Had some issues due to a bug but that was resolved fast Tried to book a hotel via ratepunk platform (was redirected via booking.com) but it was a bug and accidentally booked the wrong hotel with almost identical name but at the wrong place. Have been charged for premium like 12$. thought I just gone into some sort of scam but the next morning after I wrote a letter they just cancelled my booking, admitted their fault and refunded 12$. Due to the unpleasant experience they left me premium for 1y. Good customer service I can say, way better than booking.com

Must-have tool for travellers who want to save extra $$ on trips A must-have tool for travellers who want to save extra $$ on trips. Not annoying, pops up only when I am browsing for hotels. Recently discovered emojis which show hotel ratings on different websites and I love it - nice touch Ratepunk!

Excellent booking portal Excellent booking portal - very thrilled to have found Ratepunk who got us an excellent room with many inclusions including free breakfast and cocktails. We were able to stay at a very luxurious resort for an extremely competitive rate. The Ratepunk team is easily contactable via email and the inclusions included free cancellation at a rate significantly cheaper than all other competitors and third party booking sites. We are quite well travelled and experienced in booking high end holidays at competitive prices but Ratepunk was the best I have seen in a while. You’ve got a returning customer! Look forward to booking through them again soon

Disappointing experience Poor website structure, very poor customer service and the story is: Was excited to try this as picked it up from Tadas Burgaila's interview. The first impression was great, found a better deal on price etc. The second step is to pay for it and here we go glitch in their system payment can not be processed. Thought ok, **** happens - took a screenshot and sent it to support received apologies and a link to go and pay and ended up paying £80 more than the best price... Back to support again and the words are "Thank you for your email and for noticing the issue. The conversion to some of the currencies was not working, so our developers' team will fix this issue. From what we can see, the price you paid for your reservation is fair and correct." Wow company that has to find you the best price says you paid FAIR price by overpaying £80... So very disappointing experience, Would be 1 star, but the extension on Chrome works fine so upped it a little.

100 euros saved with a few clicks My friend is an absolute fanatic about this app, and I didn't really believe him until I eventually caved in and used it myself. Saved me 100€ (103€ to be exact) when booking at The London Ritz, with just a few clicks. Trust your friends when they recommend something, haha.