BEWARE of cancellation fee rule to… BEWARE of cancellation fee rule to confuse everyone. I paid cancellation insurance to protect me from cancellation fees but nope. A couple of days after I made the reservation I decided to cancel since I could not get a good air fare to and from the cruise dock. Cruise.com even had a promotion of $500 airfare savings for each passenger but nope. So I ended up paying $100 cancellation fee anyways. What a rip-off this company is. Never again.

Cruise.com is dishonest Cruise.com is a dishonest travel agency that will not honor their post cruise rebates. They promised us a rebate from the agency 6-8 weeks after return but you can forget about it. Even the employees there known this is a scam to draw you in. I highly encourage to stay away from cruise.com unless you want them to continue this sham. Every employee or worker bee has the same line: "a check is being processed that you will receive within a few weeks". However they know this dishonest agency with hundreds of negative reviews is committing fraud. Hopefully they will be punished by either the cruise lines or state authorities.

Always a pleasure I have used this site to book three cruises. Each time the transactions were handled completely an professionally. Also, each time I needed to amend a reservation, ask questions, or anything else my emails were answered within 48 hours without fail. Also, on the last two cruises we received an additional $50 OBC as a nice way of saying "Thank You" for our business. I'll never book directly through a cruise line again!

Awful Awful! Overpaid for a cruise other sites were offering for less. Would NOT match, would NOT refund deposit. Felt like I was misinformed. Told to wait for final payment and they would give better pricing then time to pay and said I had no proof I was told I would get better pricing. Hold for an hour to speak to agent then two hours to speak to a supervisor. Do not return calls or emails half time.

Celebrity Cruise Lines Celebrity Cruise Lines, Millennium ship, cancelled the fall sailing out of Tokyo. We were given less than a week to respond to their limited alternatives. We chose one by their deadline, and are still waiting for a refund on our deposit, paid 5 months ago, let alone a promised payment for the airline penalties to change our tickets. Then today our travel agent said we could go after all. We booked another, non CELEBRITY CRUISE, pd penalty for new airfare, and still waiting for promised payments from Celebrity. Our travel agent told us it’s complicated. Not from where I sit, I paid, they said they can’t deliver, just pay me what is owed. On or about April 26 date this horror story started.