Cathay Pacific Airways

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1.60
Based on 20 Reviews

5

10.00%

4

0.00%

3

0.00%

2

20.00%

1

70.00%
About Cathay Pacific Airways

Find international and Asia pacific flights and tickets. Cathay Pacific Airways is a top rated airline that provides economy class, business class and first class flights to travel destinations around the world.

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Alex
GB

Do not use them for any bookings Do not use them for any bookings; they took my points and canceled my flight. Never refund points back. When I called them, they said we are investigating you, and your points will not be refunded. This is absurd. I worked four years to earn those points, and they are just rubbing you. Horrible company, please be aware they don't care about customers.

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Tina Brown
HK

The worst customer service The worst customer service. We have been trying for months now to transfer our BA points and never get the promised response only having to start the conversation from scratch again. The support is shockingly bad.

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Ian Farrar
HK

Pathetic Pathetic. Impossible to find someone to talk to and even if you do they don’t listen. The tier benefits of the past are gone and unused ‘mid tier benefits’ are worthless

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James
SA

They don’t follow their own policies on… They don’t follow their own policies on refunds.I cancelled a booking within hours but they didn’t refund the miles used - only the tax. Their policy says they offer a full refund for members when they cancel within 24 hours.

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justin778
GB

I have flown 3 times with Cathay… I have flown 3 times with Cathay Pacific & 2 of the 3 were delayed. You need to purchase seats at an extra cost to ensure you sit with your family. This is more frustrating than the delays. My most recent flight to Heathrow from Hong Kong my case was damaged also. Not my first choice for long haul airlines.

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