Really rude staff at the check in… Really rude staff at the check in counter at Chennai India. The manager Suresh Babu specifically stated he does not care if I had medicines or food or water he needs to meet the weight for cabin baggage by a kg margin. He asked me to throw them or whatever it takes to show him the weight. I noticed that I was singled out and the others passengers did not weigh their back back + luggage. I am never flying Cathay again and will recommend my followers and friends to stay away from them.

New Year Ruined by Flight Cancellation My missus and I were in Hongkong from 26 Dec 2023 to 31 Dec 2023. We flew with Cathay Pacific and . Our return pm flight was cancelled and rescheduled to 1 Jan 2024 7.50am. As it was over New Year, we had to fork out $400 to extend our stay for 1 more night. We were not happy with the Best Western hotel but as the online bookings were taken up hither and thither for the New Year festivities, we had to bite the bullet and decided to spend 1 more one night at same accommodation. We could not enjoy the New Year celebrations as the roads were closed until the morning of 1 Jan for the countdown and firework and we had to get up at 4am to take the first train to the airport. We lodged our complaint officially on 30 Dec 2023 and seek a reimbursement from Cathay Pacific for the hotel extension which was more than doubled the usual rate. The airline acknowledged receipt of the request but never came back with a reply. It has been 4.5months now.

They don’t follow their own policies on… They don’t follow their own policies on refunds.I cancelled a booking within hours but they didn’t refund the miles used - only the tax. Their policy says they offer a full refund for members when they cancel within 24 hours.

Pathetic Pathetic. Impossible to find someone to talk to and even if you do they don’t listen. The tier benefits of the past are gone and unused ‘mid tier benefits’ are worthless

Scammer like online booking experience Scammer like online booking experience I've chose to book via cathay pacific instead of other good booking websites like booking.com and trip.com because it shows a message that if you login and make your booking then you are eligible for 24 hr free cancellation. However, it's NOT the case, you will have to be one of the passengers as it's checking the asia miles membership number that's attached to the passenger, and it's only stated in the T&C. I'm leaving review here for such bad experience, which you won't expect when you pay that amount. Don't trust what you see on their website, unless you want to read every detail.