Virgin Voyages

1000 South Pine Island Road, Suite 600, 33324, Plantation, United States
image
3.50
Based on 20 Reviews

5

50.00%

4

10.00%

3

10.00%

2

0.00%

1

30.00%
About Virgin Voyages

Ahoy! Virgin Voyages sets sail on 18+ cruises in the Caribbean and Mediterranean with home ports in Miami, Florida and Barcelona, Spain. Virgin Voyages' experiences bring a ‘Sea Change’ to the cruise industry through a commitment to sustainability and diversity, as well as reigniting the discovery and passion for travel that our Sailors demand. The first ship, Scarlet Lady will sail to our Caribbean destinations including Bimini, Puerto Plata, Costa Maya, Playa del Carmen, Cozumel, Key West, and San Juan. Sailors will venture on 4- to 7-night, no rules, no limits sea voyages filled with seaborne intrigue, 20+ gourmet eateries, stunning shows by famous DJs, wellness and relaxation, and--yes--partying till the sun’s up.

Tags
Contact Info

You need to Login first to submit your review.

image
Rimsha
GB

Lovely customer service from Nicholas Been going back and fourth with customer service for a while over an issue. Everyone is always so lovely however, really pleased with Nicholas who I spoke to today. He is one of the supervisors and was really friendly and happy to resolve my problem as quick as possible. I really appreciate it! Thank you so much. We absolutely love Virgin Voyages. We had our first ever one last year and have since booked 4 more.

image
Melissa Benton
GB

Sad To Report I’m surprised that such a nice experience can be ruined due to corporate greed. There was a $453.68 charge on my account. I called customer service and now they are refusing to honor their agreement and give me a refund. I have writing that I’m due this refund but I will need to take legal action. If you sail with them be sure to get costs writing.

image
James
AU

Cancelled our booked cruise, no customer service since Cancelled our booked cruise, after emailing and emailing and finally contacting via social media... they emailed us with an offer of a replacement cruise but since then we have had nothing but radio silence (we have followed up with them multiple times) to see what our options are. Moral of the story... don't book anything with Virgin Voyages

image
Joanne McFarlane
AU

Concerned The Resilient Lady is a lovely, modern ship. The restaurants, food and staff are exceptional. I am, however, disappointed by the lack of concern over what could become quite a problem. I was bitten by something in my cabin. The bites look quite like those of a bed bug. It took 3 visits for an investigation and I never received an update from them. I was promised a call and was to have my laundry done-never happened. Another in our group was also bitten and I've since discovered another on a different floor. The manager was not interested and seemed not to want to take any precautionary measures to prevent a possible outbreak or that I may take it home. I spent a rather unpleasant 2 weeks with weeping itchy bites. Let's hope it doesn't spread.

image
Club Member
GB

ZERO CUSTOMER SRVICE I have NEVER felt LESS important to a company than Virgin !! The cruise itself was ok and the service was alright. The ports were lack luster , excursions limited. The dinning availability was awful. Eating dinner at 10pm is NOT ENJOYABLE. The icing on the cake was when we were at their "private" Beach club in Bimini and due to their neglect of pathways, my toe was broken. NOT ONCE did anyone inquire if I was ok after I was in Medical and xray .We disembarked the next day and as they hurled us off for the next group of victims,I was never offered a wheelchair or help getting through disembarkation !!!! The pJ party was great. Other than that ......Terrible experience.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow