Please dont buy Tesla Solar Actually I would not put one star few months back Solar was installed few days it worked and then stop working and last 5/6 months just between scheduling appointments to fix it , technician comes changes something works for few minus he leaves again stops working called tesla they ask to schedule appointment again one month technician comes does something round robin poor poor customer service please dont waste money and your time and peace trust me

Great cars AWFUL Solar energy We love Tesla cars and the philosophy. We made a HUGE mistake in extending that trust to the solar energy unit. It has been the single worst customer experience we’ve had in fifty years. Buy the cars. Whatever you do, don’t order their solar system or you will go months and months awaiting the smallest inevitable repair.

Tesla Energy…just as awful as Tesla Service Centers The only thing worse than Tesla service centers is the service you get from Tesla Energy. Tesla told us our system would take 3 days to install. After not showing up for 15 to 20 appointments…the system took 35 days to install. They system never worked the way it should. It is underproducing massively compared to what Tesla said it would. Tesla doesn’t monitor the system much at all. They installed inverters that were already so out of date that they needed to upgrade mother boards after the install. One of my inverters stopped working later and it takes a month or more to get Tesla to show up to fix the issue. Hire anyone other than Tesla to do your solar system!!!

Make no mistake Make no mistake, this is not the same company that makes the Tesla Powerwall battery and Tesla cars. To be fair, they do include a disclaimer stating as such on their website.

Horrible and complete lack of customer support I should've gotten a hint about how Tesla Energy customer service is going to be from the experience I had during energy purchase process. Their preference for no human interaction is absurd!! I should have believed the ratings! Not even 1 year passes post my solar panel and battery installation, that I notice in the app that my system is not generating any power whatsoever. A complete shut down and it's been so for the past 12 days. Didn’t get a notification or nothing! I tried the so called customer support number , but wait time is over an hour, I had to leave my phone number for a callback. There is a chat option in the app but you wait 20 minutes for a chat agent, then the chat drops connection or they try to transfer you and the chat drops you and you have yo start the process from the beginning again! Both phone support and chat are only available during the weekdays. Like if energy generation only works during the week! Anyway, finally got somebody through chat to help me troubleshoot, no help; system is still down. They opened a case and said that it will take another 25 days for tier 2 support to review the case. OMG !! what kind of support is this? Tesla energy customer support has no understanding of customer needs, a sense of urgency, and doesn't act in a way to demonstrate they care about the customer. They're not even staffed to handle the amount of installations they have. My advice to energy customers, try to get Tesla products but use a different installer. Stay away from tesla energy!