Avoid this worthless site at all costs Avoid this worthless site at all costs! After submitting pages and pages of information (all in JPEG format which is bizarre) I was charged $11 prior to processing my application. The charge was immediately collected, but that's the only thing that happens fast. It has been over 2 months since I applied and still no response. I've emailed them multiple times but no reply. All phone numbers are inactive and fraudulent. Go through a trusted visa processing center. Kenya should be embarrassed with this "service" which is non-existent.

I’ve had similar issues to others as… I’ve had similar issues to others as stated below. I’ve had my visa approved but not included on the confirmation email. My partner keeps getting blocked. The website keeps crashing. No answer to emails , messages or phone calls . What are we supposed to do now. Can someone from Evisa. Kenya get in touch please? In contrast the Tanzanian process was easy and efficient.

Incompetence No customer service for visas nobody at the embassy answers the phone !!!! ! My mother lost her holiday ticket due to Kenyan embassy incompetence ! They changes the visa rules and no customer service for the elderly that don’t have computer skills . Go on holiday some other place !

Referred visa Am a Somali citizen who lives in UK .I applied for a Evisa online paid the 10 fees since it’s a referred visa.I called to ask for update since it’s 3 weeks past and referred visa take 14 days to be approved or rejected.they told me to apply for another one and am wondering why should I pay for a second fee and my time is wasted.they never reply to emails.

Total bust 3 years in a row Total bust 3 years in a row. As of 1/1/2021, there isn't even a choice - you must have an eVisa prior to boarding. The 10 page application ranges from absurd to torturous. Be prepared to provide continent, country, and full 'land address' as separate fields, names of your spouse's parents, even if deceased, etc. On one page you state that you are staying with friends and relatives and provide their address, only to be required to attach hotel booking proof on the next. Attachments must be .jpg under 250kB in size so they need to be scaled, and be prepared that .PDFs of flight itineraries will have to be turned into .jpgs, no easy feat unless you have Acrobat loaded. The grand finally is the payment process that usually hangs up because of security concerns by my CC or payment receipt issues on the Kenyan side once security hurdles are overcome. The cherry on top of this layercake is that the eVisa may not be generated on time or at all. Two times out of 3 had to go through this mess again upon landing at Jomo Kenyatta after a gruelling flight. They really must not want me in their country. Others in the passport control line mirrored my sentiments, so at least I know my experience isn't isolated.