The investigator did not state that the car was missing seatbelts. The investigator failed to mention that the car was missing seatbelts, and the seller did not disclose this information, either, along with other little details that would have impacted the sale. Consequently, my car did not pass the State of KY inspection because all the necessary safety equipment needed to be fixed. I have decided to never do business with this organization again.

I purchased a pre-purchase inspection… I purchased a pre-purchase inspection for $219.99 for a used car on 3/23/24 through Lemon Squad. Their website listed someone coming to look at the car on 3/23/24, almost immediately after I set up the appointment. It then was changed to 3/25/24 at 11:45AM at the car dealership. My salesperson called me multiple times on 3/25/24 because no one from Lemon Squad called the dealership nor showed up to complete the service. I called Lemon Squad to discuss and their response was placing my order on hold until I found another car for them to inspect. I stated they missed two appointments and I just wanted a refund. They stated my order/money would have to stay in an on hold status for 90 days at which time I could request a refund. They stated this language was in their terms and conditions which I didn’t read anywhere. I want a refund because services were never rendered. Update: On 4/16 I got an update they went to the dealership and the car sold and they couldn’t complete the inspection. Of course the car was sold, I took it to a a local mechanic who completed a PPI and I bought the car. I called Lemon Squad to explain and they stated sorry no refund because their rep came out and no car was available. Lemon Squad is the true lemon.

Very thorough inspection and evaluation… Very thorough inspection and evaluation of the auto in question. It was located on an internet auction and from the write up and pics it seemed very good and what i wanted. I had used lemon squad once before and was very satisfied. As it turned out thaere were a lot of hidden problems that the care had that wasn't foreclosed by pictures or descriptions. Lemon squad saved me from a big mistake! I highly recommend getting a lemon squad inspection and report if you can't see the car you are interested in in person. Five stars for Lemon Squad

A bunch of liars and no one from the… A bunch of liars and no one from the USA seems to work with this company. They said they would be there for my huge fee (including $45.00 additional long distance fee) on Monday, I was thrilled. I called to verify a few times on Monday because that timing was important to our plane trip tickets to go pick up the car. Then at 2 am on Tuesday morning, news that the inspector left a message with the dealership and never heard back. The dealership scoured all messages and there was not a message. Giving the inspector the benefit of the doubt, I asked Jay the rep what to do. Jay contacted him (the inspector right then at 9 am CT and then at noon CT and couldn't reach him) I asked for the inspector's number, "no, not allowed" even though I PAID over $250 USD and they couldn't reach him. Then Jay suggested that I send an email with my concerns and nobody responded from there either. They don't care about their customers or their staff.

Inspection missed countless issues costing us thousands We purchased a car from a dealer in Orlando after having a local inspector from lemon squad perform a $220 inspection. Within 50 miles of leaving the dealership The undercarriage faring broke loose and started dragging on the ground. After 100 mi the fan stopped working. We had to replace the fan motor control module and the fan motor resistor module. We also had to refill the freon because it was only 1/4 full. After 200 miles and every 200 miles of driving, the car literally loses a quart of oil. It is pouring out of the engine block. We had another mechanic take a look at the car and he noted someone tried applying RTV to the leak to fix it. This was a clear cover up by the dealer that the inspector was either incompetent and didn't see it or he knew the dealer and was doing him a favor. I asked lemon squad for a refund of my money because we would never would have purchased the car with these issues and was told that there was nothing wrong with a car when they did the inspection and everything must have happened in the couple of days between the inspection and us picking up the car. We are now having to put the car on a trailer and tow it back home to try to get it fixed. I had the mechanic run some diagnostics and they found countless issues and diagnostic fault codes with the car. I provided this information to lemon squad and simply ignored it. This company does not care about you or the results of their inspector's work. You're better off finding someone who doesn't work these crooks.