I have flew with them for the very… I have flew with them for the very first time, from HK to SYD. Excellent customer service. However, I have contacted them regarding an item left behind during my flight, I'm still waiting for them to get back to me. I don't think the item was taken by any other passengers.

Pathetic Pathetic. Impossible to find someone to talk to and even if you do they don’t listen. The tier benefits of the past are gone and unused ‘mid tier benefits’ are worthless

I have flown 3 times with Cathay… I have flown 3 times with Cathay Pacific & 2 of the 3 were delayed. You need to purchase seats at an extra cost to ensure you sit with your family. This is more frustrating than the delays. My most recent flight to Heathrow from Hong Kong my case was damaged also. Not my first choice for long haul airlines.

Awful entertainment system, poor food and service Well they got me there and back safely from Heathrow to Hong Kong. On the way, the food was awful, the entertainment screen didn't work properly and the hand set was missing. On the way back, the food was poor, the entertainment system was reset 4 times and still failed... And, I had paid for premium economy - what a mistake! One toilet on the other side of the plane, and you had to circle the plane to get to it

I travel a lot internationally and… I travel a lot internationally and mostly on Business or First Class. I chose Cathay Pacific the last 2 times from SFO to Hong Kong. The first time was half of the list below so I gave them a second chance. The second time it was worse than the first. 2 different planes mind you. I hope this helps the Airline to get things together as I have chosen a competitor and will be cancelling my Credit card as well. The good: They were on Time. The Bad: Poor Quality Service Staff barely attentive Dead Bugs Water Damage floors Damaged Infotainment Damaged Cabin Panels Damaged Remote/Duct Taped up. Business Class price with less than budget airlines quality & service.