Really poor service Really poor service. MSC. Have travelled with you several times before but this will be our last. We get a better service from other cruise companies. Accommodation is awful dripping taps, bed stains etc. paid a lot of money to be on this cruise. Complained and yet nothing has been done. Made formal complaint to head office and basically got told tough…. Fair enough won’t be back then…..

Terrible treatment I can't believe what MSC has done. I checked my booking for a cruise on 6th May ( 4 days off). Only to find that my cabin has been changed without consulting/informing me.... I booked this cruise last year for 2 friends and myself. 2 cabins on the same deck. Now I am 2 decks away from my friends & in a totally different part of the ship. What do they think they are doing? Spoke to travel agent who basically said that it is on the terms & conditions of MSC.... So much for a holiday with friends. Thanks MSC for ruining a holiday that hasn't even started. I will be going back to a company I trust who doesn't upgrade unless you ask P&O.

MSC World Europa MSC World Europa, first time on a cruise. Read the reviews and was shocked at such bad reviews. The world europa the staff are so friendly, efficient and approachable, the food catered for all tastes, cabins lovely and clean, housekeeping on top of everything. The only downside are the passengers, can’t get over the rudeness and ignorance of the majority of them. Excursions excellent value for money, entertainment also very good.

MSC Cruise Line is Terrible Apart from the super-friendly and efficient staff, nothing remotely positive to say about MSC. Just finished [disembarked at Quebec City April 2,2024] segments of the MSC Poesia 2024 "Around the World" cruise [embarked at Genoa Italy Jan 5, 2024]. Changes in itinerary [beyond control of cruise line] were not compensated similar to other cruise lines [which afforded [opportunity to cancel, cash compensation, opportunity for passengers to select alternative itinerary/ports etc etc], Plus why sail through arctic waters without indoor pools/whirlpools? Little, if any, advance notice as to other last minute itinerary changes lacking valid reasons for change. Result: Too many additional days at sea. Plus "replacement ports" were mostly inferior to those ports within original itinerary. Avoid this Cruise line if at all possible!

Don’t get the drinks package! Don’t get the drinks package. You spend half your night lining up for drinks and can’t get for anyone else in your party most of the time (sometimes it’s ok). Very few tables about too so you lose your seat if you get up to get a drink… Unless you pay extra, won’t get out anywhere near others in your group. We were opposite ends of ship and different floors. Overcrowded and understaffed.