Gerda Parker Roodenburg
NLDo not fly Delta Terrible Airline, not at all interested in the customer. Payed extra on top of seats already booked for extra legroom but once on board the seats did not have extra legroom at all. They refuse to refund me the extra money and want to offer me a discountvoucher for my next flight. Really!!!!! I don't get what I pay for but you keep the money Delta?
DIANE W
GBOn my flight to Saint Martin and the return flight to Tallahassee On my flight from Tallahassee, Florida to Atlanta, Georgia we were told that after we had already boarded the plane that there was an uneven weight in the wings so we had to wait until the fuel truck came back to the plane and added 500 gallons of fuel. Because of that I was late making my connecting flight in Atlanta. After standing in line for 15 minutes, waiting to speak to somebody in customer service the man behind the counter not so nicely. Explain that my connecting flight was also delayed and that they were actually boarding. I got this information sent to me in a text 15 minutes before , the plane was too board! as I’m sure you know the Atlanta airport is not an easy airport to get from one place to another so I had to at the age of 73 run to my next boarding terminal. On my return flight from Saint Martin to Atlanta everything was going pretty well until we boarded the plane and for the next 3 1/2 hours all of us on the plane had to listen to a child literally scream for 3 1/2 hours. I know that’s not your fault but unfortunately, the last five or six rows at the back on the right hand side of the plane the movies weren’t working. We couldn’t even put earplugs in to drowned out the screaming child. I will say that the flight attendants did try to get the TVs working, but they never did work for the whole flight . We couldn’t even download a game because they wouldn’t download my whole experience with flying on Delta from the beginning of my vacation on April 3 to the end of my vacation on April 10 was a stressful, exhausting, bad experience I don’t believe I will fly on Delta again . My friends I was meeting in Saint Martin had flown on American And had no problems. I think I’ll stick to cruising.
VeeVee
GBAwesome Customer Service 3 out 3 times today I got great customer service. I made a terrible mistake and Delta so kindly resolved the issue all three times I called. 1st I said I'll call back to check with what the discount travel site would do (nothing). 2nd phone got disconnected. 3rd it all worked out. All 3 customer service very nice and were able to offer a solution to my mistake, but I only remembered to ask at the end for Brianna's name She completed the home run of excellence.
James
GBWithout a doubt the worst airline i… Without a doubt the worst airline i have ever flown on, lost my luggage, complete incompetence and always different dubious stories from different Delta employees when trying to find out where my luggage was and couldn't really give a dam about the distress it can cause, especially when travelling to a remote area that is difficult to find clothes to buy
Lisa Keeble
GBAwful Awful. I'd paid extra for comfort+ so I could book seats and sit together, and Delta changed them all so we were no longer sitting together for some of the flights. Only got the seats I selected on one out of four of the flights. Staff were very rude when I was contacting them trying to sort this. They then didn't leave enough time for a connection and we missed our next flight. We were bumped down to economy and weren't even provided with biscuits for the next 8 hours we were in their 'care' trying to get to our destination, which we finally arrived at the day after intended.