This should be easy....BUT I have been unable to do what should be a simple process. I've created an account and then it doesn't exist. It took me 3 days to create an account because they would send the OTP 11 hours after I asked and then the screen was timed out. Ugh!!! I finally got up to uploading a picture and accidentally x'd out and poof all is fine and I must create an account again. So frustrating.

Very happy After reading the reviews, I had little hope in the system but my experience was not too bad. The actual process of applying for the visa is quite difficult. It took me ages to try and get the pictures I needed to send small enough for the system to accept it and the whole process of applying took about an hour. However, I sent it in the afternoon and was approved the next morning. I was due to fly the next day so perhaps that was the reason they approved it so quickly.

Total bust 3 years in a row Total bust 3 years in a row. As of 1/1/2021, there isn't even a choice - you must have an eVisa prior to boarding. The 10 page application ranges from absurd to torturous. Be prepared to provide continent, country, and full 'land address' as separate fields, names of your spouse's parents, even if deceased, etc. On one page you state that you are staying with friends and relatives and provide their address, only to be required to attach hotel booking proof on the next. Attachments must be .jpg under 250kB in size so they need to be scaled, and be prepared that .PDFs of flight itineraries will have to be turned into .jpgs, no easy feat unless you have Acrobat loaded. The grand finally is the payment process that usually hangs up because of security concerns by my CC or payment receipt issues on the Kenyan side once security hurdles are overcome. The cherry on top of this layercake is that the eVisa may not be generated on time or at all. Two times out of 3 had to go through this mess again upon landing at Jomo Kenyatta after a gruelling flight. They really must not want me in their country. Others in the passport control line mirrored my sentiments, so at least I know my experience isn't isolated.

Absolutely ridiculous This is the worst service I've ever dealt with! Taken me days to do this with stupid pjeg format! I wanted to go visit family and have a holiday ! I will not be going! Kenya you are going to lose tourism though this ridiculous system!! No one at the embassy to help and no one to speak to over the phone as they don't answer! Lost over 2000 in tickets and ruined my Christmas holiday! Horrendous!!!

Worst visa application website ever Worst visa application website ever. Constantly errors out and loses connection. After numerous attempts to apply we finally got an approval for our evisa but the actual evisa PDF was missing. It has been a nightmare using this website. Just go back to issuing visas at the airport.