Sad To Report I’m surprised that such a nice experience can be ruined due to corporate greed. There was a $453.68 charge on my account. I called customer service and now they are refusing to honor their agreement and give me a refund. I have writing that I’m due this refund but I will need to take legal action. If you sail with them be sure to get costs writing.

Cancelled our booked cruise, no customer service since Cancelled our booked cruise, after emailing and emailing and finally contacting via social media... they emailed us with an offer of a replacement cruise but since then we have had nothing but radio silence (we have followed up with them multiple times) to see what our options are. Moral of the story... don't book anything with Virgin Voyages

Overall great first time cruise, but be aware for racism on board from other sailors Overall, the service was pretty good, and I was impressed by the options for food choices, activities and entertainment, but I wish the crowd of people were less racist; the Extra Virgin experience threw us off for our last day. We come on vacation to have fun and relax, not to be profiled and made uncomfortable by racist guests. This is something to look into. I would also like to say a big Thank you to Maria, who I was on the phone with before I got on the ship because I was running late due to my flight being delayed. I was able to get there in the nick of time. She sent an urgent email to the terminal crew and informed them we were running late. She stayed on the phone with me and offered encouragement while I panicked about missing the cruise. It was really appreciated, and it's something I will always remember. Thank you, Maria. You were really appreciated, and you are the real MVP. I appreciate all the help. Thanks for helping me create my first cruise experience.

Can’t rate this cruise line highly enough. Exceptional service. 4 and 5 star restaurants. Food was amazing. Cabin and balcony had ample amount of space and good facilities. We never struggled to find seating/loungers to relax or participate in the many activities. We will be back for sure. Pity next season for us down under has been cancelled🤨

One of the best vacations EVER One of the best vacations EVER! The staff at Virgin are so incredible especially Karina our Rockstar agent! She was so professional and accommodating on both of our voyages (we sailed back to back April 7-17! Gabriel was great too! We are definitely planning another voyage for next year! The food was delicious, our suite was a “cheeky corner suite” with an aft balcony which I highly recommend! Zsolt at the On the Rocks bar was a fantastic server along with Dragona our housekeeper who was also top notch! Ayu at Richard’s Rooftop became our sweet friend as well! She was so attentive! We had no idea how great an all adult cruise was until we sailed Virgin- I cannot recommend this cruise line enough and even got teary eyed when we disembarked. The entertainment was great and Scarlet Night was definitely worth it! One thing I failed to do was rent a golf cart in Grand Turk which I would recommend doing in advance next time.