MSC Poesia sort of World Cruise MSC said the Poesia was refurbished in 2023 and they must be talking about the exterior of the ship. The public stairs lot dated with the teal and chocolate motif. The cabins are either navy or bordello red. The furniture in the cabin is worn, sun bleached and dated, think 90’s. Dining options are limited. There is the main dining room offering a selection of reoccurring average to say the best meals. The buffet offers a larger selection of the same quality but varies to a greater degree. The stand out is the pasta and pizzas. They are consistently good. But man cannot live on pizza and pasta alone. There is a sushi restaurant that no one frequents, seriously, it is empty every night. When you spend days at sea you know you’re not getting fresh seafood. Why they keep it open is beyond me. A steak house or Italian restaurant would serve the ship much better. Entertainment is also lacking. There is a house group who play classical music and offer some opera. They are terrific and unfortunately, greatly unappreciated. The other options are limited. An example at the same time we had two different comedic magicians. One was truly terrible and the other repeated each joke in five languages and with comedy, timing is everything. The dance company has improved greatly since they switched out the former troop who struggled to offer high school productions. Miniature golf, tennis, and shuffle board is offered unless you would like to try it during the hours of noon till 3pm when the equipment is locked away. The customer service is another area that is lacking. Granted the people who work there have a tough job with all passenger complaints. This is reflected in their attitude. 70% of passengers signed a petition sighting issues that were poorly addressed. I understand and do not fault MSC for canceling passing through the Red Sea at this time. This is another reason why 70% of people on board signed a petition expressing their displeasure with the quality of the new ports and the added number of days at sea. Some of the new ports were truly far less than desirable. Speaking of ports, the latest one, Nuuk Greenland, I put firmly on the shoulders of MSC. Today, I went to the captain's presentation of why we aren't going to Nuuk. He blamed it on the icebergs. This is not a new occurrence, it happens every year. We trusted MSC knew what they were doing, but no, they are acting like it's a big surprise. No other cruise ships have or are presently visiting Greenland at this time of the year because of icebergs. We are way out of season. Wish I had done research instead of trusting MSC, who just wanted to add an exciting port we won't be visiting. The captain took no questions and I was told the French contingent booed him off the stage. I and many others saved a lot of money for this cruise. I and many other prior World Cruise passengers feel MSC took our money without delivering. Many passengers including myself, have vowed not to travel on MSC again. Buyer Beware.

Currently on MSC Poesia world cruise Currently on MSC Poesia world cruise. MSC Customer service has been appalling…. No response to written correspondence prior to embarkation (due to multiple itinerary route changes - some of which were due to the Red Sea conflict, others due to yellow fever, others due to, well who knows!!). Complaints made to the CS manager whilst on the ship also gone ignored. Replacement ports poor, food below standard, entertainment terrible. Currently 900 passengers have signed a petition as a result of their dissatisfaction to the sailing = 40% of the ships passengers which shows how bad it is. Threats are now being made by the ships staff (including Captain) to retract complaints, AVOID, AVOID, AVOID!!!! One saving grace is the fabulous hospitality staff on board who MSC are unbelievably lucky to have.

Never again, even if they pay me As you can see from their non-answers, MSC clearly don't care about their customers. This is clear once you step in one of their old, dirty, overcrowded ships, but also when you wait in line for about 90 minutes check in. Long queue at the buffet and not enough food or places to seat. Mediocre food. Poor entertainment for adults and children. Unable to manage rude and noisy passengers. Unable to help you in any little request. You and your family will feel helpless and trapped. From day 2 I tried, without luck, to find flights and disembark early.

MSC Orchestra MSC Orchestra It was my first time and it was the best experience I ever had. First of all, I want to thank all the MSC staff, starting from the cleaning services. Our room was always spotless. The kitchen chefs: For the quality and the mindblowing variety of food available every single day, from breakfast, lunch and dinner. The waiters: For their amazing skill of waitering, friendliness and patience. The Actors, performers, entertainers, tour guides, Director: For all the unforgettable shows, dancing classes, laughter, happiness and comfort. The Captain: For our amazingly steady and safe journey. I have great respect for every MSC staff for the number of hours that they work. The patience they have for the rude clients and their hard work. Thank you so much for making my experience so special and unforgettable. I'm extremely grateful for the experience that I had. Wishing everyone all the best Great big hug

My 4th great MSC cruise, amazing value I have just returned home after my 4th cruise to interesting ports with MSC Cruises. As always, the cabin and ship generally were clean with excellent facilities, the service very good by staff who were always polite and friendly, the wide range of food was very tasty, (I ate plenty of it!), many areas of the ship had a choice of live musicians, and the theatrical entertainment which changed every night (including singers, dancers, jugglers, acrobats and on a previous cruise the whole of the opera Madame Butterfly, all in changes of very attractive costumes with stunning backgrounds) was excellent. The value was amazing, and I have recommended MSC to a number of friends, and very much look forward to the next cruise.