Prompt and great customer service Prompt and great customer service

Goto an actual tire shop They advertise they report payments to credit but they do NOT. I contacted them shortly after initial install and explained I suspect an out of balance tire or defective tire, they said to put in rotation request and the technician would rebalance but guess what that didn't happen. I finally had enough and went to a shop and had them checked. 1 had no weight at all, 1 had a weight twice the size as needed and the other two had undersized weights. Of course by this point there are odd wear patterns consistent with being out of balance. When I contacted customer service the only resolution offered was to refund what I paid shop to balance. I asked for a supervisor/manager to contact me last month and have yet to be contacted.

Treads is a great investment. I'm very happy with my Treads subscription so far. The overall price point is very competitive plus included the installation (which was fast, easy, and contactless). I am so grateful that tire maintenance has been taken off my plate. In a society this busy, we could all use a hand and Treads is a no-brainer. I'm actually looking forward to my first tire rotation!

Tire technician was early to my… Tire technician was early to my appointment/home. Allowed me to ask any question and provided answers. Work was done quick and efficiently.

I can not get into my Treads account… I just had a payment come out my account but I’m not able to log in at all. Called 1877 number no one answered and says to text the 1877 number. No response no resolution to how I can get into my account while funds are being pulled. Great to help on a budget for tires but horrible with response and no customer service or care for the customer. I’ve had 4 prior visits for leaking tire and still have a leaking tire no care for the customer. Please think twice before using this service.