We did not need to buy this service The service took 3 days regardless of how much I paid for 1-day turnaround. As it turns out Kenya has on-site visas for less than $60 US. The international agent laughed at me for buying these visas. The information was listed in his computer, so the application was complete; but I did not know it was complete until I was at the border.

Incompetence No customer service for visas nobody at the embassy answers the phone !!!! ! My mother lost her holiday ticket due to Kenyan embassy incompetence ! They changes the visa rules and no customer service for the elderly that don’t have computer skills . Go on holiday some other place !

Kenya eEvisa: From 3rd world to 4th world No confirmation mails of received application. 5 days later still not debited my account, don’t know if payment even went actually through. Can’t contact anyone to find out. Ridiculous questions (eg, Parents names and status) yep…Dad, dead. Well that was a help! You are the Fawlty Towers of immigration departments. In comparison: New Zealand- done in 48 hours.

10 days still no Kenya e visa Anisa Abdilahi I applied for Kenya e visa 10 days ago and I’m still waiting for it to be issued. My honeymoon is at risk of being cancelled. Nobody answers customer care line, nobody replies to emails, shocking service

POOR SERVICES AND NO XUSTOMER CARE I am frustrated with this system, I applied a month ago and I was asked to pay 11$ to verify the documents submitted, before paying the actual visa fee but since then nothing seems to move and nobody picks up when I call, the numbers on the webpage are all fake. VERY FRUSTRATING AND TIME WASTING