Currently on MSC Poesia world cruise Currently on MSC Poesia world cruise. MSC Customer service has been appalling…. No response to written correspondence prior to embarkation (due to multiple itinerary route changes - some of which were due to the Red Sea conflict, others due to yellow fever, others due to, well who knows!!). Complaints made to the CS manager whilst on the ship also gone ignored. Replacement ports poor, food below standard, entertainment terrible. Currently 900 passengers have signed a petition as a result of their dissatisfaction to the sailing = 40% of the ships passengers which shows how bad it is. Threats are now being made by the ships staff (including Captain) to retract complaints, AVOID, AVOID, AVOID!!!! One saving grace is the fabulous hospitality staff on board who MSC are unbelievably lucky to have.

Better to pay more for a better criuse line not MSC The water tastes terrible. the cake is really boring. The food is mostly the same throughout the cruise. There is a hotel service charge that if you are not experienced you don't know about it and when you get home you find it on your Credit card.

My 4th great MSC cruise, amazing value I have just returned home after my 4th cruise to interesting ports with MSC Cruises. As always, the cabin and ship generally were clean with excellent facilities, the service very good by staff who were always polite and friendly, the wide range of food was very tasty, (I ate plenty of it!), many areas of the ship had a choice of live musicians, and the theatrical entertainment which changed every night (including singers, dancers, jugglers, acrobats and on a previous cruise the whole of the opera Madame Butterfly, all in changes of very attractive costumes with stunning backgrounds) was excellent. The value was amazing, and I have recommended MSC to a number of friends, and very much look forward to the next cruise.

MSC Orchestra MSC Orchestra It was my first time and it was the best experience I ever had. First of all, I want to thank all the MSC staff, starting from the cleaning services. Our room was always spotless. The kitchen chefs: For the quality and the mindblowing variety of food available every single day, from breakfast, lunch and dinner. The waiters: For their amazing skill of waitering, friendliness and patience. The Actors, performers, entertainers, tour guides, Director: For all the unforgettable shows, dancing classes, laughter, happiness and comfort. The Captain: For our amazingly steady and safe journey. I have great respect for every MSC staff for the number of hours that they work. The patience they have for the rude clients and their hard work. Thank you so much for making my experience so special and unforgettable. I'm extremely grateful for the experience that I had. Wishing everyone all the best Great big hug

MSC worst cruise company. We have just completed sailing on MSC Poesia world cruise 2024. January 7th to April 28th Sadly, this cruise was without doubt the worst we have ever sailed on. We have sailed previously on MSC world cruises and have enjoyed very positive experiences, but not in 2024. Before embarking the conflict in the Gulf area forced MSC to change the itinerary twice, but they totally failed to inform passengers. Even the day before we left to travel to Barcelona for embarkation MSC UK told us and our TA that we were still sailing through the Suez Canal. We knew we weren't from the passengers Facebook group! The iconic ports that we had signed up to but could not visit were replaced by 3rd rate venues. MSC refused to allow anybody to cancel or postpone their holiday without forfeit of 100% of the fare paid. Other cruise lines similarly affected were quick to offer their passengers good levels of compensation and a choice to cancel or defer. MSC initially refused anything. After considerable pressure from travellers some compensation was offered and a small cruise credit for a future sailing. Over 900 people and subsequently a further 400 passengers signed petitions to MSC saying the compensation was inadequate, barely covering the cost of no longer required visas etc. With the changes and subsequent further changes to the itinerary we ended up with 20% more sailing days and consequently less port visits. The voyage bore very little resemblance to what passengers had paid their money to enjoy. Further, later in the voyage we were scheduled to visit the North Atlantic in March, April. The weather was dreadful and the ports we did manage to visit in Canada, the locals all told us that never had they seen a cruise ship arrive so early in the year. We could not dock at Newport Rhode Island, too rough. Then we were supposed to sail to Nuuk Greenland, well the cruise season for Greenland on a non expedition ship is June through September. No surprise when we sailed right passed Greenland, well to the south to avoid ice and icebergs. On to Iceland, couldn't visit Isafjordur too windy to dock.Whoever planned this at MSC needed their heads examining. On a different point; the food was extremely poor. A lack of variety, no fresh produce, everything seemed to come out of the freezer. The preparation and cooking was awful, most served undercooked to raw or a burnt offering. Extraordinary as we'd sailed with the same executive chef 3 times previously without complaint. The ship ran out of basic produce, fruit, eggs were rationed, fruit juices, blue cheese, peanuts to name just a few. Plus they weren't replenished at the next port, incredible! The excursions were expensive and quite dull. For those of us who'd sailed previously the entertainment was the same as we'd already seen. Same theatre productions, guest entertainers doing exactly the same shows that we'd seen in 2019, 20 and 23. So boring. All in all MSC failed to deliver on many fronts. That said, the onboard crew as previously tried their best on the face of mounting issues, problems and increasingly frustrated passengers. Be very, very careful before choosing to sail MSC. Previously we held them in good regard, but now we would never sail with them again.