terrible support This is regarding support ticket C000C01A41 I am a tesla solar customer. I've had it on my roof for over two years, as it was in place when I bought the house. I've monitored it's output with the tesla app. Got a new phone and couldn't get the app to show me my system. When I logged in it just tried to sell me a car and other products. I "worked with" Tesla support for over a week trying to address this. It boiled down to this: I could log onto Tesla on my laptop. You have to login to deal with support at all. But I couldn't login to the app on my phone. It'd tell me account is locked and not accessible, WHILE CONCURRENTLY LOGGED IN ON LAPTOP. They said it was two different systems. "One company, one login?", no, apparently not, as they don't have integrated systems. After much hassle and many delays, I logged into the app on the phone, but it just tries to sell me stuff. The "gateway" box next to my modem/router is on, no red lights, and support says they can see my solar monitoring, but it doesn't show up on my phone. I asked if there was any way to get my phone to manually "handshake" the gateway, as everything seems to indicate that the gateway and phone aren't talking to each other, but I'm told there's no way to do that. So in the end they say there's no problem "on their end". I can't see my solar monitoring but they can, and the implication is that something's wrong on my end, but there's nothing unique about my phone or anything. So they say they'll refer it to their "application team". They've done this twice already. They'd say to check back in three days, I'd do so, and find that NOTHING has changed. They did this twice, and now they're not even giving a timeline, just saying that the "app team" will email me when they have some clue. So clearly they have abandoned me. They believe its working perfectly, as they can see my solar panel monitoring, so its not their problem. They make mewling noises about being very concerned but they also seem to say nothing needs to be fixed, so there's no expectation on my end that they'd ever do anything about this ever again (not that they did anything in the first place). So sure, buy some Tesla solar panels. Just expect to be left high and dry as soon as there's a problem. These losers don't care, they dismiss you for days on end with promises of repair that amount to nothing, and straight-up shove you out the door when they're tired of trying to appear helpful. The experience has caused me to loathe this company and I implore you to avoid doing business with them.

Tesla Energy…just as awful as Tesla Service Centers The only thing worse than Tesla service centers is the service you get from Tesla Energy. Tesla told us our system would take 3 days to install. After not showing up for 15 to 20 appointments…the system took 35 days to install. They system never worked the way it should. It is underproducing massively compared to what Tesla said it would. Tesla doesn’t monitor the system much at all. They installed inverters that were already so out of date that they needed to upgrade mother boards after the install. One of my inverters stopped working later and it takes a month or more to get Tesla to show up to fix the issue. Hire anyone other than Tesla to do your solar system!!!

I would give zero stars if I could - abandonment I would give zero stars if I could. Tesla Solar took my deposit in March 2022, then took several months to do a simple redesign that should have taken one person 5-10 minutes at a desktop. Then it took Tesla Solar another 4-5 months to schedule an in-site inspection. After that, Tesla claimed my roof was in need of repairs based on some internal person's review of photos even though he wasn't a contractor or had any experience with roof work. Even though my roofing contractor said the roof needed no work or repair, I did the work. Spent a small fortune doing unnecessary work just to please Tesla and not give them any more excuses for causing even longer delays... and then Tesla just suddenly decided to cancel the contract! The California contractors licensing board says it is investigating other complaints against Tesla for abandoning contracts. Stay away! Literally any other solar contractor would do a better job. Can't believe I waited the best part of a year for them and they would do this.

Tesla Solar Panels does not provide technical Support We have had Tesla Solar panels for several years without incident until Hurricane Ian and we lost electric for one week. Our bill was always under $50.00 until Nov. when it was $240 and $190 In Dec. In Nov. my husband phoned Tesla and they refused a hone assessment visit stating tha that the Powerwall was working according to their monitoring system. It was Suggested that we phone FPL,After we saw our Dec bill we phone FPL, who also stated our FPL system was working and redused to a home assessment of our electric meter and stated that their monitoring showed decreased energy production of our energy production since July and Tesla is the problem. I would never recommend Tesla Solar panels to anyone, There is no technical support service.

Make no mistake Make no mistake, this is not the same company that makes the Tesla Powerwall battery and Tesla cars. To be fair, they do include a disclaimer stating as such on their website.