I’ve been on 20 cruises with 7 cruiselines I’ve been on 20 cruises with seven different cruise lines, if Virgin Voyages is your first ever cruise you’re really setting yourself a really high bar.! Fantastic food and restaurants, amazing that soft drinks is unlimited and included. The only thing is getting used to booking all the restaurants and shows which unfortunately we missed out on some due to high demand and overbooked. Small theatre!

Overall great first time cruise, but be aware for racism on board from other sailors Overall, the service was pretty good, and I was impressed by the options for food choices, activities and entertainment, but I wish the crowd of people were less racist; the Extra Virgin experience threw us off for our last day. We come on vacation to have fun and relax, not to be profiled and made uncomfortable by racist guests. This is something to look into. I would also like to say a big Thank you to Maria, who I was on the phone with before I got on the ship because I was running late due to my flight being delayed. I was able to get there in the nick of time. She sent an urgent email to the terminal crew and informed them we were running late. She stayed on the phone with me and offered encouragement while I panicked about missing the cruise. It was really appreciated, and it's something I will always remember. Thank you, Maria. You were really appreciated, and you are the real MVP. I appreciate all the help. Thanks for helping me create my first cruise experience.

Pulled a scam the day after the cancellation period One day after the full cancellation period they decided to remove an entire country from the itinerary based on their own feedback. They offered everyone on board $11 in sailor loot for the inconvenience and that's it! After getting real feedback they changed their stance within 12 hours. These people will do everything they can to ruin your vacation

Lovely customer service from Nicholas Been going back and fourth with customer service for a while over an issue. Everyone is always so lovely however, really pleased with Nicholas who I spoke to today. He is one of the supervisors and was really friendly and happy to resolve my problem as quick as possible. I really appreciate it! Thank you so much. We absolutely love Virgin Voyages. We had our first ever one last year and have since booked 4 more.

What a poor way to treat customers What a poor way to treat customers. We booked a cruise and paid for the ultimate experience - the massive suite. A pretty penny. We paid upfront. The sign of a good customer. We have 3 other very large holidays with the Virgin group - significant monies. Then without warning I got a 15 second voice mail 2 weeks ago telling me my sailign had been cancelled and I would be refunded. No offer of a rebooking, any chance of getting that cabin size less than 10 months away from the desired sailing. Messages sent by me, absolutely rubbish responses, 'your travel agent will refund you' - I never booked with an agent I booked directly with Virgin! No refund, no offer of a rebook, no human contact, wondering whether Virgin have totally lost the plot.