I have travelled with them in the past… I have travelled with them in the past and it was great when arranged by the previous owner. Unfortunately, she passed away and the current owner has done a terrible job. A New Years eve celebration trip was not hosted at the advertised venue. Instead, a horrible place with no air conditioning in Africa! The actual New Years eve events were cancelled we were told when they were not. Just held at the advertised original facility. Bait and switch. Never again.

The Best Single Travel Experience The Best Single Travel experience has been one of the easiest and heart warming experiences, I have looking at over the years. The many photos and checking the prices, are easy. Love how with just a click I could go on the pre trusted journey to places, I want to go seeing that others have enjoyed the experience earlier the photos change as pages are update often giving a newness to the site.

Awful The woman who runs this company has no idea what she's doing. She assigned a young girl who had never traveled before to be the leader of our group. She's cursed in communication. She's said on the phone, I can't work on that now, I'm eating my Chinese food delivery. You want a professionally run trip? You want a bit of class and finesse? Stay clear of this company. It's the absolute bottom of the barrel. It is so funny that the owner of the company replied that my post is FAKE. No! It's not fake. It's a real post and it states the facts. Using a term like FAKE post tells you a lot about her. You don't like something, therefore it's FAKE! The shame is that a woman like the owner of this company can post trips, take other people's money and not have the faintest idea what she's doing! She can claim my post is not authentic if it suits her. But, believe me, it is extremely authentic. ______ Stating facts is a rant? Denial is the easy way out. Denial and capitalizing fake. Facts are facts, no matter how much one tries to deny it. You can edit your post to include more denials. But the facts remain as stated above.

Europe was fantastic! What a great trip we had. It was well planned and we were able to visit many important historic sites. I liked that there was a good mix between walking and local sightseeing transportation. I really liked the other prople on the tour and I think we all enjoyed the free time we had to shop or go on our own to visit something we wanted to see. Also liked that some meals were included and that we had the option to choose our own restaurant a few times for dinner, liked the farewell dinner as a group. Made some great friends and I am sure we will all travel with you again in the future. I see some great trips coming up.

poor communication and poor customer service. This travel agency customer service has been below satisfactory. I called to book a trip to Hawaii which they said there was availability and to expect a confirmation within 24 hours. I was also told not to book a flight until I receive confirmation, which was in order. However, I did not hear back until more than 48 hours later which by that point all flight prices had increased. I called their office four to six times to get updates as well as emailed the help line. The travel agent apologized repeatedly and seem to empathize with my situation; however, when I got a response it was not via phone it was via email simply stating that they could not accommodate me at the price which they had charged me and I would need to pay an additional $600+ in order to travel with the group. There was no offer on behalf of the company to compromise or to negotiate with me based off of the inconvenience and the cost of airline tickets which had increased while I was waiting over 24 hours beyond what they promised. the travel agent had memorized my phone number by the time I had called after the 48-hour mark and greeted me on the phone by first name. I have been trying to call and reach them since they sent me the email requesting an additional $640 and have yet to receive a call back. I have left two thorough voicemails requesting a call back, as well, with no response. I only think that it is fair and appropriate that when a company does not meet their end of the agreement that there needs to be some sort of compensation for willing customer. The extra cost is for me to have my own room and on the website that was advertised as a convenient options however it is not my fault that they overbooked the trip and I do not have the option to book with another person. There has been lack of transparency through this process. I did my part and paid the full price for the vacation upfront as requested. I highly do not recommend this organization for a travel agency. There clearly are issues with internal communication. Additionally there appears to be no intentions by the company to ensure that a customer is satisfied.