Poor Customer Service. Poor Customer Service. Make that VERY Poor Customer Service. Bill is higher than contract amount. They NEVER return phone calls as they promise. I called 5 times in one week, left messages as instructed, never received a return call. I also had a $146 credit that they have yet to explain where it went (not to me). Avoid these people.

I’m so glad I chose Think Energy! I’m so glad I chose Think Energy to be my supplier. Switching was seamless and easy. I know I am helping our environment too as Think Energy offers only 100 percent clean electricity and the multi year terms offer me the most protection over rising prices.

Think Energy raises the bar in energy supply Think Energy - #1 energy supplier. Their rates and discounts are extremely competitive and customer service are promptly responsive and resourceful. Finally an energy company that is not a scam and over delivers. Double thumbs up!!!

Improvement Suggestions for Improved Customer Satisfaction Suggestions for ThinkEnergy to improve customer satisfaction. (1) My experience calling customer support was that sometimes nobody answered within 45 minutes (when I then gave up waiting), but other times it was not so long. (2) The Contact Us web page should allow for Chat contacts whereby we can see what place in line we are and thus judge how long a wait there might be. (3) The Customer Support phone response should provide a mechanism to allow us to choose an option to leave a message... which there seems to be if you press "1" while on hold, though the automated messages never tell us about that option. (4) ThinkEnergy should provide a web site accessible by NorthEast customers to login and check the status of their account, their contract, and the contract end date, usage, etc. as they do for their Texas customers. Overall it took a number of weeks to switch to ThinkEnergy as a supplier which is longer than what I've experienced in other states, so if you are switching over, my suggestion is to be patient and wait for 4-6 weeks before confirming whether that has been completed by calling the power delivery company.

Couldn't be any happier Couldn't be any happier. With community solar and the free energy club, I barely have an electric bill anymore. This company is 5 star all the way. Thank you for introducing me to community solar. everyone should be on a farm.