Cancelled our booked cruise, no customer service since Cancelled our booked cruise, after emailing and emailing and finally contacting via social media... they emailed us with an offer of a replacement cruise but since then we have had nothing but radio silence (we have followed up with them multiple times) to see what our options are. Moral of the story... don't book anything with Virgin Voyages

Sous chef on deck seven pizza pizza pizza … I enjoyed my trip overall thank to Sous chef On deck seven great pizza best pizza I had on a cruise and the hotdogs, popcorn and chicken. I enjoyed it so I had to say something about my food experience. It would be the pizza the hotdogs and the popcorn and chicken thank you sous chef on deck seven I truly appreciate you making my experience much better and for that I’ll give them a five STAR if I had the base my ratings on any other restaurant, they would not get a five the food was not done or horrible

David Lewenz room 8202Z review of his experience On a scale of one to 10 I’d give an overall reading, rating about 8.5. The free brewed coffee on a scale of one to 10 was about a five staff and I mean all the staff 10 solid and food quality and presentation 10 solid the room accommodations were very nice but tight there’s no way two people can share a cabin with a balcony comfortably Architectural interior design of the boat was also there was a phenomenal amount of planning that went into building this boat. It shows in all areas. Charging $200 for tour of the bridge and engine room is just plain stupid if it was $50 a person, I probably would’ve paid it . The workout facilities were good not as good as my gym membership at lifetime fitness but it worked and I got a good workout every day. Track was also very nice. I use room service once and paid the seven dollar delivery charge and I understand you got offset your labor cost somehow Drink package was good quality of drinks was very good. Ships entertainment live venue was OK. The two comedians were terrible but the Vil show was very funny and good the bar music, particularly the Hispanic group was excellent and the food was also

Sad To Report I’m surprised that such a nice experience can be ruined due to corporate greed. There was a $453.68 charge on my account. I called customer service and now they are refusing to honor their agreement and give me a refund. I have writing that I’m due this refund but I will need to take legal action. If you sail with them be sure to get costs writing.

One of the best vacations EVER One of the best vacations EVER! The staff at Virgin are so incredible especially Karina our Rockstar agent! She was so professional and accommodating on both of our voyages (we sailed back to back April 7-17! Gabriel was great too! We are definitely planning another voyage for next year! The food was delicious, our suite was a “cheeky corner suite” with an aft balcony which I highly recommend! Zsolt at the On the Rocks bar was a fantastic server along with Dragona our housekeeper who was also top notch! Ayu at Richard’s Rooftop became our sweet friend as well! She was so attentive! We had no idea how great an all adult cruise was until we sailed Virgin- I cannot recommend this cruise line enough and even got teary eyed when we disembarked. The entertainment was great and Scarlet Night was definitely worth it! One thing I failed to do was rent a golf cart in Grand Turk which I would recommend doing in advance next time.