Awful entertainment system, poor food and service Well they got me there and back safely from Heathrow to Hong Kong. On the way, the food was awful, the entertainment screen didn't work properly and the hand set was missing. On the way back, the food was poor, the entertainment system was reset 4 times and still failed... And, I had paid for premium economy - what a mistake! One toilet on the other side of the plane, and you had to circle the plane to get to it

Useless website booking system Been trying to book a multi city flight fir weeks now and every time I get to the final stages of paying, I get the same error message. Wasted so much time changing the dates etc. Their website is absolute rubbish. Contacted customer services and they are as useless and incompetent. Will have to find their senior directors on LinkedIn and Facebook to escalate this now. EDIT - THIS HAS NOW BEEN RESOLVED BY ERICA AND FIONA WHO WERE AMAZING AND EXTREMELY HELPFUL.

I travel a lot internationally and… I travel a lot internationally and mostly on Business or First Class. I chose Cathay Pacific the last 2 times from SFO to Hong Kong. The first time was half of the list below so I gave them a second chance. The second time it was worse than the first. 2 different planes mind you. I hope this helps the Airline to get things together as I have chosen a competitor and will be cancelling my Credit card as well. The good: They were on Time. The Bad: Poor Quality Service Staff barely attentive Dead Bugs Water Damage floors Damaged Infotainment Damaged Cabin Panels Damaged Remote/Duct Taped up. Business Class price with less than budget airlines quality & service.

Zero crisis management There are always occasions when things could go horribly wrong, but Cathay managed to worsen it further. 1. Delay for stupid reason - a series of own mismanagement 2. Delay overnight with no accomodation nor food 3. Call centre not offering solution but keep asking passenger to cancel check-in on their app - there is no such function on their own app and can't they handle their own app? 4. zero-staff with no crisis management over night - overwhelmed by hundred of angry passengers when counter re-open at 9am 5. non-existence of communication - multiple misinformation of flight time - almost 24hrs delay at the end 6. Not reponding for weeks in compensation claim - responded only after warning them of referring the claim to CAA 7. Had the guts requesting passenger to sign confidentiality undertaking for getting statutory compensation - again when CAA is mentioned such request was dropped unconditionally. Yes it is cheaper when most others are getting more expensive - but be prepared when you are stuck Cathay can only make it worse.

Scammer like online booking experience Scammer like online booking experience I've chose to book via cathay pacific instead of other good booking websites like booking.com and trip.com because it shows a message that if you login and make your booking then you are eligible for 24 hr free cancellation. However, it's NOT the case, you will have to be one of the passengers as it's checking the asia miles membership number that's attached to the passenger, and it's only stated in the T&C. I'm leaving review here for such bad experience, which you won't expect when you pay that amount. Don't trust what you see on their website, unless you want to read every detail.