They lie about rewards schemes I booked and flew 3 times with this airline, and joined their rewards scheme. On 3 of the 4 pages of the booking process, they tell you the exact amount of rewards you will accrue. You pay the money, thinking you'll get a ticket for which those rewards will accrue. They then issue you a ticket for which no rewards accrue. They also actively pursue other false ways to prevent you claiming any rewards, for instance they claimed the name on one of my other tickets didn't match the name in my rewards membership, but it does. It seems harsh, but this company is just dishonest, you should avoid them. And, as per the other reviews, Cathay Pacific aircrew are disinterested at best.

I've traveled my entire life to 40… I've traveled my entire life to 40 countries and had hundreds of flights, but my last flight on Cathay Pacific from Thailand to California through Hong Kong was the worst I've ever had. Understaffed, horrible food, requested a coffee and was told 4 times they'd bring it, and when it did arrive it was 1/4 full, in a tiny cup and cold. The flight attendants don't seem happy, bathrooms left filled with trash, and hours of no service. I'll never fly with them again. Of course, it could have just been a bad crew, but after reading the many recent 1 star reviews, I see my feelings are shared.

Do not use them for any bookings Do not use them for any bookings; they took my points and canceled my flight. Never refund points back. When I called them, they said we are investigating you, and your points will not be refunded. This is absurd. I worked four years to earn those points, and they are just rubbing you. Horrible company, please be aware they don't care about customers.

The worst customer service The worst customer service. We have been trying for months now to transfer our BA points and never get the promised response only having to start the conversation from scratch again. The support is shockingly bad.

They don’t follow their own policies on… They don’t follow their own policies on refunds.I cancelled a booking within hours but they didn’t refund the miles used - only the tax. Their policy says they offer a full refund for members when they cancel within 24 hours.