I really like this service, but... I really like this service, very convenient. They offer oil changes now but it's only monday thur friday business hours. I referred someone and i have yet to get my credit of 75 bucks. I reached out to customer service and got no answer. They usually respond pretty fast but lately, they been MIA.

Goto an actual tire shop They advertise they report payments to credit but they do NOT. I contacted them shortly after initial install and explained I suspect an out of balance tire or defective tire, they said to put in rotation request and the technician would rebalance but guess what that didn't happen. I finally had enough and went to a shop and had them checked. 1 had no weight at all, 1 had a weight twice the size as needed and the other two had undersized weights. Of course by this point there are odd wear patterns consistent with being out of balance. When I contacted customer service the only resolution offered was to refund what I paid shop to balance. I asked for a supervisor/manager to contact me last month and have yet to be contacted.

Don’t think about it; just do it! I went into this deal thinking that it would be a disastrous experience that would ultimately lead to me canceling the subscription but, I was greeted by the technician (who showed up early) with the tires I wanted and he was done in less than an hour! I’ve told everyone I know about Treads and I never give recommendations. Keep it up; this is a great idea and should be used by everyone who drives a car!

Prompt and great customer service Prompt and great customer service

Great service and stands behind service … Great service even when something goes wrong. I ordered tires and received a tire rated for less than my heavy duty truck by no mistake of the company. Just a weird happening. I messaged customer care and they resolved the issue in minutes offering a variety of tires as a replacement set that was installed the next day. I was worried about what would happen if something went wrong but they stepped up and handled it with ease. I have absolutely zero regrets about signing up with treads.