Lies about services provided and charges astronomical rates for only small amounts of non-technical work! I'd give zero stars if I could. This company preys on people's sense of urgency. My husband and I flip homes, but did not have time to deal with a clog in our tenants kitchen sink line, so we called Mr. Rooter to deal with it. A van arrived with “D. Rhodes” logo on it (they must just sub out the jobs). The technician charged us an exorbitant amount of money (just shy of $1000) for less than one-hour worth of non-technical work (to snake the sink and replace its PVC P trap, which I believe he destroyed during the process) with minimal expertise for a simple job. I gave him my American Express card and he forced me to sign his tablet saying it was confirmation that they came out. About a week later we received an email with the bill of which the explanation of service was much exaggerated with several false statements. We contacted the Mr. Rooter office manager “Jennifer” to explain the situation and asked for the bill to be significantly reduced because of such. She said that she would have to speak with her upper management to get approval of such discount and that the technician would give us a call to discuss the fallacies on the bill of service, but both never got back to us after a plethora of calls back to her about the issue. We ended up disputing part of the charge with our American Express Corporate Account who told us that they credited us $100 but would not give us anything additional back because I signed the technician’s tablet, which was apparently agreeing to the exorbitant cost for the repair. Both this company and American Express dropped the ball on this one! Needless to say we will never use this company again and we canceled our American Express accounts as they do not back cardholders as they state they do. Avoid this company and American Express at all costs unless you want to be ripped off.

Bryan Ellerbroek was our plumber in… Bryan Ellerbroek was our plumber in Sioux Falls. He was very professional and competent. He opened up our kitchen drain which was plugged and noticed that our older home still had galvanized pipe and recommended that we convert it to PVC for much better drainage, We agreed and he came back soon to accomplish this difficult task in a speedy manner. Bryan also went above-and-beyond and fixed our washing machine hose to drain directly into the sewer instead of going through a side tub first. Yaaaay, Bryan.

SO FAR SO GOOD BUT WILL SEE HOW MONDAY GOES A gentleman by the name of Jeremiah came to clear the main line but could not. e knew what he was doing. He stood by his word and was very easy to work with by answering questions. If he did not know something, he answered truthfully. I was told someone would be by Monday with a camera so I will do an updated review thereafter.

Unclogged commode with 6 foot snake for $ 238 Unclogged commode with 6 foot snake for $236.00. We had a drain cleaning coupon for $99.00 but plumber said that did not apply. A sense of mis-representation. This was an exorbitant charge for work performed but plumber was pleasant and commode flushes.

Mr Rooter Mr. Rooter is 5 Star in Excellence & Service! Santiago & Darrell were prompt, professional, personable and fixed the drain issue with ease & know-how. I appreciate their high level of service & knowledge. Thank you Santiago & Darrell! Additionally thank you to Dawn, who took my call & set up the appointment. I highly recommend Mr. Rooter of Solano, CCC, Tri-Valley!