Trying to give this company cash for an… Trying to give this company cash for an upgrade is impossible. Have 9 seats booked for august 24 from London to Vietnam. We want to upgrade to premium economy or business class and have tried every way possible to do this without using the bidding function for the last leg of our journey. Have tried the whats app function that says to do it online, online says to call or message. Messaging takes forever and eventually they hang up. Finally got to speak to someone who quoted wrongly (£2100.10 for 9 passengers to upgrade to business class) clearly that was wrong which i had to call out, they checked and it was. They then didnt know how to check for upgrades as part of our flight is operated by hong king air, but ended up saying it wasnt possible but they themselves didnt know why and they couldnt get hold of a manager to help. So far wasted 7-8 hours of my time trying to sort this, would be cancelling if i wouldnt lose the money as im really not looking to the flight given the pre-experience so far.

Awful entertainment system, poor food and service Well they got me there and back safely from Heathrow to Hong Kong. On the way, the food was awful, the entertainment screen didn't work properly and the hand set was missing. On the way back, the food was poor, the entertainment system was reset 4 times and still failed... And, I had paid for premium economy - what a mistake! One toilet on the other side of the plane, and you had to circle the plane to get to it

I have flew with them for the very… I have flew with them for the very first time, from HK to SYD. Excellent customer service. However, I have contacted them regarding an item left behind during my flight, I'm still waiting for them to get back to me. I don't think the item was taken by any other passengers.

I have flown 3 times with Cathay… I have flown 3 times with Cathay Pacific & 2 of the 3 were delayed. You need to purchase seats at an extra cost to ensure you sit with your family. This is more frustrating than the delays. My most recent flight to Heathrow from Hong Kong my case was damaged also. Not my first choice for long haul airlines.

First time flying with Cathay, would do it again We flew from Heathrow - Hong Kong (return) Both flights were on time. The staff were always friendly, polite & helpful. Amenities: A pillow, blanket & earphones were provided. Someone requested an eye-mask on the night flight out, and this was provided. Meals: we received 2 per flight. The meals were perfectly fine, it's economy after all! It was a nice touch to have metal cutlery. The drinks trolley came around a few times between meals, but perhaps could have come round with a few more snacks too. The flight attendants always responded promptly when we requested a few coffees / noodles between meals (as the return flight was around 14 hours). We were able to select special meals on the return flight for free too. Entertainment: pretty good & quite varied, though the UX/UI could be improved as navigation wasn't seamless Legroom / seat: I was pleasantly surprised with the amount of leg room & how comfortable the seat was. We waited until 48h before check in and selected our seats for free, thankfully able to sit together both times.