Katherine
GBA wonderful trip to Croatia I knew nothing about this agency, but trusted them to arrange a trip for 22 family members to see where their great grandparents grew up in Croatia--(one near Split and one near Dubrovnik) The guide was excellent and all of the local guides also. I arranged for added days in Italy for some of the family, and they were very pleased with all of the accommodations and guides. Some of us went on to Prague and Berlin and everything went as planned. It so happens that I was just copying my photo album of the 2010 trip for a niece this week, so the trip is fresh in my mind. (I could not get the right photo posted.)
ROBERTA
GBThe staff were very eager to help us… The staff were very eager to help us book a cruise - however we were interested in other excursions that might be available for our family while we were staying at a villa in Istria. Two separate agents assured us they could help with this and would get back to us - neither of them every did.
CATHERINE
GBExcellent customer service Excellent customer service, Maya was great!!!!! I planed on coming in a day before the tour began and Maya booked the hotel room for me.
John
GBWe took a group of 10 to Croatia last … We took a group of 10 to Croatia last September. It truly was a trip of a lifetime. The small ship and crew where great! So much to see and yet very relaxing. and the food in Croatia was fantastic. I can go on and on, but instead GO NOW. Thank You Jauntee for making it so easy, Regards, John
Consumer
GBBE AWARE BE AWARE, Jauntee’s company policy is to retain 100% of the money paid to them by a client (traveler) for the purpose of booking a tour with a travel provider, if the client cancels the trip even though the money paid to Jauntee by the client was never sent by Jauntee to the travel provider (cruise/tour line operator). I my case, they are refusing to return $5,405.00 which I paid to them for the purpose to booking a Croatia Small Ship Cruise. After 2 cancellations by cruise operators because of Covid, my fiancée and I choose a Croatia Small Ship Cruise suggested by Jauntee and operated by Katarina Line. A month prior to our scheduled departure on 9/14/2022, my fiancée had surgery and she was found to have ovarian cancer, stage 3. I cancelled our trip. Even though Jauntee had not sent any of my money to Katarina Line to pay for our trip, they (Jauntee) would not refund my money. Jauntee’s refusal to return my $5,405.00 is not consistent with travel industry policies and is clearly immoral.