I purchased a pre-purchase inspection… I purchased a pre-purchase inspection for $219.99 for a used car on 3/23/24 through Lemon Squad. Their website listed someone coming to look at the car on 3/23/24, almost immediately after I set up the appointment. It then was changed to 3/25/24 at 11:45AM at the car dealership. My salesperson called me multiple times on 3/25/24 because no one from Lemon Squad called the dealership nor showed up to complete the service. I called Lemon Squad to discuss and their response was placing my order on hold until I found another car for them to inspect. I stated they missed two appointments and I just wanted a refund. They stated my order/money would have to stay in an on hold status for 90 days at which time I could request a refund. They stated this language was in their terms and conditions which I didn’t read anywhere. I want a refund because services were never rendered. Update: On 4/16 I got an update they went to the dealership and the car sold and they couldn’t complete the inspection. Of course the car was sold, I took it to a a local mechanic who completed a PPI and I bought the car. I called Lemon Squad to explain and they stated sorry no refund because their rep came out and no car was available. Lemon Squad is the true lemon.

I am satisfied with the report It took well over a week for me to get my report. Actually it took about 10 days which is not what their website says. However, now that I actually have my report I can say that it is of a good quality and I appreciate that I used lemon squad to check out the car I’m purchasing on the East Coast and I actually live on the West Coast.

I should always read reviews here… I should always read reviews here before I try something new... They did send someone to inspect the car I was considering. Everything on the report was marked "good" except for things that I could easily see myself, like wear on the seats, and an alert light was on. He said he did a road test, but I don't think he did. As soon as my husband drove it, he noticed some shaking when applying the brakes, and the car "jerks" when it shifts while driving. That's transmission!! I specifically said in my request that I was concerned about transmission (it's a known issue in this vehicle, but obviously doesn't happen to them all). There are several other little things wrong, but those two are big. We bought the car, based on their report and my brief test drive. Off to the dealership next week, for a proper inspection.

Better than expected I had my reservations booking a pre purchase inspection by the lemon squad after reading some of the reviews, I watched a video on YouTube and sold me on them, it wasn’t a stellar video but it showed me they were what I was looking for. Although the inspection took longer for me to get it than advertised, when I finally got it I was pleased, it was detailed the inspector took the time to address my concerns and went above and beyond, by the time I decided to buy the car I felt like I had seen it myself looking over the report, my experience was great with the lemon squad.

Hasn't adapted to modern times Like others have mentioned, the lack of speed is killing them in a tight market. I ordered my inspection Sunday night, it was performed Wednesday, and I didn't get the report until Saturday night. By which point I'd jumped on another opportunity. I paid $149 for this service 5 years ago and that was good value - it no longer is at the current rate. I'd give the inspection 4 stars, the pictures 1 star (half were very out of focus, all were taken using a potato), and the timing 1 star.