Way too expensive and not very informative It was way too expensive and very difficult to follow what was explained by the recorded guide. The landmarks were not pointed well enough, and what was explained was quite dull and superficial. On top of that, the headphones didn’t work on half of the seats at the top floor of the bus.

The concept is great, BUT The concept is great, a bus that stops at every important display in DC. Unfortunately, a company that is thrilled to collect your money, but not willing to put any of it back into maintenance. The first bus had no AC working and the air suspension system was gone. So the chassis was setting on the frame and rode like a buck board. The driver had no idea what an air suspension was, so probably never reported it. So, the next bus we got on had no room up top and the AC was not working downstairs, so it was an oven (in May no less, wait until J J & A). Out of six deferent busses we got on, only one had the AC working. The old relicts they called busses were well past their time. Except for one, the drivers were rude and offensive.

Big Bus won’t refund Due to an accident in front of the garage in Washington DC, caused that the bus service was suspended. The Supervisor said, that we with no problems could get our money back by making a request through the website. By now - more than 14 days after we send the application, The Big Bus Tours haven’t even made a reply !

Don’t waste your money on this trip Don’t waste your money on this trip. Use Old Town Trolley instead. For starters, we encountered the very rude and arrogant Ashley Pitt at Union Station. She refused to answer any of our questions - and it appeared to be because of our race. As for the advertised “lively” narration, there was none. Apparently, the narrator was absent for the day....so we did our own. The day was hot and there was no AC on the buses. Most patrons hopped off instead of on. Our first stop was Arlington; however, we were never told about the additional tour fee there. We reported this experience to our hotel and they said that they would contact Big Bus and not recommend the tour to any more guests until the service is improved. We also reported a scathing review on Trip Advisors as a warning to others!

Very long wait On our very first stop it took the bus 45-50 minutes to arrive. It was difficult to talk to anyone when we called the number provided. We were not the only customers waiting either. Once we got on the bus, it was not organized and no information was provided about the sites. We have gone on a couple other tours and they are always informative and enjoyable. This was not the case this time. Very disappointed.