The worst customer service The worst customer service. Mechanical issues at 8:55am delayed my trip an extra day and then again on my return flight (which left me in the airport in Orlando until 1am trying to find a way home)...but I was offered a $50 voucher for another flight. I've asked for a refund on a cancelled guest flight, but all they care about is offering a credit for a future flight (within 90 days to book). I refuse to fly this airline and hope others follow

Worse airlines ever I will never fly… Worse airlines ever I will never fly them again they charged me $100 for a damn shopping bag yes not luggage so don’t shop if your flying spirit I see why you have class action lawsuits

They won’t issue refunds I canceled my flight two months ago and they haven’t given me my refund. They also overbooked my other flight by 30 people so I showed up at 430am for a flight to the airport just to not get on the plane and stay at the airport until another airline could book me. NEVER USING SPIRIT AGAIN

Another company that talks a big game… Another company that talks a big game but you get less they you even pay for (which is saying some). I have flown with them on and off over the years spanning both business and personal flights and they just continue to disappoint. Every interaction with them seems to be someone that either can't help you or they are just outright rude. They will outright lie to you and run you up on cost so you might as well just fly with the other airlines unless you are forced to fly with them and you don't need to take much if anything with you.

Liars Super disappointed about my returning flight. You were very far away of being honest. You delayed a flight 8 hours. I needed to sleep on the airport floor even when i had all the night already paid at the hotel. But because of you, it was one of the uncomfortable night in long time. You said the biggest lie i've heard. Volcano Alert. I was hiring that lie and at the same time watching other airlines landing and taking off. It really was because you didn't sell enough tickets and you just desired to cancel the earliest one in that day to concentrate the passengers in the next one and even that, the next flight was almost empty. Shame on you. You already don exist for me any more. I will prefer to pay more in another airline.