Great cars AWFUL Solar energy We love Tesla cars and the philosophy. We made a HUGE mistake in extending that trust to the solar energy unit. It has been the single worst customer experience we’ve had in fifty years. Buy the cars. Whatever you do, don’t order their solar system or you will go months and months awaiting the smallest inevitable repair.

Make no mistake Make no mistake, this is not the same company that makes the Tesla Powerwall battery and Tesla cars. To be fair, they do include a disclaimer stating as such on their website.

Tesla Energy…just as awful as Tesla Service Centers The only thing worse than Tesla service centers is the service you get from Tesla Energy. Tesla told us our system would take 3 days to install. After not showing up for 15 to 20 appointments…the system took 35 days to install. They system never worked the way it should. It is underproducing massively compared to what Tesla said it would. Tesla doesn’t monitor the system much at all. They installed inverters that were already so out of date that they needed to upgrade mother boards after the install. One of my inverters stopped working later and it takes a month or more to get Tesla to show up to fix the issue. Hire anyone other than Tesla to do your solar system!!!

Tesla Solar Panels does not provide technical Support We have had Tesla Solar panels for several years without incident until Hurricane Ian and we lost electric for one week. Our bill was always under $50.00 until Nov. when it was $240 and $190 In Dec. In Nov. my husband phoned Tesla and they refused a hone assessment visit stating tha that the Powerwall was working according to their monitoring system. It was Suggested that we phone FPL,After we saw our Dec bill we phone FPL, who also stated our FPL system was working and redused to a home assessment of our electric meter and stated that their monitoring showed decreased energy production of our energy production since July and Tesla is the problem. I would never recommend Tesla Solar panels to anyone, There is no technical support service.

3rd World Product and Service from Tesla Solar: Avoid at all costs I paid CASH for a tesla solar system thinking i was dealing with a reputable company who understood customers and their needs. I have spent over $35k on their solar system and powerwall and just after 4 weeks the system has stopped working completely. Since discussing my issue with one of their "service" people i was told that my issue will be sent to their Tier 2 team, who, within 7 - 10 working days will contact me and get the problem fixed. Its now been 15 working days (thats over a month for normal people) and i have had ZERO response from ANYONE at Tesla. When i call in to ask i get a very rude person telling me i have no option but to wait for someone from Tier 2 to respond. Apparently Tier 2 are non customer facing and do not work on weekends. We are completely in their hands as to when our system can operate. I am absolutely dumbfounded with the way in which Tesla has dealt with my issue. PLEASE PLEASE PLEASE save yourself the frustration and look for a company that values customers. After a month with no solar and no response from Tesla i will be looking at options of trying to retrieve my money back. They have sold me a lie. PLEASE NOTE: after 6 weeks of trying to find out when my system will be repaired i have been advised that Tesla Solar has NO customer service team outside the initial ones. This means if this department cannot fix your issue Tier 2 take over. You cannot communicate with them. They will not communicate with you. There is no one to complain to or to push the complaint to. THIS is Tesla's policy. Just wait until you hear from them and when that will be is not listed as a policy, in other words... tough luck... I am truly lost!! I hope this review steers you away from such an awful company and experience!!