Esther Naba
CADo yourself a favor and stay away !!delayed ! Carry on costs more than the ticket !!! It sucks ! Do yourself a favor and stay away !!! Security could not recognize me because spirit had entered my info wrong and was not willing to correct it , it started off with extra security measures !!!!The flight was delayed because some vip person had entered Vegas and the Vegas airport had not let them fly for 1 hour and 30 minutes . Once we got to Vegas another vip person got there and they had to go in circles in the sky until they could land . They won’t even offer you a glass of water and my carry on stayed behind in the airport because they said they would charge 100$ and I had paid for carry on through 3rd party . I asked them to take it to ticketing so my family member could pick it up !!!!!!!!!! Cheap and delayed plus rude staff !!!!!!!!!!
Mario S
GBAfter multiple flight delays I was able… After multiple flight delays I was able to finally board and fly home. It didnt help we were stuck on the tarmac for 45 mins before we took off nor did we have an open gate to go to when we landed. We had to get of the plane and walk outside instead of using a normal gate. Not really sure whats up with spirit and I feel bad for the people that work there bc I was not the only one that was upset.
MARI
GBTerrible company Terrible company, damaged my suitcase. Rude customer service. They won’t do anything because they say I had to have complained at the airport but I had to be someone else and felt they had cameras to verify my claim besides they was no staff nearby to report to.
Pratik Agrawal
GBWorst customer service experience Worst customer service experience. Booked a flight, realized my mistake that I booked for wrong dates. Made another reservation with Spirit with the correct dates within few hours. Spirit did not refund or even provide flight credit for the first reservation. The incorrect booking was for a date within 7 days. Such a horrible customer service.
Nathapob Kattiengkit
GBThis Airline will never let you change… This Airline will never let you change your flight with reasonable price ever you will pay more than you imagin. And they don't care what their service going to look like. I really hope the reason why they tickets non refundable and hight prices for changing or editing flight so high. The profits those money they will throw on the security and safety checking every parts and updated security Airline programs.