Cancelled our booked cruise, no customer service since Cancelled our booked cruise, after emailing and emailing and finally contacting via social media... they emailed us with an offer of a replacement cruise but since then we have had nothing but radio silence (we have followed up with them multiple times) to see what our options are. Moral of the story... don't book anything with Virgin Voyages

"Embarking on Elegance: A Rock Star's Journey Aboard Virgin Voyages' Scarlet Lady, Where Dreams Set Sail" Embarking on the Virgin Voyages Scarlet Lady was like stepping into a dream where every detail was tailored to perfection. From the moment I set foot on the ship, I knew this was going to be the best cruise I've ever experienced. The Rock Star status is not just a title; it's a passport to an elevated world of luxury and exclusivity that I will always choose when cruising with Virgin Voyages. The vast array of cuisine on board was a culinary odyssey, a testament to the ship's commitment to gastronomic excellence. With over 20 eateries, each dish crafted by Michelin-starred chefs, the flavors were as diverse as they were delightful. From the sizzling Korean BBQ at Gunbae to the sophisticated ambiance of The Wake's steak and seafood, every meal was an adventure in itself. But what truly made the trip unforgettable was the concierge service provided to us Rock Stars. My assigned concierge was the epitome of professionalism and warmth, ensuring every aspect of my journey was seamless and enjoyable. Her attention to detail and genuine care for my preferences turned a great vacation into an extraordinary one. In summary, the Virgin Voyages Scarlet Lady isn't just a cruise; it's a celebration of style, comfort, and indulgence. With Rock Star status, the journey transcends the ordinary, offering a taste of the good life that's simply irresistible. I can't wait for my next voyage with Virgin Voyages, where I know I'll be treated to another round of impeccable service, exquisite dining, and memories to last a lifetime.

Sad To Report I’m surprised that such a nice experience can be ruined due to corporate greed. There was a $453.68 charge on my account. I called customer service and now they are refusing to honor their agreement and give me a refund. I have writing that I’m due this refund but I will need to take legal action. If you sail with them be sure to get costs writing.

Concerned The Resilient Lady is a lovely, modern ship. The restaurants, food and staff are exceptional. I am, however, disappointed by the lack of concern over what could become quite a problem. I was bitten by something in my cabin. The bites look quite like those of a bed bug. It took 3 visits for an investigation and I never received an update from them. I was promised a call and was to have my laundry done-never happened. Another in our group was also bitten and I've since discovered another on a different floor. The manager was not interested and seemed not to want to take any precautionary measures to prevent a possible outbreak or that I may take it home. I spent a rather unpleasant 2 weeks with weeping itchy bites. Let's hope it doesn't spread.

ZERO CUSTOMER SRVICE I have NEVER felt LESS important to a company than Virgin !! The cruise itself was ok and the service was alright. The ports were lack luster , excursions limited. The dinning availability was awful. Eating dinner at 10pm is NOT ENJOYABLE. The icing on the cake was when we were at their "private" Beach club in Bimini and due to their neglect of pathways, my toe was broken. NOT ONCE did anyone inquire if I was ok after I was in Medical and xray .We disembarked the next day and as they hurled us off for the next group of victims,I was never offered a wheelchair or help getting through disembarkation !!!! The pJ party was great. Other than that ......Terrible experience.