Tesla Energy…just as awful as Tesla Service Centers The only thing worse than Tesla service centers is the service you get from Tesla Energy. Tesla told us our system would take 3 days to install. After not showing up for 15 to 20 appointments…the system took 35 days to install. They system never worked the way it should. It is underproducing massively compared to what Tesla said it would. Tesla doesn’t monitor the system much at all. They installed inverters that were already so out of date that they needed to upgrade mother boards after the install. One of my inverters stopped working later and it takes a month or more to get Tesla to show up to fix the issue. Hire anyone other than Tesla to do your solar system!!!

Make no mistake Make no mistake, this is not the same company that makes the Tesla Powerwall battery and Tesla cars. To be fair, they do include a disclaimer stating as such on their website.

terrible support This is regarding support ticket C000C01A41 I am a tesla solar customer. I've had it on my roof for over two years, as it was in place when I bought the house. I've monitored it's output with the tesla app. Got a new phone and couldn't get the app to show me my system. When I logged in it just tried to sell me a car and other products. I "worked with" Tesla support for over a week trying to address this. It boiled down to this: I could log onto Tesla on my laptop. You have to login to deal with support at all. But I couldn't login to the app on my phone. It'd tell me account is locked and not accessible, WHILE CONCURRENTLY LOGGED IN ON LAPTOP. They said it was two different systems. "One company, one login?", no, apparently not, as they don't have integrated systems. After much hassle and many delays, I logged into the app on the phone, but it just tries to sell me stuff. The "gateway" box next to my modem/router is on, no red lights, and support says they can see my solar monitoring, but it doesn't show up on my phone. I asked if there was any way to get my phone to manually "handshake" the gateway, as everything seems to indicate that the gateway and phone aren't talking to each other, but I'm told there's no way to do that. So in the end they say there's no problem "on their end". I can't see my solar monitoring but they can, and the implication is that something's wrong on my end, but there's nothing unique about my phone or anything. So they say they'll refer it to their "application team". They've done this twice already. They'd say to check back in three days, I'd do so, and find that NOTHING has changed. They did this twice, and now they're not even giving a timeline, just saying that the "app team" will email me when they have some clue. So clearly they have abandoned me. They believe its working perfectly, as they can see my solar panel monitoring, so its not their problem. They make mewling noises about being very concerned but they also seem to say nothing needs to be fixed, so there's no expectation on my end that they'd ever do anything about this ever again (not that they did anything in the first place). So sure, buy some Tesla solar panels. Just expect to be left high and dry as soon as there's a problem. These losers don't care, they dismiss you for days on end with promises of repair that amount to nothing, and straight-up shove you out the door when they're tired of trying to appear helpful. The experience has caused me to loathe this company and I implore you to avoid doing business with them.

Please dont buy Tesla Solar Actually I would not put one star few months back Solar was installed few days it worked and then stop working and last 5/6 months just between scheduling appointments to fix it , technician comes changes something works for few minus he leaves again stops working called tesla they ask to schedule appointment again one month technician comes does something round robin poor poor customer service please dont waste money and your time and peace trust me

3rd World Product and Service from Tesla Solar: Avoid at all costs I paid CASH for a tesla solar system thinking i was dealing with a reputable company who understood customers and their needs. I have spent over $35k on their solar system and powerwall and just after 4 weeks the system has stopped working completely. Since discussing my issue with one of their "service" people i was told that my issue will be sent to their Tier 2 team, who, within 7 - 10 working days will contact me and get the problem fixed. Its now been 15 working days (thats over a month for normal people) and i have had ZERO response from ANYONE at Tesla. When i call in to ask i get a very rude person telling me i have no option but to wait for someone from Tier 2 to respond. Apparently Tier 2 are non customer facing and do not work on weekends. We are completely in their hands as to when our system can operate. I am absolutely dumbfounded with the way in which Tesla has dealt with my issue. PLEASE PLEASE PLEASE save yourself the frustration and look for a company that values customers. After a month with no solar and no response from Tesla i will be looking at options of trying to retrieve my money back. They have sold me a lie. PLEASE NOTE: after 6 weeks of trying to find out when my system will be repaired i have been advised that Tesla Solar has NO customer service team outside the initial ones. This means if this department cannot fix your issue Tier 2 take over. You cannot communicate with them. They will not communicate with you. There is no one to complain to or to push the complaint to. THIS is Tesla's policy. Just wait until you hear from them and when that will be is not listed as a policy, in other words... tough luck... I am truly lost!! I hope this review steers you away from such an awful company and experience!!