Vintage experience Thank you United for this Vintage experience… a direct jump to 30years back travel standard. I’m speaking about first class experience. United do not provide lounge for domestic flight, old aircraft, worse first - business class ever experienced. Food: you have to select in advance otherwise is not guaranteed onboard and you have to accept what they have. Quality is very very low. On the return we experienced 2 hours delay: after boarding, the aircraft had a technical problem. We were kept sitting: no water no food no drinks during the waiting time was offered, for 2 hours… I felt I was in third world not in US…. A good word is about the flight assistants: always very nice. I don’t recommend and I will avoid this airline company in the future.

Staff have a bad and unhelpful attitude I had a flight booked from heathrow to cancun which went via Houston. The staff were unhelpful and rude they were more interested in feeding themselves.when we got to Houston for an internal transit it took two hours to get through passport control and almost missed the connecting flight.

Baggage was delayed and they closed my… Baggage was delayed and they closed my case after I got the baggage. They dont answer because of interim expensives. Really bad airline. Dont book.

Worst airline to travel Worst airline to travel. They will try to suck money out of you in every possible way. They charged me extra $50 for 2 bags that were allowed free to carry on by all other 5 airlines in the itinerary. Also they insisted again and again that the “kind of ticket class” I booked, they are doing me a favor for everything. I am not sure how they treat economy passengers but It felt insulting at one point. It was unfortunate that I booked tickets through united airlines. But I will not repeat this mistake again in future, it’s a lesson learned for me.

Customer Service Just Hung Up on Me! RUDE 3am and i've called and waited in queue 3 times tonight. finally i get through. i complain about the terrible website of United Airlines and the 'customer service' agents hangs up on me!!!! Terrible airline to deal with. Terrible website to book tickets on. Impossible to find detailed and clearly stated information on cancel/refund policies. sadly, i have points to spend to be rid of United!! : (