Awful Awful. I'd paid extra for comfort+ so I could book seats and sit together, and Delta changed them all so we were no longer sitting together for some of the flights. Only got the seats I selected on one out of four of the flights. Staff were very rude when I was contacting them trying to sort this. They then didn't leave enough time for a connection and we missed our next flight. We were bumped down to economy and weren't even provided with biscuits for the next 8 hours we were in their 'care' trying to get to our destination, which we finally arrived at the day after intended.

Flight Flight Dear Sir or Madam, We had booked a flight from Atlanta to Düsseldorf on 27.7.23. (DL 90) When we sat on the plane, we were told that we could not take off due to a defective engine, they were trying to start the flight manually, this takes up to 2 hours. After 2 hours we received the message that the engine had to be repaired. After waiting a total of 6 hours, IM flight time with 2 small children, without internet and with only water and cookies provided, we were then told that we could no longer take off as the flight hours had been exceeded. When we got off the plane, the counter was already soooo long that we didn't want to/couldn't wait in line with our small children. And we were assured that we would automatically be booked on the next flight, the next day at 11 a.m., and would only have to come to the airport for boarding. We could also book a hotel ourselves. So we drove to the hotel. On the ground, my sister chatted with Delta for HOURS to find out that there was no flight the next day. After a lot of back and forth, we were booked on a Lufthansa flight to Frankfurt. So that we could get home safely with the children, I booked an expensive transfer from Frankfurt to our home, also on the assumption that this would be taken care of. When we arrived in Frankfort, our luggage was there and we realized that we only got vouchers for Delta, which are neither transferable nor valid for more than a year. There was NO response at all to inquiries from our lawyer. We are hoping for a reasonable compensation as our whole family are actually good and satisfied customers of the airline!

Do a better job of being on time I started getting notifications about 7am that my 2pm flight was an hour late. I got to the airport early and talked to a ticket agent who said I would have 20 minutes to catch the connecting flight and would be fine. After moving very slowly to board and takeoff, I started getting notifications that my next flight would be boarding soon. I asked a flight attendant about this and he couldn’t help me. He was very nice but didn’t help me. After we landed and as we taxied in, I got a notice that my flight was taking off. So Delta started sending me notices to choose another flight. But the earliest flight I could choose didn’t leave for another 9 1/2 hours and included a layover before getting home. So, it ended up taking me an extra 19 hours to get home. And the worst part is that I talked to 3 Delta employees and none of them helped me at all. The crazy part is that I felt even though they were warning me all day that I was going to have these long delays, there was absolutely nothing I could do about it

Atrocious service and policies Atrocious service and policies. Was charged $200 just to reissue my boarding pass when there was an error in the order of my name (Middle Name had to be shifted to the Last Name field to match the machine readable area on my passport). Absolutely ridiculous especially since Spirit and Allegiant (supposedly budget airlines) were more than happy to do it for free. The name change service was outsourced to another company called “Flight Trip Charge” as well which made the whole thing seem incredibly sketchy. Honestly thought as one of the major carriers in the US, I would be getting better service. Will definitely avoid Delta if I can in the future.

Expect to miss your next flight Service was eh and I had a flight from Boston to Alanta. We arrived and my next flight to Phx was already booking people on so I missed my flight. Southwest has always been great. Wish I never tried Delta.