I purchased a pre-purchase inspection… I purchased a pre-purchase inspection for $219.99 for a used car on 3/23/24 through Lemon Squad. Their website listed someone coming to look at the car on 3/23/24, almost immediately after I set up the appointment. It then was changed to 3/25/24 at 11:45AM at the car dealership. My salesperson called me multiple times on 3/25/24 because no one from Lemon Squad called the dealership nor showed up to complete the service. I called Lemon Squad to discuss and their response was placing my order on hold until I found another car for them to inspect. I stated they missed two appointments and I just wanted a refund. They stated my order/money would have to stay in an on hold status for 90 days at which time I could request a refund. They stated this language was in their terms and conditions which I didn’t read anywhere. I want a refund because services were never rendered. Update: On 4/16 I got an update they went to the dealership and the car sold and they couldn’t complete the inspection. Of course the car was sold, I took it to a a local mechanic who completed a PPI and I bought the car. I called Lemon Squad to explain and they stated sorry no refund because their rep came out and no car was available. Lemon Squad is the true lemon.

Better than expected I had my reservations booking a pre purchase inspection by the lemon squad after reading some of the reviews, I watched a video on YouTube and sold me on them, it wasn’t a stellar video but it showed me they were what I was looking for. Although the inspection took longer for me to get it than advertised, when I finally got it I was pleased, it was detailed the inspector took the time to address my concerns and went above and beyond, by the time I decided to buy the car I felt like I had seen it myself looking over the report, my experience was great with the lemon squad.

I am satisfied with the report It took well over a week for me to get my report. Actually it took about 10 days which is not what their website says. However, now that I actually have my report I can say that it is of a good quality and I appreciate that I used lemon squad to check out the car I’m purchasing on the East Coast and I actually live on the West Coast.

Buyers and Sellers That Depend on Lemon Squad Inspections Should Be Cautious As a seller I wanted to provide some confidence to any potential buyers. I don't feel that I got what I paid for. *Inspector canceled several appointments, before finally showing up late to the third appointment. This caused major inconvenience for me. *Inspector showed up largely un-prepared, and winged the inspection from memory, not from a list. *Inspector 100% relied on me to identify issues. He should have focused more on inspection, and less on interviewing. *Inspector did not actually do the test drive. He did a ride along, making me question the quality of the road test. *Inspector did not want to take car on highway to verify functionality at highway speeds. *Inspector spent most of his ride-along time surfing on his phone for hunting photos. *Final inspection report was dictated using voice to text. For $330, I would expect the inspector to proof read his report, since I’m showing it to prospective buyers. *Cost of inspection is excessive, compared to what a dealership would offer – which would include putting car on a lift, and providing an estimate for repairs.

Unqualified techs Unqualified techs, and multiple cancellations. Tech canceled two appointments back to back and then showed up two hours late the third time around. The vehicle being inspected was a manual BMW, the tech didn't even know how to put it in reverse, and said, "I am not qualified BMW tech. I know Japanese cars better." Not hiring Lemondsquad again. Better off sending the car to a qualified shop than getting anyone off the street.