Awful Awful. I'd paid extra for comfort+ so I could book seats and sit together, and Delta changed them all so we were no longer sitting together for some of the flights. Only got the seats I selected on one out of four of the flights. Staff were very rude when I was contacting them trying to sort this. They then didn't leave enough time for a connection and we missed our next flight. We were bumped down to economy and weren't even provided with biscuits for the next 8 hours we were in their 'care' trying to get to our destination, which we finally arrived at the day after intended.

On March 16 2024 I booked a flight… On March 16 2024 I booked a flight round trip from las to bos at 11:37 Pm I had 23 hours to cancel the flight with instant refund to original form of payment. I cancelled at 2 pm in afternoon on March 17 2024 I have had to do this before and as long as I am the first 23 hours of booking I get instant reimbursement. No response No credit No contact NOTHING This is horrible customer service 4 days later nothing If they think they are keeping my money Like the song say "They got another thing coming"

Flight Flight Dear Sir or Madam, We had booked a flight from Atlanta to Düsseldorf on 27.7.23. (DL 90) When we sat on the plane, we were told that we could not take off due to a defective engine, they were trying to start the flight manually, this takes up to 2 hours. After 2 hours we received the message that the engine had to be repaired. After waiting a total of 6 hours, IM flight time with 2 small children, without internet and with only water and cookies provided, we were then told that we could no longer take off as the flight hours had been exceeded. When we got off the plane, the counter was already soooo long that we didn't want to/couldn't wait in line with our small children. And we were assured that we would automatically be booked on the next flight, the next day at 11 a.m., and would only have to come to the airport for boarding. We could also book a hotel ourselves. So we drove to the hotel. On the ground, my sister chatted with Delta for HOURS to find out that there was no flight the next day. After a lot of back and forth, we were booked on a Lufthansa flight to Frankfurt. So that we could get home safely with the children, I booked an expensive transfer from Frankfurt to our home, also on the assumption that this would be taken care of. When we arrived in Frankfort, our luggage was there and we realized that we only got vouchers for Delta, which are neither transferable nor valid for more than a year. There was NO response at all to inquiries from our lawyer. We are hoping for a reasonable compensation as our whole family are actually good and satisfied customers of the airline!

Awesome Customer Service 3 out 3 times today I got great customer service. I made a terrible mistake and Delta so kindly resolved the issue all three times I called. 1st I said I'll call back to check with what the discount travel site would do (nothing). 2nd phone got disconnected. 3rd it all worked out. All 3 customer service very nice and were able to offer a solution to my mistake, but I only remembered to ask at the end for Brianna's name She completed the home run of excellence.

Ava Hodges @ Delta Airlines can do the… Ava Hodges @ Delta Airlines can do the impossible. She is thoughtful compassionate knowledgeable and goes the extra mile. Thank you from the bottom of my heart. You are truly a blessing and an asset to me and to Delta Airlines.