MSC Orchestra MSC Orchestra It was my first time and it was the best experience I ever had. First of all, I want to thank all the MSC staff, starting from the cleaning services. Our room was always spotless. The kitchen chefs: For the quality and the mindblowing variety of food available every single day, from breakfast, lunch and dinner. The waiters: For their amazing skill of waitering, friendliness and patience. The Actors, performers, entertainers, tour guides, Director: For all the unforgettable shows, dancing classes, laughter, happiness and comfort. The Captain: For our amazingly steady and safe journey. I have great respect for every MSC staff for the number of hours that they work. The patience they have for the rude clients and their hard work. Thank you so much for making my experience so special and unforgettable. I'm extremely grateful for the experience that I had. Wishing everyone all the best Great big hug

Overcrowded and understaffed 8 months ago my family sailed on the Meraviglia. Worst cruise I've ever been on. They fully booked the ship but didnt have the staff to accomodate. I never imagined having to wait on a 45 minute line to get a drink while on a cruise...that was the case all day, every day. The staff was miserable and stressed. The pools were awful, overcrowded to the point where it was shoulder to shoulder standing room in them all day. The overcrowding caused shortages of chairs on deck...i watched passengers physically fight over them, and obviously there was no staff in sight to break it up so it was just a free for all the entire cruise. I'll never go on a cruise again after such an awful awful vacation. I wish I could give 0 stars

MSc cruse web update I have spent most of the day trying to update my details for our up and cumins cruise but the web site keeps crashing Why can’t you Make it easy to log on to you web update I think your web site needs updating details is very obscure for elderly people Please look at it again and make it easier

Really poor service Really poor service. MSC. Have travelled with you several times before but this will be our last. We get a better service from other cruise companies. Accommodation is awful dripping taps, bed stains etc. paid a lot of money to be on this cruise. Complained and yet nothing has been done. Made formal complaint to head office and basically got told tough…. Fair enough won’t be back then…..

What went wrong What went wrong? Macia at the shopping event desk! She lacks training in public relations! The general staff is excellent however one bad apple can surely spoil everything! Training for Macia is necessary because being abrupt and discourteous can put a bad reputation on any business! My daughter and I waited in line to ask a question where your untrained worker slammed the information brochure hard on the desk with a cold abrupt “any thing else?” She proceeded to give further explanation after she saw the distaste but by then her attitude was already the elephant in the room! Please help her with courtesy and professionalism if she must deal with the public - this incident happened on 4/16 @ 6:54 approximately.