Gerda Parker Roodenburg
NLDo not fly Delta Terrible Airline, not at all interested in the customer. Payed extra on top of seats already booked for extra legroom but once on board the seats did not have extra legroom at all. They refuse to refund me the extra money and want to offer me a discountvoucher for my next flight. Really!!!!! I don't get what I pay for but you keep the money Delta?
Aurora Wright
GBDo a better job of being on time I started getting notifications about 7am that my 2pm flight was an hour late. I got to the airport early and talked to a ticket agent who said I would have 20 minutes to catch the connecting flight and would be fine. After moving very slowly to board and takeoff, I started getting notifications that my next flight would be boarding soon. I asked a flight attendant about this and he couldn’t help me. He was very nice but didn’t help me. After we landed and as we taxied in, I got a notice that my flight was taking off. So Delta started sending me notices to choose another flight. But the earliest flight I could choose didn’t leave for another 9 1/2 hours and included a layover before getting home. So, it ended up taking me an extra 19 hours to get home. And the worst part is that I talked to 3 Delta employees and none of them helped me at all. The crazy part is that I felt even though they were warning me all day that I was going to have these long delays, there was absolutely nothing I could do about it
Koh Baugnon
GBStrongly recommend avoiding Delta I would recommend avoiding Delta if at all possible. We had booked to fly from Atlanta to Dublin but ended up having our flight delayed 2+ hours. During the delay, the Delta desk agents would not answer any questions about the cause of the delay or how long the delay would be. The staff overall seemed to not know what was going on and even later stated that they "needed to go see what was going on" before they would be able to provide a departure time. Overall, the impression is of a poorly run airline, with staff that were unable or unwilling to answer any questions.
Ade Ade
GBWorst customer service I booked my flight from delta.com but they put me on a flight operated by KLM and I was being put on the standby list by KLM. They treated us like trash after paying a lot to book a ticket with delta. Shame on delta airlines.
VeeVee
GBAwesome Customer Service 3 out 3 times today I got great customer service. I made a terrible mistake and Delta so kindly resolved the issue all three times I called. 1st I said I'll call back to check with what the discount travel site would do (nothing). 2nd phone got disconnected. 3rd it all worked out. All 3 customer service very nice and were able to offer a solution to my mistake, but I only remembered to ask at the end for Brianna's name She completed the home run of excellence.