KHC don't answer phone calls, emails and letters. My experience is long. I will include a link to my bad experience below. Please see my complaint on Youtube at Qande Channel. The title is "Lost in Communication: Our frustration with the Kenya High Commission London" .

Incompetence No customer service for visas nobody at the embassy answers the phone !!!! ! My mother lost her holiday ticket due to Kenyan embassy incompetence ! They changes the visa rules and no customer service for the elderly that don’t have computer skills . Go on holiday some other place !

Worst visa application website ever Worst visa application website ever. Constantly errors out and loses connection. After numerous attempts to apply we finally got an approval for our evisa but the actual evisa PDF was missing. It has been a nightmare using this website. Just go back to issuing visas at the airport.

I’ve had similar issues to others as… I’ve had similar issues to others as stated below. I’ve had my visa approved but not included on the confirmation email. My partner keeps getting blocked. The website keeps crashing. No answer to emails , messages or phone calls . What are we supposed to do now. Can someone from Evisa. Kenya get in touch please? In contrast the Tanzanian process was easy and efficient.

dont waste you time with the evisa tried visiting the country, and find out I needed a visa, I tried going through process and find it obnoxious at best, the amount of unnecessary information request is laughable. I will never step foot on this country while the requirement for entering stay as they are.