Awful Booking Process and Customer Service I haven't even flown with United yet, but so far they've made me re-book my flights 3 times, and there's still another 3 months before I fly. I booked a return flight to the US from the UK in January, I went on-line in March to check some details to find that my flights had been changed and my seat upgrades had been cancelled with no refund. So I re-upgraded and chose new seats, a month later I checked again, the flights had changed again, still no warning or refund, so yet another, re-select the seats and pay the upgrade fee again, 1 month later, same thing. Each time I re-upgrade my seats my bank charges me £1.50 for each transaction (United put each seat on each flight through individually from the US whereas the original booking was taken from the UK). In terms on transaction costs alone I'm down around £18, if you add to that the fact that not a single cancelled seat hasn't been refunded then it's around £250. I feel a small claims court action coming on.

Bereavement Trip Last minute booking When justfly.com missed book my trip. United advised me to contact them. So, I did. Justfly.com wasn't helpful. HOwever, the attendant advised me to go to United.com. I found a flight out for the funeral I needed to attend the same day departure and minutes apart from the flight that I booked with justfly.com and it was only $60 more than the justfly.com flight. Very economical and easy to purchase. I would use them again. The flight attendants were wonderful as well. I recommend flying United airlines.

Stranded in Chicago and had to get a rental car, United never took responsibility United said I would be stranded in Chicago for 2 days, no hotel accommodations, sleep and hang out in the airport for 2 days. I had to be in KC for work, so I got a rental car and drove myself to KC. United declined to cover the rental car, and the whole experience was a disaster of customer service. Fly any other airline.

They need to do better Their level of service and quality of product need to improve. They can't rely on a business model that everyone else is using and perform worse than their competitors. They either need to develop better products and services, provide more value for customers, or else. Horrible experience on my last trip. They cancelled my return ticket saying that I was a no-show for the outbound flight although I sat in my seat in the outbound flight and even gate-checked a bag. They wasted more than two hours of my valuable time during my trip and caused a lot of stress. They didn't even know how this happened. No one apologized to me for their mistakes as of date. Their agents thought I was lying or I was the one who made the mistake. Incredible.

Great airline and the website is top notch. United isn't perfect but then again, what airline isn't? I was a faithful flyer based on my travel in a few destinations. Flew ~2-4 one ways each week for a few years. Always booked directly through the website. When you hit status, its great! Unlike some other airlines, they'll never leave a first class seat empty. They'll fill it with those that not only have the most segments, but highest revenue profile (from what I saw). It asks a few more questions than others (Southwest) but once you get into the groove of using it, you barely notice the extra clicks. Not a huge deal. Their mobile apps were sketchy back in 2011-2013 but the recent updates are great! Never hit a problem with it since ~2015.