Big Bus Tours Washington DC

Washington DC, United States
image
1.10
Based on 20 Reviews

5

0.00%

4

0.00%

3

0.00%

2

10.00%

1

90.00%
About Big Bus Tours Washington DC

Big Bus Washington DC is proud to be an authorized concessioner of the National Park Service and the National Mall & Memorial Parks, providing the official tour of the National Mall. Our tours are carefully designed to offer you the best sightseeing experience showing you the monument and memorials that are most meaningful to you.

Tags
Contact Info

You need to Login first to submit your review.

image
Peter Norlov
DK

Way too expensive and not very informative It was way too expensive and very difficult to follow what was explained by the recorded guide. The landmarks were not pointed well enough, and what was explained was quite dull and superficial. On top of that, the headphones didn’t work on half of the seats at the top floor of the bus.

image
Angry mother
GB

Worst tour ever!!!!!!!!!! Staff did not open the ticket location for hours after it was scheduled to open. No one told us where the headphones were on the bus so there was no "tour". 30 degrees outside and all the windows were open. Used 45 minutes of our 2 day tickets. Could not locate a phone number to call customer service. I emailed and shockingly got no response. Totally unacceptable experience!!!!

image
Max Hammond
GB

The concept is great, BUT The concept is great, a bus that stops at every important display in DC. Unfortunately, a company that is thrilled to collect your money, but not willing to put any of it back into maintenance. The first bus had no AC working and the air suspension system was gone. So the chassis was setting on the frame and rode like a buck board. The driver had no idea what an air suspension was, so probably never reported it. So, the next bus we got on had no room up top and the AC was not working downstairs, so it was an oven (in May no less, wait until J J & A). Out of six deferent busses we got on, only one had the AC working. The old relicts they called busses were well past their time. Except for one, the drivers were rude and offensive.

image
Robert Leach
GB

Worst customer service I bought two 48 hour deluxe tours directly from their web site. But when our trip got postponed beyond the 6 month valid period they blew me off. No extension, no refund. Instead they said I bought the tickets through a third party and refused any further correspondence. I am going to eat the loss, but be very careful dealing with these people, especially with Jasmine Townsend.

image
Erin Lynn
GB

Rude Staff, Canceled Night Tour, Zero Stars The a/c was out on the day trip, the gps was not working for select buses and they did not run on schedule, and the staff was ridiculously rude. The female attendant for the night trip decided to cancel the trip for a line full of remaining paid passenger with two empty buses remaining because she unilaterally determined she didn’t want to send a bus 2/3rds full. The staff were rude and confrontational. The phone line doesn’t even go anywhere, it is a conference line. Don’t waste your time, money, and energy on a company this poor - Please go to Old Town Trolley.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow