I have been using cruise.com for over 7… I have been using cruise.com for over 7 years never had one issue with them 3 years ago I did group cruise for my husband 50th Birthday Party my Group leader name was Walt he retired before covid hit he was 100 percent awesome, he given me a room party for free for 4 hours because I book 20 cabinets and my cabinet was free we had a wonderful cruise party on Royal Caribbean Cruise Ship not one issue we had all family and friends where please 100 percent. I am going on a Cruise in September this year but I am not using Cruise.com this year I got a better deal directly through Carnival blessing

Staff very courteous and helpful, especially Victoria Soto. We, party of four, very senior citizens and computer illiterate, would appreciate very much if stuff like boarding pass and luggage tags can be downloaded for us so that we can print them out at the local library. We would certainly do business with Cruise.com again in the near future if prices are reasonable. Good job. Keep it up!!!!

No Deposit Required Booking cruise with cruise.com was fast and efficient. Small complaint was that no deposit required could not be honored even though other sites could. I didn't realize other sites were doing no deposit for the same cruise until my booking was completed. Also, I had a question about requirements if I could not make sail date and what my options could be but couldn't get a call back from booking agent after several messages.

Tried to reschedule the cruise I had… Tried to reschedule the cruise I had reservations for because nobody at princess cruises or cruises.com had any clue as to what documents are needed to board the ship for Alaska. In the end the customer always loses. I lost the entire $1500 I paid for the trip. Wont help with a reschedule or any other options. Horrible experience. Wouldn’t recommend to anyone.

Refund problems from Cruises.com (Sucks) I had a cruise cancelled because of the Pandemic and have nothing but headaches getting my refund from cruises.com. Royal Carribean was great and refunded everything in a timely manner. Cruises.com has been awful. The person we are dealing with (Emily) has been great so I assume it's the policies from the corporation. I keep getting told wait another 10 days, I'm tired of waiting. I'll never use cruises.com again nor will I recommend the company to anyone I know.