This company is just a joke This company is just a joke. They promised a $50 gift card when we booked our Greek cruise from them last May, have not received anything yet. Called this lady named Johnny multiple times told me it's been processed, i asked for a screenshot, or confirmation number, nothing...Just avoid this company, not trust worthy.

I have been using cruise.com for over 7… I have been using cruise.com for over 7 years never had one issue with them 3 years ago I did group cruise for my husband 50th Birthday Party my Group leader name was Walt he retired before covid hit he was 100 percent awesome, he given me a room party for free for 4 hours because I book 20 cabinets and my cabinet was free we had a wonderful cruise party on Royal Caribbean Cruise Ship not one issue we had all family and friends where please 100 percent. I am going on a Cruise in September this year but I am not using Cruise.com this year I got a better deal directly through Carnival blessing

DO NOT USE THEM DO NOT, I REPEAT, DO NOT USE. I was denied a $500 refund even though my cruise from Baltimore to Bermuda scheduled in May 2020 was canceled because of COVID19. Royal Caribbean refunded me approximately $1200, but Cruise.com would not refund their booking fee. They're dishonorable and dishonest. Don't waste your time.

You should be more attentive to… You should be more attentive to customers. We paid for a cruise that ended up not even going to the intended port of Labadee, Haiti (Royal caribbean). No options, no credits, etc, not even a cancelation option. Food was horrible(even parts of dinner package) , the internet package was as bad as it can be(after paying through the roof for it), the majority of the personnel was plain rude(NOT ALL) and then their survey email does not let you post and was deleted. I guess because I was writing a negative review. I have used Cruise.com with flying colors before and this is the first time in my life I have ever written a bad review.

Reservations on the "Allure of the Seas" Kim Badeker booked our oceanview stateroom which was in a good location to get to all the venues. We received all our literature via email, and were able to book MyTime dinners and shows without problems. The ship is gorgeous and the shows were ;positively outstanding! While on board we booked another cruise in 2016 on the RCL Anthem of the Seas, and asked the onboard agent to book it thru Cruises.com...but neglected to mention Kim's name, so we hope she will get credit for this booking. We thank you for the onboard credit of $25, and for the efficient manner of booking our reservation.