Great savings. Fantastic customer support. I have been a customer for almost a year and they have been saving me money. As others have stated, the billing took a little bit to get used to, but everyone at the company I spoke with was friendly and knowledgeable. I appreciate the time they took to explain everything to me.

Serious billing problems & no support In February of this year, NEXAMP billed me exactly TWICE what my bill should be -- they DOUBLED my Nat'l Grid KWH. I have been trying for two weeks to get a correctionof this problem (cases: # 00322348 & # 00325873) but this problem has not been resolved. I called NEXAMP a week ago (March 12th) to try to unenroll in ONEBILL and to cancel my autopay. Today, on their website, I am still enrolled in ONEBILL and therefore am unable to cancel autopay.

I have reviewed previously I have reviewed previously, but feel an update is warranted. We finally canceled this nonsense after several attempts to get a clear answer on billing. If you look at the other reviews with similar experiences, you will note Nexamps long, winding explanations, that really don'texplain anything. Be advised, you will start out ok, but after awhile you will start getting multiple bills each month, all for different amounts with different due dates. If you have your bill payments budgeted and planned each month (like most households), this becomes problematic. They bill "in arrears"... we got a bill in December for July, but they had no explanation for that delay (National Grid showed the credits on the July bill); and yes, they sent a bill every month in between. They will talk in circles and never fully explain. There were no savings, which was fine, we signed up for environmental reasons, but we are done. Grid sends one easy to understand bill once each month with a single due date. Save your money and your sanity and avoid Nexamp.

Basically a scam Basically a scam There are no "cancellation fees" but they bill you huge amounts for multiple billing cycles after cancellation. That is worse in my opinion because so far it's amount to $500, give me a cancellation fee instead! It is incredibly expensive and not affordable. For me, it is more than my monthly electric bill! I've spent so far $1400 and saved $63.98... And I've had it only for 7 months. I am never doing anything solar again. This is complete BS. Nexamp makes me sick to my stomach.

The company's billing cycle are a mess The company's billing cycle are a mess. This is after the original agreement at signup that billing would be through our electricity service provider, and not billed seperately. We still have not received our October billing. This has resulted in multiple late payment fees, greatly diminishing any cost reduction from credits. This process is further complicated by Nexamp not accepting any digital bank payments. Given the lack of any real savings, and the huge hassle of dealing with Nexamp's disorganized billing processes, we are terminating our account.