Awful Awful. I'd paid extra for comfort+ so I could book seats and sit together, and Delta changed them all so we were no longer sitting together for some of the flights. Only got the seats I selected on one out of four of the flights. Staff were very rude when I was contacting them trying to sort this. They then didn't leave enough time for a connection and we missed our next flight. We were bumped down to economy and weren't even provided with biscuits for the next 8 hours we were in their 'care' trying to get to our destination, which we finally arrived at the day after intended.

Nul point Nul point. The rating here on Trust Pilot does not surprise me. Should have checked before we booked! Missed a connection. Delta's fault. Girl at lounge was kind (we had to go there to ask what to do - no other guidance) but otherwise complete lack of empathy from Delta staff at Boston. We are very frequent fliers and know what good looks like. Never again. KLM (who we booked with), what were you thinking code sharing????

Easy to change the ticket name! I wanted to change the name of the passenger on my ticket and so I reached out to the help chat on Delta's website. EJ helped me after I was forwarded to them through the chat bot and the interaction was super streamlined and easy. I filled out a short form with the name change and then it was done, just like that! No fee, no waiting days, absolutely amazing. For United Airlines, to do the same thing, I talked with an agent for 30 minutes for them to tell me to request a refund that I may not even be qualified for and then buy another ticket. So, I am very satisfied with Delta's customer service and system.

Flight Flight Dear Sir or Madam, We had booked a flight from Atlanta to Düsseldorf on 27.7.23. (DL 90) When we sat on the plane, we were told that we could not take off due to a defective engine, they were trying to start the flight manually, this takes up to 2 hours. After 2 hours we received the message that the engine had to be repaired. After waiting a total of 6 hours, IM flight time with 2 small children, without internet and with only water and cookies provided, we were then told that we could no longer take off as the flight hours had been exceeded. When we got off the plane, the counter was already soooo long that we didn't want to/couldn't wait in line with our small children. And we were assured that we would automatically be booked on the next flight, the next day at 11 a.m., and would only have to come to the airport for boarding. We could also book a hotel ourselves. So we drove to the hotel. On the ground, my sister chatted with Delta for HOURS to find out that there was no flight the next day. After a lot of back and forth, we were booked on a Lufthansa flight to Frankfurt. So that we could get home safely with the children, I booked an expensive transfer from Frankfurt to our home, also on the assumption that this would be taken care of. When we arrived in Frankfort, our luggage was there and we realized that we only got vouchers for Delta, which are neither transferable nor valid for more than a year. There was NO response at all to inquiries from our lawyer. We are hoping for a reasonable compensation as our whole family are actually good and satisfied customers of the airline!

Esta empresa no reconoce gastos adquiridos por los clientes cuando cancelan un vuelo With Delta airlines we bought the tickets for our Ski vacation in Vermont. My family and I were due to return from Burlignton to Maryland on February 13, 2024. The airline informed us the day before that the flight had been canceled due to bad weather even though there was no snow, rain or other weather event that warranted cancel the flight. For work reasons we had to return to Maryland the next day. Making the most favorable decision for us, we had to rent a car to travel to Boston for 3 and a half hours where there was snow, rain and a lot of slow traffic due to the weather conditions. Delta did not recognize the additional expense on our trip nor the one we had to eat on the way to get to Maryland. When trying to reconcile a possible part of the flight, vehicle rental and food, they refused and did not acknowledge anything. This is one of those companies that lose nothing, they keep everything favoring the house like a roulette wheel at a town fair, to the detriment of customer satisfaction. I will never travel with this company again because I consider that they acted unfairly and are not responsible for their customers, sad for an airline that shows itself with attractive advertising of satisfaction to its customers but in reality I consider that customers are not a priority interest for the same given the events that happened to me and my family. Con Delta airlines compramos los boletos de nuestras vacaciones de Ski en Vermont. Debíamos regresar de Burlignton a Maryland mi familia y Yo, a la fecha 13 de febrero 2024. La aerolínea nos informó el día anterior que el vuelo se había cancelado por mal tiempo a pesar de que no hubo nevada ni lluvia ni otro hecho climatológico que ameritara cancelar el vuelo. Por motivos de trabajo debíamos regresar a Maryland al día siguiente. Tomando la decisión más favorable para nosotros tuvimos que alquilar un coche para viajar a hasta Boston 3 horas y media donde si había nieve, lluvia y mucho tráfico lento por las condiciones climáticas. Delta no reconoció el gasto adicional en nuestro viaje ni tampoco el que tuvimos que comer en el camino para poder llegar hasta Maryland. Al intentar conciliar una posible parte del vuelo, del alquiler del vehículo y de la comida se negaron y no reconocieron nada. Esta es una de esas empresas que no pierden nada, todo se lo quedan favoreciendo a la casa cual ruleta de la suerte en una feria de pueblo, en detrimento de la satisfación del cliente. Nunca más viajaré con esta empresa pues considero que actuaron injustamente y no son responsables de sus clientes, triste para ser una aerolínea que se muestra con una publicidad atractiva de satisfacción a sus clientes pero en realidad considero que los clientes no son de un ínterés prioritario para los mismos dados los hechos que me sucedieron a mi y a mi familia.