Terrible treatment I can't believe what MSC has done. I checked my booking for a cruise on 6th May ( 4 days off). Only to find that my cabin has been changed without consulting/informing me.... I booked this cruise last year for 2 friends and myself. 2 cabins on the same deck. Now I am 2 decks away from my friends & in a totally different part of the ship. What do they think they are doing? Spoke to travel agent who basically said that it is on the terms & conditions of MSC.... So much for a holiday with friends. Thanks MSC for ruining a holiday that hasn't even started. I will be going back to a company I trust who doesn't upgrade unless you ask P&O.

Really poor service Really poor service. MSC. Have travelled with you several times before but this will be our last. We get a better service from other cruise companies. Accommodation is awful dripping taps, bed stains etc. paid a lot of money to be on this cruise. Complained and yet nothing has been done. Made formal complaint to head office and basically got told tough…. Fair enough won’t be back then…..

Worst cruise line we have ever sailed. We have recently returned from MSC Poesia’s World Cruise, and as you can guess from our one-star review, we were not at all happy with the cruise. The most important reason for booking this cruise was the itinerary which was , initially, extraordinary. Sadly, due to the conflict in the Middle East, the itinerary was drastically changed. We were taken to MSC container ports, many in Africa which were dangerous and showcased extreme poverty. We were unable to walk around and absorb the culture of each port as we normally enjoy doing, as we felt unwelcome, unsafe, and were constantly looking over our shoulders. It was extremely disappointing for us, and as we had paid a lot of money for this cruise, we felt that MSC chose the cheapest and least expensive ports to take us to with the changed itinerary. The food on board the ship was ok, nothing special, but we are not too fussy about the food. The staff were mostly wonderful, other than the Excursion staff on board the ship. They had a very bad attitude towards the passengers, especially those paying for excursions. One excursion employee even went so far as to say to me “let’s admit that most of the passengers are big, unhealthy and should not be doing excursions”. I was flabbergasted at the audacity of this comment and we subsequently vowed not to do anymore ship excursions. Overall, our experience on this world cruise was definitely sub par. I would absolutely NOT recommend MSC Cruises.

Very poor customer service staff are r… Very poor customer service staff are rude and arrogant. My whole experience was very bad from start to end it felt like I'm in a jungle not on a cruise ship. over crowded no places to sit people reserving sunloungers from early morning without using them so you can't use the facilities because it was very Crowded horrible food too. Pay a bit more and look elsewhere

What went wrong What went wrong? Macia at the shopping event desk! She lacks training in public relations! The general staff is excellent however one bad apple can surely spoil everything! Training for Macia is necessary because being abrupt and discourteous can put a bad reputation on any business! My daughter and I waited in line to ask a question where your untrained worker slammed the information brochure hard on the desk with a cold abrupt “any thing else?” She proceeded to give further explanation after she saw the distaste but by then her attitude was already the elephant in the room! Please help her with courtesy and professionalism if she must deal with the public - this incident happened on 4/16 @ 6:54 approximately.