Stick to flying! Love that CP wanted to run a competition for free flights, didn't like queuing for an hour to take my turn to then be faced with a broken process (my browser flicked between sign in and submission page, impossible to do anything). CP: perhaps good at being an airline, not good at running on-line competitions :) I'd message CP directly but there is no way I can see to do this... (Whatsapp robot only)

Awful entertainment system, poor food and service Well they got me there and back safely from Heathrow to Hong Kong. On the way, the food was awful, the entertainment screen didn't work properly and the hand set was missing. On the way back, the food was poor, the entertainment system was reset 4 times and still failed... And, I had paid for premium economy - what a mistake! One toilet on the other side of the plane, and you had to circle the plane to get to it

Don’t bother First time booking with Cathay. Booked Via love holidays. So far all my flights have been changed. It went from a very reasonable 1 hr 45 layover to an 8 hour layover between the hours of 23:00 - 07:00. They didn’t provide any sort of accommodation, money back or even sympathy. They expected me to sleep on an airport floor overnight. Never have I had such a bad experience and I haven’t even left for my holiday yet

The worst customer service The worst customer service. We have been trying for months now to transfer our BA points and never get the promised response only having to start the conversation from scratch again. The support is shockingly bad.

They don’t follow their own policies on… They don’t follow their own policies on refunds.I cancelled a booking within hours but they didn’t refund the miles used - only the tax. Their policy says they offer a full refund for members when they cancel within 24 hours.