Poor Customer Service Bought tickets in advance, online. Was directed from bus to clerk in office. She had to use a Walkie Talkie to get a code to confirm my tickets. Process took 10-15 minutes. It would have been quicker to just buy them onsite. Once on the bus we were not given any directions. Guests around us told us about the headphones. We missed commentary on a couple of monuments. Neither organized nor focused on their customers.

Big Bus won’t refund Due to an accident in front of the garage in Washington DC, caused that the bus service was suspended. The Supervisor said, that we with no problems could get our money back by making a request through the website. By now - more than 14 days after we send the application, The Big Bus Tours haven’t even made a reply !

I so wish I read the reviews before… I so wish I read the reviews before purchasing tickets. I experienced many of the issues posted in the reviews. Half of the top deck is encased in glass with NO air conditioning or circulation. People were profusely sweating and miserable; baking in the sun. When someone asked the guide if the air conditioning could be turned on, he made a sarcastic comment about there being a huge open hole at the back of the bus that air escapes from. We were so miserable from the heat ( mind you, I live in south Florida) after the first stop, we did not get back on the bus and finish the tour. Save your money and go elsewhere.

Terrible...Never Again!!!! Terrible.... we vacationed in Boston first. Used Old Town Trolley Tours.... "the best" Finished up in DC with Big Bus Tours. Horrible experience. My motherinlaw who is 77 was walking up to the top deck. Driver closes door, I asked her to wait before leaving so my mother in law wouldn't fall, she said " She would do the driving" very rude. There was no narrator most of the time.... lower part of the bus was hot.. very hot.. Terrible experience... Will not use again anywhere. Definitely going back to Old Town Trolley Tours. Sorry Big Bus but your service sucks.

Very long wait On our very first stop it took the bus 45-50 minutes to arrive. It was difficult to talk to anyone when we called the number provided. We were not the only customers waiting either. Once we got on the bus, it was not organized and no information was provided about the sites. We have gone on a couple other tours and they are always informative and enjoyable. This was not the case this time. Very disappointed.