THREE MONTHS for reimbursement It took THREE MONTHS for: Ovago Booking I.D. : O51B345 They contradicted themselves in time and dates. OVAGO is under the umbrella of GTT. From March 13th, 2020; when Elvis Arron wrote that he got full reimbursement from the Airline; to the list of agents mentioned underneath they all promised different times for resolution. They didn't recredited the card instead end up with a check from GTT U.S.A. Gateway Travel. 600 Data Dr., Suite 101, Plano, TX 75075. Dated 6-09-20 and mailed on June 10th, 2020. LOCAL mail To: notificationsjivo-mail.com; Elvis Arron; Kassandra D. ; Dorian A ; exchange ovago.com ; Janice M. ; dora.govago.com ; Marcus E. Sent: Friday, June 12, 2020, 08:55:53 PM CDT Today is Friday June 12, 2020, as of now we have not received any form of payment; not even the promised check. On March 13, 2020 Elvis Arron admitted he got full reimbursement from the airline and requested credit card information ( last four digits, expiration date ). Ever since he began to ignore phone calls and emails; it was then that I wrote my first report on Trustpilot. Next day he responded with an apologetic message that our reimbursement had been processed two days ago and asking to remove the posting. The word check was used as a form of reimbursement. Why do you send a check when is easier to recredit. Personal tantrum ?. By then over a month went by. In the meantime; we got in contact with several agents; reason why your are copied in this message; without any resolution ( because Elvis Arron was the agent single out as the one in charge? ). So all this time is a personal retaliation for the derogatory comments as a result of his unprofessionalism. This message will be copied and paste in Trustpilot, GTT, B.B.B. Trip advisor, Reddit, etc. You think going back to normal business will be smooth? Three months in this horrible ordeal? THREE MONTHS! Your reputation is going down the drain Lothar and Giuliana On Saturday, May 23, 2020, 09:28:23 PM CDT, Pink, ovago.com notifications jivo-mail.com wrote: Hope you receive your money as soon as possible. We wish for your healthy and safe well being! Pink Sina, Customer Care Specialist Dear Lothar Pohl, Thank you for choosing our company to meet your travel needs! This is to inform you that we have posted your check on 19th of May, 2020 and you should receive it within 14-21 days however due to COVID - 2019 it may take a few days more than usual. Until then stay healthy and stay safe! Pink Sina, Customer Care Specialist Chat history from website ovago.com on May 22, 2020 22:02 Pink, customer care specialist: Hello! How may I help you? Lothar Pohl 6 reviews 1 star: Bad 3 minutes ago Elvis Arron on O51B345 is withholding our money Comment posted on Trip Advisor 394. Re: Is Ovago.com safe? Trip Advisor May 22, 2020, 2:30 PM Save Very sad that we use their services to purchase two tickets to Italy in March. Due to the Pandemia and the country lockdown; we had to cancel our trip. We purchased the tickets on November 28th, 2019. Trips were cancelled, and airlines were reimbursing full fare with the exception if you bought it thru and travel agency. Ovago's representative (Elvis Arron) has been deliberately withholding reimbursement even after stating that Ovago got the reimbursement from the airline. As of today: 5-22-2020 we haven't receive any payment. Furthermore, Elvis Arron said that he was going to send a check. So from using a credit card for purchase instead of recrediting, now they are saying: check. Nobody responds to our claim because we've been blocked. Booking ID: O51B345 . 10:09 Pink, customer care specialist: Dear Lothar Pohl, Thank you for choosing our company to meet your travel needs! This is to inform you that we have posted your check on 19th of May, 2020 and you should receive it within 14-21 days however due to COVID - 2019 it may take a few days more than usual. Until then stay healthy and stay safe! JivoChat – The Business Messenger

Terrible Place The only reason there is one star is because I couldn't write a review unless I rated this Terrible company. The rudeness of the people I have ever dealt with!!!! Trying to get my money back from a ticket I purchased and they have no record of it. I was on the phone for two and a half days and still nothing. I would NEVER recommend this place to anyone !!! I have contacted the BBB and the Attorney General Office. Hopefully they will take care of my problem and This Horrible Company !!!

I have been trying to speak with an… I have been trying to speak with an agent for 18 days to change my flight, The average time I wait is over 2hours then I hang up frustrated, this is bad business! I am trying to change 4 flights and I have emailed, called and tomorrow driving 2 hours to go to there office in San Jose to get this done! Customer Service is horrible! Book with anyone else! San Jose office closed due to covid! Tomorrow going to SFO and trying in person to change my flights! Do not use Iberia airlines! No communication at all! Booked they Cheap tickets with buys them from GTT

As a sub-agent I've been dealing… As a sub-agent I've been dealing business with GTT San Diego for 16 years.All staff are very helpful and knowledgeable and with 24 hours round the clock is so awesome! Fares offered are very competitive. GTT Global is vey helpful in finding the best fares we can offer. Its highly recommended.

Excellent Wholesale with Amazing Auto Ticketing System As a travel agency that's been working with GTT for over 16 years. GTT Global Team is by far one of the most efficient and helpful group in this industry. Continuously updating us on the most recent news and promotions. As well as, always willing to help out when we need. For example, if we have concerns on the terms and/or conditions, while our designated agent is not able to respond another team member is always available and willing to help. My favorite part of this new system is the auto ticketing, which is available during after hours. This new system makes our work much easier and more convenient with its 24/7 access. Absolutely love using it!!!