Poor Customer Service Bought tickets in advance, online. Was directed from bus to clerk in office. She had to use a Walkie Talkie to get a code to confirm my tickets. Process took 10-15 minutes. It would have been quicker to just buy them onsite. Once on the bus we were not given any directions. Guests around us told us about the headphones. We missed commentary on a couple of monuments. Neither organized nor focused on their customers.

Very long wait On our very first stop it took the bus 45-50 minutes to arrive. It was difficult to talk to anyone when we called the number provided. We were not the only customers waiting either. Once we got on the bus, it was not organized and no information was provided about the sites. We have gone on a couple other tours and they are always informative and enjoyable. This was not the case this time. Very disappointed.

Big Bus won’t refund Due to an accident in front of the garage in Washington DC, caused that the bus service was suspended. The Supervisor said, that we with no problems could get our money back by making a request through the website. By now - more than 14 days after we send the application, The Big Bus Tours haven’t even made a reply !

Substandard, deceptive On Tuesday we took the bus tour starting at L’Enfante. Your person selling tickets assured me after I asked, that I would get the same price as online. When my credit card was processed there was a significant increase in price. When I questioned this she told me to hurry and get on the bus. She lied to me about the difference in price. Also on board there was no sign warning about the tree branches. I did hear the warning on the recording after I was hit in the face by branches. Additionally there were no seat belts on top causing my wife to hold onto our granddaughter. We have taken many big bus tours and this is my first negative experience

Bug Buses Bug Buses, DC were so hot and not air conditioned. Sigh. Cassie was a great tour guide. She brought enthusiasm plus interesting history, museum tips and fascinating DC antidotes. Loved her...she was about the only nice component to this experience. She deserves an A+ and all the praise.