Promised refund never came Booked an overseas flight with them. The airlines changed the flight and because of Covid the airlines (Qatar) allowed me to book a flight within 2 years of the booking date. However, I had to do it with the travel agent. I called them many times and they did not respond. Finally, I called the credit card company and disputed the charge. Then LBF Travel responded! We agreed that I could change the flight and when I set another travel date, they said that will cost more money although I found a flight which was actually cheaper than the one I booked first. To cut a long story we agreed for them to keep 10% of the original price and refund the rest. But the refund never came. After a month I called my credit card company again and disputed the charges (in this case the refund that never came) and my credit card company refunded the charge.

Impossible to cancel In the rush of a missed flight by mistake I booked a flight on a wrong date. After 2-3 minutes I realized the mistake and I tried to cancel, impossible, I could not find any link or whatever to cancel it. I was I Amsterdam (cannot call and spend more money waiting for someone to answer) so I wrote the Airline they booked to cancel. To make it short, emailed back and forth with them and they promised to refund it but they didn't do it. Credit Card refused to accept my claim. DO NOT USE THEM

Beware hidden fees!!! I booked a ticket with them and at checkout they automatically add in "optional fees" to your fare. They added their own "flexible insurance" for $70. When I called to get that removed they told me I had to email them. I did exactly as they instructed and still no refund. This is a common scam. They forced me to pay a flexibility fee and when I tried to change or cancel the tickets they refused. WHAT'S THE POINT OF FLEXIBLE FEES IF IT'S NOT FLEXIBLE?! STAY AWAY FROM THESE MODERN DAY PIRATES.

I tried to replie a charback since 2020… I tried to replie a charback since 2020 for buseness trip for me and 2 of my staff. Some body talk to me last week (11 november 2022) and promess to call me back... With Air Canada is not better.

Booked a ticket through them Booked a ticket through them. My granddaughter got COVID and we had to cancel her flight and we had insurance on her ticket. The airline was offering full refunds but I had to work through LBF since I went through them. When I called multiple times they never answer their phones and never return any messages back from my emails. They are Definitely scamming people, one way or another.