Bug Buses Bug Buses, DC were so hot and not air conditioned. Sigh. Cassie was a great tour guide. She brought enthusiasm plus interesting history, museum tips and fascinating DC antidotes. Loved her...she was about the only nice component to this experience. She deserves an A+ and all the praise.

Substandard, deceptive On Tuesday we took the bus tour starting at L’Enfante. Your person selling tickets assured me after I asked, that I would get the same price as online. When my credit card was processed there was a significant increase in price. When I questioned this she told me to hurry and get on the bus. She lied to me about the difference in price. Also on board there was no sign warning about the tree branches. I did hear the warning on the recording after I was hit in the face by branches. Additionally there were no seat belts on top causing my wife to hold onto our granddaughter. We have taken many big bus tours and this is my first negative experience

Don’t waste your money on this trip Don’t waste your money on this trip. Use Old Town Trolley instead. For starters, we encountered the very rude and arrogant Ashley Pitt at Union Station. She refused to answer any of our questions - and it appeared to be because of our race. As for the advertised “lively” narration, there was none. Apparently, the narrator was absent for the day....so we did our own. The day was hot and there was no AC on the buses. Most patrons hopped off instead of on. Our first stop was Arlington; however, we were never told about the additional tour fee there. We reported this experience to our hotel and they said that they would contact Big Bus and not recommend the tour to any more guests until the service is improved. We also reported a scathing review on Trip Advisors as a warning to others!

Terrible...Never Again!!!! Terrible.... we vacationed in Boston first. Used Old Town Trolley Tours.... "the best" Finished up in DC with Big Bus Tours. Horrible experience. My motherinlaw who is 77 was walking up to the top deck. Driver closes door, I asked her to wait before leaving so my mother in law wouldn't fall, she said " She would do the driving" very rude. There was no narrator most of the time.... lower part of the bus was hot.. very hot.. Terrible experience... Will not use again anywhere. Definitely going back to Old Town Trolley Tours. Sorry Big Bus but your service sucks.

Purchased a 2 day pass Purchased a 2 day pass. Observed the following: very old and ill repaired buses, such as leaking windows, mostly nonoperational headphone plug-in(s), dirty cracked seats and stained ceilings below, just to name a few. Also, noted an outdated U.S. history recording. Worse value for the price. Very disappointed!