Supporting solar. Excellent customer service. I signed up for solar to support renewable energy. The billing process was confusing at first, but the customer service representative I spoke with was fantastic. Now that I have the hang of the billing process, this is an easy way for me to support solar.

Sending solar power to my Utility Co. is good. I am delighted that I have finally started to receive "CDG" credits on my utility bill; I am pleased to be sending solar power into my electrical grid. I signed up years ago before they built my local solar array and it was months, if not years before the next contact from Nexamp. At the beginning of last year, I started receiving the CDG credits. As a retired CPA, I'd like Nexamp's billing to be fuller and to correspond to what I'm seeing on the bill from my electric company. At the moment, the 2 accounting systems are living in separate universes. At the moment, I've had 2 months where I paid no utility bill because of accumulated CDG credits. It's a lovely experience, but doesn't seem realistic. On the other hand, I can't find any data on the amount of this accumulated credit on the Nexamp website. Bewildered in Upstate NY--where it's winter and I'm definitely using a lot of electricity.

After a difficult time, a senior exec called me! I have had a tough time understanding the Nexamp cost. For almost 10 days, the phone experience was terrible. Out of the blue, Erik, a senior VP called. He took great measure to research and explain our account. We made some adjustments, and we are going to give Nexamp another try in hopes of seeing the true savings expounded. And, I really appreciated Erik speaking with us several times thru this. The customer service line was terrible, but Erik was wonderful

I just signed up for NexAmp for a 2nd… I just signed up for NexAmp for a 2nd home we own, but only use for family and friends to gather for social events, and to havce additional garage parking for two of our collector vehicles (we call the house Casa Dde Shelby). We have a very large array of solar panels (70) on our main residence, but I could not invest justify getting solar panels for Casa De Shelby as our consumption levels are quite low. I track our consumption of utilities very month, and plan to alter the worksheet I use for Casa De Shelby to ascertain the actual net savings we get with NexAmp. It is clear to me that there is a delay with the NexAmo statements, so correlating the month of consumption will be a bit tricky as it relat4s to the month we receive the statements. I ought to be able to figure it all out, and then be able to slice the numbers up. I am not too worried about getting a 10% savings for electrical costs, although that would be nice. Rather, I am hoping to be able to derive the power we use with some kind of solar source. Since getting privately owned solar panels is not viable with this 2nd home, NexAmp seems to be a nice fit.

Serious billing problems & no support In February of this year, NEXAMP billed me exactly TWICE what my bill should be -- they DOUBLED my Nat'l Grid KWH. I have been trying for two weeks to get a correctionof this problem (cases: # 00322348 & # 00325873) but this problem has not been resolved. I called NEXAMP a week ago (March 12th) to try to unenroll in ONEBILL and to cancel my autopay. Today, on their website, I am still enrolled in ONEBILL and therefore am unable to cancel autopay.