I made a reservation when purchasing… I made a reservation when purchasing through the Vueling website, received a lot of emails from Vueling. but did not receive confirmation of the car booking. I discovered it a few hours before departure. I contacted the support service on WhatsApp at 3 am. I received help very quickly. I would like to receive everything in advance. There were no problems when receiving the car, everything happened quickly and without wasting time and money. Thank you

The towtruck driver was great The towtruck driver was great. For our car exchange, the towtruck driver helped us save time by suggesting to drop us to the local airport, where there also was a Hertz rental agency, instead of the international airport 2 hours away, which Hertz offered.

Huge mistake in car category - worst customer service It all seemed to be working well until I get to the car hiring company and I get a car sized half of what I had booked. After a lot of investigation I even get from the local company the document they got from CarTrawler. It is clear: the car category I paid for is NOT the one CarTrawler instructed the local company. So not only I finish losing my time and my family's when getting the car (after more than 13h flying) but when I complain to CarTrawler they basically do not give any answer to the 4 documents proving their mistake. Basically compare online a Jeep Patriot and a VW T-cross and you will see if there is a difference.

Better than we ever expected Easy to do formalities, very good car for a real good price, airport shuttle service fast and close to gates, friendly people

Easy to find desk Easy to find desk, quick and efficient Had booked a small car knowing the narrow roads, given bigger car. Partly my fault as I didn’t ask enough questions about charging, had to return for the info 2 days later.