Great products and customer service I ordered a ring for a present for my best friend, however it was too big for her, so I needed to return it and order a smaller size. The ring itself was gorgeous... The return and refund process was intuitive and easy... Orders and refund were made in a timely manner as stated on the website... I am very satisfied with the customer service and communication with Gemma!

Great jewelry selection and customer… Great jewelry selection and customer service. They have amazing pieces, very good quality and at a very good value. I had to return one of the items as I purchased the wrong one, and recevied the very efficient and friendly attention from Gemma. She walked me through my options and I received updatrs at very step of the way. This was so refershing and rest assured I'll keep purchasing from the brand

Quality products and customer service I ordered two chains as a gift for my friend and she loved them. They were definitely awesome, there was a small defective piece but they responded very quickly and sent me a replacement. Overall very satisfied and would buy more from them in future

consistent high quality I have been a long time customer with KINDNESS and never had any issues with purchasing on the site. Consistent high quality and design that you can't find anywhere else. They perfectly suit my personal style and aesthetic. Recommend them to all my friends

Kindness official is a scam!! I wanted to support a small designer - so I bought 3 items off the website ‘kindness official’. The shipping was expensive, and one of the items was delivered broken. The 10% discount for 2 or more items was more like 4%. 10€ shipping when it should have 3-4 euro to send to Germany. The customer service was quick to help before I parted with my money. I wrote Gemma an email when I received the goods to tell her one of the ear cuffs was broken. Two emails went unanswered and insta dms ignored. Neg comments on instagram were deleted several times. Also lastly ! The jewellery is a cheap alloy and becomes orange in a matter of a week. It is not Stainless steel! What a complete joke! It’s a complete scam, and I hope she ends up going to jail for stealing and lying. I hope this helps new customers not get scammed! I also think Gemma is writing fake positive reviews! Its jot possible that anyone could be happy with cheap alloy jewellery sold as stainless steel!