The towtruck driver was great The towtruck driver was great. For our car exchange, the towtruck driver helped us save time by suggesting to drop us to the local airport, where there also was a Hertz rental agency, instead of the international airport 2 hours away, which Hertz offered.

Super friendly staff Super friendly staff. I went to the wrong location and had no problems getting my car quickly and efficiently

Good Service but review your Billing Great service, very helpful staff. Make sure you review your billing as we were charged for fuel even though the vehicle was returned with a full tank. I have contacted Enterprise and was told 3 business days for review.

Huge mistake in car category - worst customer service It all seemed to be working well until I get to the car hiring company and I get a car sized half of what I had booked. After a lot of investigation I even get from the local company the document they got from CarTrawler. It is clear: the car category I paid for is NOT the one CarTrawler instructed the local company. So not only I finish losing my time and my family's when getting the car (after more than 13h flying) but when I complain to CarTrawler they basically do not give any answer to the 4 documents proving their mistake. Basically compare online a Jeep Patriot and a VW T-cross and you will see if there is a difference.

A very organised pickup and return A very organised pickup and return. friendly staff and accommodating. they changed our car for a smaller one because parking in the road was a bit of a problem with the bigger car.