Delta Air Lines

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1.90
Based on 20 Reviews

5

20.00%

4

0.00%

3

0.00%

2

10.00%

1

70.00%
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James
GB

Without a doubt the worst airline i… Without a doubt the worst airline i have ever flown on, lost my luggage, complete incompetence and always different dubious stories from different Delta employees when trying to find out where my luggage was and couldn't really give a dam about the distress it can cause, especially when travelling to a remote area that is difficult to find clothes to buy

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Aurora Wright
GB

Do a better job of being on time I started getting notifications about 7am that my 2pm flight was an hour late. I got to the airport early and talked to a ticket agent who said I would have 20 minutes to catch the connecting flight and would be fine. After moving very slowly to board and takeoff, I started getting notifications that my next flight would be boarding soon. I asked a flight attendant about this and he couldn’t help me. He was very nice but didn’t help me. After we landed and as we taxied in, I got a notice that my flight was taking off. So Delta started sending me notices to choose another flight. But the earliest flight I could choose didn’t leave for another 9 1/2 hours and included a layover before getting home. So, it ended up taking me an extra 19 hours to get home. And the worst part is that I talked to 3 Delta employees and none of them helped me at all. The crazy part is that I felt even though they were warning me all day that I was going to have these long delays, there was absolutely nothing I could do about it

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Lisa Keeble
GB

Awful Awful. I'd paid extra for comfort+ so I could book seats and sit together, and Delta changed them all so we were no longer sitting together for some of the flights. Only got the seats I selected on one out of four of the flights. Staff were very rude when I was contacting them trying to sort this. They then didn't leave enough time for a connection and we missed our next flight. We were bumped down to economy and weren't even provided with biscuits for the next 8 hours we were in their 'care' trying to get to our destination, which we finally arrived at the day after intended.

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Francois Petter Hackett
GB

Esta empresa no reconoce gastos adquiridos por los clientes cuando cancelan un vuelo With Delta airlines we bought the tickets for our Ski vacation in Vermont. My family and I were due to return from Burlignton to Maryland on February 13, 2024. The airline informed us the day before that the flight had been canceled due to bad weather even though there was no snow, rain or other weather event that warranted cancel the flight. For work reasons we had to return to Maryland the next day. Making the most favorable decision for us, we had to rent a car to travel to Boston for 3 and a half hours where there was snow, rain and a lot of slow traffic due to the weather conditions. Delta did not recognize the additional expense on our trip nor the one we had to eat on the way to get to Maryland. When trying to reconcile a possible part of the flight, vehicle rental and food, they refused and did not acknowledge anything. This is one of those companies that lose nothing, they keep everything favoring the house like a roulette wheel at a town fair, to the detriment of customer satisfaction. I will never travel with this company again because I consider that they acted unfairly and are not responsible for their customers, sad for an airline that shows itself with attractive advertising of satisfaction to its customers but in reality I consider that customers are not a priority interest for the same given the events that happened to me and my family. Con Delta airlines compramos los boletos de nuestras vacaciones de Ski en Vermont. Debíamos regresar de Burlignton a Maryland mi familia y Yo, a la fecha 13 de febrero 2024. La aerolínea nos informó el día anterior que el vuelo se había cancelado por mal tiempo a pesar de que no hubo nevada ni lluvia ni otro hecho climatológico que ameritara cancelar el vuelo. Por motivos de trabajo debíamos regresar a Maryland al día siguiente. Tomando la decisión más favorable para nosotros tuvimos que alquilar un coche para viajar a hasta Boston 3 horas y media donde si había nieve, lluvia y mucho tráfico lento por las condiciones climáticas. Delta no reconoció el gasto adicional en nuestro viaje ni tampoco el que tuvimos que comer en el camino para poder llegar hasta Maryland. Al intentar conciliar una posible parte del vuelo, del alquiler del vehículo y de la comida se negaron y no reconocieron nada. Esta es una de esas empresas que no pierden nada, todo se lo quedan favoreciendo a la casa cual ruleta de la suerte en una feria de pueblo, en detrimento de la satisfación del cliente. Nunca más viajaré con esta empresa pues considero que actuaron injustamente y no son responsables de sus clientes, triste para ser una aerolínea que se muestra con una publicidad atractiva de satisfacción a sus clientes pero en realidad considero que los clientes no son de un ínterés prioritario para los mismos dados los hechos que me sucedieron a mi y a mi familia.

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DIANE W
GB

On my flight to Saint Martin and the return flight to Tallahassee On my flight from Tallahassee, Florida to Atlanta, Georgia we were told that after we had already boarded the plane that there was an uneven weight in the wings so we had to wait until the fuel truck came back to the plane and added 500 gallons of fuel. Because of that I was late making my connecting flight in Atlanta. After standing in line for 15 minutes, waiting to speak to somebody in customer service the man behind the counter not so nicely. Explain that my connecting flight was also delayed and that they were actually boarding. I got this information sent to me in a text 15 minutes before , the plane was too board! as I’m sure you know the Atlanta airport is not an easy airport to get from one place to another so I had to at the age of 73 run to my next boarding terminal. On my return flight from Saint Martin to Atlanta everything was going pretty well until we boarded the plane and for the next 3 1/2 hours all of us on the plane had to listen to a child literally scream for 3 1/2 hours. I know that’s not your fault but unfortunately, the last five or six rows at the back on the right hand side of the plane the movies weren’t working. We couldn’t even put earplugs in to drowned out the screaming child. I will say that the flight attendants did try to get the TVs working, but they never did work for the whole flight . We couldn’t even download a game because they wouldn’t download my whole experience with flying on Delta from the beginning of my vacation on April 3 to the end of my vacation on April 10 was a stressful, exhausting, bad experience I don’t believe I will fly on Delta again . My friends I was meeting in Saint Martin had flown on American And had no problems. I think I’ll stick to cruising.

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