Orbitz

image
1.10
Based on 20 Reviews

5

0.00%

4

0.00%

3

0.00%

2

10.00%

1

90.00%
About Orbitz

Tags
Contact Info

You need to Login first to submit your review.

image
Corey Burke
GB

No help on hotel stay date mistake Booked a flight and hotel together. Due to the length of the flight, it arrives a day later in the destination country. Orbitz automatically set the start date for the hotel for the day the flight leaves... so I was going to miss the entire first day of the reservation and most of the second. I noticed it right after I got to their confirmation window / itinerary and immediately contacted support (5 minutes after booking). After waiting 10 minutes to chat with someone and waiting 2-5 minutes between each of their questions, I needed to respond to their texts within 60 seconds to avoid having my request summarily closed. Having managing to do that, I was told there was nothing the frontline agent could do, but that they would escalate the case internally. I got an email the next day saying the reservation was confirmed with the hotel and Orbitz would do nothing to help me change it. I replied that a room credit would be fine, no money need actually change hands. They still refused to do anything at all. Would not recommend using them.

image
Prof T
GB

Agents either don't know, or don't want to implement airline restrictions/policies properly. We had to three-way call in an airline representative to explain to the Orbitz agent that we were allowed to make changes and that there were flights available to book the changes. Only then were we able to actually get our flight rebooked. Seriously. Book directly with the airline. It costs less. You will see more flight options. The features and restrictions of the tickets will be more transparent. Finally, in my experience the airlines are more helpful when you need assistance. And *that's* a pretty low bar that Orbitz fails to clear. I've been an Orbitz user since late 2001. I'm out.

image
Howard Brownstein
GB

Orbitz failed to stand behind the reservation cost it quoted Orbitz made a car rental reservation for me, and included how much additional I would have to pay upon pickup. When the car rental company charged me more than that and I reported it to Orbitz, they threw up their hands and said I had to deal with the car rental company. This begs the question why deal with Orbitz in the first place.

image
Tom
AU

Please I need help to recover over… Please I need help to recover over 3100usdt! These people keep asking for more higher vacation deals crap which has left me broke & my money tied up with Orbitz & now they asking for another 2314usdt before I can complete nine more bookings! No guarantees more high vacation deals won’t arise.. Thus leaving us more in debt & creating mental & physical illness from all the worrying!! Please if anyone can help, please contact me immediately.

image
Matt Foote
GB

Jetblue flight was cancelled while we… Jetblue flight was cancelled while we were on our first flight. It happens, made it home via greyhound. Trying to get our refund a month later has been an absolute headache. Hours between Orbitz chat and phone, they wouldn't refund directly so reach out to Turkish Airlines and Jetblue, and they keep saying to contact the other (reservations all under Turkish Airlines, Jetblue operated second plane). Orbitz support is all Indian. They won't listen to anything you say but go through their 'process' will never work with them again. They should be helpful instead of an obstacle.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow