Very poor customer service staff are r… Very poor customer service staff are rude and arrogant. My whole experience was very bad from start to end it felt like I'm in a jungle not on a cruise ship. over crowded no places to sit people reserving sunloungers from early morning without using them so you can't use the facilities because it was very Crowded horrible food too. Pay a bit more and look elsewhere

MSC Cruise Line is Terrible Apart from the super-friendly and efficient staff, nothing remotely positive to say about MSC. Just finished [disembarked at Quebec City April 2,2024] segments of the MSC Poesia 2024 "Around the World" cruise [embarked at Genoa Italy Jan 5, 2024]. Changes in itinerary [beyond control of cruise line] were not compensated similar to other cruise lines [which afforded [opportunity to cancel, cash compensation, opportunity for passengers to select alternative itinerary/ports etc etc], Plus why sail through arctic waters without indoor pools/whirlpools? Little, if any, advance notice as to other last minute itinerary changes lacking valid reasons for change. Result: Too many additional days at sea. Plus "replacement ports" were mostly inferior to those ports within original itinerary. Avoid this Cruise line if at all possible!

Terrible treatment I can't believe what MSC has done. I checked my booking for a cruise on 6th May ( 4 days off). Only to find that my cabin has been changed without consulting/informing me.... I booked this cruise last year for 2 friends and myself. 2 cabins on the same deck. Now I am 2 decks away from my friends & in a totally different part of the ship. What do they think they are doing? Spoke to travel agent who basically said that it is on the terms & conditions of MSC.... So much for a holiday with friends. Thanks MSC for ruining a holiday that hasn't even started. I will be going back to a company I trust who doesn't upgrade unless you ask P&O.

My 4th great MSC cruise, amazing value I have just returned home after my 4th cruise to interesting ports with MSC Cruises. As always, the cabin and ship generally were clean with excellent facilities, the service very good by staff who were always polite and friendly, the wide range of food was very tasty, (I ate plenty of it!), many areas of the ship had a choice of live musicians, and the theatrical entertainment which changed every night (including singers, dancers, jugglers, acrobats and on a previous cruise the whole of the opera Madame Butterfly, all in changes of very attractive costumes with stunning backgrounds) was excellent. The value was amazing, and I have recommended MSC to a number of friends, and very much look forward to the next cruise.

Don’t get the drinks package! Don’t get the drinks package. You spend half your night lining up for drinks and can’t get for anyone else in your party most of the time (sometimes it’s ok). Very few tables about too so you lose your seat if you get up to get a drink… Unless you pay extra, won’t get out anywhere near others in your group. We were opposite ends of ship and different floors. Overcrowded and understaffed.