NEVER BOOK MSC If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance for over a week so I brought my son in the regular pool. He is just 9 months and I always double diaper him, one swim diaper and one reusable swim diaper, and then swim suit. I was told my son cannot go in the pool with me unless he is toilet trained, so to get around this I can take his diaper off and say he is. Another guest did this and surprise there was an accident in the pool and the other pool was shut down, In my opinion, with the appropriate swim diaper children should be allowed in the pool. Aside from the issues with children, the food is on most days not great. I have lost about 10 lbs on this cruise from not eating. The only thing that is always good is the pizza, but how can one person eat pizza everyday? There is excessive use of peas, even the pasta has peas in it. Another issue is safety. Many guests I’ve spoken to do not feel safe. There have been scenarios of fights breaking out. Men punching, and/or pushing women on multiple occasions and nothing is done. All that can be done is to file a report and the person receives a warning, I have a friend on this cruise who barley leaves her cabin because she is afraid and does not feel safe. Because she takes longer to get down the stairs she is afraid of being pushed, as one man was trying to push her until another woman went in between them and threaten the man. Lastly, why I will never spend my money on MSC again, MSC does not care at all about their customers and their satisfaction. Communication is severely lacking. On our cruise there were multiple itinerary changes, so many so that part of the cruise is completely unrecognizable and was given no option to cancel without forfeiting 100% of our money. (Over $20,000). Guests were very upset about this and began holding meetings and having discussions about what can be done. Eventually after being insulted by MSC over 900 passengers made a petition to show their frustrations and ask for adequate compensation. Instead of negotiating and caring about their passengers and being proactive MSC did the opposite. MSC made calls to peoples cabins, took advantage of the language barriers, exploited an elderly demographic who may not be as good with technology, to bully and intimidate them into accepting MSC’s offer for compensation, which frankly all of us found insulting, If someone spends over $20,000 on a cruise (and many people spent way more than that 40, 60k) and you are offered only 500 euros back per passenger when you were not given the right to cancel and a large portion of your sailing was changed I’m sure most people would be insulted. After sending multiple emails we were mostly brushed off and ignored until about two weeks later when we were given the response of “most people are happy there will be no increase in compensation.” I have never ever dealt with such poor customer service in my life. All of the staff on board have been amazing and go above and beyond to compensate for MSC’s corporate’s disappointing behavior. Frankly they should be paid and treated much better than they are.

MSC Orchestra MSC Orchestra It was my first time and it was the best experience I ever had. First of all, I want to thank all the MSC staff, starting from the cleaning services. Our room was always spotless. The kitchen chefs: For the quality and the mindblowing variety of food available every single day, from breakfast, lunch and dinner. The waiters: For their amazing skill of waitering, friendliness and patience. The Actors, performers, entertainers, tour guides, Director: For all the unforgettable shows, dancing classes, laughter, happiness and comfort. The Captain: For our amazingly steady and safe journey. I have great respect for every MSC staff for the number of hours that they work. The patience they have for the rude clients and their hard work. Thank you so much for making my experience so special and unforgettable. I'm extremely grateful for the experience that I had. Wishing everyone all the best Great big hug

MSC Cruise Line is Terrible Apart from the super-friendly and efficient staff, nothing remotely positive to say about MSC. Just finished [disembarked at Quebec City April 2,2024] segments of the MSC Poesia 2024 "Around the World" cruise [embarked at Genoa Italy Jan 5, 2024]. Changes in itinerary [beyond control of cruise line] were not compensated similar to other cruise lines [which afforded [opportunity to cancel, cash compensation, opportunity for passengers to select alternative itinerary/ports etc etc], Plus why sail through arctic waters without indoor pools/whirlpools? Little, if any, advance notice as to other last minute itinerary changes lacking valid reasons for change. Result: Too many additional days at sea. Plus "replacement ports" were mostly inferior to those ports within original itinerary. Avoid this Cruise line if at all possible!

What went wrong What went wrong? Macia at the shopping event desk! She lacks training in public relations! The general staff is excellent however one bad apple can surely spoil everything! Training for Macia is necessary because being abrupt and discourteous can put a bad reputation on any business! My daughter and I waited in line to ask a question where your untrained worker slammed the information brochure hard on the desk with a cold abrupt “any thing else?” She proceeded to give further explanation after she saw the distaste but by then her attitude was already the elephant in the room! Please help her with courtesy and professionalism if she must deal with the public - this incident happened on 4/16 @ 6:54 approximately.

MSC worst cruise company. We have just completed sailing on MSC Poesia world cruise 2024. January 7th to April 28th Sadly, this cruise was without doubt the worst we have ever sailed on. We have sailed previously on MSC world cruises and have enjoyed very positive experiences, but not in 2024. Before embarking the conflict in the Gulf area forced MSC to change the itinerary twice, but they totally failed to inform passengers. Even the day before we left to travel to Barcelona for embarkation MSC UK told us and our TA that we were still sailing through the Suez Canal. We knew we weren't from the passengers Facebook group! The iconic ports that we had signed up to but could not visit were replaced by 3rd rate venues. MSC refused to allow anybody to cancel or postpone their holiday without forfeit of 100% of the fare paid. Other cruise lines similarly affected were quick to offer their passengers good levels of compensation and a choice to cancel or defer. MSC initially refused anything. After considerable pressure from travellers some compensation was offered and a small cruise credit for a future sailing. Over 900 people and subsequently a further 400 passengers signed petitions to MSC saying the compensation was inadequate, barely covering the cost of no longer required visas etc. With the changes and subsequent further changes to the itinerary we ended up with 20% more sailing days and consequently less port visits. The voyage bore very little resemblance to what passengers had paid their money to enjoy. Further, later in the voyage we were scheduled to visit the North Atlantic in March, April. The weather was dreadful and the ports we did manage to visit in Canada, the locals all told us that never had they seen a cruise ship arrive so early in the year. We could not dock at Newport Rhode Island, too rough. Then we were supposed to sail to Nuuk Greenland, well the cruise season for Greenland on a non expedition ship is June through September. No surprise when we sailed right passed Greenland, well to the south to avoid ice and icebergs. On to Iceland, couldn't visit Isafjordur too windy to dock.Whoever planned this at MSC needed their heads examining. On a different point; the food was extremely poor. A lack of variety, no fresh produce, everything seemed to come out of the freezer. The preparation and cooking was awful, most served undercooked to raw or a burnt offering. Extraordinary as we'd sailed with the same executive chef 3 times previously without complaint. The ship ran out of basic produce, fruit, eggs were rationed, fruit juices, blue cheese, peanuts to name just a few. Plus they weren't replenished at the next port, incredible! The excursions were expensive and quite dull. For those of us who'd sailed previously the entertainment was the same as we'd already seen. Same theatre productions, guest entertainers doing exactly the same shows that we'd seen in 2019, 20 and 23. So boring. All in all MSC failed to deliver on many fronts. That said, the onboard crew as previously tried their best on the face of mounting issues, problems and increasingly frustrated passengers. Be very, very careful before choosing to sail MSC. Previously we held them in good regard, but now we would never sail with them again.