Worst customer service ever Worst customer service ever! I encountered what I perceived as rudeness and a lack of responsibility in addressing my concerns. Specifically, I experienced that they could not do their job, such as unhelpful responses and a long answer delay for a straightforward question. They kept transferring the call to 5,6 different persons. Also, they need to learn how to appreciate their customers. They all talked like an A-hole. They raised their voice at me while I was nicely asking for their assistance. I'm so upset and even more regretful that I booked for 22 people, including me.

This company is just a joke This company is just a joke. They promised a $50 gift card when we booked our Greek cruise from them last May, have not received anything yet. Called this lady named Johnny multiple times told me it's been processed, i asked for a screenshot, or confirmation number, nothing...Just avoid this company, not trust worthy.

Cruise.com is dishonest Cruise.com is a dishonest travel agency that will not honor their post cruise rebates. They promised us a rebate from the agency 6-8 weeks after return but you can forget about it. Even the employees there known this is a scam to draw you in. I highly encourage to stay away from cruise.com unless you want them to continue this sham. Every employee or worker bee has the same line: "a check is being processed that you will receive within a few weeks". However they know this dishonest agency with hundreds of negative reviews is committing fraud. Hopefully they will be punished by either the cruise lines or state authorities.

What a joke What a joke! They took my money and promised me a rebate after we returned but sent me nothing. Rep after rep said it will be sent but I received nothing. They scammed me and looking at their reviews why would anybody do business with this business. I have told every cruiser I bump into my story. Hopefully in a small way people can be informed about how deceptive cruise.com is.

No.. No way cruise.com.... Takes forever to be connected with staff member. Staffs are not well trained to find out ways to resolve problems. Error in forwarding information to the cruise. Put me on hold over 30min several times. When the staff member cannot resolve an issue, the call was disconnected because of "TECHNICAL" issue, and I have to call again to wait forever to be connected with other staff member, explaining things again, waiting on hold again... Overall, terrible terrible terrible terrible customer service. I will never recommend to use this place.