Make no mistake Make no mistake, this is not the same company that makes the Tesla Powerwall battery and Tesla cars. To be fair, they do include a disclaimer stating as such on their website.

Horrible and complete lack of customer support I should've gotten a hint about how Tesla Energy customer service is going to be from the experience I had during energy purchase process. Their preference for no human interaction is absurd!! I should have believed the ratings! Not even 1 year passes post my solar panel and battery installation, that I notice in the app that my system is not generating any power whatsoever. A complete shut down and it's been so for the past 12 days. Didn’t get a notification or nothing! I tried the so called customer support number , but wait time is over an hour, I had to leave my phone number for a callback. There is a chat option in the app but you wait 20 minutes for a chat agent, then the chat drops connection or they try to transfer you and the chat drops you and you have yo start the process from the beginning again! Both phone support and chat are only available during the weekdays. Like if energy generation only works during the week! Anyway, finally got somebody through chat to help me troubleshoot, no help; system is still down. They opened a case and said that it will take another 25 days for tier 2 support to review the case. OMG !! what kind of support is this? Tesla energy customer support has no understanding of customer needs, a sense of urgency, and doesn't act in a way to demonstrate they care about the customer. They're not even staffed to handle the amount of installations they have. My advice to energy customers, try to get Tesla products but use a different installer. Stay away from tesla energy!

Please dont buy Tesla Solar Actually I would not put one star few months back Solar was installed few days it worked and then stop working and last 5/6 months just between scheduling appointments to fix it , technician comes changes something works for few minus he leaves again stops working called tesla they ask to schedule appointment again one month technician comes does something round robin poor poor customer service please dont waste money and your time and peace trust me

Great cars AWFUL Solar energy We love Tesla cars and the philosophy. We made a HUGE mistake in extending that trust to the solar energy unit. It has been the single worst customer experience we’ve had in fifty years. Buy the cars. Whatever you do, don’t order their solar system or you will go months and months awaiting the smallest inevitable repair.

Tesla Solar Panels does not provide technical Support We have had Tesla Solar panels for several years without incident until Hurricane Ian and we lost electric for one week. Our bill was always under $50.00 until Nov. when it was $240 and $190 In Dec. In Nov. my husband phoned Tesla and they refused a hone assessment visit stating tha that the Powerwall was working according to their monitoring system. It was Suggested that we phone FPL,After we saw our Dec bill we phone FPL, who also stated our FPL system was working and redused to a home assessment of our electric meter and stated that their monitoring showed decreased energy production of our energy production since July and Tesla is the problem. I would never recommend Tesla Solar panels to anyone, There is no technical support service.