DO NOT USE THEM DO NOT, I REPEAT, DO NOT USE. I was denied a $500 refund even though my cruise from Baltimore to Bermuda scheduled in May 2020 was canceled because of COVID19. Royal Caribbean refunded me approximately $1200, but Cruise.com would not refund their booking fee. They're dishonorable and dishonest. Don't waste your time.

This company is just a joke This company is just a joke. They promised a $50 gift card when we booked our Greek cruise from them last May, have not received anything yet. Called this lady named Johnny multiple times told me it's been processed, i asked for a screenshot, or confirmation number, nothing...Just avoid this company, not trust worthy.

What a joke What a joke! They took my money and promised me a rebate after we returned but sent me nothing. Rep after rep said it will be sent but I received nothing. They scammed me and looking at their reviews why would anybody do business with this business. I have told every cruiser I bump into my story. Hopefully in a small way people can be informed about how deceptive cruise.com is.

Refund problems from Cruises.com (Sucks) I had a cruise cancelled because of the Pandemic and have nothing but headaches getting my refund from cruises.com. Royal Carribean was great and refunded everything in a timely manner. Cruises.com has been awful. The person we are dealing with (Emily) has been great so I assume it's the policies from the corporation. I keep getting told wait another 10 days, I'm tired of waiting. I'll never use cruises.com again nor will I recommend the company to anyone I know.

Awful Awful! Overpaid for a cruise other sites were offering for less. Would NOT match, would NOT refund deposit. Felt like I was misinformed. Told to wait for final payment and they would give better pricing then time to pay and said I had no proof I was told I would get better pricing. Hold for an hour to speak to agent then two hours to speak to a supervisor. Do not return calls or emails half time.