Worst customer service ever Worst customer service ever! I encountered what I perceived as rudeness and a lack of responsibility in addressing my concerns. Specifically, I experienced that they could not do their job, such as unhelpful responses and a long answer delay for a straightforward question. They kept transferring the call to 5,6 different persons. Also, they need to learn how to appreciate their customers. They all talked like an A-hole. They raised their voice at me while I was nicely asking for their assistance. I'm so upset and even more regretful that I booked for 22 people, including me.

Celebrity Cruise Lines Celebrity Cruise Lines, Millennium ship, cancelled the fall sailing out of Tokyo. We were given less than a week to respond to their limited alternatives. We chose one by their deadline, and are still waiting for a refund on our deposit, paid 5 months ago, let alone a promised payment for the airline penalties to change our tickets. Then today our travel agent said we could go after all. We booked another, non CELEBRITY CRUISE, pd penalty for new airfare, and still waiting for promised payments from Celebrity. Our travel agent told us it’s complicated. Not from where I sit, I paid, they said they can’t deliver, just pay me what is owed. On or about April 26 date this horror story started.

What a joke What a joke! They took my money and promised me a rebate after we returned but sent me nothing. Rep after rep said it will be sent but I received nothing. They scammed me and looking at their reviews why would anybody do business with this business. I have told every cruiser I bump into my story. Hopefully in a small way people can be informed about how deceptive cruise.com is.

Awful Awful! Overpaid for a cruise other sites were offering for less. Would NOT match, would NOT refund deposit. Felt like I was misinformed. Told to wait for final payment and they would give better pricing then time to pay and said I had no proof I was told I would get better pricing. Hold for an hour to speak to agent then two hours to speak to a supervisor. Do not return calls or emails half time.

Cruises.com does not Stand by Their Price Guarantee Cruises.com publishes a best price or 110% of the difference policy. If you prove you found the exact same cruise at a lower price they will ignore your phone calls and emails. This happened to me and I am still owed nearly $600 from a celebrity cruise booking. I should have known something was suspicious when other customers were calling while I was booking my cruise and they said "they knew who was calling", "the person was annoying". Likely another customer like the many writing reviews here who were deceived.