NEVER BOOK MSC If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance for over a week so I brought my son in the regular pool. He is just 9 months and I always double diaper him, one swim diaper and one reusable swim diaper, and then swim suit. I was told my son cannot go in the pool with me unless he is toilet trained, so to get around this I can take his diaper off and say he is. Another guest did this and surprise there was an accident in the pool and the other pool was shut down, In my opinion, with the appropriate swim diaper children should be allowed in the pool. Aside from the issues with children, the food is on most days not great. I have lost about 10 lbs on this cruise from not eating. The only thing that is always good is the pizza, but how can one person eat pizza everyday? There is excessive use of peas, even the pasta has peas in it. Another issue is safety. Many guests I’ve spoken to do not feel safe. There have been scenarios of fights breaking out. Men punching, and/or pushing women on multiple occasions and nothing is done. All that can be done is to file a report and the person receives a warning, I have a friend on this cruise who barley leaves her cabin because she is afraid and does not feel safe. Because she takes longer to get down the stairs she is afraid of being pushed, as one man was trying to push her until another woman went in between them and threaten the man. Lastly, why I will never spend my money on MSC again, MSC does not care at all about their customers and their satisfaction. Communication is severely lacking. On our cruise there were multiple itinerary changes, so many so that part of the cruise is completely unrecognizable and was given no option to cancel without forfeiting 100% of our money. (Over $20,000). Guests were very upset about this and began holding meetings and having discussions about what can be done. Eventually after being insulted by MSC over 900 passengers made a petition to show their frustrations and ask for adequate compensation. Instead of negotiating and caring about their passengers and being proactive MSC did the opposite. MSC made calls to peoples cabins, took advantage of the language barriers, exploited an elderly demographic who may not be as good with technology, to bully and intimidate them into accepting MSC’s offer for compensation, which frankly all of us found insulting, If someone spends over $20,000 on a cruise (and many people spent way more than that 40, 60k) and you are offered only 500 euros back per passenger when you were not given the right to cancel and a large portion of your sailing was changed I’m sure most people would be insulted. After sending multiple emails we were mostly brushed off and ignored until about two weeks later when we were given the response of “most people are happy there will be no increase in compensation.” I have never ever dealt with such poor customer service in my life. All of the staff on board have been amazing and go above and beyond to compensate for MSC’s corporate’s disappointing behavior. Frankly they should be paid and treated much better than they are.

Overcrowded and understaffed 8 months ago my family sailed on the Meraviglia. Worst cruise I've ever been on. They fully booked the ship but didnt have the staff to accomodate. I never imagined having to wait on a 45 minute line to get a drink while on a cruise...that was the case all day, every day. The staff was miserable and stressed. The pools were awful, overcrowded to the point where it was shoulder to shoulder standing room in them all day. The overcrowding caused shortages of chairs on deck...i watched passengers physically fight over them, and obviously there was no staff in sight to break it up so it was just a free for all the entire cruise. I'll never go on a cruise again after such an awful awful vacation. I wish I could give 0 stars

Worst cruise line we have ever sailed. We have recently returned from MSC Poesia’s World Cruise, and as you can guess from our one-star review, we were not at all happy with the cruise. The most important reason for booking this cruise was the itinerary which was , initially, extraordinary. Sadly, due to the conflict in the Middle East, the itinerary was drastically changed. We were taken to MSC container ports, many in Africa which were dangerous and showcased extreme poverty. We were unable to walk around and absorb the culture of each port as we normally enjoy doing, as we felt unwelcome, unsafe, and were constantly looking over our shoulders. It was extremely disappointing for us, and as we had paid a lot of money for this cruise, we felt that MSC chose the cheapest and least expensive ports to take us to with the changed itinerary. The food on board the ship was ok, nothing special, but we are not too fussy about the food. The staff were mostly wonderful, other than the Excursion staff on board the ship. They had a very bad attitude towards the passengers, especially those paying for excursions. One excursion employee even went so far as to say to me “let’s admit that most of the passengers are big, unhealthy and should not be doing excursions”. I was flabbergasted at the audacity of this comment and we subsequently vowed not to do anymore ship excursions. Overall, our experience on this world cruise was definitely sub par. I would absolutely NOT recommend MSC Cruises.

MSc cruse web update I have spent most of the day trying to update my details for our up and cumins cruise but the web site keeps crashing Why can’t you Make it easy to log on to you web update I think your web site needs updating details is very obscure for elderly people Please look at it again and make it easier

MSC Poesia sort of World Cruise MSC said the Poesia was refurbished in 2023 and they must be talking about the exterior of the ship. The public stairs lot dated with the teal and chocolate motif. The cabins are either navy or bordello red. The furniture in the cabin is worn, sun bleached and dated, think 90’s. Dining options are limited. There is the main dining room offering a selection of reoccurring average to say the best meals. The buffet offers a larger selection of the same quality but varies to a greater degree. The stand out is the pasta and pizzas. They are consistently good. But man cannot live on pizza and pasta alone. There is a sushi restaurant that no one frequents, seriously, it is empty every night. When you spend days at sea you know you’re not getting fresh seafood. Why they keep it open is beyond me. A steak house or Italian restaurant would serve the ship much better. Entertainment is also lacking. There is a house group who play classical music and offer some opera. They are terrific and unfortunately, greatly unappreciated. The other options are limited. An example at the same time we had two different comedic magicians. One was truly terrible and the other repeated each joke in five languages and with comedy, timing is everything. The dance company has improved greatly since they switched out the former troop who struggled to offer high school productions. Miniature golf, tennis, and shuffle board is offered unless you would like to try it during the hours of noon till 3pm when the equipment is locked away. The customer service is another area that is lacking. Granted the people who work there have a tough job with all passenger complaints. This is reflected in their attitude. 70% of passengers signed a petition sighting issues that were poorly addressed. I understand and do not fault MSC for canceling passing through the Red Sea at this time. This is another reason why 70% of people on board signed a petition expressing their displeasure with the quality of the new ports and the added number of days at sea. Some of the new ports were truly far less than desirable. Speaking of ports, the latest one, Nuuk Greenland, I put firmly on the shoulders of MSC. Today, I went to the captain's presentation of why we aren't going to Nuuk. He blamed it on the icebergs. This is not a new occurrence, it happens every year. We trusted MSC knew what they were doing, but no, they are acting like it's a big surprise. No other cruise ships have or are presently visiting Greenland at this time of the year because of icebergs. We are way out of season. Wish I had done research instead of trusting MSC, who just wanted to add an exciting port we won't be visiting. The captain took no questions and I was told the French contingent booed him off the stage. I and many others saved a lot of money for this cruise. I and many other prior World Cruise passengers feel MSC took our money without delivering. Many passengers including myself, have vowed not to travel on MSC again. Buyer Beware.