I purchased a pre-purchase inspection… I purchased a pre-purchase inspection for $219.99 for a used car on 3/23/24 through Lemon Squad. Their website listed someone coming to look at the car on 3/23/24, almost immediately after I set up the appointment. It then was changed to 3/25/24 at 11:45AM at the car dealership. My salesperson called me multiple times on 3/25/24 because no one from Lemon Squad called the dealership nor showed up to complete the service. I called Lemon Squad to discuss and their response was placing my order on hold until I found another car for them to inspect. I stated they missed two appointments and I just wanted a refund. They stated my order/money would have to stay in an on hold status for 90 days at which time I could request a refund. They stated this language was in their terms and conditions which I didn’t read anywhere. I want a refund because services were never rendered. Update: On 4/16 I got an update they went to the dealership and the car sold and they couldn’t complete the inspection. Of course the car was sold, I took it to a a local mechanic who completed a PPI and I bought the car. I called Lemon Squad to explain and they stated sorry no refund because their rep came out and no car was available. Lemon Squad is the true lemon.

Buyers and Sellers That Depend on Lemon Squad Inspections Should Be Cautious As a seller I wanted to provide some confidence to any potential buyers. I don't feel that I got what I paid for. *Inspector canceled several appointments, before finally showing up late to the third appointment. This caused major inconvenience for me. *Inspector showed up largely un-prepared, and winged the inspection from memory, not from a list. *Inspector 100% relied on me to identify issues. He should have focused more on inspection, and less on interviewing. *Inspector did not actually do the test drive. He did a ride along, making me question the quality of the road test. *Inspector did not want to take car on highway to verify functionality at highway speeds. *Inspector spent most of his ride-along time surfing on his phone for hunting photos. *Final inspection report was dictated using voice to text. For $330, I would expect the inspector to proof read his report, since I’m showing it to prospective buyers. *Cost of inspection is excessive, compared to what a dealership would offer – which would include putting car on a lift, and providing an estimate for repairs.

Terrible experience Terrible experience. They say that the inspection will be done with in 2 business days and the report pays that evening. My inspection was done in 1 business day and 3 days later I'm still waiting on the report. Customer service gives the same bull answer but nothing changes.

Hasn't adapted to modern times Like others have mentioned, the lack of speed is killing them in a tight market. I ordered my inspection Sunday night, it was performed Wednesday, and I didn't get the report until Saturday night. By which point I'd jumped on another opportunity. I paid $149 for this service 5 years ago and that was good value - it no longer is at the current rate. I'd give the inspection 4 stars, the pictures 1 star (half were very out of focus, all were taken using a potato), and the timing 1 star.

Lemon Squad is a Lemon Lemon Squad is a Lemon! It's a complete scam. They claim to have A+ rating with the BBB on their Google ads, however they are not even accredited by the BBB. Look it up! They did not show up to their appointment with the seller, however their website claims the inspection was underway. 3 days later still waiting for the inspection to be completed. Their policy is NO REFUNDS, so BEWARE!