AVOID AVOID AVOID absolutely awful… AVOID AVOID AVOID absolutely awful service. This company is dreadful, shambles on refunding money. Pretty much lost account of £2000 as they were adamant that I hadn’t paid the final balance, had to show receipts and bank statements to prove this. Waited months for the refund, and even then it’s in instalments. Never on a date as promised. Even at the last hurdle they still tried to keep hold of £1200 to use as credit for my next holiday…. Definitely not going to book again with this company. I understand there was a pandemic but Jesus Christ return peoples hard earned money!! Company looks like it trades from London, but it’s most definitely India, poor communication. Honestly if you want a holiday, invest your money elsewhere because these guys are jokers

Poorly planned Hi on return from my trip to thiland I want to share bad experiences with you and would like to know what action you are going to take 1/ arrive chatrium hotel lovely hotel no fault pick up by taxi to Bangkok airport to travel koh sumi pick up 9.05 hour to airport arrived just after ten was ushered straight through to departure no were to get drink /food flight was 13.45 so waiting 3hrs 45 mins in that time 2 planes going to koh sumi took off why'll we were still hanging around Once on board was told no food or drinks would be supplied but would be offered a bag on leaving plane with water sandwich QUESTION why have us at airport so early and why was we not allocated an earlier flight instead of us been stranded for so long and n food drink 2/ amari hotel pick up 5am came 4.50 missed breakfast not open until 6am arrived airport that was a 15 min drive from hotel airport in darkness opens at 6 check in 6.30 again hanging around no food or drink flight left 9.05 am again offered a bag food drink on leaving plane arrived fisherman's harbour resort 5star BEVER BEEN A 5 star more like 2star at a push got into room what a joke (pictures sent) complained to staff just looked at us asked to speak to manager was told would inform him Never came to see me hotel room disgusting see photos pool tiles missing damaged dangerous pool bar was advertised food cocktails you could only get beer soft drinks breakfast disgusting all food was tepid or cold pancakes under cooked fried eggs cold and like rubber fruit uncovered flys on food and not a great selection so after second day we are out after sampling the slips outside eating area facing car park Housekeeping never left toilet rolls or clean towels was constantly asking at reception I am forwarding pictures ect and really want a reply as to we're we go from here if nothing is satisfactory then I will be issuing a complaint to resolve I look forward to your reply Plus not to mention the green dirty water in water features nails sticking out of floorboards around pool and toothpaste stains in bathroom Not only was our trip poorly planned the last hotel rated 5stars was very poor standard

Our booking process was the easy part Our booking process was the easy part, from then on, it's been very hit and miss. We now have a contact but after many phone calls back and forth, we are now 16 days away from our dream holiday and honeymoon with friends and still have no idea if we will actually be able to get our sea plane to our Maldives resort. Initially when we booked, the EK flights would have arrived in time however, because of the delay with Virikson not issuing tickets, we were then given alternative flights which now land too late to connect. If you have a flight itinerary booked at a low cost, the company have to issue the tickets either the same day or within 24hours to secure that cost. If they don't, you will lose that booking. Flights are not confirmed until the tickets are issued. FACT. Being in the travel industry myself for over 25 years, I was lucky enough to know this but many are being told their flights have been cancelled and asked to pay more. I am hoping and preying that our contact will be able to sort this out for us at this stage but I'm not convinced. Never again will I put my faith in a company such as Virikson Travel. If it gets sorted, I'll post an update so lets wait and see shall we........

Absolutely shocking customer service Absolutely shocking customer service. Holiday booked for 5 in October - £8100. 7 weeks to go and we are informed flights are cancelled but if we want to continue with the holiday they are looking for £143 extra - EACH - for the change in flights??? This should be done free of charge. Not the way of things tbh. Poor communication - unable to contact them despite several phone calls and emails. Not ABTA registered.

AVOID AT ALL COSTS!!! AVOID AT ALL COSTS!!!! They claim that your holiday comes with FREE 'Covid Protection Insurance'. After paying just over 6k for a holiday to dubai & maldives and contracting covid just beforehand thus unable to travel, they are now adamant they don't offer insurance on their holidays!!! Despite the screenshots i have advertising otherwise. They're now trying to get a further 1k from us to reschedule our dates to visit the destination during monsoon season!!! What's more, Jason suggested to us that if we took out an insurance policy going forward... they would alter the dates and commit a fraudulent transaction for us! I can only assume this is to justify the price increase! Very unprofessional, highly untrustworthy and will stress you out no end! We're 6k down and now have a legal battle on our hands. Book with Secret Escapes instead... they're amazing and highly professional at what they do. Please dont fall victim to these scam artists!