Pathetic Pathetic. Impossible to find someone to talk to and even if you do they don’t listen. The tier benefits of the past are gone and unused ‘mid tier benefits’ are worthless

I have flown 3 times with Cathay… I have flown 3 times with Cathay Pacific & 2 of the 3 were delayed. You need to purchase seats at an extra cost to ensure you sit with your family. This is more frustrating than the delays. My most recent flight to Heathrow from Hong Kong my case was damaged also. Not my first choice for long haul airlines.

They don’t follow their own policies on… They don’t follow their own policies on refunds.I cancelled a booking within hours but they didn’t refund the miles used - only the tax. Their policy says they offer a full refund for members when they cancel within 24 hours.

I've traveled my entire life to 40… I've traveled my entire life to 40 countries and had hundreds of flights, but my last flight on Cathay Pacific from Thailand to California through Hong Kong was the worst I've ever had. Understaffed, horrible food, requested a coffee and was told 4 times they'd bring it, and when it did arrive it was 1/4 full, in a tiny cup and cold. The flight attendants don't seem happy, bathrooms left filled with trash, and hours of no service. I'll never fly with them again. Of course, it could have just been a bad crew, but after reading the many recent 1 star reviews, I see my feelings are shared.

Trying to give this company cash for an… Trying to give this company cash for an upgrade is impossible. Have 9 seats booked for august 24 from London to Vietnam. We want to upgrade to premium economy or business class and have tried every way possible to do this without using the bidding function for the last leg of our journey. Have tried the whats app function that says to do it online, online says to call or message. Messaging takes forever and eventually they hang up. Finally got to speak to someone who quoted wrongly (£2100.10 for 9 passengers to upgrade to business class) clearly that was wrong which i had to call out, they checked and it was. They then didnt know how to check for upgrades as part of our flight is operated by hong king air, but ended up saying it wasnt possible but they themselves didnt know why and they couldnt get hold of a manager to help. So far wasted 7-8 hours of my time trying to sort this, would be cancelling if i wouldnt lose the money as im really not looking to the flight given the pre-experience so far.