Awful entertainment system, poor food and service Well they got me there and back safely from Heathrow to Hong Kong. On the way, the food was awful, the entertainment screen didn't work properly and the hand set was missing. On the way back, the food was poor, the entertainment system was reset 4 times and still failed... And, I had paid for premium economy - what a mistake! One toilet on the other side of the plane, and you had to circle the plane to get to it

Zero crisis management There are always occasions when things could go horribly wrong, but Cathay managed to worsen it further. 1. Delay for stupid reason - a series of own mismanagement 2. Delay overnight with no accomodation nor food 3. Call centre not offering solution but keep asking passenger to cancel check-in on their app - there is no such function on their own app and can't they handle their own app? 4. zero-staff with no crisis management over night - overwhelmed by hundred of angry passengers when counter re-open at 9am 5. non-existence of communication - multiple misinformation of flight time - almost 24hrs delay at the end 6. Not reponding for weeks in compensation claim - responded only after warning them of referring the claim to CAA 7. Had the guts requesting passenger to sign confidentiality undertaking for getting statutory compensation - again when CAA is mentioned such request was dropped unconditionally. Yes it is cheaper when most others are getting more expensive - but be prepared when you are stuck Cathay can only make it worse.

Useless website booking system Been trying to book a multi city flight fir weeks now and every time I get to the final stages of paying, I get the same error message. Wasted so much time changing the dates etc. Their website is absolute rubbish. Contacted customer services and they are as useless and incompetent. Will have to find their senior directors on LinkedIn and Facebook to escalate this now. EDIT - THIS HAS NOW BEEN RESOLVED BY ERICA AND FIONA WHO WERE AMAZING AND EXTREMELY HELPFUL.

First time flying with Cathay, would do it again We flew from Heathrow - Hong Kong (return) Both flights were on time. The staff were always friendly, polite & helpful. Amenities: A pillow, blanket & earphones were provided. Someone requested an eye-mask on the night flight out, and this was provided. Meals: we received 2 per flight. The meals were perfectly fine, it's economy after all! It was a nice touch to have metal cutlery. The drinks trolley came around a few times between meals, but perhaps could have come round with a few more snacks too. The flight attendants always responded promptly when we requested a few coffees / noodles between meals (as the return flight was around 14 hours). We were able to select special meals on the return flight for free too. Entertainment: pretty good & quite varied, though the UX/UI could be improved as navigation wasn't seamless Legroom / seat: I was pleasantly surprised with the amount of leg room & how comfortable the seat was. We waited until 48h before check in and selected our seats for free, thankfully able to sit together both times.

I've traveled my entire life to 40… I've traveled my entire life to 40 countries and had hundreds of flights, but my last flight on Cathay Pacific from Thailand to California through Hong Kong was the worst I've ever had. Understaffed, horrible food, requested a coffee and was told 4 times they'd bring it, and when it did arrive it was 1/4 full, in a tiny cup and cold. The flight attendants don't seem happy, bathrooms left filled with trash, and hours of no service. I'll never fly with them again. Of course, it could have just been a bad crew, but after reading the many recent 1 star reviews, I see my feelings are shared.