Bought helmet, horrible returns policy and process Bought a helmet, not once on their website was i made aware prices were in USD. Most international websites stated to change the cost. Upon finding out the item was indeed not the ~$750 AUD i was hit with ~$1100 for an item i did not believe to be worth that much. 5 mins after the initial payment I viewed their return policy. You have to email in and only when a human is at work (answering 6 hours later) will they action it. Versus a simple cancel transaction process ceasing the item from processing further into the next step which is when the human comes into play and cannot cancel it. Seems silly and honestly puts me off ordering things internationally. Yes I should have checked further but with the location/delivery stating it would arrive promptly (not what the end result was of up to 12 days), and that nothing on their website stated USD or what currency in general. To return it i am out of pocket. If i refuse the item 50/50 it gets back to the sender and the costs are more versus if i returned it myself. So now i am stuck with an item that i dont want, and no one will justify buying it off me as it sucks.

Great Customer service I had issues with helmet I received, however, Mark the CS rep I was working with made everything easy. From contact, support, to exchange. The customer service was fast and communicated very well

Quick and Painless The ordering process was quick and simple, the item I ordered arrived as expected and RevZilla kept me informed via email about when my order was shipped and when to expect it. The process was quick and painless.

Only online gear retailer I will use. RevZilla has their website setup in a very easy to use format and the sizing charts are spot on! Their prices and shipping costs/time are absolutely fantastic as well. I’m coming back into riding after 20 years and they have definitely made purchasing gear online very easy.

Order never received and no refund I recently ordered a part from this distributor for a family member. The part was delivered through FedEx and was delivered to an invalid address. The recipient never received the package. Revzilla customer service's only remedy was to go to the assumed drop location and request the package. The tenant stated they never received any packages wrongfully addressed. FedEx completed an investigation, but would not confirm their driver dropped the package at the incorrect address. Revzilla stated they do not practice signing for packages regardless of package value. Revzilla accepted my order and payment, but had no intention on verifying the package made it to its intended destination or quality assurance of the order to ensure customer was content with the sales process. When I requested to dispute the transaction and request further assistance on acquiring the part I paid for, Revzilla took my information down and denied further assistance. Now I purchased the part for a second time through an alternate distributor. Potential customers should know that if an issue with a part order should arise that their money or order is not insured or refundable. Purchase at your own risk.