Vintage experience Thank you United for this Vintage experience… a direct jump to 30years back travel standard. I’m speaking about first class experience. United do not provide lounge for domestic flight, old aircraft, worse first - business class ever experienced. Food: you have to select in advance otherwise is not guaranteed onboard and you have to accept what they have. Quality is very very low. On the return we experienced 2 hours delay: after boarding, the aircraft had a technical problem. We were kept sitting: no water no food no drinks during the waiting time was offered, for 2 hours… I felt I was in third world not in US…. A good word is about the flight assistants: always very nice. I don’t recommend and I will avoid this airline company in the future.

Absolutely horrible experience Absolutely horrible experience. Been in Quito for 2 days now without my bags, after being told our bags were on the flight last night heading to Quito we find out they have not even left Houston. Been on the phone all day and we still have not gotten a decent answer to where or when our bags will arrive. United you are the worst airline and we will never book with you again.

Fraud of Refund Voucher Around 6 months ago, I was forced to cancel a family flight and received a voucher number to get a discount to book a new flight. The new flight booking is not accepting the voucher code. The costumer support made the booking manually and received the same error and requested to change the voucher into a discount code. The answer from the CS team is that a refund is impossible. I corrected them saying the other CS requested a discount code, not a refund. The Email bounces back. No answer given. I was in 49 countries in around 200 flights globally with endless of flying companies. But united was one out of two (Turcish Airlines second) which is involved in unfunctional service that causes fraud.

They need to do better Their level of service and quality of product need to improve. They can't rely on a business model that everyone else is using and perform worse than their competitors. They either need to develop better products and services, provide more value for customers, or else. Horrible experience on my last trip. They cancelled my return ticket saying that I was a no-show for the outbound flight although I sat in my seat in the outbound flight and even gate-checked a bag. They wasted more than two hours of my valuable time during my trip and caused a lot of stress. They didn't even know how this happened. No one apologized to me for their mistakes as of date. Their agents thought I was lying or I was the one who made the mistake. Incredible.

First Flight, Last Flight. Aside from the recent scandal United Airlines is literally the worst airline I've ever flown with. The only impressive this is how consistently bad they are at literally every area that constitutes a good flight experience. Incompetence like that takes dedication. Hats off to you United, I will never be flying with you again.