Tried to reschedule the cruise I had… Tried to reschedule the cruise I had reservations for because nobody at princess cruises or cruises.com had any clue as to what documents are needed to board the ship for Alaska. In the end the customer always loses. I lost the entire $1500 I paid for the trip. Wont help with a reschedule or any other options. Horrible experience. Wouldn’t recommend to anyone.

No Deposit Required Booking cruise with cruise.com was fast and efficient. Small complaint was that no deposit required could not be honored even though other sites could. I didn't realize other sites were doing no deposit for the same cruise until my booking was completed. Also, I had a question about requirements if I could not make sail date and what my options could be but couldn't get a call back from booking agent after several messages.

What a joke What a joke! They took my money and promised me a rebate after we returned but sent me nothing. Rep after rep said it will be sent but I received nothing. They scammed me and looking at their reviews why would anybody do business with this business. I have told every cruiser I bump into my story. Hopefully in a small way people can be informed about how deceptive cruise.com is.

WARNING!!! WARNING!!! This company uses deceptive advertising practices. Just completed a cruise where free Signature Beverage Package, $200 onboard credit, and free specialty menu dinner reservation were promised. NONE were delivered. When called from the cruise ship to rectify, Cruise.com said they gave the best price for the suite on the ship and would provide no more. The work "Crooks" comes to mind.

You should be more attentive to… You should be more attentive to customers. We paid for a cruise that ended up not even going to the intended port of Labadee, Haiti (Royal caribbean). No options, no credits, etc, not even a cancelation option. Food was horrible(even parts of dinner package) , the internet package was as bad as it can be(after paying through the roof for it), the majority of the personnel was plain rude(NOT ALL) and then their survey email does not let you post and was deleted. I guess because I was writing a negative review. I have used Cruise.com with flying colors before and this is the first time in my life I have ever written a bad review.