Really rude staff at the check in… Really rude staff at the check in counter at Chennai India. The manager Suresh Babu specifically stated he does not care if I had medicines or food or water he needs to meet the weight for cabin baggage by a kg margin. He asked me to throw them or whatever it takes to show him the weight. I noticed that I was singled out and the others passengers did not weigh their back back + luggage. I am never flying Cathay again and will recommend my followers and friends to stay away from them.

Awful entertainment system, poor food and service Well they got me there and back safely from Heathrow to Hong Kong. On the way, the food was awful, the entertainment screen didn't work properly and the hand set was missing. On the way back, the food was poor, the entertainment system was reset 4 times and still failed... And, I had paid for premium economy - what a mistake! One toilet on the other side of the plane, and you had to circle the plane to get to it

New Year Ruined by Flight Cancellation My missus and I were in Hongkong from 26 Dec 2023 to 31 Dec 2023. We flew with Cathay Pacific and . Our return pm flight was cancelled and rescheduled to 1 Jan 2024 7.50am. As it was over New Year, we had to fork out $400 to extend our stay for 1 more night. We were not happy with the Best Western hotel but as the online bookings were taken up hither and thither for the New Year festivities, we had to bite the bullet and decided to spend 1 more one night at same accommodation. We could not enjoy the New Year celebrations as the roads were closed until the morning of 1 Jan for the countdown and firework and we had to get up at 4am to take the first train to the airport. We lodged our complaint officially on 30 Dec 2023 and seek a reimbursement from Cathay Pacific for the hotel extension which was more than doubled the usual rate. The airline acknowledged receipt of the request but never came back with a reply. It has been 4.5months now.

I travel a lot internationally and… I travel a lot internationally and mostly on Business or First Class. I chose Cathay Pacific the last 2 times from SFO to Hong Kong. The first time was half of the list below so I gave them a second chance. The second time it was worse than the first. 2 different planes mind you. I hope this helps the Airline to get things together as I have chosen a competitor and will be cancelling my Credit card as well. The good: They were on Time. The Bad: Poor Quality Service Staff barely attentive Dead Bugs Water Damage floors Damaged Infotainment Damaged Cabin Panels Damaged Remote/Duct Taped up. Business Class price with less than budget airlines quality & service.

Trying to give this company cash for an… Trying to give this company cash for an upgrade is impossible. Have 9 seats booked for august 24 from London to Vietnam. We want to upgrade to premium economy or business class and have tried every way possible to do this without using the bidding function for the last leg of our journey. Have tried the whats app function that says to do it online, online says to call or message. Messaging takes forever and eventually they hang up. Finally got to speak to someone who quoted wrongly (£2100.10 for 9 passengers to upgrade to business class) clearly that was wrong which i had to call out, they checked and it was. They then didnt know how to check for upgrades as part of our flight is operated by hong king air, but ended up saying it wasnt possible but they themselves didnt know why and they couldnt get hold of a manager to help. So far wasted 7-8 hours of my time trying to sort this, would be cancelling if i wouldnt lose the money as im really not looking to the flight given the pre-experience so far.