Terrible service Terrible service, avoid Big Bus Tours Washington. Several buses never turned up after waiting hours at stops in freezing cold conditions. Calling the company only resulted in recorded messages and we never received a call back. There was no update or reason why the buses went missing and no apology. This company only wants your money and is very light on in providing an adequate service. You are better off using ride share services. This is not the only bad review, there is a clear pattern of complaints yet this organisation pays no attention to them. Avoid.

Do not waste your money Do not waste your money. Tour bus stopped at Lincoln memorial for 15 minutes and that’s it!!! We drove by Martin Luther King memorial and Black Lives Matter plaza and the audio recording never mentioned anything about them. We sat on the top and was continuously ducking to avoid being hit by tree limbs. Save your money or we e DC another way!!!

Worst tour ever!!!!!!!!!! Staff did not open the ticket location for hours after it was scheduled to open. No one told us where the headphones were on the bus so there was no "tour". 30 degrees outside and all the windows were open. Used 45 minutes of our 2 day tickets. Could not locate a phone number to call customer service. I emailed and shockingly got no response. Totally unacceptable experience!!!!

Terrible...Never Again!!!! Terrible.... we vacationed in Boston first. Used Old Town Trolley Tours.... "the best" Finished up in DC with Big Bus Tours. Horrible experience. My motherinlaw who is 77 was walking up to the top deck. Driver closes door, I asked her to wait before leaving so my mother in law wouldn't fall, she said " She would do the driving" very rude. There was no narrator most of the time.... lower part of the bus was hot.. very hot.. Terrible experience... Will not use again anywhere. Definitely going back to Old Town Trolley Tours. Sorry Big Bus but your service sucks.

Purchased a 2 day pass Purchased a 2 day pass. Observed the following: very old and ill repaired buses, such as leaking windows, mostly nonoperational headphone plug-in(s), dirty cracked seats and stained ceilings below, just to name a few. Also, noted an outdated U.S. history recording. Worse value for the price. Very disappointed!