"Embarking on Elegance: A Rock Star's Journey Aboard Virgin Voyages' Scarlet Lady, Where Dreams Set Sail" Embarking on the Virgin Voyages Scarlet Lady was like stepping into a dream where every detail was tailored to perfection. From the moment I set foot on the ship, I knew this was going to be the best cruise I've ever experienced. The Rock Star status is not just a title; it's a passport to an elevated world of luxury and exclusivity that I will always choose when cruising with Virgin Voyages. The vast array of cuisine on board was a culinary odyssey, a testament to the ship's commitment to gastronomic excellence. With over 20 eateries, each dish crafted by Michelin-starred chefs, the flavors were as diverse as they were delightful. From the sizzling Korean BBQ at Gunbae to the sophisticated ambiance of The Wake's steak and seafood, every meal was an adventure in itself. But what truly made the trip unforgettable was the concierge service provided to us Rock Stars. My assigned concierge was the epitome of professionalism and warmth, ensuring every aspect of my journey was seamless and enjoyable. Her attention to detail and genuine care for my preferences turned a great vacation into an extraordinary one. In summary, the Virgin Voyages Scarlet Lady isn't just a cruise; it's a celebration of style, comfort, and indulgence. With Rock Star status, the journey transcends the ordinary, offering a taste of the good life that's simply irresistible. I can't wait for my next voyage with Virgin Voyages, where I know I'll be treated to another round of impeccable service, exquisite dining, and memories to last a lifetime.

Sad To Report I’m surprised that such a nice experience can be ruined due to corporate greed. There was a $453.68 charge on my account. I called customer service and now they are refusing to honor their agreement and give me a refund. I have writing that I’m due this refund but I will need to take legal action. If you sail with them be sure to get costs writing.

One of the best vacations EVER One of the best vacations EVER! The staff at Virgin are so incredible especially Karina our Rockstar agent! She was so professional and accommodating on both of our voyages (we sailed back to back April 7-17! Gabriel was great too! We are definitely planning another voyage for next year! The food was delicious, our suite was a “cheeky corner suite” with an aft balcony which I highly recommend! Zsolt at the On the Rocks bar was a fantastic server along with Dragona our housekeeper who was also top notch! Ayu at Richard’s Rooftop became our sweet friend as well! She was so attentive! We had no idea how great an all adult cruise was until we sailed Virgin- I cannot recommend this cruise line enough and even got teary eyed when we disembarked. The entertainment was great and Scarlet Night was definitely worth it! One thing I failed to do was rent a golf cart in Grand Turk which I would recommend doing in advance next time.

What a poor way to treat customers What a poor way to treat customers. We booked a cruise and paid for the ultimate experience - the massive suite. A pretty penny. We paid upfront. The sign of a good customer. We have 3 other very large holidays with the Virgin group - significant monies. Then without warning I got a 15 second voice mail 2 weeks ago telling me my sailign had been cancelled and I would be refunded. No offer of a rebooking, any chance of getting that cabin size less than 10 months away from the desired sailing. Messages sent by me, absolutely rubbish responses, 'your travel agent will refund you' - I never booked with an agent I booked directly with Virgin! No refund, no offer of a rebook, no human contact, wondering whether Virgin have totally lost the plot.

ZERO CUSTOMER SRVICE I have NEVER felt LESS important to a company than Virgin !! The cruise itself was ok and the service was alright. The ports were lack luster , excursions limited. The dinning availability was awful. Eating dinner at 10pm is NOT ENJOYABLE. The icing on the cake was when we were at their "private" Beach club in Bimini and due to their neglect of pathways, my toe was broken. NOT ONCE did anyone inquire if I was ok after I was in Medical and xray .We disembarked the next day and as they hurled us off for the next group of victims,I was never offered a wheelchair or help getting through disembarkation !!!! The pJ party was great. Other than that ......Terrible experience.