Overcrowded and understaffed 8 months ago my family sailed on the Meraviglia. Worst cruise I've ever been on. They fully booked the ship but didnt have the staff to accomodate. I never imagined having to wait on a 45 minute line to get a drink while on a cruise...that was the case all day, every day. The staff was miserable and stressed. The pools were awful, overcrowded to the point where it was shoulder to shoulder standing room in them all day. The overcrowding caused shortages of chairs on deck...i watched passengers physically fight over them, and obviously there was no staff in sight to break it up so it was just a free for all the entire cruise. I'll never go on a cruise again after such an awful awful vacation. I wish I could give 0 stars

Extremely poor customer service Extremely poor customer Service. It doesn’t feel like anyone there knows what they are doing, I have been told conflicting information by different members of staff and had some of the most useless and unhelpful responses I have had from any company. I would strongly advise you book your cruise with another company. I only wish I had seen some of the reviews here before I booked. Shoddy.

Really poor service Really poor service. MSC. Have travelled with you several times before but this will be our last. We get a better service from other cruise companies. Accommodation is awful dripping taps, bed stains etc. paid a lot of money to be on this cruise. Complained and yet nothing has been done. Made formal complaint to head office and basically got told tough…. Fair enough won’t be back then…..

My 4th great MSC cruise, amazing value I have just returned home after my 4th cruise to interesting ports with MSC Cruises. As always, the cabin and ship generally were clean with excellent facilities, the service very good by staff who were always polite and friendly, the wide range of food was very tasty, (I ate plenty of it!), many areas of the ship had a choice of live musicians, and the theatrical entertainment which changed every night (including singers, dancers, jugglers, acrobats and on a previous cruise the whole of the opera Madame Butterfly, all in changes of very attractive costumes with stunning backgrounds) was excellent. The value was amazing, and I have recommended MSC to a number of friends, and very much look forward to the next cruise.

MSc cruse web update I have spent most of the day trying to update my details for our up and cumins cruise but the web site keeps crashing Why can’t you Make it easy to log on to you web update I think your web site needs updating details is very obscure for elderly people Please look at it again and make it easier