FAILED to deliver as promised Purchased this tour because it INCLUDED the National Cathedral (green line). Stood @ stop 40 minutes. NO BUS. Called #, put on hold for 20 min. FINALLY, man on the phone said, "sorry, the green line stopped running last week...." - DESPITE my DIRECT questions on Nov 5 when I purchased the tickets. The Old Towne Trolley Co came by a few minutes later and GRACIOUSLY offered us a FREE ride to the Cathedral and we paid for a city bus/metro back. Buses were LATE, Commentary was poor/minimal/crude.

Big Bus won’t refund Due to an accident in front of the garage in Washington DC, caused that the bus service was suspended. The Supervisor said, that we with no problems could get our money back by making a request through the website. By now - more than 14 days after we send the application, The Big Bus Tours haven’t even made a reply !

Poor Customer Service Bought tickets in advance, online. Was directed from bus to clerk in office. She had to use a Walkie Talkie to get a code to confirm my tickets. Process took 10-15 minutes. It would have been quicker to just buy them onsite. Once on the bus we were not given any directions. Guests around us told us about the headphones. We missed commentary on a couple of monuments. Neither organized nor focused on their customers.

Way too expensive and not very informative It was way too expensive and very difficult to follow what was explained by the recorded guide. The landmarks were not pointed well enough, and what was explained was quite dull and superficial. On top of that, the headphones didn’t work on half of the seats at the top floor of the bus.

....the 'Big Bus' tour in Washington is TERRIBLE ....the 'Big Bus' tour in Washington, DC. Nothing they say is like it is. They say they have signs all over the place for pick up points. Never saw a sign when we were there. We were let off at the Vietnam Memorial (a designated stopping point) . When we went to board the bus again, the driver just pointed to the next stop and went on. We had to walk 1/2 mile to the next bus stop (marked for the Metro, no sign for Big Bus). They say the buses run 15-20 minutes apart. We waited over 45 minutes for a bus. When it stopped, the driver said he was due to be off and acted like he was doing a favor picking us up. We got two rides out of them. One from Arlington to the Vietnam memorial and from the WWII memorial to the drop off where we could walk to L'Enfant plaza to catch the Metro back to our hotel. We spent most of our time chasing buses on foot, as if we hadn't walked enough already. I rate Big Bus in Washington DC, NO stars and consider it to be a rip off by paying good money for very little promised service.