Stick to flying! Love that CP wanted to run a competition for free flights, didn't like queuing for an hour to take my turn to then be faced with a broken process (my browser flicked between sign in and submission page, impossible to do anything). CP: perhaps good at being an airline, not good at running on-line competitions :) I'd message CP directly but there is no way I can see to do this... (Whatsapp robot only)

I have flew with them for the very… I have flew with them for the very first time, from HK to SYD. Excellent customer service. However, I have contacted them regarding an item left behind during my flight, I'm still waiting for them to get back to me. I don't think the item was taken by any other passengers.

Don’t bother First time booking with Cathay. Booked Via love holidays. So far all my flights have been changed. It went from a very reasonable 1 hr 45 layover to an 8 hour layover between the hours of 23:00 - 07:00. They didn’t provide any sort of accommodation, money back or even sympathy. They expected me to sleep on an airport floor overnight. Never have I had such a bad experience and I haven’t even left for my holiday yet

Scammer like online booking experience Scammer like online booking experience I've chose to book via cathay pacific instead of other good booking websites like booking.com and trip.com because it shows a message that if you login and make your booking then you are eligible for 24 hr free cancellation. However, it's NOT the case, you will have to be one of the passengers as it's checking the asia miles membership number that's attached to the passenger, and it's only stated in the T&C. I'm leaving review here for such bad experience, which you won't expect when you pay that amount. Don't trust what you see on their website, unless you want to read every detail.

Do not use them for any bookings Do not use them for any bookings; they took my points and canceled my flight. Never refund points back. When I called them, they said we are investigating you, and your points will not be refunded. This is absurd. I worked four years to earn those points, and they are just rubbing you. Horrible company, please be aware they don't care about customers.