Worst customer service I bought two 48 hour deluxe tours directly from their web site. But when our trip got postponed beyond the 6 month valid period they blew me off. No extension, no refund. Instead they said I bought the tickets through a third party and refused any further correspondence. I am going to eat the loss, but be very careful dealing with these people, especially with Jasmine Townsend.

Way too expensive and not very informative It was way too expensive and very difficult to follow what was explained by the recorded guide. The landmarks were not pointed well enough, and what was explained was quite dull and superficial. On top of that, the headphones didn’t work on half of the seats at the top floor of the bus.

Do not waste your money Do not waste your money. Tour bus stopped at Lincoln memorial for 15 minutes and that’s it!!! We drove by Martin Luther King memorial and Black Lives Matter plaza and the audio recording never mentioned anything about them. We sat on the top and was continuously ducking to avoid being hit by tree limbs. Save your money or we e DC another way!!!

Terrible service Terrible service, avoid Big Bus Tours Washington. Several buses never turned up after waiting hours at stops in freezing cold conditions. Calling the company only resulted in recorded messages and we never received a call back. There was no update or reason why the buses went missing and no apology. This company only wants your money and is very light on in providing an adequate service. You are better off using ride share services. This is not the only bad review, there is a clear pattern of complaints yet this organisation pays no attention to them. Avoid.

Bug Buses Bug Buses, DC were so hot and not air conditioned. Sigh. Cassie was a great tour guide. She brought enthusiasm plus interesting history, museum tips and fascinating DC antidotes. Loved her...she was about the only nice component to this experience. She deserves an A+ and all the praise.