on Cheapfares.flights. In fact, I urge business and leisure travelers to approach this travel company in order for getting the best of travel solutions.

Total bait and switch scheme Total bait and switch scheme. They let you make a reservation at an amazing price, only to call you later and tell you that your low-cost seat (basic economy) is sold out, and you must pay $200 more dollars to them to stay on that flight but in a more expensive (main cabin) seat. And they said I would need to wait 24 hours to get confirmation for that main cabin seat. I had no idea why it should take 24 hours, so I replaced my credit card and just bought my ticket through the regular airline website. It was $35 more than the new price they had quoted me, but was well worth the confidence and peace of mind that I did in fact have a ticket. Terrible.

When I didn’t receive my tickets Booked a last minute flight to leave the next morning. Ticket was supposed to arrive in a few minutes. After an hour and a half I went on live chat to see where my ticket was. After checking the agent came back and said it was a fraud booking. I told him it had been put through my credit card company already and would I get my money back and he said it was probably just pending and wouldnt go through. After calling my credit card co. who said they hadnt blocked my card, I decided not to try rebooking and cancelled my arrangements for my trip. Then after 4 hours I get a text that my ticket had been issued at 9:00 pm This time I called to find out what was going on and got a rude person just tell me it was too late to cancel. Didnt seem to grasp that I hadn’t cancelled and had been told it was fraud and now I had dropped all my arrangements and couldn’t go. Then called my credit card company who said if the payment got posted to dispute the charge. Of course it got posted so left this review but got called by the company asking me to remove the review and they would look into it. I did remove it but of course nothing more has happened and I doubt it will. Not removing it anymore unless I get satisfaction of my money back which is doubtful. NEVER use Cheapflights or Flair. Terrible companies.

I worked with Shea and she was… I worked with Shea and she was wonderful. She walked me through the whole process and followed up to be sure all went well. I was able to contact my usual airline (frequent flyer) and get miles for this trip as well as select our seats. The whole experience was great. Many thanks to Shea for all her help to this new comer to Cheapfares.

Bait and Switch Booked online with cheapfares and got an email with their bookingnumber, saying they would be processing my payment and I would receive another email with the airline e-ticket and confirmation. Started getting phone calls saying my fare was no longer available and offering more expensive options. A CLEAR CASE OF BAIT AND SWITCH. Do not do business with cheapfares AKA asap.