ZERO CUSTOMER SRVICE I have NEVER felt LESS important to a company than Virgin !! The cruise itself was ok and the service was alright. The ports were lack luster , excursions limited. The dinning availability was awful. Eating dinner at 10pm is NOT ENJOYABLE. The icing on the cake was when we were at their "private" Beach club in Bimini and due to their neglect of pathways, my toe was broken. NOT ONCE did anyone inquire if I was ok after I was in Medical and xray .We disembarked the next day and as they hurled us off for the next group of victims,I was never offered a wheelchair or help getting through disembarkation !!!! The pJ party was great. Other than that ......Terrible experience.

Sous chef on deck seven pizza pizza pizza … I enjoyed my trip overall thank to Sous chef On deck seven great pizza best pizza I had on a cruise and the hotdogs, popcorn and chicken. I enjoyed it so I had to say something about my food experience. It would be the pizza the hotdogs and the popcorn and chicken thank you sous chef on deck seven I truly appreciate you making my experience much better and for that I’ll give them a five STAR if I had the base my ratings on any other restaurant, they would not get a five the food was not done or horrible

Lovely customer service from Nicholas Been going back and fourth with customer service for a while over an issue. Everyone is always so lovely however, really pleased with Nicholas who I spoke to today. He is one of the supervisors and was really friendly and happy to resolve my problem as quick as possible. I really appreciate it! Thank you so much. We absolutely love Virgin Voyages. We had our first ever one last year and have since booked 4 more.

David Lewenz room 8202Z review of his experience On a scale of one to 10 I’d give an overall reading, rating about 8.5. The free brewed coffee on a scale of one to 10 was about a five staff and I mean all the staff 10 solid and food quality and presentation 10 solid the room accommodations were very nice but tight there’s no way two people can share a cabin with a balcony comfortably Architectural interior design of the boat was also there was a phenomenal amount of planning that went into building this boat. It shows in all areas. Charging $200 for tour of the bridge and engine room is just plain stupid if it was $50 a person, I probably would’ve paid it . The workout facilities were good not as good as my gym membership at lifetime fitness but it worked and I got a good workout every day. Track was also very nice. I use room service once and paid the seven dollar delivery charge and I understand you got offset your labor cost somehow Drink package was good quality of drinks was very good. Ships entertainment live venue was OK. The two comedians were terrible but the Vil show was very funny and good the bar music, particularly the Hispanic group was excellent and the food was also

Most Epic Experience I had the most amazing experience anyone could imagine. I’ve often experience car sickness as a passenger. So I prepared myself, by buying lots of medications for motion sickness. I never use any of those items, because I was just fine. It was the smoothest sail ever!!! The food was amazingly fresh, the ship was immaculately clean, the staff were awesome. The entertainment was wonderful !! I had so much fun experience, I’m exhausted talking about it. I just want to recover and plan my next voyage.