No help on hotel stay date mistake Booked a flight and hotel together. Due to the length of the flight, it arrives a day later in the destination country. Orbitz automatically set the start date for the hotel for the day the flight leaves... so I was going to miss the entire first day of the reservation and most of the second. I noticed it right after I got to their confirmation window / itinerary and immediately contacted support (5 minutes after booking). After waiting 10 minutes to chat with someone and waiting 2-5 minutes between each of their questions, I needed to respond to their texts within 60 seconds to avoid having my request summarily closed. Having managing to do that, I was told there was nothing the frontline agent could do, but that they would escalate the case internally. I got an email the next day saying the reservation was confirmed with the hotel and Orbitz would do nothing to help me change it. I replied that a room credit would be fine, no money need actually change hands. They still refused to do anything at all. Would not recommend using them.

Car rental vehicle didn't exist I ordered a car rental, I arrived at the location and they told me there was no cars available. The minimum expectation when ordering a car rental is that the rental company have the vehicle available. If nothing is available, I expect to be contacted about this problem before I travel to pickup the nonexistent vehicle. When I contacted Orbitz they could only offer to cancel. Better to book direct.

Agents either don't know, or don't want to implement airline restrictions/policies properly. We had to three-way call in an airline representative to explain to the Orbitz agent that we were allowed to make changes and that there were flights available to book the changes. Only then were we able to actually get our flight rebooked. Seriously. Book directly with the airline. It costs less. You will see more flight options. The features and restrictions of the tickets will be more transparent. Finally, in my experience the airlines are more helpful when you need assistance. And *that's* a pretty low bar that Orbitz fails to clear. I've been an Orbitz user since late 2001. I'm out.

Frustrated with Orbitz Customer Service Rented a Eurocar in Italy thru Orbitz in June 2023. My credit card was overcharged $75.00 from original booking confirmation from Orbitz. Spent over an hour talking to Orbitz customer service agent located in Egypt tryiing to get an explanation and a refund. The agent finally told me he could not help me with the overcharge problem and I would have to call the rental company. No longer will rent thru a third party.

Please I need help to recover over… Please I need help to recover over 3100usdt! These people keep asking for more higher vacation deals crap which has left me broke & my money tied up with Orbitz & now they asking for another 2314usdt before I can complete nine more bookings! No guarantees more high vacation deals won’t arise.. Thus leaving us more in debt & creating mental & physical illness from all the worrying!! Please if anyone can help, please contact me immediately.