What went wrong What went wrong? Macia at the shopping event desk! She lacks training in public relations! The general staff is excellent however one bad apple can surely spoil everything! Training for Macia is necessary because being abrupt and discourteous can put a bad reputation on any business! My daughter and I waited in line to ask a question where your untrained worker slammed the information brochure hard on the desk with a cold abrupt “any thing else?” She proceeded to give further explanation after she saw the distaste but by then her attitude was already the elephant in the room! Please help her with courtesy and professionalism if she must deal with the public - this incident happened on 4/16 @ 6:54 approximately.

NEVER BOOK MSC If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance for over a week so I brought my son in the regular pool. He is just 9 months and I always double diaper him, one swim diaper and one reusable swim diaper, and then swim suit. I was told my son cannot go in the pool with me unless he is toilet trained, so to get around this I can take his diaper off and say he is. Another guest did this and surprise there was an accident in the pool and the other pool was shut down, In my opinion, with the appropriate swim diaper children should be allowed in the pool. Aside from the issues with children, the food is on most days not great. I have lost about 10 lbs on this cruise from not eating. The only thing that is always good is the pizza, but how can one person eat pizza everyday? There is excessive use of peas, even the pasta has peas in it. Another issue is safety. Many guests I’ve spoken to do not feel safe. There have been scenarios of fights breaking out. Men punching, and/or pushing women on multiple occasions and nothing is done. All that can be done is to file a report and the person receives a warning, I have a friend on this cruise who barley leaves her cabin because she is afraid and does not feel safe. Because she takes longer to get down the stairs she is afraid of being pushed, as one man was trying to push her until another woman went in between them and threaten the man. Lastly, why I will never spend my money on MSC again, MSC does not care at all about their customers and their satisfaction. Communication is severely lacking. On our cruise there were multiple itinerary changes, so many so that part of the cruise is completely unrecognizable and was given no option to cancel without forfeiting 100% of our money. (Over $20,000). Guests were very upset about this and began holding meetings and having discussions about what can be done. Eventually after being insulted by MSC over 900 passengers made a petition to show their frustrations and ask for adequate compensation. Instead of negotiating and caring about their passengers and being proactive MSC did the opposite. MSC made calls to peoples cabins, took advantage of the language barriers, exploited an elderly demographic who may not be as good with technology, to bully and intimidate them into accepting MSC’s offer for compensation, which frankly all of us found insulting, If someone spends over $20,000 on a cruise (and many people spent way more than that 40, 60k) and you are offered only 500 euros back per passenger when you were not given the right to cancel and a large portion of your sailing was changed I’m sure most people would be insulted. After sending multiple emails we were mostly brushed off and ignored until about two weeks later when we were given the response of “most people are happy there will be no increase in compensation.” I have never ever dealt with such poor customer service in my life. All of the staff on board have been amazing and go above and beyond to compensate for MSC’s corporate’s disappointing behavior. Frankly they should be paid and treated much better than they are.

Worst cruise line we have ever sailed. We have recently returned from MSC Poesia’s World Cruise, and as you can guess from our one-star review, we were not at all happy with the cruise. The most important reason for booking this cruise was the itinerary which was , initially, extraordinary. Sadly, due to the conflict in the Middle East, the itinerary was drastically changed. We were taken to MSC container ports, many in Africa which were dangerous and showcased extreme poverty. We were unable to walk around and absorb the culture of each port as we normally enjoy doing, as we felt unwelcome, unsafe, and were constantly looking over our shoulders. It was extremely disappointing for us, and as we had paid a lot of money for this cruise, we felt that MSC chose the cheapest and least expensive ports to take us to with the changed itinerary. The food on board the ship was ok, nothing special, but we are not too fussy about the food. The staff were mostly wonderful, other than the Excursion staff on board the ship. They had a very bad attitude towards the passengers, especially those paying for excursions. One excursion employee even went so far as to say to me “let’s admit that most of the passengers are big, unhealthy and should not be doing excursions”. I was flabbergasted at the audacity of this comment and we subsequently vowed not to do anymore ship excursions. Overall, our experience on this world cruise was definitely sub par. I would absolutely NOT recommend MSC Cruises.

Never again, even if they pay me As you can see from their non-answers, MSC clearly don't care about their customers. This is clear once you step in one of their old, dirty, overcrowded ships, but also when you wait in line for about 90 minutes check in. Long queue at the buffet and not enough food or places to seat. Mediocre food. Poor entertainment for adults and children. Unable to manage rude and noisy passengers. Unable to help you in any little request. You and your family will feel helpless and trapped. From day 2 I tried, without luck, to find flights and disembark early.

My 4th great MSC cruise, amazing value I have just returned home after my 4th cruise to interesting ports with MSC Cruises. As always, the cabin and ship generally were clean with excellent facilities, the service very good by staff who were always polite and friendly, the wide range of food was very tasty, (I ate plenty of it!), many areas of the ship had a choice of live musicians, and the theatrical entertainment which changed every night (including singers, dancers, jugglers, acrobats and on a previous cruise the whole of the opera Madame Butterfly, all in changes of very attractive costumes with stunning backgrounds) was excellent. The value was amazing, and I have recommended MSC to a number of friends, and very much look forward to the next cruise.