MSC was my worst cruise ever MSC was my worst cruise ever, the food was very limited, mostly cold cuts and cold hot dogs, and cold burgers. I asked the pizza person to make me a fresh pizza with extra cheese, and I was told NO extra cheese. “ we don’t change the menu” said the pizza chef. Adding extra cheese changes the menu. I complained to customer service but to no avail. I asked lots of fellow cruisers if they liked the cruise and I kept getting the same answer No. everyone was complaining. Trust me. You will regret this cruise line.

Better to pay more for a better criuse line not MSC The water tastes terrible. the cake is really boring. The food is mostly the same throughout the cruise. There is a hotel service charge that if you are not experienced you don't know about it and when you get home you find it on your Credit card.

Very poor customer service staff are r… Very poor customer service staff are rude and arrogant. My whole experience was very bad from start to end it felt like I'm in a jungle not on a cruise ship. over crowded no places to sit people reserving sunloungers from early morning without using them so you can't use the facilities because it was very Crowded horrible food too. Pay a bit more and look elsewhere

Extremely poor customer service Extremely poor customer Service. It doesn’t feel like anyone there knows what they are doing, I have been told conflicting information by different members of staff and had some of the most useless and unhelpful responses I have had from any company. I would strongly advise you book your cruise with another company. I only wish I had seen some of the reviews here before I booked. Shoddy.

Terrible treatment I can't believe what MSC has done. I checked my booking for a cruise on 6th May ( 4 days off). Only to find that my cabin has been changed without consulting/informing me.... I booked this cruise last year for 2 friends and myself. 2 cabins on the same deck. Now I am 2 decks away from my friends & in a totally different part of the ship. What do they think they are doing? Spoke to travel agent who basically said that it is on the terms & conditions of MSC.... So much for a holiday with friends. Thanks MSC for ruining a holiday that hasn't even started. I will be going back to a company I trust who doesn't upgrade unless you ask P&O.