Never again, even if they pay me As you can see from their non-answers, MSC clearly don't care about their customers. This is clear once you step in one of their old, dirty, overcrowded ships, but also when you wait in line for about 90 minutes check in. Long queue at the buffet and not enough food or places to seat. Mediocre food. Poor entertainment for adults and children. Unable to manage rude and noisy passengers. Unable to help you in any little request. You and your family will feel helpless and trapped. From day 2 I tried, without luck, to find flights and disembark early.

Currently on MSC Poesia world cruise Currently on MSC Poesia world cruise. MSC Customer service has been appalling…. No response to written correspondence prior to embarkation (due to multiple itinerary route changes - some of which were due to the Red Sea conflict, others due to yellow fever, others due to, well who knows!!). Complaints made to the CS manager whilst on the ship also gone ignored. Replacement ports poor, food below standard, entertainment terrible. Currently 900 passengers have signed a petition as a result of their dissatisfaction to the sailing = 40% of the ships passengers which shows how bad it is. Threats are now being made by the ships staff (including Captain) to retract complaints, AVOID, AVOID, AVOID!!!! One saving grace is the fabulous hospitality staff on board who MSC are unbelievably lucky to have.

Very poor customer service staff are r… Very poor customer service staff are rude and arrogant. My whole experience was very bad from start to end it felt like I'm in a jungle not on a cruise ship. over crowded no places to sit people reserving sunloungers from early morning without using them so you can't use the facilities because it was very Crowded horrible food too. Pay a bit more and look elsewhere

MSC was my worst cruise ever MSC was my worst cruise ever, the food was very limited, mostly cold cuts and cold hot dogs, and cold burgers. I asked the pizza person to make me a fresh pizza with extra cheese, and I was told NO extra cheese. “ we don’t change the menu” said the pizza chef. Adding extra cheese changes the menu. I complained to customer service but to no avail. I asked lots of fellow cruisers if they liked the cruise and I kept getting the same answer No. everyone was complaining. Trust me. You will regret this cruise line.

What went wrong What went wrong? Macia at the shopping event desk! She lacks training in public relations! The general staff is excellent however one bad apple can surely spoil everything! Training for Macia is necessary because being abrupt and discourteous can put a bad reputation on any business! My daughter and I waited in line to ask a question where your untrained worker slammed the information brochure hard on the desk with a cold abrupt “any thing else?” She proceeded to give further explanation after she saw the distaste but by then her attitude was already the elephant in the room! Please help her with courtesy and professionalism if she must deal with the public - this incident happened on 4/16 @ 6:54 approximately.