Don’t waste your money on this trip Don’t waste your money on this trip. Use Old Town Trolley instead. For starters, we encountered the very rude and arrogant Ashley Pitt at Union Station. She refused to answer any of our questions - and it appeared to be because of our race. As for the advertised “lively” narration, there was none. Apparently, the narrator was absent for the day....so we did our own. The day was hot and there was no AC on the buses. Most patrons hopped off instead of on. Our first stop was Arlington; however, we were never told about the additional tour fee there. We reported this experience to our hotel and they said that they would contact Big Bus and not recommend the tour to any more guests until the service is improved. We also reported a scathing review on Trip Advisors as a warning to others!

Terrible...Never Again!!!! Terrible.... we vacationed in Boston first. Used Old Town Trolley Tours.... "the best" Finished up in DC with Big Bus Tours. Horrible experience. My motherinlaw who is 77 was walking up to the top deck. Driver closes door, I asked her to wait before leaving so my mother in law wouldn't fall, she said " She would do the driving" very rude. There was no narrator most of the time.... lower part of the bus was hot.. very hot.. Terrible experience... Will not use again anywhere. Definitely going back to Old Town Trolley Tours. Sorry Big Bus but your service sucks.

FAILED to deliver as promised Purchased this tour because it INCLUDED the National Cathedral (green line). Stood @ stop 40 minutes. NO BUS. Called #, put on hold for 20 min. FINALLY, man on the phone said, "sorry, the green line stopped running last week...." - DESPITE my DIRECT questions on Nov 5 when I purchased the tickets. The Old Towne Trolley Co came by a few minutes later and GRACIOUSLY offered us a FREE ride to the Cathedral and we paid for a city bus/metro back. Buses were LATE, Commentary was poor/minimal/crude.

Way too expensive and not very informative It was way too expensive and very difficult to follow what was explained by the recorded guide. The landmarks were not pointed well enough, and what was explained was quite dull and superficial. On top of that, the headphones didn’t work on half of the seats at the top floor of the bus.

Purchased a 2 day pass Purchased a 2 day pass. Observed the following: very old and ill repaired buses, such as leaking windows, mostly nonoperational headphone plug-in(s), dirty cracked seats and stained ceilings below, just to name a few. Also, noted an outdated U.S. history recording. Worse value for the price. Very disappointed!