Incompetence No customer service for visas nobody at the embassy answers the phone !!!! ! My mother lost her holiday ticket due to Kenyan embassy incompetence ! They changes the visa rules and no customer service for the elderly that don’t have computer skills . Go on holiday some other place !

POOR SERVICES AND NO XUSTOMER CARE I am frustrated with this system, I applied a month ago and I was asked to pay 11$ to verify the documents submitted, before paying the actual visa fee but since then nothing seems to move and nobody picks up when I call, the numbers on the webpage are all fake. VERY FRUSTRATING AND TIME WASTING

System looks simple, but does not work System looks simple, but you get stuck on the selfie section: I got a selfie, select the photo to use, but the system does not allow you to move beyond that. The 'take a selfie' trigger keeps showing up as an error.

Catastrophic - not to be trusted Catastrophic. So far it looks like a scam as I was sent the previous visa I applied for in October instead of the actual one I paid for this current trip. Ok should not have trusted and re-read carefully the attached document instead of trusting blindly. As bad as can be. I arrived without a visa, had to re-apply, wasted time and money upon arrival on Wednesday. Sent a complaint mail earlier today and awaiting feedback.

10 days still no Kenya e visa Anisa Abdilahi I applied for Kenya e visa 10 days ago and I’m still waiting for it to be issued. My honeymoon is at risk of being cancelled. Nobody answers customer care line, nobody replies to emails, shocking service