Stole my money in colombia I booked a car through carngo/cartrawler for an afterhours pickup when my plane landed. When I got there the office was closed and security turned me away. When I went back the next day the clerk at rentafacil told me that they don't book through third parties and there was no car reserved for me. Now cartrawler and rentafacil have me listed as a noshow and I can't get a refund. They stole $300 from me Feb 3 2024 CO844553460. Cartrawler replied Reply from CarTrawler 6 hours ago Dear Matthew, Unfortunately, we will not be able to review your refund request at this time as you have logged a dispute with your card provider regarding the payment. As a chargeback case is now open, the matter rests with your card provider who will conduct an investigation to determine whether or not a refund will be processed from their side. I would advise you to reach out to your bank for further updates at this time as we don’t have visibility on the resolution. Kind Regards, Mahmoud The chargeback has been closed for over a week. Cartrawler showed my bank that I am listed as a no show, and so the bank has denied my claim. The money remains stolen. I called the cartrawler office in Dublin. They refuse to issue a refund.

The towtruck driver was great The towtruck driver was great. For our car exchange, the towtruck driver helped us save time by suggesting to drop us to the local airport, where there also was a Hertz rental agency, instead of the international airport 2 hours away, which Hertz offered.

I paid $50 more than the cheaper… I paid $50 more than the cheaper company next door because the reviews were awesome with Alamo.

If one of the coYou have to be careful which specific company you choose when choosing through CarTrawlermpanies (in my case… If one of the companies (in my case MEX) offers a vehicle in a certain category or something similar to it, then it should be available in the ordered category, I ordered and paid for the car a long time in advance and therefore I would expect equipment close to 100% satisfaction. This is not about the CarTrawler company, but about the company for which it mediated the car rental, i.e. MEX

Huge mistake in car category - worst customer service It all seemed to be working well until I get to the car hiring company and I get a car sized half of what I had booked. After a lot of investigation I even get from the local company the document they got from CarTrawler. It is clear: the car category I paid for is NOT the one CarTrawler instructed the local company. So not only I finish losing my time and my family's when getting the car (after more than 13h flying) but when I complain to CarTrawler they basically do not give any answer to the 4 documents proving their mistake. Basically compare online a Jeep Patriot and a VW T-cross and you will see if there is a difference.