Willie Richardson
GBPlace of Complacency I ask for a wheel alignment, and after the work on my car was completed the car still shaking all over the road and also pulling to the right. I don't think my car was test driven to ensure the problem with my front end was solved. The lack of caring or attention displayed by customer service reps is the reason my car didn't get fixed properly.
HB
GBOutstanding Service & Pleasant Sales Team Am delighted to compliment the Hyannis TFT team - led by the amazing Andre! He was backed up by Clive & Michael and they were also top pros and so nice. I was searching for comfy and quiet tires and when the set I purchased wasn't what I was searching for, they gladly helped me exchange the tires. I am delighted with the results and grateful for such a pleasant experience!
Jean Kirkness
GBThe kindness began with Brian from the call center. The kindness started with Brian from the call center. I had such a pleasant conversation with this gentleman which set me up for a positive experience at the Saugus Ma. shop. He offered me obvious well experienced advice with suggestions in a way to not feel like a dumb senior citizen, a woman taboot! He patiently walked me through the tire specifications and appointment availabilities. He also asked for an aarp or aaa membership for a discounted total price. Just a wonderful gentleman. I also want to mention Mike from TF Saugus who ran into a few glitches with my tires but dealt with them seamlessly and "got the job done". Another experienced young man exhibiting kindness, a rare trait these days. Thanks to all.
Sheila
GBFriendly and Efficient Service The people who work at Town Fair are friendly and helpful. As soon as the customer arrives they are as efficient as possible to find out what is needed and take care of the problem quickly. I have experienced long waits, but the were understandable. This last time replacing my tire was quickly done. Highly recommended when needing tire repair or replacement.
TJ
GBHad a great experience at the Tewksbury… Had a great experience at the Tewksbury location. Nick was very polite, professional, and courteous. I’ve been coming in for years and shall continue to do so. Ty! Tj