Customer Service Just Hung Up on Me! RUDE 3am and i've called and waited in queue 3 times tonight. finally i get through. i complain about the terrible website of United Airlines and the 'customer service' agents hangs up on me!!!! Terrible airline to deal with. Terrible website to book tickets on. Impossible to find detailed and clearly stated information on cancel/refund policies. sadly, i have points to spend to be rid of United!! : (

Awful Booking Process and Customer Service I haven't even flown with United yet, but so far they've made me re-book my flights 3 times, and there's still another 3 months before I fly. I booked a return flight to the US from the UK in January, I went on-line in March to check some details to find that my flights had been changed and my seat upgrades had been cancelled with no refund. So I re-upgraded and chose new seats, a month later I checked again, the flights had changed again, still no warning or refund, so yet another, re-select the seats and pay the upgrade fee again, 1 month later, same thing. Each time I re-upgrade my seats my bank charges me £1.50 for each transaction (United put each seat on each flight through individually from the US whereas the original booking was taken from the UK). In terms on transaction costs alone I'm down around £18, if you add to that the fact that not a single cancelled seat hasn't been refunded then it's around £250. I feel a small claims court action coming on.

Always an issue I hade at least 5 hours of delays for a flight out of buffalo to newark. an aircraft never left and after switching my connection flight twice, was told it was being taken out of service. another plane was going to be sent from Chicago, to arrive after my last connection flight was scheduled. there way no way for me to get to any connection. I was set up with flight following day. we were an hour late getting off ground and we arrived in Washington fifteen min before my connection. I got off fast and shuttled to other side of airport and ran to gate. the flight was supposed to leave at 8:15a and I arrived to gate at 8:19 to find the plane left earlier than scheduled. now I'm stuck again for five hours before I can get home or continue to ny original destination. always have issues with United.

Worst airline to travel Worst airline to travel. They will try to suck money out of you in every possible way. They charged me extra $50 for 2 bags that were allowed free to carry on by all other 5 airlines in the itinerary. Also they insisted again and again that the “kind of ticket class” I booked, they are doing me a favor for everything. I am not sure how they treat economy passengers but It felt insulting at one point. It was unfortunate that I booked tickets through united airlines. But I will not repeat this mistake again in future, it’s a lesson learned for me.

Our flight was cancelled after sitting… Our flight was cancelled after sitting 8 hours at Newark Airport due to plane issues. United could not get us out on another flight for 2 days. We had to drive 8 hours home that night because we had to be home. The issue is they would not reimburse us for our car rental to get home. They offered us vouchers. Why would we spend more money with someone who does not take care of their customers. Our request was for an expense far cheaper than staying in Newark for 2 days. Never again with United. First and last experience