Rude Staff, Canceled Night Tour, Zero Stars The a/c was out on the day trip, the gps was not working for select buses and they did not run on schedule, and the staff was ridiculously rude. The female attendant for the night trip decided to cancel the trip for a line full of remaining paid passenger with two empty buses remaining because she unilaterally determined she didn’t want to send a bus 2/3rds full. The staff were rude and confrontational. The phone line doesn’t even go anywhere, it is a conference line. Don’t waste your time, money, and energy on a company this poor - Please go to Old Town Trolley.

Handicap unfriendly, unresponsive Would not allow collapsible (size of stroller) small wheeled seated walker on bus. Waited another half hour for promised alternate transportation only to be refused access again. Told to wait another half hour!! My wife, I, and my grandson wasted the day (our cost $1000/day for hotel, air, & food + $148 tickets) waiting for bus. Ended up hiring cab to get back to hotel. Tried to call seven times over 2 days with no live response. Emailed customer service no response. Very frustrating

I so wish I read the reviews before… I so wish I read the reviews before purchasing tickets. I experienced many of the issues posted in the reviews. Half of the top deck is encased in glass with NO air conditioning or circulation. People were profusely sweating and miserable; baking in the sun. When someone asked the guide if the air conditioning could be turned on, he made a sarcastic comment about there being a huge open hole at the back of the bus that air escapes from. We were so miserable from the heat ( mind you, I live in south Florida) after the first stop, we did not get back on the bus and finish the tour. Save your money and go elsewhere.

FAILED to deliver as promised Purchased this tour because it INCLUDED the National Cathedral (green line). Stood @ stop 40 minutes. NO BUS. Called #, put on hold for 20 min. FINALLY, man on the phone said, "sorry, the green line stopped running last week...." - DESPITE my DIRECT questions on Nov 5 when I purchased the tickets. The Old Towne Trolley Co came by a few minutes later and GRACIOUSLY offered us a FREE ride to the Cathedral and we paid for a city bus/metro back. Buses were LATE, Commentary was poor/minimal/crude.

NY and Philly definitely WAY better than DC Took the Big Bus in NY and Philly. Service was great and the staff were fun and professional. However, DC was POOR. The only positive comments include: great customer service by Gregory at the Union Station and nice evening tour with Sam (guide - extremely knowledgeable) and Gloria (driver - always smiling). Don't usually read comments but after scrolling through some, I could agree with them. First bus at Arlington is noted for 9:37am on the brochure. App shows 9:31am. We just missed it at 9:33am. First bus broke down but a replacement bus was there within 10 minutes. Definitely not clean buses in DC and without AC for sure.