10 days still no Kenya e visa Anisa Abdilahi I applied for Kenya e visa 10 days ago and I’m still waiting for it to be issued. My honeymoon is at risk of being cancelled. Nobody answers customer care line, nobody replies to emails, shocking service

The visa we'd completed here said not completed at all! We deliberately arranged our visas in advance, specifically for myself, as my new wife's couldn't be done till after our wedding day, 16th July. We reached Kenya after a long day's travelling, only to find there was no record of mine, although I'd already paid for it- really not impressed. I expect a full refund of the money paid.

This should be easy....BUT I have been unable to do what should be a simple process. I've created an account and then it doesn't exist. It took me 3 days to create an account because they would send the OTP 11 hours after I asked and then the screen was timed out. Ugh!!! I finally got up to uploading a picture and accidentally x'd out and poof all is fine and I must create an account again. So frustrating.

Incompetence No customer service for visas nobody at the embassy answers the phone !!!! ! My mother lost her holiday ticket due to Kenyan embassy incompetence ! They changes the visa rules and no customer service for the elderly that don’t have computer skills . Go on holiday some other place !

We did not need to buy this service The service took 3 days regardless of how much I paid for 1-day turnaround. As it turns out Kenya has on-site visas for less than $60 US. The international agent laughed at me for buying these visas. The information was listed in his computer, so the application was complete; but I did not know it was complete until I was at the border.