What a poor way to treat customers What a poor way to treat customers. We booked a cruise and paid for the ultimate experience - the massive suite. A pretty penny. We paid upfront. The sign of a good customer. We have 3 other very large holidays with the Virgin group - significant monies. Then without warning I got a 15 second voice mail 2 weeks ago telling me my sailign had been cancelled and I would be refunded. No offer of a rebooking, any chance of getting that cabin size less than 10 months away from the desired sailing. Messages sent by me, absolutely rubbish responses, 'your travel agent will refund you' - I never booked with an agent I booked directly with Virgin! No refund, no offer of a rebook, no human contact, wondering whether Virgin have totally lost the plot.

Top notch experience Top notch experience ! From the culinary ; live events ; cocktails ; spa ; gym; pool facilities ; ports and relaxation at its best ! Can’t say enough to invite others to join the Sailors as us that have enjoyed to come aboard !

Most Epic Experience I had the most amazing experience anyone could imagine. I’ve often experience car sickness as a passenger. So I prepared myself, by buying lots of medications for motion sickness. I never use any of those items, because I was just fine. It was the smoothest sail ever!!! The food was amazingly fresh, the ship was immaculately clean, the staff were awesome. The entertainment was wonderful !! I had so much fun experience, I’m exhausted talking about it. I just want to recover and plan my next voyage.

Concerned The Resilient Lady is a lovely, modern ship. The restaurants, food and staff are exceptional. I am, however, disappointed by the lack of concern over what could become quite a problem. I was bitten by something in my cabin. The bites look quite like those of a bed bug. It took 3 visits for an investigation and I never received an update from them. I was promised a call and was to have my laundry done-never happened. Another in our group was also bitten and I've since discovered another on a different floor. The manager was not interested and seemed not to want to take any precautionary measures to prevent a possible outbreak or that I may take it home. I spent a rather unpleasant 2 weeks with weeping itchy bites. Let's hope it doesn't spread.

David Lewenz room 8202Z review of his experience On a scale of one to 10 I’d give an overall reading, rating about 8.5. The free brewed coffee on a scale of one to 10 was about a five staff and I mean all the staff 10 solid and food quality and presentation 10 solid the room accommodations were very nice but tight there’s no way two people can share a cabin with a balcony comfortably Architectural interior design of the boat was also there was a phenomenal amount of planning that went into building this boat. It shows in all areas. Charging $200 for tour of the bridge and engine room is just plain stupid if it was $50 a person, I probably would’ve paid it . The workout facilities were good not as good as my gym membership at lifetime fitness but it worked and I got a good workout every day. Track was also very nice. I use room service once and paid the seven dollar delivery charge and I understand you got offset your labor cost somehow Drink package was good quality of drinks was very good. Ships entertainment live venue was OK. The two comedians were terrible but the Vil show was very funny and good the bar music, particularly the Hispanic group was excellent and the food was also