Way too expensive and not very informative It was way too expensive and very difficult to follow what was explained by the recorded guide. The landmarks were not pointed well enough, and what was explained was quite dull and superficial. On top of that, the headphones didn’t work on half of the seats at the top floor of the bus.

Worst tour ever!!!!!!!!!! Staff did not open the ticket location for hours after it was scheduled to open. No one told us where the headphones were on the bus so there was no "tour". 30 degrees outside and all the windows were open. Used 45 minutes of our 2 day tickets. Could not locate a phone number to call customer service. I emailed and shockingly got no response. Totally unacceptable experience!!!!

Poor Customer Service Bought tickets in advance, online. Was directed from bus to clerk in office. She had to use a Walkie Talkie to get a code to confirm my tickets. Process took 10-15 minutes. It would have been quicker to just buy them onsite. Once on the bus we were not given any directions. Guests around us told us about the headphones. We missed commentary on a couple of monuments. Neither organized nor focused on their customers.

Handicap unfriendly, unresponsive Would not allow collapsible (size of stroller) small wheeled seated walker on bus. Waited another half hour for promised alternate transportation only to be refused access again. Told to wait another half hour!! My wife, I, and my grandson wasted the day (our cost $1000/day for hotel, air, & food + $148 tickets) waiting for bus. Ended up hiring cab to get back to hotel. Tried to call seven times over 2 days with no live response. Emailed customer service no response. Very frustrating

Rude Staff, Canceled Night Tour, Zero Stars The a/c was out on the day trip, the gps was not working for select buses and they did not run on schedule, and the staff was ridiculously rude. The female attendant for the night trip decided to cancel the trip for a line full of remaining paid passenger with two empty buses remaining because she unilaterally determined she didn’t want to send a bus 2/3rds full. The staff were rude and confrontational. The phone line doesn’t even go anywhere, it is a conference line. Don’t waste your time, money, and energy on a company this poor - Please go to Old Town Trolley.