Booked hotel yesterday.It says no… Booked hotel yesterday.It says no pre-payment needed.As soon as I entered bank details I been charged in full.Sent couple of emails no replays. All looks good but its impossible to reach anyone at this stage.Its new platform so customer service should be first class. reference WF26M9 Update.Customer service great, especially Emma. There is still some bugs which needs to be fixed !

Had some issues due to a bug but that was resolved fast Tried to book a hotel via ratepunk platform (was redirected via booking.com) but it was a bug and accidentally booked the wrong hotel with almost identical name but at the wrong place. Have been charged for premium like 12$. thought I just gone into some sort of scam but the next morning after I wrote a letter they just cancelled my booking, admitted their fault and refunded 12$. Due to the unpleasant experience they left me premium for 1y. Good customer service I can say, way better than booking.com

Why ask for the dates required Why ask for the dates required, show dozens of options which I studied only to notice “not available for your dates” . A complete waste of effort. I realise you are trying to sell alternative dates but for most people the dates are firm.

Great extension I was looking where to stay during Spain Formula1 race event. On booking.com prices were raised on every hotel near the track (It was the last minute). But RatePunk showed me from which platform I can book hotel cheaper and I actually ended up saving about €300. Will definitely use it in the future

It's actually crazy this tool is free. It's actually crazy this tool is free. I recently completed my trip to London. I checked accommodation deals on booking.com (Genius level 3 here). I got even more discounts with the extension because it showed the mobile-only price. So yeah, a €226 discount sounds like a bargain, but I also got the VPN change suggestion and got an extra €141 deal!!! 367 Euros saved. well done, Ratepunk!