Easy Experience It was an easy, fast experience! As soon as my car pulled up it opened. I guess it recognized the license plate.

OnLine prepay was easy OnLine prepay was easy. I linked that the printout showed pictures of the entrance to help drivers. Scanning the barcode going in and out was quick and easy. My hotel was on Monroe and parking next to the Monroe lounge made it easy to grab stuff from my car.

The multi-day parking pass is an… The multi-day parking pass is an incredible bargain if you are staying at a downtown hotel! We had a minor glitch one day in exiting the garage, but the customer support staff is great and quickly worked it out. Highly recommended!

Grant Park South Garage Saturday April… Grant Park South Garage Saturday April 20th around 3:30 pm Scan QR code to enter when pre paying however onthe way out the wifi wasn’t working on my cell and the older male attendant was incredibly rude and unhelpful, he snickered and shrugged his shoulders while cars were approaching behind mine. The younger male attendant came over once he was done assisting others and assisted me explaining what to do as if this happens on a regular basis. Why not simply add a reminder to the information regarding prepayments to take a screen shot of the code and save it for exiting the garage to get out? A simple solution so that older male attendant can stop being unprofessional and disrespectful to customers.

Unclear instructions for first-time user… Unclear instructions for first-time user on how to use QR code. Didn't understand that I needed to use it upon ENTRY. I took a ticket instead....so I ended up paying over twice for parking.