Better to pay more for a better criuse line not MSC The water tastes terrible. the cake is really boring. The food is mostly the same throughout the cruise. There is a hotel service charge that if you are not experienced you don't know about it and when you get home you find it on your Credit card.

Worst cruise line we have ever sailed. We have recently returned from MSC Poesia’s World Cruise, and as you can guess from our one-star review, we were not at all happy with the cruise. The most important reason for booking this cruise was the itinerary which was , initially, extraordinary. Sadly, due to the conflict in the Middle East, the itinerary was drastically changed. We were taken to MSC container ports, many in Africa which were dangerous and showcased extreme poverty. We were unable to walk around and absorb the culture of each port as we normally enjoy doing, as we felt unwelcome, unsafe, and were constantly looking over our shoulders. It was extremely disappointing for us, and as we had paid a lot of money for this cruise, we felt that MSC chose the cheapest and least expensive ports to take us to with the changed itinerary. The food on board the ship was ok, nothing special, but we are not too fussy about the food. The staff were mostly wonderful, other than the Excursion staff on board the ship. They had a very bad attitude towards the passengers, especially those paying for excursions. One excursion employee even went so far as to say to me “let’s admit that most of the passengers are big, unhealthy and should not be doing excursions”. I was flabbergasted at the audacity of this comment and we subsequently vowed not to do anymore ship excursions. Overall, our experience on this world cruise was definitely sub par. I would absolutely NOT recommend MSC Cruises.

Don’t get the drinks package! Don’t get the drinks package. You spend half your night lining up for drinks and can’t get for anyone else in your party most of the time (sometimes it’s ok). Very few tables about too so you lose your seat if you get up to get a drink… Unless you pay extra, won’t get out anywhere near others in your group. We were opposite ends of ship and different floors. Overcrowded and understaffed.

My 4th great MSC cruise, amazing value I have just returned home after my 4th cruise to interesting ports with MSC Cruises. As always, the cabin and ship generally were clean with excellent facilities, the service very good by staff who were always polite and friendly, the wide range of food was very tasty, (I ate plenty of it!), many areas of the ship had a choice of live musicians, and the theatrical entertainment which changed every night (including singers, dancers, jugglers, acrobats and on a previous cruise the whole of the opera Madame Butterfly, all in changes of very attractive costumes with stunning backgrounds) was excellent. The value was amazing, and I have recommended MSC to a number of friends, and very much look forward to the next cruise.

What went wrong What went wrong? Macia at the shopping event desk! She lacks training in public relations! The general staff is excellent however one bad apple can surely spoil everything! Training for Macia is necessary because being abrupt and discourteous can put a bad reputation on any business! My daughter and I waited in line to ask a question where your untrained worker slammed the information brochure hard on the desk with a cold abrupt “any thing else?” She proceeded to give further explanation after she saw the distaste but by then her attitude was already the elephant in the room! Please help her with courtesy and professionalism if she must deal with the public - this incident happened on 4/16 @ 6:54 approximately.