poor communication and poor customer service. This travel agency customer service has been below satisfactory. I called to book a trip to Hawaii which they said there was availability and to expect a confirmation within 24 hours. I was also told not to book a flight until I receive confirmation, which was in order. However, I did not hear back until more than 48 hours later which by that point all flight prices had increased. I called their office four to six times to get updates as well as emailed the help line. The travel agent apologized repeatedly and seem to empathize with my situation; however, when I got a response it was not via phone it was via email simply stating that they could not accommodate me at the price which they had charged me and I would need to pay an additional $600+ in order to travel with the group. There was no offer on behalf of the company to compromise or to negotiate with me based off of the inconvenience and the cost of airline tickets which had increased while I was waiting over 24 hours beyond what they promised. the travel agent had memorized my phone number by the time I had called after the 48-hour mark and greeted me on the phone by first name. I have been trying to call and reach them since they sent me the email requesting an additional $640 and have yet to receive a call back. I have left two thorough voicemails requesting a call back, as well, with no response. I only think that it is fair and appropriate that when a company does not meet their end of the agreement that there needs to be some sort of compensation for willing customer. The extra cost is for me to have my own room and on the website that was advertised as a convenient options however it is not my fault that they overbooked the trip and I do not have the option to book with another person. There has been lack of transparency through this process. I did my part and paid the full price for the vacation upfront as requested. I highly do not recommend this organization for a travel agency. There clearly are issues with internal communication. Additionally there appears to be no intentions by the company to ensure that a customer is satisfied.

Great trips I've traveled with Best Sngle Travel numerous times. I've always felt safe and had a great time!

Europe was fantastic! What a great trip we had. It was well planned and we were able to visit many important historic sites. I liked that there was a good mix between walking and local sightseeing transportation. I really liked the other prople on the tour and I think we all enjoyed the free time we had to shop or go on our own to visit something we wanted to see. Also liked that some meals were included and that we had the option to choose our own restaurant a few times for dinner, liked the farewell dinner as a group. Made some great friends and I am sure we will all travel with you again in the future. I see some great trips coming up.

more than satisfied- excellent experiences i have been on multiple adventures with BST - great destinations and itineraries, very enjoyable fellow travelers

Amazing company to work with Amazing company to work with. Everyone is super friendly and goes out of their way for you. They have amazing deals and the best excursions. I would highly recommend using them for all your vacation needs.