Exceptional customer service from Katie! Katie, you are simply the best. We had to book a last minute flight, twice!! As a result of being bumped off the first flight we found. I called in and Katie was able to ensure we had a flight on specific days, non-stop and at the times that worked for us. She is an exceptional customer service representative, with her patience, knowledge and skills. Thank you so much for your help. You are appreciated,

Booking Agent Wonderful My husband and I are seniors and we have been blessed to be able to talk to Katie Frety and she has been wonderful helping us make our flight happen for Christmas from Florida to New Hampshire. We will do our bookings through you folks from now on due to Katie being so kind and so helpful and following up Never have I had someone so helpful that looked out for us so much. You should be blessed that you have her on your team. THANK YOU KATIE FRETY!!!

Booked a flight for my daughter Booked a flight for my daughter. Paid with CC and received confirmation. However, since I hadn't received a reference number for the actual airline I called fareowl to obtain this information. I was told that flight for that price was sold out but they can book it for almost three times the cost. I said I'd have to call back and the representative kept saying I have to take this one. He was getting angry and rude that I had to take this one. Bait and switch. I booked directly with United instead!

Very good customer service -

Rio Lopez always available and always… Rio Lopez always available and always help me find cheap flights. I highly recommend Rio