poor communication and poor customer service. This travel agency customer service has been below satisfactory. I called to book a trip to Hawaii which they said there was availability and to expect a confirmation within 24 hours. I was also told not to book a flight until I receive confirmation, which was in order. However, I did not hear back until more than 48 hours later which by that point all flight prices had increased. I called their office four to six times to get updates as well as emailed the help line. The travel agent apologized repeatedly and seem to empathize with my situation; however, when I got a response it was not via phone it was via email simply stating that they could not accommodate me at the price which they had charged me and I would need to pay an additional $600+ in order to travel with the group. There was no offer on behalf of the company to compromise or to negotiate with me based off of the inconvenience and the cost of airline tickets which had increased while I was waiting over 24 hours beyond what they promised. the travel agent had memorized my phone number by the time I had called after the 48-hour mark and greeted me on the phone by first name. I have been trying to call and reach them since they sent me the email requesting an additional $640 and have yet to receive a call back. I have left two thorough voicemails requesting a call back, as well, with no response. I only think that it is fair and appropriate that when a company does not meet their end of the agreement that there needs to be some sort of compensation for willing customer. The extra cost is for me to have my own room and on the website that was advertised as a convenient options however it is not my fault that they overbooked the trip and I do not have the option to book with another person. There has been lack of transparency through this process. I did my part and paid the full price for the vacation upfront as requested. I highly do not recommend this organization for a travel agency. There clearly are issues with internal communication. Additionally there appears to be no intentions by the company to ensure that a customer is satisfied.

Zero stars If I can give it zero stars, I would. This is WORST Single Travel. This is my second vacation and I've had problems with both trips. The only reason I am traveling on this second trip because I had already booked it (before I came home from taking the first trip) and I knew Nicole would not refund me. I am in agreement with so many of the customers who have written reviews. Nicole does not care about customers or their well being. She instead blames us and states that this is what we signed up for. I signed up for a vacation that included 4 star hotels that would be stress free. I did not sign up for hotels that don't have restaurants, room service, food that made us sick, broken AC, stale and stinky rooms, hotels that don't provide amenities (which true 4 star hotels would provide), hotels that are in a shady location, and hotels whose staff could less about resolving the issues professionally. Nicole does not respond in a timely manner and makes excuses for her actions. We sat in a hotel lobby for 4 hours so that the AC can be fixed. A decent business owner would show concern when they are told by their customers that all 3 got sick from the breakfast buffet at a "4-star hotel". This is the last time I will give my hard earned money to Nicole who doesn't care about providing good customer service. Vacations with this agency are full of problems especially during the trip when we should be relaxing and enjoying ourselves. I have never been treated so poorly by a travel agent and never had such experiences with any travel agency. Nicole needs to learn how to treat people with respect and understanding. Otherwise she needs to get out of this line of work. Pay attention to all these reviews and don't book with this agency. One more thing...if you for whatever reason decide to book through this agency make sure you are getting what you paid for. Based on the itinerary online on their website the cost of the trip includes 4 dinners and one lunch. I thought I was paying for 4 dinners and 1 lunch in the cost of the trip. Less than two weeks before the trip when she had my money she decided to change the itinerary so that the cost of the trip only includes 3 dinners instead of the 4 and one lunch. Nicole took my money for 4 dinners and 1 lunch but only gave me 3 dinners. This may not be a big deal but if an itinerary is changed to where you are not getting some of the things you already paid for you, you should be refunded. In my last trip the itinerary I paid for was changed 2 weeks before the trip where one of the major sightseeing places was removed. I was told that the online itinerary was incorrect because they had not updated it. How is that my fault?? The cost I paid included an excursion but I didn't get what I paid for because the excursion was removed. This is not ethical. Maybe that's why Nicole doesn't send the final itinerary until the last minute...so that she can make changes to the original itinerary, take things away that were paid for, hope that we don't notice it or it's too late to correct it. And let me add this…Lynn you were quick to respond to Lori’s review but Nicole was not responding to our request for hours. Doesn’t matter if you are closed on Labor Day. Any travel agency would have someone available at any time for issues such as these. Tour guides and managers don’t have the authority or capability to address all issues. It is the responsibility of the travel agent to make sure help is available from an agency agent in United States. After waiting for 4 hours to resolve hotel issue, do you really expect us to move to another hotel at 9 pm??? Also not you or Nicole have been in the hotels you put us in. You are merely going off websites for reviews. How about believing your guests who are actually there? Also SIMMs hotel did say they have room service on their website. I have the screenshot. Instead of accepting the wrongs you have done, both you and Nicole get defensive and blame guests. What a great way to do business. And maybe you have been in business for 15 years but that was when Sheryl ran it. Now that Nicole is running it I doubt it will last another 15 years unless Nicole learns how to be a better agent by being professional and changing her attitude and her approaches with clients.

European Highlights Cruise I just returned from a 10 day 9 port cruise offered through Best Single Travel. The trip/ports were wonderful and the people I met were great. The praise stops there. Three days prior to leaving the US, we received our final itinerary which was vague enough to allow for last minute changes. Most ports were unguided walking tours. Ultimately the promised private locally guided tours were primarily hop on/hop off busses, local or taxi transportation, and a lot of walking....including a few 30 minute walks to meet our local 2-3 hour walking tour guide. One guided tour was in fact a free chamber of commerce tour with 40 others from our ship. (The tour/guide was great, however we paid for private tours...where did that money go?). Myself and most of the others on this trip were actually traveling on credit from prior covid cancelations....it certainly felt like we got the cheap tours because the money was already spent....However, based on other reviews (on other sites), it seems that wasn't the case, but rather how this company operates. NCL is an awsome cruise line that caters to solo travelers....so next time, book solo and take part in the ships excursions!