Huge fees hidden until last step. The enormous "tax and service recovery fee", which changed a room that cost under $300 into one that cost almost $400, did not show until the very end of the booking process. This is a despicable practice. The hotel itself, and another booking site I commonly use, charge only $30. Also, like many other reviewers, I thought I was booking directly with the hotel. Fortunately my fare and the huge fee were refunded, but I would never book through this site again and urge others to steer clear.

I was charged an additional $20 on top… I was charged an additional $20 on top of advertised taxes and fees. The advertised room rate was $119. The taxes and fees showed total of $133. I was charged $153. What was that for? I called to get that refunded from Hotels One and they don't answer their customer service line. I won't book another hotel / B&B with this website. Very Deceptive.

I rang I rang - twice difficult to understand - standard of English low. Could not explain to me what number I needed on selection. I pressed 1 for new booking but was told this was wrong. Gave up and booked on line.

Highway robbery The Historic Davenport in Spokane WA. No place to take advantage of any discounts - AAA, AARP, ETC. No explanation of extra fees which seem to be more than $200. Would you stay at this hotel at this price with no explanatrion of costs?

I had to book multiple rooms for… I had to book multiple rooms for co-workers to attend a conference and the website was very easy to navigate. the booking only took me 5 minutes! I had just set up reservations for a different conference prior to setting up the Tundra land rooms (done via phone call with an actual person) and it took almost an hour! This was awesome!!