CITY-STEAL NO COMPRÉIS BILLETES CON ESTA EMPRESA. Servicio de atención al cliente pésimo. Compramos billetes para ir a Galway y debido al corona virus tuvimos que cancelarlo. Se quedan con tu dinero y punto. Dentro de los términos y condiciones especifican que no te devuelven el dinero a menos que sea una causa extenuante. Si que el gobierno te prohíba desplazarte no es una causa extenuante, no sé qué puede ser. Solicité una hoja de reclamación y lo único que hicieron es pasarme con otro empleado que me dijo que me leyera los términos y condiciones. DO NOT BUY ANY TICKET FROM THIS COMPANY. They have the worst customer service. We bought tickets for Galway and due to the Covid and a change in the government restrictions we were forced to cancel the trip and ask for the refund. They take your money and don't care about what happens next. They don't refund money unless it is an extenuating cause. If government measures asking for staying at home is not an extenuating cause, I don't know what could it be. I asked for a complaint form and they just answered me to read the terms and conditions. NEVER AGAIN WITH THEM

Utter rubbish I was sent a present for my birthday and only found out so because of the sender getting worried. Surprise ruined. Turns out Citylink supposedly attempted delivery twice (online tracking said so) but I never received any notice in the letter box. Impossible to reach anyone by the phone to organise a new delivery so had to go to Beckton to collect the parcel. They clearly didn't bother to deliver in the first place. Would not recommend to anyone and will be wary of companies using this delivery company in the future.

Terrible in every way Paid for next day delivery, waited on all day for courier to collect the parcel and no one turned up... So I rang customer services only to be on hold for 40 minutes before giving up. I have since emailed them to complain, but they haven't responded... Terrible and so frustrating, I have had to book another company to deliver the parcel and it will now be late... Here's hoping I can actually getvto talk to someone so they can refund me... Oh, and it cost me 5p per minute to call them... Ahhhhhhh

Liars I was expecting delivery of a parcel which was very important to me on Friday. I saw on tracking that it had been sent out for delivery from the depot at 8.52am. I stayed in all day, much of it by my front window. At approximately 6.15pm I rang the depot and was told that deliveries went on to 8 or 9pm. I returned to my post by the window. At 8pm I looked it up on tracking to see that they said they had tried to deliver it at 7.07pm but there had been noone in and they had left a card. They had neither tried to deliver nor left the card. Customer Service was polite but ineffectual, and laughed in a "seen it all before way" when I said what had happened (or, rather didn't happen). They say it has gone out for delivery again today (Monday), but no sign of it so far at 4.30pm. I was out for 35 minutes around midday, but no card has been left. They have my mobile number so could easily have told me what was happening. I left a complaint message on their website at 8pm on the Friday, to which I have had an automated acknowledgement saying they would get back to me within 12 hours. As I said, the parcel is very important to me personally, and I am left feeling upset and frustrated.