terrible support This is regarding support ticket C000C01A41 I am a tesla solar customer. I've had it on my roof for over two years, as it was in place when I bought the house. I've monitored it's output with the tesla app. Got a new phone and couldn't get the app to show me my system. When I logged in it just tried to sell me a car and other products. I "worked with" Tesla support for over a week trying to address this. It boiled down to this: I could log onto Tesla on my laptop. You have to login to deal with support at all. But I couldn't login to the app on my phone. It'd tell me account is locked and not accessible, WHILE CONCURRENTLY LOGGED IN ON LAPTOP. They said it was two different systems. "One company, one login?", no, apparently not, as they don't have integrated systems. After much hassle and many delays, I logged into the app on the phone, but it just tries to sell me stuff. The "gateway" box next to my modem/router is on, no red lights, and support says they can see my solar monitoring, but it doesn't show up on my phone. I asked if there was any way to get my phone to manually "handshake" the gateway, as everything seems to indicate that the gateway and phone aren't talking to each other, but I'm told there's no way to do that. So in the end they say there's no problem "on their end". I can't see my solar monitoring but they can, and the implication is that something's wrong on my end, but there's nothing unique about my phone or anything. So they say they'll refer it to their "application team". They've done this twice already. They'd say to check back in three days, I'd do so, and find that NOTHING has changed. They did this twice, and now they're not even giving a timeline, just saying that the "app team" will email me when they have some clue. So clearly they have abandoned me. They believe its working perfectly, as they can see my solar panel monitoring, so its not their problem. They make mewling noises about being very concerned but they also seem to say nothing needs to be fixed, so there's no expectation on my end that they'd ever do anything about this ever again (not that they did anything in the first place). So sure, buy some Tesla solar panels. Just expect to be left high and dry as soon as there's a problem. These losers don't care, they dismiss you for days on end with promises of repair that amount to nothing, and straight-up shove you out the door when they're tired of trying to appear helpful. The experience has caused me to loathe this company and I implore you to avoid doing business with them.

3rd World Product and Service from Tesla Solar: Avoid at all costs I paid CASH for a tesla solar system thinking i was dealing with a reputable company who understood customers and their needs. I have spent over $35k on their solar system and powerwall and just after 4 weeks the system has stopped working completely. Since discussing my issue with one of their "service" people i was told that my issue will be sent to their Tier 2 team, who, within 7 - 10 working days will contact me and get the problem fixed. Its now been 15 working days (thats over a month for normal people) and i have had ZERO response from ANYONE at Tesla. When i call in to ask i get a very rude person telling me i have no option but to wait for someone from Tier 2 to respond. Apparently Tier 2 are non customer facing and do not work on weekends. We are completely in their hands as to when our system can operate. I am absolutely dumbfounded with the way in which Tesla has dealt with my issue. PLEASE PLEASE PLEASE save yourself the frustration and look for a company that values customers. After a month with no solar and no response from Tesla i will be looking at options of trying to retrieve my money back. They have sold me a lie. PLEASE NOTE: after 6 weeks of trying to find out when my system will be repaired i have been advised that Tesla Solar has NO customer service team outside the initial ones. This means if this department cannot fix your issue Tier 2 take over. You cannot communicate with them. They will not communicate with you. There is no one to complain to or to push the complaint to. THIS is Tesla's policy. Just wait until you hear from them and when that will be is not listed as a policy, in other words... tough luck... I am truly lost!! I hope this review steers you away from such an awful company and experience!!

Great cars AWFUL Solar energy We love Tesla cars and the philosophy. We made a HUGE mistake in extending that trust to the solar energy unit. It has been the single worst customer experience we’ve had in fifty years. Buy the cars. Whatever you do, don’t order their solar system or you will go months and months awaiting the smallest inevitable repair.

3-year Tesla solar roof system with… 3-year Tesla solar roof system with inverters that, were already replaced twice, stopped communicating with the gateway and after two tech visits and a new gateway still do not communicate. Now it will take more than 3 weeks to get another tech out to try to determine what the issue with the Tesla equipment is. Why couldn’t the other techs fix the issue. Terrible service making customers wait months to troubleshoot issues, get equipment fixed or replaced. This is in addition to my complaint review, I don't recommend Tesla Energy - Complaint 8.28.22, posted August 29, 2022.

Tesla Solar Panels does not provide technical Support We have had Tesla Solar panels for several years without incident until Hurricane Ian and we lost electric for one week. Our bill was always under $50.00 until Nov. when it was $240 and $190 In Dec. In Nov. my husband phoned Tesla and they refused a hone assessment visit stating tha that the Powerwall was working according to their monitoring system. It was Suggested that we phone FPL,After we saw our Dec bill we phone FPL, who also stated our FPL system was working and redused to a home assessment of our electric meter and stated that their monitoring showed decreased energy production of our energy production since July and Tesla is the problem. I would never recommend Tesla Solar panels to anyone, There is no technical support service.