Worst tour ever!!!!!!!!!! Staff did not open the ticket location for hours after it was scheduled to open. No one told us where the headphones were on the bus so there was no "tour". 30 degrees outside and all the windows were open. Used 45 minutes of our 2 day tickets. Could not locate a phone number to call customer service. I emailed and shockingly got no response. Totally unacceptable experience!!!!

Terrible service Terrible service, avoid Big Bus Tours Washington. Several buses never turned up after waiting hours at stops in freezing cold conditions. Calling the company only resulted in recorded messages and we never received a call back. There was no update or reason why the buses went missing and no apology. This company only wants your money and is very light on in providing an adequate service. You are better off using ride share services. This is not the only bad review, there is a clear pattern of complaints yet this organisation pays no attention to them. Avoid.

I so wish I read the reviews before… I so wish I read the reviews before purchasing tickets. I experienced many of the issues posted in the reviews. Half of the top deck is encased in glass with NO air conditioning or circulation. People were profusely sweating and miserable; baking in the sun. When someone asked the guide if the air conditioning could be turned on, he made a sarcastic comment about there being a huge open hole at the back of the bus that air escapes from. We were so miserable from the heat ( mind you, I live in south Florida) after the first stop, we did not get back on the bus and finish the tour. Save your money and go elsewhere.

Handicap unfriendly, unresponsive Would not allow collapsible (size of stroller) small wheeled seated walker on bus. Waited another half hour for promised alternate transportation only to be refused access again. Told to wait another half hour!! My wife, I, and my grandson wasted the day (our cost $1000/day for hotel, air, & food + $148 tickets) waiting for bus. Ended up hiring cab to get back to hotel. Tried to call seven times over 2 days with no live response. Emailed customer service no response. Very frustrating

Rude Staff, Canceled Night Tour, Zero Stars The a/c was out on the day trip, the gps was not working for select buses and they did not run on schedule, and the staff was ridiculously rude. The female attendant for the night trip decided to cancel the trip for a line full of remaining paid passenger with two empty buses remaining because she unilaterally determined she didn’t want to send a bus 2/3rds full. The staff were rude and confrontational. The phone line doesn’t even go anywhere, it is a conference line. Don’t waste your time, money, and energy on a company this poor - Please go to Old Town Trolley.