CM
GBGreat locations, bad boat experiences While the locations were great; this is not a cruise for those individuals who would rather not see or experience overly extroverted LGTBQ+ environments. Adults only cruise. The no-drugs warning is not complied with whatsoever. If you do not like the smell of marijuana, do not for one second think the no-drugs sign prevents people from brining it on the boat, or smoking it on the beach you go to in Bimini. The room was decent, nothing extravagant. The non-square room creates an issue with getting around the bed to the balcony. If you don’t want to look at rescue boats, get a room above floor 10. The staff were great with assistance and service.
John Williams
GBSexual advances from a Crew member with no action taken.. Similar to the review posted by Michael Healy on 14th March my partner too was hit on by a staff member called Dion J***** who propositioned her for sex. Again, similarly to the other review left by Michael it was reported to VV customer services but they have done nothing at all. Absolutely appalling.
Mark S
GBWhat a poor way to treat customers What a poor way to treat customers. We booked a cruise and paid for the ultimate experience - the massive suite. A pretty penny. We paid upfront. The sign of a good customer. We have 3 other very large holidays with the Virgin group - significant monies. Then without warning I got a 15 second voice mail 2 weeks ago telling me my sailign had been cancelled and I would be refunded. No offer of a rebooking, any chance of getting that cabin size less than 10 months away from the desired sailing. Messages sent by me, absolutely rubbish responses, 'your travel agent will refund you' - I never booked with an agent I booked directly with Virgin! No refund, no offer of a rebook, no human contact, wondering whether Virgin have totally lost the plot.
Tayana Brumaire
GBOverall great first time cruise, but be aware for racism on board from other sailors Overall, the service was pretty good, and I was impressed by the options for food choices, activities and entertainment, but I wish the crowd of people were less racist; the Extra Virgin experience threw us off for our last day. We come on vacation to have fun and relax, not to be profiled and made uncomfortable by racist guests. This is something to look into. I would also like to say a big Thank you to Maria, who I was on the phone with before I got on the ship because I was running late due to my flight being delayed. I was able to get there in the nick of time. She sent an urgent email to the terminal crew and informed them we were running late. She stayed on the phone with me and offered encouragement while I panicked about missing the cruise. It was really appreciated, and it's something I will always remember. Thank you, Maria. You were really appreciated, and you are the real MVP. I appreciate all the help. Thanks for helping me create my first cruise experience.
Yolanda E
GBMost Epic Experience I had the most amazing experience anyone could imagine. I’ve often experience car sickness as a passenger. So I prepared myself, by buying lots of medications for motion sickness. I never use any of those items, because I was just fine. It was the smoothest sail ever!!! The food was amazingly fresh, the ship was immaculately clean, the staff were awesome. The entertainment was wonderful !! I had so much fun experience, I’m exhausted talking about it. I just want to recover and plan my next voyage.