Without a doubt the worst airline i… Without a doubt the worst airline i have ever flown on, lost my luggage, complete incompetence and always different dubious stories from different Delta employees when trying to find out where my luggage was and couldn't really give a dam about the distress it can cause, especially when travelling to a remote area that is difficult to find clothes to buy

Atrocious service and policies Atrocious service and policies. Was charged $200 just to reissue my boarding pass when there was an error in the order of my name (Middle Name had to be shifted to the Last Name field to match the machine readable area on my passport). Absolutely ridiculous especially since Spirit and Allegiant (supposedly budget airlines) were more than happy to do it for free. The name change service was outsourced to another company called “Flight Trip Charge” as well which made the whole thing seem incredibly sketchy. Honestly thought as one of the major carriers in the US, I would be getting better service. Will definitely avoid Delta if I can in the future.

Easy to change the ticket name! I wanted to change the name of the passenger on my ticket and so I reached out to the help chat on Delta's website. EJ helped me after I was forwarded to them through the chat bot and the interaction was super streamlined and easy. I filled out a short form with the name change and then it was done, just like that! No fee, no waiting days, absolutely amazing. For United Airlines, to do the same thing, I talked with an agent for 30 minutes for them to tell me to request a refund that I may not even be qualified for and then buy another ticket. So, I am very satisfied with Delta's customer service and system.

Awesome Customer Service 3 out 3 times today I got great customer service. I made a terrible mistake and Delta so kindly resolved the issue all three times I called. 1st I said I'll call back to check with what the discount travel site would do (nothing). 2nd phone got disconnected. 3rd it all worked out. All 3 customer service very nice and were able to offer a solution to my mistake, but I only remembered to ask at the end for Brianna's name She completed the home run of excellence.

Do not fly Delta Terrible Airline, not at all interested in the customer. Payed extra on top of seats already booked for extra legroom but once on board the seats did not have extra legroom at all. They refuse to refund me the extra money and want to offer me a discountvoucher for my next flight. Really!!!!! I don't get what I pay for but you keep the money Delta?