Atrocious service and policies Atrocious service and policies. Was charged $200 just to reissue my boarding pass when there was an error in the order of my name (Middle Name had to be shifted to the Last Name field to match the machine readable area on my passport). Absolutely ridiculous especially since Spirit and Allegiant (supposedly budget airlines) were more than happy to do it for free. The name change service was outsourced to another company called “Flight Trip Charge” as well which made the whole thing seem incredibly sketchy. Honestly thought as one of the major carriers in the US, I would be getting better service. Will definitely avoid Delta if I can in the future.

Expect to miss your next flight Service was eh and I had a flight from Boston to Alanta. We arrived and my next flight to Phx was already booking people on so I missed my flight. Southwest has always been great. Wish I never tried Delta.

On March 16 2024 I booked a flight… On March 16 2024 I booked a flight round trip from las to bos at 11:37 Pm I had 23 hours to cancel the flight with instant refund to original form of payment. I cancelled at 2 pm in afternoon on March 17 2024 I have had to do this before and as long as I am the first 23 hours of booking I get instant reimbursement. No response No credit No contact NOTHING This is horrible customer service 4 days later nothing If they think they are keeping my money Like the song say "They got another thing coming"

Awful Awful. I'd paid extra for comfort+ so I could book seats and sit together, and Delta changed them all so we were no longer sitting together for some of the flights. Only got the seats I selected on one out of four of the flights. Staff were very rude when I was contacting them trying to sort this. They then didn't leave enough time for a connection and we missed our next flight. We were bumped down to economy and weren't even provided with biscuits for the next 8 hours we were in their 'care' trying to get to our destination, which we finally arrived at the day after intended.

Easy to change the ticket name! I wanted to change the name of the passenger on my ticket and so I reached out to the help chat on Delta's website. EJ helped me after I was forwarded to them through the chat bot and the interaction was super streamlined and easy. I filled out a short form with the name change and then it was done, just like that! No fee, no waiting days, absolutely amazing. For United Airlines, to do the same thing, I talked with an agent for 30 minutes for them to tell me to request a refund that I may not even be qualified for and then buy another ticket. So, I am very satisfied with Delta's customer service and system.