I have flew with them for the very… I have flew with them for the very first time, from HK to SYD. Excellent customer service. However, I have contacted them regarding an item left behind during my flight, I'm still waiting for them to get back to me. I don't think the item was taken by any other passengers.

First time flying with Cathay, would do it again We flew from Heathrow - Hong Kong (return) Both flights were on time. The staff were always friendly, polite & helpful. Amenities: A pillow, blanket & earphones were provided. Someone requested an eye-mask on the night flight out, and this was provided. Meals: we received 2 per flight. The meals were perfectly fine, it's economy after all! It was a nice touch to have metal cutlery. The drinks trolley came around a few times between meals, but perhaps could have come round with a few more snacks too. The flight attendants always responded promptly when we requested a few coffees / noodles between meals (as the return flight was around 14 hours). We were able to select special meals on the return flight for free too. Entertainment: pretty good & quite varied, though the UX/UI could be improved as navigation wasn't seamless Legroom / seat: I was pleasantly surprised with the amount of leg room & how comfortable the seat was. We waited until 48h before check in and selected our seats for free, thankfully able to sit together both times.

Awful entertainment system, poor food and service Well they got me there and back safely from Heathrow to Hong Kong. On the way, the food was awful, the entertainment screen didn't work properly and the hand set was missing. On the way back, the food was poor, the entertainment system was reset 4 times and still failed... And, I had paid for premium economy - what a mistake! One toilet on the other side of the plane, and you had to circle the plane to get to it

I travel a lot internationally and… I travel a lot internationally and mostly on Business or First Class. I chose Cathay Pacific the last 2 times from SFO to Hong Kong. The first time was half of the list below so I gave them a second chance. The second time it was worse than the first. 2 different planes mind you. I hope this helps the Airline to get things together as I have chosen a competitor and will be cancelling my Credit card as well. The good: They were on Time. The Bad: Poor Quality Service Staff barely attentive Dead Bugs Water Damage floors Damaged Infotainment Damaged Cabin Panels Damaged Remote/Duct Taped up. Business Class price with less than budget airlines quality & service.

I've traveled my entire life to 40… I've traveled my entire life to 40 countries and had hundreds of flights, but my last flight on Cathay Pacific from Thailand to California through Hong Kong was the worst I've ever had. Understaffed, horrible food, requested a coffee and was told 4 times they'd bring it, and when it did arrive it was 1/4 full, in a tiny cup and cold. The flight attendants don't seem happy, bathrooms left filled with trash, and hours of no service. I'll never fly with them again. Of course, it could have just been a bad crew, but after reading the many recent 1 star reviews, I see my feelings are shared.