Handicap unfriendly, unresponsive Would not allow collapsible (size of stroller) small wheeled seated walker on bus. Waited another half hour for promised alternate transportation only to be refused access again. Told to wait another half hour!! My wife, I, and my grandson wasted the day (our cost $1000/day for hotel, air, & food + $148 tickets) waiting for bus. Ended up hiring cab to get back to hotel. Tried to call seven times over 2 days with no live response. Emailed customer service no response. Very frustrating

The concept is great, BUT The concept is great, a bus that stops at every important display in DC. Unfortunately, a company that is thrilled to collect your money, but not willing to put any of it back into maintenance. The first bus had no AC working and the air suspension system was gone. So the chassis was setting on the frame and rode like a buck board. The driver had no idea what an air suspension was, so probably never reported it. So, the next bus we got on had no room up top and the AC was not working downstairs, so it was an oven (in May no less, wait until J J & A). Out of six deferent busses we got on, only one had the AC working. The old relicts they called busses were well past their time. Except for one, the drivers were rude and offensive.

Worst tour ever!!!!!!!!!! Staff did not open the ticket location for hours after it was scheduled to open. No one told us where the headphones were on the bus so there was no "tour". 30 degrees outside and all the windows were open. Used 45 minutes of our 2 day tickets. Could not locate a phone number to call customer service. I emailed and shockingly got no response. Totally unacceptable experience!!!!

....the 'Big Bus' tour in Washington is TERRIBLE ....the 'Big Bus' tour in Washington, DC. Nothing they say is like it is. They say they have signs all over the place for pick up points. Never saw a sign when we were there. We were let off at the Vietnam Memorial (a designated stopping point) . When we went to board the bus again, the driver just pointed to the next stop and went on. We had to walk 1/2 mile to the next bus stop (marked for the Metro, no sign for Big Bus). They say the buses run 15-20 minutes apart. We waited over 45 minutes for a bus. When it stopped, the driver said he was due to be off and acted like he was doing a favor picking us up. We got two rides out of them. One from Arlington to the Vietnam memorial and from the WWII memorial to the drop off where we could walk to L'Enfant plaza to catch the Metro back to our hotel. We spent most of our time chasing buses on foot, as if we hadn't walked enough already. I rate Big Bus in Washington DC, NO stars and consider it to be a rip off by paying good money for very little promised service.

Worst customer service I bought two 48 hour deluxe tours directly from their web site. But when our trip got postponed beyond the 6 month valid period they blew me off. No extension, no refund. Instead they said I bought the tickets through a third party and refused any further correspondence. I am going to eat the loss, but be very careful dealing with these people, especially with Jasmine Townsend.