The concept is great, BUT The concept is great, a bus that stops at every important display in DC. Unfortunately, a company that is thrilled to collect your money, but not willing to put any of it back into maintenance. The first bus had no AC working and the air suspension system was gone. So the chassis was setting on the frame and rode like a buck board. The driver had no idea what an air suspension was, so probably never reported it. So, the next bus we got on had no room up top and the AC was not working downstairs, so it was an oven (in May no less, wait until J J & A). Out of six deferent busses we got on, only one had the AC working. The old relicts they called busses were well past their time. Except for one, the drivers were rude and offensive.

Terrible service Terrible service, avoid Big Bus Tours Washington. Several buses never turned up after waiting hours at stops in freezing cold conditions. Calling the company only resulted in recorded messages and we never received a call back. There was no update or reason why the buses went missing and no apology. This company only wants your money and is very light on in providing an adequate service. You are better off using ride share services. This is not the only bad review, there is a clear pattern of complaints yet this organisation pays no attention to them. Avoid.

....the 'Big Bus' tour in Washington is TERRIBLE ....the 'Big Bus' tour in Washington, DC. Nothing they say is like it is. They say they have signs all over the place for pick up points. Never saw a sign when we were there. We were let off at the Vietnam Memorial (a designated stopping point) . When we went to board the bus again, the driver just pointed to the next stop and went on. We had to walk 1/2 mile to the next bus stop (marked for the Metro, no sign for Big Bus). They say the buses run 15-20 minutes apart. We waited over 45 minutes for a bus. When it stopped, the driver said he was due to be off and acted like he was doing a favor picking us up. We got two rides out of them. One from Arlington to the Vietnam memorial and from the WWII memorial to the drop off where we could walk to L'Enfant plaza to catch the Metro back to our hotel. We spent most of our time chasing buses on foot, as if we hadn't walked enough already. I rate Big Bus in Washington DC, NO stars and consider it to be a rip off by paying good money for very little promised service.

Bug Buses Bug Buses, DC were so hot and not air conditioned. Sigh. Cassie was a great tour guide. She brought enthusiasm plus interesting history, museum tips and fascinating DC antidotes. Loved her...she was about the only nice component to this experience. She deserves an A+ and all the praise.

Terrible...Never Again!!!! Terrible.... we vacationed in Boston first. Used Old Town Trolley Tours.... "the best" Finished up in DC with Big Bus Tours. Horrible experience. My motherinlaw who is 77 was walking up to the top deck. Driver closes door, I asked her to wait before leaving so my mother in law wouldn't fall, she said " She would do the driving" very rude. There was no narrator most of the time.... lower part of the bus was hot.. very hot.. Terrible experience... Will not use again anywhere. Definitely going back to Old Town Trolley Tours. Sorry Big Bus but your service sucks.