Poor Customer Service. Poor Customer Service. Make that VERY Poor Customer Service. Bill is higher than contract amount. They NEVER return phone calls as they promise. I called 5 times in one week, left messages as instructed, never received a return call. I also had a $146 credit that they have yet to explain where it went (not to me). Avoid these people.

Unauthorized Switch! 11/16/2020 I got a letter from BGE saying that Think Energy will be my new electric supplier yesterday or in a few days. I didn't authorize this! In fact I hang up when these companies call because I have yet to see one beat Baltimore Gas Electric (BGE)'s own rates!

We have become Think Energy customers… We have become Think Energy customers and couldn't be happier with our choice. We are already realizing savings, month after month! We also love the fact that we don't have to keep choosing plans every 6 months, or yearly. Think Energy offered us a 36 month plan at a very affordable rate, and the kicker is that we are supporting 100% clean energy as well! Thank you, Think Energy!

THINK ENERGY IS AWESOME BECAUSE THE… THINK ENERGY IS AWESOME BECAUSE THE PEOPLE ARE REAL !!!! GOOD , BAD & UGLY !!! LOL HAHAHA ********EXCELLENT ABOUT COMMUNICATIONS !!! ********EXCELLENT ABOUT THE OPPORTUNITY NOW & THE FUTURE !!! "COMING TO TEXAS " !!!!!!!!!!!!! CRAIG W. CASTILLO HOUSTON TEXAS USA

Improvement Suggestions for Improved Customer Satisfaction Suggestions for ThinkEnergy to improve customer satisfaction. (1) My experience calling customer support was that sometimes nobody answered within 45 minutes (when I then gave up waiting), but other times it was not so long. (2) The Contact Us web page should allow for Chat contacts whereby we can see what place in line we are and thus judge how long a wait there might be. (3) The Customer Support phone response should provide a mechanism to allow us to choose an option to leave a message... which there seems to be if you press "1" while on hold, though the automated messages never tell us about that option. (4) ThinkEnergy should provide a web site accessible by NorthEast customers to login and check the status of their account, their contract, and the contract end date, usage, etc. as they do for their Texas customers. Overall it took a number of weeks to switch to ThinkEnergy as a supplier which is longer than what I've experienced in other states, so if you are switching over, my suggestion is to be patient and wait for 4-6 weeks before confirming whether that has been completed by calling the power delivery company.