Worst airline to travel Worst airline to travel. They will try to suck money out of you in every possible way. They charged me extra $50 for 2 bags that were allowed free to carry on by all other 5 airlines in the itinerary. Also they insisted again and again that the “kind of ticket class” I booked, they are doing me a favor for everything. I am not sure how they treat economy passengers but It felt insulting at one point. It was unfortunate that I booked tickets through united airlines. But I will not repeat this mistake again in future, it’s a lesson learned for me.

Absolutely horrible experience Absolutely horrible experience. Been in Quito for 2 days now without my bags, after being told our bags were on the flight last night heading to Quito we find out they have not even left Houston. Been on the phone all day and we still have not gotten a decent answer to where or when our bags will arrive. United you are the worst airline and we will never book with you again.

Our flight was cancelled after sitting… Our flight was cancelled after sitting 8 hours at Newark Airport due to plane issues. United could not get us out on another flight for 2 days. We had to drive 8 hours home that night because we had to be home. The issue is they would not reimburse us for our car rental to get home. They offered us vouchers. Why would we spend more money with someone who does not take care of their customers. Our request was for an expense far cheaper than staying in Newark for 2 days. Never again with United. First and last experience

First Flight, Last Flight. Aside from the recent scandal United Airlines is literally the worst airline I've ever flown with. The only impressive this is how consistently bad they are at literally every area that constitutes a good flight experience. Incompetence like that takes dedication. Hats off to you United, I will never be flying with you again.

Terrible service for premium Polaris… Terrible service for premium Polaris price. ORD to LHR for over $6000. Seat changed twice due to aircraft changes, they claim. Seems to me it’s not rocket science to have an algorithm that maintains seating choices and preferences when aircrafts change? Bag drop off also a pain. Then to the Polaris longe seated lunch? No spaces available, sorry. Terrible all around. Waste of money. Premium price for ordinary service or even poorer.