Do not waste your money Do not waste your money. Tour bus stopped at Lincoln memorial for 15 minutes and that’s it!!! We drove by Martin Luther King memorial and Black Lives Matter plaza and the audio recording never mentioned anything about them. We sat on the top and was continuously ducking to avoid being hit by tree limbs. Save your money or we e DC another way!!!

....the 'Big Bus' tour in Washington is TERRIBLE ....the 'Big Bus' tour in Washington, DC. Nothing they say is like it is. They say they have signs all over the place for pick up points. Never saw a sign when we were there. We were let off at the Vietnam Memorial (a designated stopping point) . When we went to board the bus again, the driver just pointed to the next stop and went on. We had to walk 1/2 mile to the next bus stop (marked for the Metro, no sign for Big Bus). They say the buses run 15-20 minutes apart. We waited over 45 minutes for a bus. When it stopped, the driver said he was due to be off and acted like he was doing a favor picking us up. We got two rides out of them. One from Arlington to the Vietnam memorial and from the WWII memorial to the drop off where we could walk to L'Enfant plaza to catch the Metro back to our hotel. We spent most of our time chasing buses on foot, as if we hadn't walked enough already. I rate Big Bus in Washington DC, NO stars and consider it to be a rip off by paying good money for very little promised service.

Terrible...Never Again!!!! Terrible.... we vacationed in Boston first. Used Old Town Trolley Tours.... "the best" Finished up in DC with Big Bus Tours. Horrible experience. My motherinlaw who is 77 was walking up to the top deck. Driver closes door, I asked her to wait before leaving so my mother in law wouldn't fall, she said " She would do the driving" very rude. There was no narrator most of the time.... lower part of the bus was hot.. very hot.. Terrible experience... Will not use again anywhere. Definitely going back to Old Town Trolley Tours. Sorry Big Bus but your service sucks.

Worst customer service I bought two 48 hour deluxe tours directly from their web site. But when our trip got postponed beyond the 6 month valid period they blew me off. No extension, no refund. Instead they said I bought the tickets through a third party and refused any further correspondence. I am going to eat the loss, but be very careful dealing with these people, especially with Jasmine Townsend.

Very long wait On our very first stop it took the bus 45-50 minutes to arrive. It was difficult to talk to anyone when we called the number provided. We were not the only customers waiting either. Once we got on the bus, it was not organized and no information was provided about the sites. We have gone on a couple other tours and they are always informative and enjoyable. This was not the case this time. Very disappointed.