MSC World Europa MSC World Europa, first time on a cruise. Read the reviews and was shocked at such bad reviews. The world europa the staff are so friendly, efficient and approachable, the food catered for all tastes, cabins lovely and clean, housekeeping on top of everything. The only downside are the passengers, can’t get over the rudeness and ignorance of the majority of them. Excursions excellent value for money, entertainment also very good.

Never again, even if they pay me As you can see from their non-answers, MSC clearly don't care about their customers. This is clear once you step in one of their old, dirty, overcrowded ships, but also when you wait in line for about 90 minutes check in. Long queue at the buffet and not enough food or places to seat. Mediocre food. Poor entertainment for adults and children. Unable to manage rude and noisy passengers. Unable to help you in any little request. You and your family will feel helpless and trapped. From day 2 I tried, without luck, to find flights and disembark early.

MSC Cruise Line is Terrible Apart from the super-friendly and efficient staff, nothing remotely positive to say about MSC. Just finished [disembarked at Quebec City April 2,2024] segments of the MSC Poesia 2024 "Around the World" cruise [embarked at Genoa Italy Jan 5, 2024]. Changes in itinerary [beyond control of cruise line] were not compensated similar to other cruise lines [which afforded [opportunity to cancel, cash compensation, opportunity for passengers to select alternative itinerary/ports etc etc], Plus why sail through arctic waters without indoor pools/whirlpools? Little, if any, advance notice as to other last minute itinerary changes lacking valid reasons for change. Result: Too many additional days at sea. Plus "replacement ports" were mostly inferior to those ports within original itinerary. Avoid this Cruise line if at all possible!

MSc cruse web update I have spent most of the day trying to update my details for our up and cumins cruise but the web site keeps crashing Why can’t you Make it easy to log on to you web update I think your web site needs updating details is very obscure for elderly people Please look at it again and make it easier

Don’t get the drinks package! Don’t get the drinks package. You spend half your night lining up for drinks and can’t get for anyone else in your party most of the time (sometimes it’s ok). Very few tables about too so you lose your seat if you get up to get a drink… Unless you pay extra, won’t get out anywhere near others in your group. We were opposite ends of ship and different floors. Overcrowded and understaffed.