Good and bad I have used Orbitz for several trips, business and personal. They are good and bad but I will no longer book through them. They helped me change my flights when traveling in Canada recently and that was huge, but most recently I was a week out from a single-night reservation and they charged $25 to push it a month. My issue is that I have plenty of rewards to cover that cost but they wouldn't let me use them. The reward program was one of the reasons I started using them and after finding out you don't get rewards for car rentals and hotel rentals don't get rewards with hotel programs when booked through Orbitz. Using the rewards is bad as well, they typically charge double on all rooms when used. It just isn't worth it. I gave them two stars because I was able to change the reservation and didn't have to abandon it. Plus they did help out in Canada, but it took a long chat with a moron that ended up with a call to the 800 number to get straight.

Car rental vehicle didn't exist I ordered a car rental, I arrived at the location and they told me there was no cars available. The minimum expectation when ordering a car rental is that the rental company have the vehicle available. If nothing is available, I expect to be contacted about this problem before I travel to pickup the nonexistent vehicle. When I contacted Orbitz they could only offer to cancel. Better to book direct.

We booked a trip and upgraded our We booked a trip and upgraded our flights to include seat choice, refundable and carry on. After we booked we went to the airline site to book our seats and we were told we had post extra and no carry on. Orbitz refused to assist us and the confirmation email they sent did not include these upgraded choices although we paid the extra fees.

Stay away from orbitz and expedia..worst service ever Never had so many problems flying in my life.. And the worst time.. Celebrating my wife's birthday. We bought an all inclusive package to cancun and day before going back they changed our flight so we ended up loosing a whole day and missing our plans for last day... Then we were allowed to bring carry on bags and when they changed the flight we had to pay for our carry on wich is ridiculous.. I would not recommend anyone buying with expedia or orbitz... Worst service ever.. By the way gave them 1 star because there was no ZERO starts option...

Dont book low-cost airlines through Orbitz!!!! Not free or easy 24 hr cancellation When booking my easyjet ticket site states bold and clear - "Free cancellation within 24 hours". No asterisk or caveat for low cost airlines. In the fine print when finalizing payment, it states that if an airline charges a cancellation fee it is passed to the customer. You canNOT cancel easyjet directly with Orbitz, must call easyjet - and then esayjet charges a $75 cancellation fee (even within the 24 hours). The charge shows up from easyjet, not Orbitz so you cant dispute with the credit card company.