NEVER BOOK MSC If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance for over a week so I brought my son in the regular pool. He is just 9 months and I always double diaper him, one swim diaper and one reusable swim diaper, and then swim suit. I was told my son cannot go in the pool with me unless he is toilet trained, so to get around this I can take his diaper off and say he is. Another guest did this and surprise there was an accident in the pool and the other pool was shut down, In my opinion, with the appropriate swim diaper children should be allowed in the pool. Aside from the issues with children, the food is on most days not great. I have lost about 10 lbs on this cruise from not eating. The only thing that is always good is the pizza, but how can one person eat pizza everyday? There is excessive use of peas, even the pasta has peas in it. Another issue is safety. Many guests I’ve spoken to do not feel safe. There have been scenarios of fights breaking out. Men punching, and/or pushing women on multiple occasions and nothing is done. All that can be done is to file a report and the person receives a warning, I have a friend on this cruise who barley leaves her cabin because she is afraid and does not feel safe. Because she takes longer to get down the stairs she is afraid of being pushed, as one man was trying to push her until another woman went in between them and threaten the man. Lastly, why I will never spend my money on MSC again, MSC does not care at all about their customers and their satisfaction. Communication is severely lacking. On our cruise there were multiple itinerary changes, so many so that part of the cruise is completely unrecognizable and was given no option to cancel without forfeiting 100% of our money. (Over $20,000). Guests were very upset about this and began holding meetings and having discussions about what can be done. Eventually after being insulted by MSC over 900 passengers made a petition to show their frustrations and ask for adequate compensation. Instead of negotiating and caring about their passengers and being proactive MSC did the opposite. MSC made calls to peoples cabins, took advantage of the language barriers, exploited an elderly demographic who may not be as good with technology, to bully and intimidate them into accepting MSC’s offer for compensation, which frankly all of us found insulting, If someone spends over $20,000 on a cruise (and many people spent way more than that 40, 60k) and you are offered only 500 euros back per passenger when you were not given the right to cancel and a large portion of your sailing was changed I’m sure most people would be insulted. After sending multiple emails we were mostly brushed off and ignored until about two weeks later when we were given the response of “most people are happy there will be no increase in compensation.” I have never ever dealt with such poor customer service in my life. All of the staff on board have been amazing and go above and beyond to compensate for MSC’s corporate’s disappointing behavior. Frankly they should be paid and treated much better than they are.

Very poor customer service staff are r… Very poor customer service staff are rude and arrogant. My whole experience was very bad from start to end it felt like I'm in a jungle not on a cruise ship. over crowded no places to sit people reserving sunloungers from early morning without using them so you can't use the facilities because it was very Crowded horrible food too. Pay a bit more and look elsewhere

Never again, even if they pay me As you can see from their non-answers, MSC clearly don't care about their customers. This is clear once you step in one of their old, dirty, overcrowded ships, but also when you wait in line for about 90 minutes check in. Long queue at the buffet and not enough food or places to seat. Mediocre food. Poor entertainment for adults and children. Unable to manage rude and noisy passengers. Unable to help you in any little request. You and your family will feel helpless and trapped. From day 2 I tried, without luck, to find flights and disembark early.

Currently on MSC Poesia world cruise Currently on MSC Poesia world cruise. MSC Customer service has been appalling…. No response to written correspondence prior to embarkation (due to multiple itinerary route changes - some of which were due to the Red Sea conflict, others due to yellow fever, others due to, well who knows!!). Complaints made to the CS manager whilst on the ship also gone ignored. Replacement ports poor, food below standard, entertainment terrible. Currently 900 passengers have signed a petition as a result of their dissatisfaction to the sailing = 40% of the ships passengers which shows how bad it is. Threats are now being made by the ships staff (including Captain) to retract complaints, AVOID, AVOID, AVOID!!!! One saving grace is the fabulous hospitality staff on board who MSC are unbelievably lucky to have.

MSC Poesia sort of World Cruise MSC said the Poesia was refurbished in 2023 and they must be talking about the exterior of the ship. The public stairs lot dated with the teal and chocolate motif. The cabins are either navy or bordello red. The furniture in the cabin is worn, sun bleached and dated, think 90’s. Dining options are limited. There is the main dining room offering a selection of reoccurring average to say the best meals. The buffet offers a larger selection of the same quality but varies to a greater degree. The stand out is the pasta and pizzas. They are consistently good. But man cannot live on pizza and pasta alone. There is a sushi restaurant that no one frequents, seriously, it is empty every night. When you spend days at sea you know you’re not getting fresh seafood. Why they keep it open is beyond me. A steak house or Italian restaurant would serve the ship much better. Entertainment is also lacking. There is a house group who play classical music and offer some opera. They are terrific and unfortunately, greatly unappreciated. The other options are limited. An example at the same time we had two different comedic magicians. One was truly terrible and the other repeated each joke in five languages and with comedy, timing is everything. The dance company has improved greatly since they switched out the former troop who struggled to offer high school productions. Miniature golf, tennis, and shuffle board is offered unless you would like to try it during the hours of noon till 3pm when the equipment is locked away. The customer service is another area that is lacking. Granted the people who work there have a tough job with all passenger complaints. This is reflected in their attitude. 70% of passengers signed a petition sighting issues that were poorly addressed. I understand and do not fault MSC for canceling passing through the Red Sea at this time. This is another reason why 70% of people on board signed a petition expressing their displeasure with the quality of the new ports and the added number of days at sea. Some of the new ports were truly far less than desirable. Speaking of ports, the latest one, Nuuk Greenland, I put firmly on the shoulders of MSC. Today, I went to the captain's presentation of why we aren't going to Nuuk. He blamed it on the icebergs. This is not a new occurrence, it happens every year. We trusted MSC knew what they were doing, but no, they are acting like it's a big surprise. No other cruise ships have or are presently visiting Greenland at this time of the year because of icebergs. We are way out of season. Wish I had done research instead of trusting MSC, who just wanted to add an exciting port we won't be visiting. The captain took no questions and I was told the French contingent booed him off the stage. I and many others saved a lot of money for this cruise. I and many other prior World Cruise passengers feel MSC took our money without delivering. Many passengers including myself, have vowed not to travel on MSC again. Buyer Beware.