They lie about rewards schemes I booked and flew 3 times with this airline, and joined their rewards scheme. On 3 of the 4 pages of the booking process, they tell you the exact amount of rewards you will accrue. You pay the money, thinking you'll get a ticket for which those rewards will accrue. They then issue you a ticket for which no rewards accrue. They also actively pursue other false ways to prevent you claiming any rewards, for instance they claimed the name on one of my other tickets didn't match the name in my rewards membership, but it does. It seems harsh, but this company is just dishonest, you should avoid them. And, as per the other reviews, Cathay Pacific aircrew are disinterested at best.

I travel a lot internationally and… I travel a lot internationally and mostly on Business or First Class. I chose Cathay Pacific the last 2 times from SFO to Hong Kong. The first time was half of the list below so I gave them a second chance. The second time it was worse than the first. 2 different planes mind you. I hope this helps the Airline to get things together as I have chosen a competitor and will be cancelling my Credit card as well. The good: They were on Time. The Bad: Poor Quality Service Staff barely attentive Dead Bugs Water Damage floors Damaged Infotainment Damaged Cabin Panels Damaged Remote/Duct Taped up. Business Class price with less than budget airlines quality & service.

Awful entertainment system, poor food and service Well they got me there and back safely from Heathrow to Hong Kong. On the way, the food was awful, the entertainment screen didn't work properly and the hand set was missing. On the way back, the food was poor, the entertainment system was reset 4 times and still failed... And, I had paid for premium economy - what a mistake! One toilet on the other side of the plane, and you had to circle the plane to get to it

The worst customer service The worst customer service. We have been trying for months now to transfer our BA points and never get the promised response only having to start the conversation from scratch again. The support is shockingly bad.

Zero crisis management There are always occasions when things could go horribly wrong, but Cathay managed to worsen it further. 1. Delay for stupid reason - a series of own mismanagement 2. Delay overnight with no accomodation nor food 3. Call centre not offering solution but keep asking passenger to cancel check-in on their app - there is no such function on their own app and can't they handle their own app? 4. zero-staff with no crisis management over night - overwhelmed by hundred of angry passengers when counter re-open at 9am 5. non-existence of communication - multiple misinformation of flight time - almost 24hrs delay at the end 6. Not reponding for weeks in compensation claim - responded only after warning them of referring the claim to CAA 7. Had the guts requesting passenger to sign confidentiality undertaking for getting statutory compensation - again when CAA is mentioned such request was dropped unconditionally. Yes it is cheaper when most others are getting more expensive - but be prepared when you are stuck Cathay can only make it worse.