I travel a lot internationally and… I travel a lot internationally and mostly on Business or First Class. I chose Cathay Pacific the last 2 times from SFO to Hong Kong. The first time was half of the list below so I gave them a second chance. The second time it was worse than the first. 2 different planes mind you. I hope this helps the Airline to get things together as I have chosen a competitor and will be cancelling my Credit card as well. The good: They were on Time. The Bad: Poor Quality Service Staff barely attentive Dead Bugs Water Damage floors Damaged Infotainment Damaged Cabin Panels Damaged Remote/Duct Taped up. Business Class price with less than budget airlines quality & service.

Stick to flying! Love that CP wanted to run a competition for free flights, didn't like queuing for an hour to take my turn to then be faced with a broken process (my browser flicked between sign in and submission page, impossible to do anything). CP: perhaps good at being an airline, not good at running on-line competitions :) I'd message CP directly but there is no way I can see to do this... (Whatsapp robot only)

1) Onboard meal served with 8 hour… 1) Onboard meal served with 8 hour interval in between,e.g. simple meal at departure and one before landing, crew is rushing to accomplish things.AMS-HKG, never again. 2) Quality onboard meals total crap, cheap tastless stuff, toilets dirty or damaged, disgusting. Flew recently with Quatar and their serving is tasty and of good quality, what happened Cathay?? 3) Unnessecary delay at Hong Kong airport (connecting flight to Manila), the pilot told us that the plane arrived late, but the damn thing was just standing there, we saw them pull it up to the gate.

First time flying with Cathay, would do it again We flew from Heathrow - Hong Kong (return) Both flights were on time. The staff were always friendly, polite & helpful. Amenities: A pillow, blanket & earphones were provided. Someone requested an eye-mask on the night flight out, and this was provided. Meals: we received 2 per flight. The meals were perfectly fine, it's economy after all! It was a nice touch to have metal cutlery. The drinks trolley came around a few times between meals, but perhaps could have come round with a few more snacks too. The flight attendants always responded promptly when we requested a few coffees / noodles between meals (as the return flight was around 14 hours). We were able to select special meals on the return flight for free too. Entertainment: pretty good & quite varied, though the UX/UI could be improved as navigation wasn't seamless Legroom / seat: I was pleasantly surprised with the amount of leg room & how comfortable the seat was. We waited until 48h before check in and selected our seats for free, thankfully able to sit together both times.

Trying to give this company cash for an… Trying to give this company cash for an upgrade is impossible. Have 9 seats booked for august 24 from London to Vietnam. We want to upgrade to premium economy or business class and have tried every way possible to do this without using the bidding function for the last leg of our journey. Have tried the whats app function that says to do it online, online says to call or message. Messaging takes forever and eventually they hang up. Finally got to speak to someone who quoted wrongly (£2100.10 for 9 passengers to upgrade to business class) clearly that was wrong which i had to call out, they checked and it was. They then didnt know how to check for upgrades as part of our flight is operated by hong king air, but ended up saying it wasnt possible but they themselves didnt know why and they couldnt get hold of a manager to help. So far wasted 7-8 hours of my time trying to sort this, would be cancelling if i wouldnt lose the money as im really not looking to the flight given the pre-experience so far.