Stole my money in colombia I booked a car through carngo/cartrawler for an afterhours pickup when my plane landed. When I got there the office was closed and security turned me away. When I went back the next day the clerk at rentafacil told me that they don't book through third parties and there was no car reserved for me. Now cartrawler and rentafacil have me listed as a noshow and I can't get a refund. They stole $300 from me Feb 3 2024 CO844553460. Cartrawler replied Reply from CarTrawler 6 hours ago Dear Matthew, Unfortunately, we will not be able to review your refund request at this time as you have logged a dispute with your card provider regarding the payment. As a chargeback case is now open, the matter rests with your card provider who will conduct an investigation to determine whether or not a refund will be processed from their side. I would advise you to reach out to your bank for further updates at this time as we don’t have visibility on the resolution. Kind Regards, Mahmoud The chargeback has been closed for over a week. Cartrawler showed my bank that I am listed as a no show, and so the bank has denied my claim. The money remains stolen. I called the cartrawler office in Dublin. They refuse to issue a refund.

The towtruck driver was great The towtruck driver was great. For our car exchange, the towtruck driver helped us save time by suggesting to drop us to the local airport, where there also was a Hertz rental agency, instead of the international airport 2 hours away, which Hertz offered.

Excellent rental experience The service was great all around. Picked up the van in under 10 minutes. Van was perfect for 8 people and clean. When we returned the van, it was as easy as driving in to the lot and simply getting out of the van. It was that fast. Wonderful experience all around.

Efficient Check in/Check out The staff at Enterprise in Myrtle Beach were extremely helpful and knowledgeable. The process was quick and easy.

Easy to find desk Easy to find desk, quick and efficient Had booked a small car knowing the narrow roads, given bigger car. Partly my fault as I didn’t ask enough questions about charging, had to return for the info 2 days later.