The worst customer service The worst customer service. We have been trying for months now to transfer our BA points and never get the promised response only having to start the conversation from scratch again. The support is shockingly bad.

I've traveled my entire life to 40… I've traveled my entire life to 40 countries and had hundreds of flights, but my last flight on Cathay Pacific from Thailand to California through Hong Kong was the worst I've ever had. Understaffed, horrible food, requested a coffee and was told 4 times they'd bring it, and when it did arrive it was 1/4 full, in a tiny cup and cold. The flight attendants don't seem happy, bathrooms left filled with trash, and hours of no service. I'll never fly with them again. Of course, it could have just been a bad crew, but after reading the many recent 1 star reviews, I see my feelings are shared.

Useless website booking system Been trying to book a multi city flight fir weeks now and every time I get to the final stages of paying, I get the same error message. Wasted so much time changing the dates etc. Their website is absolute rubbish. Contacted customer services and they are as useless and incompetent. Will have to find their senior directors on LinkedIn and Facebook to escalate this now. EDIT - THIS HAS NOW BEEN RESOLVED BY ERICA AND FIONA WHO WERE AMAZING AND EXTREMELY HELPFUL.

I have flown 3 times with Cathay… I have flown 3 times with Cathay Pacific & 2 of the 3 were delayed. You need to purchase seats at an extra cost to ensure you sit with your family. This is more frustrating than the delays. My most recent flight to Heathrow from Hong Kong my case was damaged also. Not my first choice for long haul airlines.

Don’t bother First time booking with Cathay. Booked Via love holidays. So far all my flights have been changed. It went from a very reasonable 1 hr 45 layover to an 8 hour layover between the hours of 23:00 - 07:00. They didn’t provide any sort of accommodation, money back or even sympathy. They expected me to sleep on an airport floor overnight. Never have I had such a bad experience and I haven’t even left for my holiday yet