Shelly S Flores
GBOne of the best vacations EVER One of the best vacations EVER! The staff at Virgin are so incredible especially Karina our Rockstar agent! She was so professional and accommodating on both of our voyages (we sailed back to back April 7-17! Gabriel was great too! We are definitely planning another voyage for next year! The food was delicious, our suite was a “cheeky corner suite” with an aft balcony which I highly recommend! Zsolt at the On the Rocks bar was a fantastic server along with Dragona our housekeeper who was also top notch! Ayu at Richard’s Rooftop became our sweet friend as well! She was so attentive! We had no idea how great an all adult cruise was until we sailed Virgin- I cannot recommend this cruise line enough and even got teary eyed when we disembarked. The entertainment was great and Scarlet Night was definitely worth it! One thing I failed to do was rent a golf cart in Grand Turk which I would recommend doing in advance next time.
John Williams
GBSexual advances from a Crew member with no action taken.. Similar to the review posted by Michael Healy on 14th March my partner too was hit on by a staff member called Dion J***** who propositioned her for sex. Again, similarly to the other review left by Michael it was reported to VV customer services but they have done nothing at all. Absolutely appalling.
Club Member
GBZERO CUSTOMER SRVICE I have NEVER felt LESS important to a company than Virgin !! The cruise itself was ok and the service was alright. The ports were lack luster , excursions limited. The dinning availability was awful. Eating dinner at 10pm is NOT ENJOYABLE. The icing on the cake was when we were at their "private" Beach club in Bimini and due to their neglect of pathways, my toe was broken. NOT ONCE did anyone inquire if I was ok after I was in Medical and xray .We disembarked the next day and as they hurled us off for the next group of victims,I was never offered a wheelchair or help getting through disembarkation !!!! The pJ party was great. Other than that ......Terrible experience.
Michelle Nock Ritchie
GBBest cruise ever This was my 5th cruise. It was by far the best experience I've had on a boat. Customer service exceeded expectations. Nothing was overly crowded. The food options were so incredible. Between the restaurants and the gallery there was something for everyone. The make your own salad was by far the best salad "bar" I've ever eaten. The dessert options were delicious too. So many options. I loved that it was adult only. I love children but sometimes it's nice to not have them around. The casino and shops were both nice. The tattoo shop on board was fantastic. My sister and I got matching tattoos. The terrace was nice. The hammock was a great place to relax and enjoy the ocean breeze. I loved all the options for bars. All the bartenders knew what they were doing and the drinks were reasonably priced. I can honestly say I will never go on another cruise line. Virgin won me over for life!!
David
GBDavid Lewenz room 8202Z review of his experience On a scale of one to 10 I’d give an overall reading, rating about 8.5. The free brewed coffee on a scale of one to 10 was about a five staff and I mean all the staff 10 solid and food quality and presentation 10 solid the room accommodations were very nice but tight there’s no way two people can share a cabin with a balcony comfortably Architectural interior design of the boat was also there was a phenomenal amount of planning that went into building this boat. It shows in all areas. Charging $200 for tour of the bridge and engine room is just plain stupid if it was $50 a person, I probably would’ve paid it . The workout facilities were good not as good as my gym membership at lifetime fitness but it worked and I got a good workout every day. Track was also very nice. I use room service once and paid the seven dollar delivery charge and I understand you got offset your labor cost somehow Drink package was good quality of drinks was very good. Ships entertainment live venue was OK. The two comedians were terrible but the Vil show was very funny and good the bar music, particularly the Hispanic group was excellent and the food was also