On March 16 2024 I booked a flight… On March 16 2024 I booked a flight round trip from las to bos at 11:37 Pm I had 23 hours to cancel the flight with instant refund to original form of payment. I cancelled at 2 pm in afternoon on March 17 2024 I have had to do this before and as long as I am the first 23 hours of booking I get instant reimbursement. No response No credit No contact NOTHING This is horrible customer service 4 days later nothing If they think they are keeping my money Like the song say "They got another thing coming"

Poor loyalty program since 2023 Their service on board is EXCELLENT. They offer good food, entertainment, and information. I used to love Delta but their new Skymiles program benefits only rich people. It's MUCH HARDER to earn status. They want to push Delta Vacations (I get better options and prices elsewhere). It's just not worth it. They have also limited benefits from credit cards, which makes it even less worth it to travel with them. Why bother?

Awful Awful. I'd paid extra for comfort+ so I could book seats and sit together, and Delta changed them all so we were no longer sitting together for some of the flights. Only got the seats I selected on one out of four of the flights. Staff were very rude when I was contacting them trying to sort this. They then didn't leave enough time for a connection and we missed our next flight. We were bumped down to economy and weren't even provided with biscuits for the next 8 hours we were in their 'care' trying to get to our destination, which we finally arrived at the day after intended.

Easy to change the ticket name! I wanted to change the name of the passenger on my ticket and so I reached out to the help chat on Delta's website. EJ helped me after I was forwarded to them through the chat bot and the interaction was super streamlined and easy. I filled out a short form with the name change and then it was done, just like that! No fee, no waiting days, absolutely amazing. For United Airlines, to do the same thing, I talked with an agent for 30 minutes for them to tell me to request a refund that I may not even be qualified for and then buy another ticket. So, I am very satisfied with Delta's customer service and system.

We flew an international and domestic… We flew an international and domestic flight with Delta and found it all very easy and smooth although Altlanta airport was a bit of a nightmare before Chrsitmas! Staff, plane and food were excellent and gluten free options were Ok too. Films, entertainment were very good and everything worked. Had a last minute gate change/ short delay but other than that no problems at all.