Total bait and switch scheme Total bait and switch scheme. They let you make a reservation at an amazing price, only to call you later and tell you that your low-cost seat (basic economy) is sold out, and you must pay $200 more dollars to them to stay on that flight but in a more expensive (main cabin) seat. And they said I would need to wait 24 hours to get confirmation for that main cabin seat. I had no idea why it should take 24 hours, so I replaced my credit card and just bought my ticket through the regular airline website. It was $35 more than the new price they had quoted me, but was well worth the confidence and peace of mind that I did in fact have a ticket. Terrible.

Bait and Switch Booked online with cheapfares and got an email with their bookingnumber, saying they would be processing my payment and I would receive another email with the airline e-ticket and confirmation. Started getting phone calls saying my fare was no longer available and offering more expensive options. A CLEAR CASE OF BAIT AND SWITCH. Do not do business with cheapfares AKA asap.

I worked with Shea and she was… I worked with Shea and she was wonderful. She walked me through the whole process and followed up to be sure all went well. I was able to contact my usual airline (frequent flyer) and get miles for this trip as well as select our seats. The whole experience was great. Many thanks to Shea for all her help to this new comer to Cheapfares.