Fraud of Refund Voucher Around 6 months ago, I was forced to cancel a family flight and received a voucher number to get a discount to book a new flight. The new flight booking is not accepting the voucher code. The costumer support made the booking manually and received the same error and requested to change the voucher into a discount code. The answer from the CS team is that a refund is impossible. I corrected them saying the other CS requested a discount code, not a refund. The Email bounces back. No answer given. I was in 49 countries in around 200 flights globally with endless of flying companies. But united was one out of two (Turcish Airlines second) which is involved in unfunctional service that causes fraud.

Great airline and the website is top notch. United isn't perfect but then again, what airline isn't? I was a faithful flyer based on my travel in a few destinations. Flew ~2-4 one ways each week for a few years. Always booked directly through the website. When you hit status, its great! Unlike some other airlines, they'll never leave a first class seat empty. They'll fill it with those that not only have the most segments, but highest revenue profile (from what I saw). It asks a few more questions than others (Southwest) but once you get into the groove of using it, you barely notice the extra clicks. Not a huge deal. Their mobile apps were sketchy back in 2011-2013 but the recent updates are great! Never hit a problem with it since ~2015.

Absolutely horrible experience Absolutely horrible experience. Been in Quito for 2 days now without my bags, after being told our bags were on the flight last night heading to Quito we find out they have not even left Houston. Been on the phone all day and we still have not gotten a decent answer to where or when our bags will arrive. United you are the worst airline and we will never book with you again.

Customer Service Just Hung Up on Me! RUDE 3am and i've called and waited in queue 3 times tonight. finally i get through. i complain about the terrible website of United Airlines and the 'customer service' agents hangs up on me!!!! Terrible airline to deal with. Terrible website to book tickets on. Impossible to find detailed and clearly stated information on cancel/refund policies. sadly, i have points to spend to be rid of United!! : (

Stranded in Chicago and had to get a rental car, United never took responsibility United said I would be stranded in Chicago for 2 days, no hotel accommodations, sleep and hang out in the airport for 2 days. I had to be in KC for work, so I got a rental car and drove myself to KC. United declined to cover the rental car, and the whole experience was a disaster of customer service. Fly any other airline.