Lies about services provided and charges astronomical rates for only small amounts of non-technical work! I'd give zero stars if I could. This company preys on people's sense of urgency. My husband and I flip homes, but did not have time to deal with a clog in our tenants kitchen sink line, so we called Mr. Rooter to deal with it. A van arrived with “D. Rhodes” logo on it (they must just sub out the jobs). The technician charged us an exorbitant amount of money (just shy of $1000) for less than one-hour worth of non-technical work (to snake the sink and replace its PVC P trap, which I believe he destroyed during the process) with minimal expertise for a simple job. I gave him my American Express card and he forced me to sign his tablet saying it was confirmation that they came out. About a week later we received an email with the bill of which the explanation of service was much exaggerated with several false statements. We contacted the Mr. Rooter office manager “Jennifer” to explain the situation and asked for the bill to be significantly reduced because of such. She said that she would have to speak with her upper management to get approval of such discount and that the technician would give us a call to discuss the fallacies on the bill of service, but both never got back to us after a plethora of calls back to her about the issue. We ended up disputing part of the charge with our American Express Corporate Account who told us that they credited us $100 but would not give us anything additional back because I signed the technician’s tablet, which was apparently agreeing to the exorbitant cost for the repair. Both this company and American Express dropped the ball on this one! Needless to say we will never use this company again and we canceled our American Express accounts as they do not back cardholders as they state they do. Avoid this company and American Express at all costs unless you want to be ripped off.

Price Gouging Terrible service. Unorganized and charges exorbitant costs without any clear explanation of cost basis. A one hour job with minimal expertise required they will gouge you during emergency stressful situations for more than $1000 per hour for a simple job. Zero explanation of why the cost is so high and whether justified. Avoid at all costs unless you want to be ripped off. They refuse to negotiate because they know they have the leverage when your pipes are broken.

Mr Rooter Mr. Rooter is 5 Star in Excellence & Service! Santiago & Darrell were prompt, professional, personable and fixed the drain issue with ease & know-how. I appreciate their high level of service & knowledge. Thank you Santiago & Darrell! Additionally thank you to Dawn, who took my call & set up the appointment. I highly recommend Mr. Rooter of Solano, CCC, Tri-Valley!

Hire This Woman Ms Keltie Harper arrived early. She was very pleasant and professional, promptly providing a variety of service option for our primary problem with a range of firm estimates. She was flexible. She also stayed to provide service for a secondary problem, also promptly providing a range of service problems together with firm estimates. I would definitely recommend her services to anyone else, and will be requesting her by name for any future services. Five Stars!

ABSOLUTELY HORRIBLE ABSOLUTELY HORRIBLE! The immense lack of professionalism, communication and care is unbelievable from a company. We had major plumbing issues that required a lot. I thought the initial call was perfectly fine only to go south. My water heater had to be moved in order to complete the job, they refuse to move it back unless I pay for a new water heater, which I do not need. Failed to protect my own personal property, there was mud all over my personal items. Mud all over my floor, tracked through my house and refused to clean or take any care. I cannot understand how they continue to have customers as the owner was extremely rude and unwilling to handle a customer complaint, only defend the poor work.