Awful Awful! Overpaid for a cruise other sites were offering for less. Would NOT match, would NOT refund deposit. Felt like I was misinformed. Told to wait for final payment and they would give better pricing then time to pay and said I had no proof I was told I would get better pricing. Hold for an hour to speak to agent then two hours to speak to a supervisor. Do not return calls or emails half time.

I have been using cruise.com for over 7… I have been using cruise.com for over 7 years never had one issue with them 3 years ago I did group cruise for my husband 50th Birthday Party my Group leader name was Walt he retired before covid hit he was 100 percent awesome, he given me a room party for free for 4 hours because I book 20 cabinets and my cabinet was free we had a wonderful cruise party on Royal Caribbean Cruise Ship not one issue we had all family and friends where please 100 percent. I am going on a Cruise in September this year but I am not using Cruise.com this year I got a better deal directly through Carnival blessing

WARNING!!! WARNING!!! This company uses deceptive advertising practices. Just completed a cruise where free Signature Beverage Package, $200 onboard credit, and free specialty menu dinner reservation were promised. NONE were delivered. When called from the cruise ship to rectify, Cruise.com said they gave the best price for the suite on the ship and would provide no more. The work "Crooks" comes to mind.

Always a pleasure I have used this site to book three cruises. Each time the transactions were handled completely an professionally. Also, each time I needed to amend a reservation, ask questions, or anything else my emails were answered within 48 hours without fail. Also, on the last two cruises we received an additional $50 OBC as a nice way of saying "Thank You" for our business. I'll never book directly through a cruise line again!

BEWARE of cancellation fee rule to… BEWARE of cancellation fee rule to confuse everyone. I paid cancellation insurance to protect me from cancellation fees but nope. A couple of days after I made the reservation I decided to cancel since I could not get a good air fare to and from the cruise dock. Cruise.com even had a promotion of $500 airfare savings for each passenger but nope. So I ended up paying $100 cancellation fee anyways. What a rip-off this company is. Never again.