Awful Booking Process and Customer Service I haven't even flown with United yet, but so far they've made me re-book my flights 3 times, and there's still another 3 months before I fly. I booked a return flight to the US from the UK in January, I went on-line in March to check some details to find that my flights had been changed and my seat upgrades had been cancelled with no refund. So I re-upgraded and chose new seats, a month later I checked again, the flights had changed again, still no warning or refund, so yet another, re-select the seats and pay the upgrade fee again, 1 month later, same thing. Each time I re-upgrade my seats my bank charges me £1.50 for each transaction (United put each seat on each flight through individually from the US whereas the original booking was taken from the UK). In terms on transaction costs alone I'm down around £18, if you add to that the fact that not a single cancelled seat hasn't been refunded then it's around £250. I feel a small claims court action coming on.

Never try calling their customer… Never try calling their customer service, they sound like robots they don't try to help you with the situation at all. They just repeat the same thing over and over again until your realize that they are completely useless. Horrible experience, will never use united again.

I stupidly booked flights from London… I stupidly booked flights from London to LAX in March 2020, trusting that I'd be able to easily re-book. Well the pandemic hit and I converted my flights to 'future flight credit'. Can I book a new flight with these? - simple answer is no - at least not via the website and the phone is useless. United customer service is non-existent.

Absolutely horrible experience Absolutely horrible experience. Been in Quito for 2 days now without my bags, after being told our bags were on the flight last night heading to Quito we find out they have not even left Houston. Been on the phone all day and we still have not gotten a decent answer to where or when our bags will arrive. United you are the worst airline and we will never book with you again.

First Flight, Last Flight. Aside from the recent scandal United Airlines is literally the worst airline I've ever flown with. The only impressive this is how consistently bad they are at literally every area that constitutes a good flight experience. Incompetence like that takes dedication. Hats off to you United, I will never be flying with you again.