Never again, even if they pay me As you can see from their non-answers, MSC clearly don't care about their customers. This is clear once you step in one of their old, dirty, overcrowded ships, but also when you wait in line for about 90 minutes check in. Long queue at the buffet and not enough food or places to seat. Mediocre food. Poor entertainment for adults and children. Unable to manage rude and noisy passengers. Unable to help you in any little request. You and your family will feel helpless and trapped. From day 2 I tried, without luck, to find flights and disembark early.

MSc cruse web update I have spent most of the day trying to update my details for our up and cumins cruise but the web site keeps crashing Why can’t you Make it easy to log on to you web update I think your web site needs updating details is very obscure for elderly people Please look at it again and make it easier

Currently on MSC Poesia world cruise Currently on MSC Poesia world cruise. MSC Customer service has been appalling…. No response to written correspondence prior to embarkation (due to multiple itinerary route changes - some of which were due to the Red Sea conflict, others due to yellow fever, others due to, well who knows!!). Complaints made to the CS manager whilst on the ship also gone ignored. Replacement ports poor, food below standard, entertainment terrible. Currently 900 passengers have signed a petition as a result of their dissatisfaction to the sailing = 40% of the ships passengers which shows how bad it is. Threats are now being made by the ships staff (including Captain) to retract complaints, AVOID, AVOID, AVOID!!!! One saving grace is the fabulous hospitality staff on board who MSC are unbelievably lucky to have.

Really poor service Really poor service. MSC. Have travelled with you several times before but this will be our last. We get a better service from other cruise companies. Accommodation is awful dripping taps, bed stains etc. paid a lot of money to be on this cruise. Complained and yet nothing has been done. Made formal complaint to head office and basically got told tough…. Fair enough won’t be back then…..

Better to pay more for a better criuse line not MSC The water tastes terrible. the cake is really boring. The food is mostly the same throughout the cruise. There is a hotel service charge that if you are not experienced you don't know about it and when you get home you find it on your Credit card.