Never again, even if they pay me As you can see from their non-answers, MSC clearly don't care about their customers. This is clear once you step in one of their old, dirty, overcrowded ships, but also when you wait in line for about 90 minutes check in. Long queue at the buffet and not enough food or places to seat. Mediocre food. Poor entertainment for adults and children. Unable to manage rude and noisy passengers. Unable to help you in any little request. You and your family will feel helpless and trapped. From day 2 I tried, without luck, to find flights and disembark early.

Overcrowded and understaffed 8 months ago my family sailed on the Meraviglia. Worst cruise I've ever been on. They fully booked the ship but didnt have the staff to accomodate. I never imagined having to wait on a 45 minute line to get a drink while on a cruise...that was the case all day, every day. The staff was miserable and stressed. The pools were awful, overcrowded to the point where it was shoulder to shoulder standing room in them all day. The overcrowding caused shortages of chairs on deck...i watched passengers physically fight over them, and obviously there was no staff in sight to break it up so it was just a free for all the entire cruise. I'll never go on a cruise again after such an awful awful vacation. I wish I could give 0 stars

Extremely poor customer service Extremely poor customer Service. It doesn’t feel like anyone there knows what they are doing, I have been told conflicting information by different members of staff and had some of the most useless and unhelpful responses I have had from any company. I would strongly advise you book your cruise with another company. I only wish I had seen some of the reviews here before I booked. Shoddy.

Better to pay more for a better criuse line not MSC The water tastes terrible. the cake is really boring. The food is mostly the same throughout the cruise. There is a hotel service charge that if you are not experienced you don't know about it and when you get home you find it on your Credit card.

Currently on MSC Poesia world cruise Currently on MSC Poesia world cruise. MSC Customer service has been appalling…. No response to written correspondence prior to embarkation (due to multiple itinerary route changes - some of which were due to the Red Sea conflict, others due to yellow fever, others due to, well who knows!!). Complaints made to the CS manager whilst on the ship also gone ignored. Replacement ports poor, food below standard, entertainment terrible. Currently 900 passengers have signed a petition as a result of their dissatisfaction to the sailing = 40% of the ships passengers which shows how bad it is. Threats are now being made by the ships staff (including Captain) to retract complaints, AVOID, AVOID, AVOID!!!! One saving grace is the fabulous hospitality staff on board who MSC are unbelievably lucky to have.