Worst airline to travel Worst airline to travel. They will try to suck money out of you in every possible way. They charged me extra $50 for 2 bags that were allowed free to carry on by all other 5 airlines in the itinerary. Also they insisted again and again that the “kind of ticket class” I booked, they are doing me a favor for everything. I am not sure how they treat economy passengers but It felt insulting at one point. It was unfortunate that I booked tickets through united airlines. But I will not repeat this mistake again in future, it’s a lesson learned for me.

Fraud of Refund Voucher Around 6 months ago, I was forced to cancel a family flight and received a voucher number to get a discount to book a new flight. The new flight booking is not accepting the voucher code. The costumer support made the booking manually and received the same error and requested to change the voucher into a discount code. The answer from the CS team is that a refund is impossible. I corrected them saying the other CS requested a discount code, not a refund. The Email bounces back. No answer given. I was in 49 countries in around 200 flights globally with endless of flying companies. But united was one out of two (Turcish Airlines second) which is involved in unfunctional service that causes fraud.

Never try calling their customer… Never try calling their customer service, they sound like robots they don't try to help you with the situation at all. They just repeat the same thing over and over again until your realize that they are completely useless. Horrible experience, will never use united again.

Staff have a bad and unhelpful attitude I had a flight booked from heathrow to cancun which went via Houston. The staff were unhelpful and rude they were more interested in feeding themselves.when we got to Houston for an internal transit it took two hours to get through passport control and almost missed the connecting flight.

I stupidly booked flights from London… I stupidly booked flights from London to LAX in March 2020, trusting that I'd be able to easily re-book. Well the pandemic hit and I converted my flights to 'future flight credit'. Can I book a new flight with these? - simple answer is no - at least not via the website and the phone is useless. United customer service is non-existent.