Purchased a 2 day pass Purchased a 2 day pass. Observed the following: very old and ill repaired buses, such as leaking windows, mostly nonoperational headphone plug-in(s), dirty cracked seats and stained ceilings below, just to name a few. Also, noted an outdated U.S. history recording. Worse value for the price. Very disappointed!

Terrible service Terrible service, avoid Big Bus Tours Washington. Several buses never turned up after waiting hours at stops in freezing cold conditions. Calling the company only resulted in recorded messages and we never received a call back. There was no update or reason why the buses went missing and no apology. This company only wants your money and is very light on in providing an adequate service. You are better off using ride share services. This is not the only bad review, there is a clear pattern of complaints yet this organisation pays no attention to them. Avoid.

Don’t waste your money on this trip Don’t waste your money on this trip. Use Old Town Trolley instead. For starters, we encountered the very rude and arrogant Ashley Pitt at Union Station. She refused to answer any of our questions - and it appeared to be because of our race. As for the advertised “lively” narration, there was none. Apparently, the narrator was absent for the day....so we did our own. The day was hot and there was no AC on the buses. Most patrons hopped off instead of on. Our first stop was Arlington; however, we were never told about the additional tour fee there. We reported this experience to our hotel and they said that they would contact Big Bus and not recommend the tour to any more guests until the service is improved. We also reported a scathing review on Trip Advisors as a warning to others!

Bug Buses Bug Buses, DC were so hot and not air conditioned. Sigh. Cassie was a great tour guide. She brought enthusiasm plus interesting history, museum tips and fascinating DC antidotes. Loved her...she was about the only nice component to this experience. She deserves an A+ and all the praise.

Worst customer service I bought two 48 hour deluxe tours directly from their web site. But when our trip got postponed beyond the 6 month valid period they blew me off. No extension, no refund. Instead they said I bought the tickets through a third party and refused any further correspondence. I am going to eat the loss, but be very careful dealing with these people, especially with Jasmine Townsend.