Cancelled our booked cruise, no customer service since Cancelled our booked cruise, after emailing and emailing and finally contacting via social media... they emailed us with an offer of a replacement cruise but since then we have had nothing but radio silence (we have followed up with them multiple times) to see what our options are. Moral of the story... don't book anything with Virgin Voyages

Pulled a scam the day after the cancellation period One day after the full cancellation period they decided to remove an entire country from the itinerary based on their own feedback. They offered everyone on board $11 in sailor loot for the inconvenience and that's it! After getting real feedback they changed their stance within 12 hours. These people will do everything they can to ruin your vacation

Top notch experience Top notch experience ! From the culinary ; live events ; cocktails ; spa ; gym; pool facilities ; ports and relaxation at its best ! Can’t say enough to invite others to join the Sailors as us that have enjoyed to come aboard !

What a poor way to treat customers What a poor way to treat customers. We booked a cruise and paid for the ultimate experience - the massive suite. A pretty penny. We paid upfront. The sign of a good customer. We have 3 other very large holidays with the Virgin group - significant monies. Then without warning I got a 15 second voice mail 2 weeks ago telling me my sailign had been cancelled and I would be refunded. No offer of a rebooking, any chance of getting that cabin size less than 10 months away from the desired sailing. Messages sent by me, absolutely rubbish responses, 'your travel agent will refund you' - I never booked with an agent I booked directly with Virgin! No refund, no offer of a rebook, no human contact, wondering whether Virgin have totally lost the plot.

Most Epic Experience I had the most amazing experience anyone could imagine. I’ve often experience car sickness as a passenger. So I prepared myself, by buying lots of medications for motion sickness. I never use any of those items, because I was just fine. It was the smoothest sail ever!!! The food was amazingly fresh, the ship was immaculately clean, the staff were awesome. The entertainment was wonderful !! I had so much fun experience, I’m exhausted talking about it. I just want to recover and plan my next voyage.