Ordered some bmw headlights from this… Ordered some bmw headlights from this company a few weeks ago. Still hasn’t arrived and when I check it says it’s been returned. I’ve emailed 4 times, called on 2 separate occasions. The online help bot doesn’t work, the Facebook messenger pages has me on read for over a week. This place is a scam. I want my money back Edit- (since reply) checked all folders of email. There was no email found, still have no response from messenger, contacted my credit card to dispute the charges. Ordered from another company and will be here tomorrow ✌️new company- LED Light Street

Review on SUNCENT regarding false… Review on SUNCENT regarding false return policy. Ordered a kit for my 6.7 Cummins diesel. It didn’t fit my truck based on what parts I’ve observed. They so far haven’t honored the return policy. I’m going to file a charge back soon with my credit card company. I would steer clear of working with them and find someone else who values customer service. To be clear they said they would honor the return and send an email as well as have manager called me. Not one email. Not one call or message. I’ve called several times. Very difficult to get ahold of anyone. No emails from them in the SPAM box. I’ll be sure to share with my online community (forums, Facebook, Reddit, Discord, etc) to steer clear of them if it’s not further resolved.

I ordered LED fog lights that I was… I ordered LED fog lights that I was informed by the shop were the wrong size. They were unused installed and in the original packaging. I reached out to customer service for assistance on the correct size and return/replacement instructions. I had one response that provided the correct size, but was never provided information for completing the turn or exchange. Original inquiry was 10/30, last response was 11/8. I haven't heard anything in weeks and have reached back out multiple times. As the previous reviewer had mentioned, I wish I would have read the reviews earlier :/.

Great customer support. I purchased new headlight bulbs for a 2015 Cadillac. Sorry to say the bulbs did not fit. Sent a email to customer support and received an immediate reply to confirm year and model. Suncentauto sent the correct bulbs (which work great) within a couple of days! I have nothing but good to say about Suncentauto and their customer support especially Dina.

I ordered a part from them a couple… I ordered a part from them a couple weeks ago, turned out to not be the part I needed and they pretended to care and e-mailed me like I was gonna get my refund & then just stopped responding. I’ve reached out, called, emailed and still nothing. Very disappointed and upset.