Frustrated with Orbitz Customer Service Rented a Eurocar in Italy thru Orbitz in June 2023. My credit card was overcharged $75.00 from original booking confirmation from Orbitz. Spent over an hour talking to Orbitz customer service agent located in Egypt tryiing to get an explanation and a refund. The agent finally told me he could not help me with the overcharge problem and I would have to call the rental company. No longer will rent thru a third party.

Car rental vehicle didn't exist I ordered a car rental, I arrived at the location and they told me there was no cars available. The minimum expectation when ordering a car rental is that the rental company have the vehicle available. If nothing is available, I expect to be contacted about this problem before I travel to pickup the nonexistent vehicle. When I contacted Orbitz they could only offer to cancel. Better to book direct.

Good and bad I have used Orbitz for several trips, business and personal. They are good and bad but I will no longer book through them. They helped me change my flights when traveling in Canada recently and that was huge, but most recently I was a week out from a single-night reservation and they charged $25 to push it a month. My issue is that I have plenty of rewards to cover that cost but they wouldn't let me use them. The reward program was one of the reasons I started using them and after finding out you don't get rewards for car rentals and hotel rentals don't get rewards with hotel programs when booked through Orbitz. Using the rewards is bad as well, they typically charge double on all rooms when used. It just isn't worth it. I gave them two stars because I was able to change the reservation and didn't have to abandon it. Plus they did help out in Canada, but it took a long chat with a moron that ended up with a call to the 800 number to get straight.

!!Car rental scam at Loreto, Mexico, Airport!! !!Car rental scam at Loreto Airport!! Do not book a car rental through Orbitz, Expedia, or other 3rd party agent when reserving a vehicle in Loreto!!!!! If you do, the car rental counter staff at the airport will tell you that Orbitz, Expedia, etc. “never sent them the reservation and that they don’t have any vehicles.” Which means that you must go to all the other car rental agencies to see who has a car and how much it will cost. One car rental company staffer wanted to charge $880 for 5 days and another wanted to charge $1200 for 5 days!!!! Since someone in our group spoke Spanish, she was able to get one person to agree to $440 for 5 day – still twice as much as the original reserved price of $230. Shame on you, Loreto car rental agencies!

Dont book low-cost airlines through Orbitz!!!! Not free or easy 24 hr cancellation When booking my easyjet ticket site states bold and clear - "Free cancellation within 24 hours". No asterisk or caveat for low cost airlines. In the fine print when finalizing payment, it states that if an airline charges a cancellation fee it is passed to the customer. You canNOT cancel easyjet directly with Orbitz, must call easyjet - and then esayjet charges a $75 cancellation fee (even within the 24 hours). The charge shows up from easyjet, not Orbitz so you cant dispute with the credit card company.