Never again, even if they pay me As you can see from their non-answers, MSC clearly don't care about their customers. This is clear once you step in one of their old, dirty, overcrowded ships, but also when you wait in line for about 90 minutes check in. Long queue at the buffet and not enough food or places to seat. Mediocre food. Poor entertainment for adults and children. Unable to manage rude and noisy passengers. Unable to help you in any little request. You and your family will feel helpless and trapped. From day 2 I tried, without luck, to find flights and disembark early.

MSC Orchestra MSC Orchestra It was my first time and it was the best experience I ever had. First of all, I want to thank all the MSC staff, starting from the cleaning services. Our room was always spotless. The kitchen chefs: For the quality and the mindblowing variety of food available every single day, from breakfast, lunch and dinner. The waiters: For their amazing skill of waitering, friendliness and patience. The Actors, performers, entertainers, tour guides, Director: For all the unforgettable shows, dancing classes, laughter, happiness and comfort. The Captain: For our amazingly steady and safe journey. I have great respect for every MSC staff for the number of hours that they work. The patience they have for the rude clients and their hard work. Thank you so much for making my experience so special and unforgettable. I'm extremely grateful for the experience that I had. Wishing everyone all the best Great big hug

NEVER BOOK MSC If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance for over a week so I brought my son in the regular pool. He is just 9 months and I always double diaper him, one swim diaper and one reusable swim diaper, and then swim suit. I was told my son cannot go in the pool with me unless he is toilet trained, so to get around this I can take his diaper off and say he is. Another guest did this and surprise there was an accident in the pool and the other pool was shut down, In my opinion, with the appropriate swim diaper children should be allowed in the pool. Aside from the issues with children, the food is on most days not great. I have lost about 10 lbs on this cruise from not eating. The only thing that is always good is the pizza, but how can one person eat pizza everyday? There is excessive use of peas, even the pasta has peas in it. Another issue is safety. Many guests I’ve spoken to do not feel safe. There have been scenarios of fights breaking out. Men punching, and/or pushing women on multiple occasions and nothing is done. All that can be done is to file a report and the person receives a warning, I have a friend on this cruise who barley leaves her cabin because she is afraid and does not feel safe. Because she takes longer to get down the stairs she is afraid of being pushed, as one man was trying to push her until another woman went in between them and threaten the man. Lastly, why I will never spend my money on MSC again, MSC does not care at all about their customers and their satisfaction. Communication is severely lacking. On our cruise there were multiple itinerary changes, so many so that part of the cruise is completely unrecognizable and was given no option to cancel without forfeiting 100% of our money. (Over $20,000). Guests were very upset about this and began holding meetings and having discussions about what can be done. Eventually after being insulted by MSC over 900 passengers made a petition to show their frustrations and ask for adequate compensation. Instead of negotiating and caring about their passengers and being proactive MSC did the opposite. MSC made calls to peoples cabins, took advantage of the language barriers, exploited an elderly demographic who may not be as good with technology, to bully and intimidate them into accepting MSC’s offer for compensation, which frankly all of us found insulting, If someone spends over $20,000 on a cruise (and many people spent way more than that 40, 60k) and you are offered only 500 euros back per passenger when you were not given the right to cancel and a large portion of your sailing was changed I’m sure most people would be insulted. After sending multiple emails we were mostly brushed off and ignored until about two weeks later when we were given the response of “most people are happy there will be no increase in compensation.” I have never ever dealt with such poor customer service in my life. All of the staff on board have been amazing and go above and beyond to compensate for MSC’s corporate’s disappointing behavior. Frankly they should be paid and treated much better than they are.

MSC Cruise Line is Terrible Apart from the super-friendly and efficient staff, nothing remotely positive to say about MSC. Just finished [disembarked at Quebec City April 2,2024] segments of the MSC Poesia 2024 "Around the World" cruise [embarked at Genoa Italy Jan 5, 2024]. Changes in itinerary [beyond control of cruise line] were not compensated similar to other cruise lines [which afforded [opportunity to cancel, cash compensation, opportunity for passengers to select alternative itinerary/ports etc etc], Plus why sail through arctic waters without indoor pools/whirlpools? Little, if any, advance notice as to other last minute itinerary changes lacking valid reasons for change. Result: Too many additional days at sea. Plus "replacement ports" were mostly inferior to those ports within original itinerary. Avoid this Cruise line if at all possible!

Really poor service Really poor service. MSC. Have travelled with you several times before but this will be our last. We get a better service from other cruise companies. Accommodation is awful dripping taps, bed stains etc. paid a lot of money to be on this cruise. Complained and yet nothing has been done. Made formal complaint to head office and basically got told tough…. Fair enough won’t be back then…..