Cancelling a flight late at night, leaving customers with few options during spring break We were delayed five times and our flight eventually got cancelled. Rather than making an announcement to all passengers what the options would be, two agents were available to talk to one customer at the time, basically telling us that we can be stuck in Orlando for two days, or take the refund. None of it came with a sincere apology and people were left to their own devices at 11pm on a Wednesday night during spring break week where rebooking anything reasonably priced was out of the question. We ended up having to drive to Detroit (18 hours) and lost two days of vacation time. We will never fly with Spirit again. If we could enter 0/10, we would.

They won’t issue refunds I canceled my flight two months ago and they haven’t given me my refund. They also overbooked my other flight by 30 people so I showed up at 430am for a flight to the airport just to not get on the plane and stay at the airport until another airline could book me. NEVER USING SPIRIT AGAIN

Worst airline on this planet Worst airline on this planet. They overbooked a flight to Central America on purpose, and over 100 passengers could not board the flight. The flight attendant counter lady said if I tried to board the flight that Secret Service would arrest me. Horrible experience, they are like Nazi's. They also never refunded me and ruined my plan to migrate. Use Copa Airlines instead, much more reliable and they actually know what they're doing. Never book Spirit it's a waste of time and not worth it.

This Airline will never let you change… This Airline will never let you change your flight with reasonable price ever you will pay more than you imagin. And they don't care what their service going to look like. I really hope the reason why they tickets non refundable and hight prices for changing or editing flight so high. The profits those money they will throw on the security and safety checking every parts and updated security Airline programs.

Do yourself a favor and stay away !!delayed ! Carry on costs more than the ticket !!! It sucks ! Do yourself a favor and stay away !!! Security could not recognize me because spirit had entered my info wrong and was not willing to correct it , it started off with extra security measures !!!!The flight was delayed because some vip person had entered Vegas and the Vegas airport had not let them fly for 1 hour and 30 minutes . Once we got to Vegas another vip person got there and they had to go in circles in the sky until they could land . They won’t even offer you a glass of water and my carry on stayed behind in the airport because they said they would charge 100$ and I had paid for carry on through 3rd party . I asked them to take it to ticketing so my family member could pick it up !!!!!!!!!! Cheap and delayed plus rude staff !!!!!!!!!!