Evangeline Rice
GTAppallingly bad customer service Appallingly bad customer service. Curly haired girl at check out desk was unbelievably unhelpful, caused us to miss our flight costing us over £1,600 to book new ones. Avoid especially if flying from Guatemala City
James Spillman
GBThis airline is a disgrace This airline is a disgrace. I only fly this pathetic airline because it is typically the only non-stop flight from Fort Lauderdale to Phoenix. Nearly every time, rain or shine, this horrible airline is late, and not just by a little. They should not be allowed to fly at all.
nicola somo
GBI wouldn't even recommend it to my… I wouldn't even recommend it to my enemies,I had three check in luggage and one luggage was 53lb. I had to pay $125 if I was going to fly that day, you're allowed 40lb per luggage and I recently found out they don't do combined weight when my total weight was less than 113lb. Find another airlines that treats customers like people not $$$$
The Punisher
GBSpirit Airlines Flight Attendant's Discrimination Ruined My Trip I experienced shocking discrimination and abysmal customer service on a recent Spirit Airlines flight (FLL-ORD, March 26th, delayed past 1am on March 27th). A flight attendant – a middle-aged white male, average height, with blond hair with ponytail up – targeted me despite my having paid extra for an exit row seat. He claimed my English wasn't "fluent enough" for safety (it absolutely is!) and rudely forced me to switch with a native speaker. I was given no reasonable explanation. When I asked for his name and badge number, he defiantly removed his badge. I felt humiliated and believe his actions had racial undertones. This ruined my trip – I missed an important meeting due to the delay and lack of sleep. Spirit Airlines, THIS IS WRONG. Address this flight attendant's behavior and fix your horrendous customer service!
Mario S
GBAfter multiple flight delays I was able… After multiple flight delays I was able to finally board and fly home. It didnt help we were stuck on the tarmac for 45 mins before we took off nor did we have an open gate to go to when we landed. We had to get of the plane and walk outside instead of using a normal gate. Not really sure whats up with spirit and I feel bad for the people that work there bc I was not the only one that was upset.