disgraceful bunch of con artist thieves I agree, this company needs negative reviews. What a disgraceful bunch of con artist thieves. Truly Trumpian! Quote is in USD (but not shown on screen, only in fine print in receipt of purchase) so when paying in AUD the quote is effectively irrelevant. Then charged a third party booking fee that was not quoted or even mentioned throughout the booking process. Avoid at all costs.

Dont book low-cost airlines through Orbitz!!!! Not free or easy 24 hr cancellation When booking my easyjet ticket site states bold and clear - "Free cancellation within 24 hours". No asterisk or caveat for low cost airlines. In the fine print when finalizing payment, it states that if an airline charges a cancellation fee it is passed to the customer. You canNOT cancel easyjet directly with Orbitz, must call easyjet - and then esayjet charges a $75 cancellation fee (even within the 24 hours). The charge shows up from easyjet, not Orbitz so you cant dispute with the credit card company.

No help on hotel stay date mistake Booked a flight and hotel together. Due to the length of the flight, it arrives a day later in the destination country. Orbitz automatically set the start date for the hotel for the day the flight leaves... so I was going to miss the entire first day of the reservation and most of the second. I noticed it right after I got to their confirmation window / itinerary and immediately contacted support (5 minutes after booking). After waiting 10 minutes to chat with someone and waiting 2-5 minutes between each of their questions, I needed to respond to their texts within 60 seconds to avoid having my request summarily closed. Having managing to do that, I was told there was nothing the frontline agent could do, but that they would escalate the case internally. I got an email the next day saying the reservation was confirmed with the hotel and Orbitz would do nothing to help me change it. I replied that a room credit would be fine, no money need actually change hands. They still refused to do anything at all. Would not recommend using them.

I absolutely HATE orbitz I absolutely HATE orbitz. I purchased flight tickets, but cancelled them for a refund. The website stated the incorrect date, causing me to miss the actual expiration date. When they fixed the problem, they still didn't let me book new flights with the refund eCredit. I followed all the guidelines. Orbitz say that I must contact Delta about my issues, Delta says it's up to Orbitz to handle my issue. Customer service takes forever to do minor tasks. Please, please do not support Orbitz unless you enjoy wasting your time.

Agents either don't know, or don't want to implement airline restrictions/policies properly. We had to three-way call in an airline representative to explain to the Orbitz agent that we were allowed to make changes and that there were flights available to book the changes. Only then were we able to actually get our flight rebooked. Seriously. Book directly with the airline. It costs less. You will see more flight options. The features and restrictions of the tickets will be more transparent. Finally, in my experience the airlines are more helpful when you need assistance. And *that's* a pretty low bar that Orbitz fails to clear. I've been an Orbitz user since late 2001. I'm out.