Nul point Nul point. The rating here on Trust Pilot does not surprise me. Should have checked before we booked! Missed a connection. Delta's fault. Girl at lounge was kind (we had to go there to ask what to do - no other guidance) but otherwise complete lack of empathy from Delta staff at Boston. We are very frequent fliers and know what good looks like. Never again. KLM (who we booked with), what were you thinking code sharing????

Esta empresa no reconoce gastos adquiridos por los clientes cuando cancelan un vuelo With Delta airlines we bought the tickets for our Ski vacation in Vermont. My family and I were due to return from Burlignton to Maryland on February 13, 2024. The airline informed us the day before that the flight had been canceled due to bad weather even though there was no snow, rain or other weather event that warranted cancel the flight. For work reasons we had to return to Maryland the next day. Making the most favorable decision for us, we had to rent a car to travel to Boston for 3 and a half hours where there was snow, rain and a lot of slow traffic due to the weather conditions. Delta did not recognize the additional expense on our trip nor the one we had to eat on the way to get to Maryland. When trying to reconcile a possible part of the flight, vehicle rental and food, they refused and did not acknowledge anything. This is one of those companies that lose nothing, they keep everything favoring the house like a roulette wheel at a town fair, to the detriment of customer satisfaction. I will never travel with this company again because I consider that they acted unfairly and are not responsible for their customers, sad for an airline that shows itself with attractive advertising of satisfaction to its customers but in reality I consider that customers are not a priority interest for the same given the events that happened to me and my family. Con Delta airlines compramos los boletos de nuestras vacaciones de Ski en Vermont. Debíamos regresar de Burlignton a Maryland mi familia y Yo, a la fecha 13 de febrero 2024. La aerolínea nos informó el día anterior que el vuelo se había cancelado por mal tiempo a pesar de que no hubo nevada ni lluvia ni otro hecho climatológico que ameritara cancelar el vuelo. Por motivos de trabajo debíamos regresar a Maryland al día siguiente. Tomando la decisión más favorable para nosotros tuvimos que alquilar un coche para viajar a hasta Boston 3 horas y media donde si había nieve, lluvia y mucho tráfico lento por las condiciones climáticas. Delta no reconoció el gasto adicional en nuestro viaje ni tampoco el que tuvimos que comer en el camino para poder llegar hasta Maryland. Al intentar conciliar una posible parte del vuelo, del alquiler del vehículo y de la comida se negaron y no reconocieron nada. Esta es una de esas empresas que no pierden nada, todo se lo quedan favoreciendo a la casa cual ruleta de la suerte en una feria de pueblo, en detrimento de la satisfación del cliente. Nunca más viajaré con esta empresa pues considero que actuaron injustamente y no son responsables de sus clientes, triste para ser una aerolínea que se muestra con una publicidad atractiva de satisfacción a sus clientes pero en realidad considero que los clientes no son de un ínterés prioritario para los mismos dados los hechos que me sucedieron a mi y a mi familia.

Poor loyalty program since 2023 Their service on board is EXCELLENT. They offer good food, entertainment, and information. I used to love Delta but their new Skymiles program benefits only rich people. It's MUCH HARDER to earn status. They want to push Delta Vacations (I get better options and prices elsewhere). It's just not worth it. They have also limited benefits from credit cards, which makes it even less worth it to travel with them. Why bother?

Do not fly Delta Terrible Airline, not at all interested in the customer. Payed extra on top of seats already booked for extra legroom but once on board the seats did not have extra legroom at all. They refuse to refund me the extra money and want to offer me a discountvoucher for my next flight. Really!!!!! I don't get what I pay for but you keep the money Delta?

Horrible airline….the trip to my… Horrible airline….the trip to my destination & the return flight were both disastrous. I spent both travel days wasted in airports because of mechanical issues. Missed connections each way. Rudeness & inaccurate information disseminated. Lack of care & dismissive. I have ZERO desire to ever fly Delta again. Missed meetings….wasted time…spent a fortune on poor quality airport food being stuck…..they offered no food vouchers. Had to spend a night in Atlanta because there were no more flights out to my destination. And that’s just part of the horrible DELTA experience. I recommend any other airline over Delta.