Nul point Nul point. The rating here on Trust Pilot does not surprise me. Should have checked before we booked! Missed a connection. Delta's fault. Girl at lounge was kind (we had to go there to ask what to do - no other guidance) but otherwise complete lack of empathy from Delta staff at Boston. We are very frequent fliers and know what good looks like. Never again. KLM (who we booked with), what were you thinking code sharing????

Without a doubt the worst airline i… Without a doubt the worst airline i have ever flown on, lost my luggage, complete incompetence and always different dubious stories from different Delta employees when trying to find out where my luggage was and couldn't really give a dam about the distress it can cause, especially when travelling to a remote area that is difficult to find clothes to buy

Awesome Customer Service 3 out 3 times today I got great customer service. I made a terrible mistake and Delta so kindly resolved the issue all three times I called. 1st I said I'll call back to check with what the discount travel site would do (nothing). 2nd phone got disconnected. 3rd it all worked out. All 3 customer service very nice and were able to offer a solution to my mistake, but I only remembered to ask at the end for Brianna's name She completed the home run of excellence.

Awful Awful. I'd paid extra for comfort+ so I could book seats and sit together, and Delta changed them all so we were no longer sitting together for some of the flights. Only got the seats I selected on one out of four of the flights. Staff were very rude when I was contacting them trying to sort this. They then didn't leave enough time for a connection and we missed our next flight. We were bumped down to economy and weren't even provided with biscuits for the next 8 hours we were in their 'care' trying to get to our destination, which we finally arrived at the day after intended.

We flew an international and domestic… We flew an international and domestic flight with Delta and found it all very easy and smooth although Altlanta airport was a bit of a nightmare before Chrsitmas! Staff, plane and food were excellent and gluten free options were Ok too. Films, entertainment were very good and everything worked. Had a last minute gate change/ short delay but other than that no problems at all.