I have flew with them for the very… I have flew with them for the very first time, from HK to SYD. Excellent customer service. However, I have contacted them regarding an item left behind during my flight, I'm still waiting for them to get back to me. I don't think the item was taken by any other passengers.

Pathetic Pathetic. Impossible to find someone to talk to and even if you do they don’t listen. The tier benefits of the past are gone and unused ‘mid tier benefits’ are worthless

Zero crisis management There are always occasions when things could go horribly wrong, but Cathay managed to worsen it further. 1. Delay for stupid reason - a series of own mismanagement 2. Delay overnight with no accomodation nor food 3. Call centre not offering solution but keep asking passenger to cancel check-in on their app - there is no such function on their own app and can't they handle their own app? 4. zero-staff with no crisis management over night - overwhelmed by hundred of angry passengers when counter re-open at 9am 5. non-existence of communication - multiple misinformation of flight time - almost 24hrs delay at the end 6. Not reponding for weeks in compensation claim - responded only after warning them of referring the claim to CAA 7. Had the guts requesting passenger to sign confidentiality undertaking for getting statutory compensation - again when CAA is mentioned such request was dropped unconditionally. Yes it is cheaper when most others are getting more expensive - but be prepared when you are stuck Cathay can only make it worse.

Scammer like online booking experience Scammer like online booking experience I've chose to book via cathay pacific instead of other good booking websites like booking.com and trip.com because it shows a message that if you login and make your booking then you are eligible for 24 hr free cancellation. However, it's NOT the case, you will have to be one of the passengers as it's checking the asia miles membership number that's attached to the passenger, and it's only stated in the T&C. I'm leaving review here for such bad experience, which you won't expect when you pay that amount. Don't trust what you see on their website, unless you want to read every detail.

1) Onboard meal served with 8 hour… 1) Onboard meal served with 8 hour interval in between,e.g. simple meal at departure and one before landing, crew is rushing to accomplish things.AMS-HKG, never again. 2) Quality onboard meals total crap, cheap tastless stuff, toilets dirty or damaged, disgusting. Flew recently with Quatar and their serving is tasty and of good quality, what happened Cathay?? 3) Unnessecary delay at Hong Kong airport (connecting flight to Manila), the pilot told us that the plane arrived late, but the damn thing was just standing there, we saw them pull it up to the gate.