Agents either don't know, or don't want to implement airline restrictions/policies properly. We had to three-way call in an airline representative to explain to the Orbitz agent that we were allowed to make changes and that there were flights available to book the changes. Only then were we able to actually get our flight rebooked. Seriously. Book directly with the airline. It costs less. You will see more flight options. The features and restrictions of the tickets will be more transparent. Finally, in my experience the airlines are more helpful when you need assistance. And *that's* a pretty low bar that Orbitz fails to clear. I've been an Orbitz user since late 2001. I'm out.

Orbitz failed to stand behind the reservation cost it quoted Orbitz made a car rental reservation for me, and included how much additional I would have to pay upon pickup. When the car rental company charged me more than that and I reported it to Orbitz, they threw up their hands and said I had to deal with the car rental company. This begs the question why deal with Orbitz in the first place.

Please do not buy any insurance from… Please do not buy any insurance from this company. Bought insurance for a flight in May. Plans changed. They said they couldn't change my flight because the airlines deals with it. Go there and they are charging me full price for a flight because I don't have insurance with them. Go to Orbitz and they tell me they can't do anything or even give me refund. They are knowingly robbing you for that insurance knowing damn well they can't do anything for you.

Scam for reviewing their ads Luckily I didn’t fail for it but you’ll understand from the cheap website they work on. Anyway hope you don’t get scammed guys and even if this was true and suppose you were paid for reviewing 5 stars poor hotels, remember you are doing the job with the intention of scamming other people as well which is very bad. Also who can possibly offer £400 per week for an hour of job per day cmon

Stay away from orbitz and expedia..worst service ever Never had so many problems flying in my life.. And the worst time.. Celebrating my wife's birthday. We bought an all inclusive package to cancun and day before going back they changed our flight so we ended up loosing a whole day and missing our plans for last day... Then we were allowed to bring carry on bags and when they changed the flight we had to pay for our carry on wich is ridiculous.. I would not recommend anyone buying with expedia or orbitz... Worst service ever.. By the way gave them 1 star because there was no ZERO starts option...