Cruises.com does not Stand by Their Price Guarantee Cruises.com publishes a best price or 110% of the difference policy. If you prove you found the exact same cruise at a lower price they will ignore your phone calls and emails. This happened to me and I am still owed nearly $600 from a celebrity cruise booking. I should have known something was suspicious when other customers were calling while I was booking my cruise and they said "they knew who was calling", "the person was annoying". Likely another customer like the many writing reviews here who were deceived.

Staff very courteous and helpful, especially Victoria Soto. We, party of four, very senior citizens and computer illiterate, would appreciate very much if stuff like boarding pass and luggage tags can be downloaded for us so that we can print them out at the local library. We would certainly do business with Cruise.com again in the near future if prices are reasonable. Good job. Keep it up!!!!

No.. No way cruise.com.... Takes forever to be connected with staff member. Staffs are not well trained to find out ways to resolve problems. Error in forwarding information to the cruise. Put me on hold over 30min several times. When the staff member cannot resolve an issue, the call was disconnected because of "TECHNICAL" issue, and I have to call again to wait forever to be connected with other staff member, explaining things again, waiting on hold again... Overall, terrible terrible terrible terrible customer service. I will never recommend to use this place.

This company is just a joke This company is just a joke. They promised a $50 gift card when we booked our Greek cruise from them last May, have not received anything yet. Called this lady named Johnny multiple times told me it's been processed, i asked for a screenshot, or confirmation number, nothing...Just avoid this company, not trust worthy.

I have been using cruise.com for over 7… I have been using cruise.com for over 7 years never had one issue with them 3 years ago I did group cruise for my husband 50th Birthday Party my Group leader name was Walt he retired before covid hit he was 100 percent awesome, he given me a room party for free for 4 hours because I book 20 cabinets and my cabinet was free we had a wonderful cruise party on Royal Caribbean Cruise Ship not one issue we had all family and friends where please 100 percent. I am going on a Cruise in September this year but I am not using Cruise.com this year I got a better deal directly through Carnival blessing