Do not waste your money Do not waste your money. Tour bus stopped at Lincoln memorial for 15 minutes and that’s it!!! We drove by Martin Luther King memorial and Black Lives Matter plaza and the audio recording never mentioned anything about them. We sat on the top and was continuously ducking to avoid being hit by tree limbs. Save your money or we e DC another way!!!

Worst customer service I bought two 48 hour deluxe tours directly from their web site. But when our trip got postponed beyond the 6 month valid period they blew me off. No extension, no refund. Instead they said I bought the tickets through a third party and refused any further correspondence. I am going to eat the loss, but be very careful dealing with these people, especially with Jasmine Townsend.

Terrible...Never Again!!!! Terrible.... we vacationed in Boston first. Used Old Town Trolley Tours.... "the best" Finished up in DC with Big Bus Tours. Horrible experience. My motherinlaw who is 77 was walking up to the top deck. Driver closes door, I asked her to wait before leaving so my mother in law wouldn't fall, she said " She would do the driving" very rude. There was no narrator most of the time.... lower part of the bus was hot.. very hot.. Terrible experience... Will not use again anywhere. Definitely going back to Old Town Trolley Tours. Sorry Big Bus but your service sucks.

FAILED to deliver as promised Purchased this tour because it INCLUDED the National Cathedral (green line). Stood @ stop 40 minutes. NO BUS. Called #, put on hold for 20 min. FINALLY, man on the phone said, "sorry, the green line stopped running last week...." - DESPITE my DIRECT questions on Nov 5 when I purchased the tickets. The Old Towne Trolley Co came by a few minutes later and GRACIOUSLY offered us a FREE ride to the Cathedral and we paid for a city bus/metro back. Buses were LATE, Commentary was poor/minimal/crude.

Very long wait On our very first stop it took the bus 45-50 minutes to arrive. It was difficult to talk to anyone when we called the number provided. We were not the only customers waiting either. Once we got on the bus, it was not organized and no information was provided about the sites. We have gone on a couple other tours and they are always informative and enjoyable. This was not the case this time. Very disappointed.