I would give zero stars if I could - abandonment I would give zero stars if I could. Tesla Solar took my deposit in March 2022, then took several months to do a simple redesign that should have taken one person 5-10 minutes at a desktop. Then it took Tesla Solar another 4-5 months to schedule an in-site inspection. After that, Tesla claimed my roof was in need of repairs based on some internal person's review of photos even though he wasn't a contractor or had any experience with roof work. Even though my roofing contractor said the roof needed no work or repair, I did the work. Spent a small fortune doing unnecessary work just to please Tesla and not give them any more excuses for causing even longer delays... and then Tesla just suddenly decided to cancel the contract! The California contractors licensing board says it is investigating other complaints against Tesla for abandoning contracts. Stay away! Literally any other solar contractor would do a better job. Can't believe I waited the best part of a year for them and they would do this.

Horrible and complete lack of customer support I should've gotten a hint about how Tesla Energy customer service is going to be from the experience I had during energy purchase process. Their preference for no human interaction is absurd!! I should have believed the ratings! Not even 1 year passes post my solar panel and battery installation, that I notice in the app that my system is not generating any power whatsoever. A complete shut down and it's been so for the past 12 days. Didn’t get a notification or nothing! I tried the so called customer support number , but wait time is over an hour, I had to leave my phone number for a callback. There is a chat option in the app but you wait 20 minutes for a chat agent, then the chat drops connection or they try to transfer you and the chat drops you and you have yo start the process from the beginning again! Both phone support and chat are only available during the weekdays. Like if energy generation only works during the week! Anyway, finally got somebody through chat to help me troubleshoot, no help; system is still down. They opened a case and said that it will take another 25 days for tier 2 support to review the case. OMG !! what kind of support is this? Tesla energy customer support has no understanding of customer needs, a sense of urgency, and doesn't act in a way to demonstrate they care about the customer. They're not even staffed to handle the amount of installations they have. My advice to energy customers, try to get Tesla products but use a different installer. Stay away from tesla energy!

Make no mistake Make no mistake, this is not the same company that makes the Tesla Powerwall battery and Tesla cars. To be fair, they do include a disclaimer stating as such on their website.

Please dont buy Tesla Solar Actually I would not put one star few months back Solar was installed few days it worked and then stop working and last 5/6 months just between scheduling appointments to fix it , technician comes changes something works for few minus he leaves again stops working called tesla they ask to schedule appointment again one month technician comes does something round robin poor poor customer service please dont waste money and your time and peace trust me

Great cars AWFUL Solar energy We love Tesla cars and the philosophy. We made a HUGE mistake in extending that trust to the solar energy unit. It has been the single worst customer experience we’ve had in fifty years. Buy the cars. Whatever you do, don’t order their solar system or you will go months and months awaiting the smallest inevitable repair.