Trying to give this company cash for an… Trying to give this company cash for an upgrade is impossible. Have 9 seats booked for august 24 from London to Vietnam. We want to upgrade to premium economy or business class and have tried every way possible to do this without using the bidding function for the last leg of our journey. Have tried the whats app function that says to do it online, online says to call or message. Messaging takes forever and eventually they hang up. Finally got to speak to someone who quoted wrongly (£2100.10 for 9 passengers to upgrade to business class) clearly that was wrong which i had to call out, they checked and it was. They then didnt know how to check for upgrades as part of our flight is operated by hong king air, but ended up saying it wasnt possible but they themselves didnt know why and they couldnt get hold of a manager to help. So far wasted 7-8 hours of my time trying to sort this, would be cancelling if i wouldnt lose the money as im really not looking to the flight given the pre-experience so far.

I have flown 3 times with Cathay… I have flown 3 times with Cathay Pacific & 2 of the 3 were delayed. You need to purchase seats at an extra cost to ensure you sit with your family. This is more frustrating than the delays. My most recent flight to Heathrow from Hong Kong my case was damaged also. Not my first choice for long haul airlines.

They don’t follow their own policies on… They don’t follow their own policies on refunds.I cancelled a booking within hours but they didn’t refund the miles used - only the tax. Their policy says they offer a full refund for members when they cancel within 24 hours.

Awful entertainment system, poor food and service Well they got me there and back safely from Heathrow to Hong Kong. On the way, the food was awful, the entertainment screen didn't work properly and the hand set was missing. On the way back, the food was poor, the entertainment system was reset 4 times and still failed... And, I had paid for premium economy - what a mistake! One toilet on the other side of the plane, and you had to circle the plane to get to it

They lie about rewards schemes I booked and flew 3 times with this airline, and joined their rewards scheme. On 3 of the 4 pages of the booking process, they tell you the exact amount of rewards you will accrue. You pay the money, thinking you'll get a ticket for which those rewards will accrue. They then issue you a ticket for which no rewards accrue. They also actively pursue other false ways to prevent you claiming any rewards, for instance they claimed the name on one of my other tickets didn't match the name in my rewards membership, but it does. It seems harsh, but this company is just dishonest, you should avoid them. And, as per the other reviews, Cathay Pacific aircrew are disinterested at best.