Keith Ricks
GBDO NOT USE THEM DO NOT, I REPEAT, DO NOT USE. I was denied a $500 refund even though my cruise from Baltimore to Bermuda scheduled in May 2020 was canceled because of COVID19. Royal Caribbean refunded me approximately $1200, but Cruise.com would not refund their booking fee. They're dishonorable and dishonest. Don't waste your time.
Kirk Kennedy
GBTried to reschedule the cruise I had… Tried to reschedule the cruise I had reservations for because nobody at princess cruises or cruises.com had any clue as to what documents are needed to board the ship for Alaska. In the end the customer always loses. I lost the entire $1500 I paid for the trip. Wont help with a reschedule or any other options. Horrible experience. Wouldn’t recommend to anyone.
Ted Zebrowsky
GBRefund problems from Cruises.com (Sucks) I had a cruise cancelled because of the Pandemic and have nothing but headaches getting my refund from cruises.com. Royal Carribean was great and refunded everything in a timely manner. Cruises.com has been awful. The person we are dealing with (Emily) has been great so I assume it's the policies from the corporation. I keep getting told wait another 10 days, I'm tired of waiting. I'll never use cruises.com again nor will I recommend the company to anyone I know.
Dennis McGrath
GBCruises.com does not Stand by Their Price Guarantee Cruises.com publishes a best price or 110% of the difference policy. If you prove you found the exact same cruise at a lower price they will ignore your phone calls and emails. This happened to me and I am still owed nearly $600 from a celebrity cruise booking. I should have known something was suspicious when other customers were calling while I was booking my cruise and they said "they knew who was calling", "the person was annoying". Likely another customer like the many writing reviews here who were deceived.
Kathy Pavlove
CA.Great service . Ask for Sacha. No difficulty booking two cruises. All questions answered promptly. Options and prices were clearly understood. No hesitation in booking another cruise with Cruise Plus. Sacha was patient and well informed.