A bunch of liars and no one from the… A bunch of liars and no one from the USA seems to work with this company. They said they would be there for my huge fee (including $45.00 additional long distance fee) on Monday, I was thrilled. I called to verify a few times on Monday because that timing was important to our plane trip tickets to go pick up the car. Then at 2 am on Tuesday morning, news that the inspector left a message with the dealership and never heard back. The dealership scoured all messages and there was not a message. Giving the inspector the benefit of the doubt, I asked Jay the rep what to do. Jay contacted him (the inspector right then at 9 am CT and then at noon CT and couldn't reach him) I asked for the inspector's number, "no, not allowed" even though I PAID over $250 USD and they couldn't reach him. Then Jay suggested that I send an email with my concerns and nobody responded from there either. They don't care about their customers or their staff.

Very Deceptive Company Very deceptive company. Their reviews are so bad, that they have to falsely show a schema markup on their google search results as having a 4.9 review rating from 1500 customers. But when you ask them where can you find these so called reviews they dont have an answer for you. Essentially, they added schema markup code to their website that fraudulently shows them of having stellar reviews. Only desperate companies use this dishonest tactic to fool unsuspecting customers. I called them out on it and they slammed the phone in my face. So now I have contacted google to let them know what they are doing (which is completely against Google's TOS) and they will get penalized as a result. I'm also doing some other things to let the world know not to deal with this company. Stay far away from Lemon Scam.

I should always read reviews here… I should always read reviews here before I try something new... They did send someone to inspect the car I was considering. Everything on the report was marked "good" except for things that I could easily see myself, like wear on the seats, and an alert light was on. He said he did a road test, but I don't think he did. As soon as my husband drove it, he noticed some shaking when applying the brakes, and the car "jerks" when it shifts while driving. That's transmission!! I specifically said in my request that I was concerned about transmission (it's a known issue in this vehicle, but obviously doesn't happen to them all). There are several other little things wrong, but those two are big. We bought the car, based on their report and my brief test drive. Off to the dealership next week, for a proper inspection.

Unqualified techs Unqualified techs, and multiple cancellations. Tech canceled two appointments back to back and then showed up two hours late the third time around. The vehicle being inspected was a manual BMW, the tech didn't even know how to put it in reverse, and said, "I am not qualified BMW tech. I know Japanese cars better." Not hiring Lemondsquad again. Better off sending the car to a qualified shop than getting anyone off the street.

DO NOT USE THEM I booked the service and then saw a bunch of things online about how they were a scam. Tried to cancel, but they would not even issue a partial refund. Trying to dispute with my bank, but not sure how that’s gonna play out.