I have flew with them for the very… I have flew with them for the very first time, from HK to SYD. Excellent customer service. However, I have contacted them regarding an item left behind during my flight, I'm still waiting for them to get back to me. I don't think the item was taken by any other passengers.

New Year Ruined by Flight Cancellation My missus and I were in Hongkong from 26 Dec 2023 to 31 Dec 2023. We flew with Cathay Pacific and . Our return pm flight was cancelled and rescheduled to 1 Jan 2024 7.50am. As it was over New Year, we had to fork out $400 to extend our stay for 1 more night. We were not happy with the Best Western hotel but as the online bookings were taken up hither and thither for the New Year festivities, we had to bite the bullet and decided to spend 1 more one night at same accommodation. We could not enjoy the New Year celebrations as the roads were closed until the morning of 1 Jan for the countdown and firework and we had to get up at 4am to take the first train to the airport. We lodged our complaint officially on 30 Dec 2023 and seek a reimbursement from Cathay Pacific for the hotel extension which was more than doubled the usual rate. The airline acknowledged receipt of the request but never came back with a reply. It has been 4.5months now.

First time flying with Cathay, would do it again We flew from Heathrow - Hong Kong (return) Both flights were on time. The staff were always friendly, polite & helpful. Amenities: A pillow, blanket & earphones were provided. Someone requested an eye-mask on the night flight out, and this was provided. Meals: we received 2 per flight. The meals were perfectly fine, it's economy after all! It was a nice touch to have metal cutlery. The drinks trolley came around a few times between meals, but perhaps could have come round with a few more snacks too. The flight attendants always responded promptly when we requested a few coffees / noodles between meals (as the return flight was around 14 hours). We were able to select special meals on the return flight for free too. Entertainment: pretty good & quite varied, though the UX/UI could be improved as navigation wasn't seamless Legroom / seat: I was pleasantly surprised with the amount of leg room & how comfortable the seat was. We waited until 48h before check in and selected our seats for free, thankfully able to sit together both times.

Do not use them for any bookings Do not use them for any bookings; they took my points and canceled my flight. Never refund points back. When I called them, they said we are investigating you, and your points will not be refunded. This is absurd. I worked four years to earn those points, and they are just rubbing you. Horrible company, please be aware they don't care about customers.

The worst customer service The worst customer service. We have been trying for months now to transfer our BA points and never get the promised response only having to start the conversation from scratch again. The support is shockingly bad.