John Williams
GBSexual advances from a Crew member with no action taken.. Similar to the review posted by Michael Healy on 14th March my partner too was hit on by a staff member called Dion J***** who propositioned her for sex. Again, similarly to the other review left by Michael it was reported to VV customer services but they have done nothing at all. Absolutely appalling.
Mark S
GBWhat a poor way to treat customers What a poor way to treat customers. We booked a cruise and paid for the ultimate experience - the massive suite. A pretty penny. We paid upfront. The sign of a good customer. We have 3 other very large holidays with the Virgin group - significant monies. Then without warning I got a 15 second voice mail 2 weeks ago telling me my sailign had been cancelled and I would be refunded. No offer of a rebooking, any chance of getting that cabin size less than 10 months away from the desired sailing. Messages sent by me, absolutely rubbish responses, 'your travel agent will refund you' - I never booked with an agent I booked directly with Virgin! No refund, no offer of a rebook, no human contact, wondering whether Virgin have totally lost the plot.
Rimsha
GBLovely customer service from Nicholas Been going back and fourth with customer service for a while over an issue. Everyone is always so lovely however, really pleased with Nicholas who I spoke to today. He is one of the supervisors and was really friendly and happy to resolve my problem as quick as possible. I really appreciate it! Thank you so much. We absolutely love Virgin Voyages. We had our first ever one last year and have since booked 4 more.
Anita Paz
GBTop notch experience Top notch experience ! From the culinary ; live events ; cocktails ; spa ; gym; pool facilities ; ports and relaxation at its best ! Can’t say enough to invite others to join the Sailors as us that have enjoyed to come aboard !
JUMP UP WITB MEL
GBunforgettable My trip to international turf floating on international waters with friendly faces and exceptional service on VIRGIN VOYAGES was top rated and pure fun! The ships food and entertainment was very diverse and provocative and will have you wanting more. I'm really regretting I haven't sea traveled before! Now, All I can say is Cheers to VIRGIN VOYAGES for setting up an experience of a lifetime! If you are looking for a secluded great time and worry free enjoyment THIS IS IT!