ABSOLUTELY HORRIBLE ABSOLUTELY HORRIBLE! The immense lack of professionalism, communication and care is unbelievable from a company. We had major plumbing issues that required a lot. I thought the initial call was perfectly fine only to go south. My water heater had to be moved in order to complete the job, they refuse to move it back unless I pay for a new water heater, which I do not need. Failed to protect my own personal property, there was mud all over my personal items. Mud all over my floor, tracked through my house and refused to clean or take any care. I cannot understand how they continue to have customers as the owner was extremely rude and unwilling to handle a customer complaint, only defend the poor work.

The one star was for the gentleman who… The one star was for the gentleman who came. Out. This company is a scam. Called for an issue after hrs and never did the CSR tell me company does free estimates during business hours. Now their trying to charge my card without consent for over $300 without even putting a shovel in the grond. If I would have known they did FREE estimates I would have just waited till the morning. COMMON SENSE..... I let the gentleman know before he left because he tried to have me sign the waiver to pay. I said absolutely not and they still tried to get payment from my card..... DO NOT USE THIS COMPANY!

Outrageously expensive in my opinion Technician was polite. Service was outrageously expensive. Toilet replacement not the quality of one taken out and too low for a senior citizen. $1400. To take a small amount of hair from drain, purchase and install new toilet, and camera the sewer line as far as he could reach but not completely because he couldn’t find the way in to the rest of the line.

Hire This Woman Ms Keltie Harper arrived early. She was very pleasant and professional, promptly providing a variety of service option for our primary problem with a range of firm estimates. She was flexible. She also stayed to provide service for a secondary problem, also promptly providing a range of service problems together with firm estimates. I would definitely recommend her services to anyone else, and will be requesting her by name for any future services. Five Stars!

Much too expensive Charging $325 to clean a drain that was unclogged in the interim is outrageous. This happened to me on April 29, 2023 in Montgomery, TX. Also, the scheduled appointment has been rescheduled several times. I will certainly never hire Mr. Rooter to do a job again. I would rather wait days for a decent plumber.