I have flew with them for the very… I have flew with them for the very first time, from HK to SYD. Excellent customer service. However, I have contacted them regarding an item left behind during my flight, I'm still waiting for them to get back to me. I don't think the item was taken by any other passengers.

Pathetic Pathetic. Impossible to find someone to talk to and even if you do they don’t listen. The tier benefits of the past are gone and unused ‘mid tier benefits’ are worthless

Scammer like online booking experience Scammer like online booking experience I've chose to book via cathay pacific instead of other good booking websites like booking.com and trip.com because it shows a message that if you login and make your booking then you are eligible for 24 hr free cancellation. However, it's NOT the case, you will have to be one of the passengers as it's checking the asia miles membership number that's attached to the passenger, and it's only stated in the T&C. I'm leaving review here for such bad experience, which you won't expect when you pay that amount. Don't trust what you see on their website, unless you want to read every detail.

Awful entertainment system, poor food and service Well they got me there and back safely from Heathrow to Hong Kong. On the way, the food was awful, the entertainment screen didn't work properly and the hand set was missing. On the way back, the food was poor, the entertainment system was reset 4 times and still failed... And, I had paid for premium economy - what a mistake! One toilet on the other side of the plane, and you had to circle the plane to get to it

Don’t bother First time booking with Cathay. Booked Via love holidays. So far all my flights have been changed. It went from a very reasonable 1 hr 45 layover to an 8 hour layover between the hours of 23:00 - 07:00. They didn’t provide any sort of accommodation, money back or even sympathy. They expected me to sleep on an airport floor overnight. Never have I had such a bad experience and I haven’t even left for my holiday yet