Huge mistake in car category - worst customer service It all seemed to be working well until I get to the car hiring company and I get a car sized half of what I had booked. After a lot of investigation I even get from the local company the document they got from CarTrawler. It is clear: the car category I paid for is NOT the one CarTrawler instructed the local company. So not only I finish losing my time and my family's when getting the car (after more than 13h flying) but when I complain to CarTrawler they basically do not give any answer to the 4 documents proving their mistake. Basically compare online a Jeep Patriot and a VW T-cross and you will see if there is a difference.

Recommendable car rental company. Car provided was clean and in good condition. Brian has good customer service and offered suggestions like prepaid gas and gave his business card so we can contact him in case we have questions.

Guys are total scammers Guys are total scammers, do not use them. The rental company declined to give me the car and gave me a confirmation document so i can get a refund from CarTrawler. They told me oops we cant refund you and took my money for nothing. Do not use them! Go directly to a rental company. This is a total scam company

I made a reservation when purchasing… I made a reservation when purchasing through the Vueling website, received a lot of emails from Vueling. but did not receive confirmation of the car booking. I discovered it a few hours before departure. I contacted the support service on WhatsApp at 3 am. I received help very quickly. I would like to receive everything in advance. There were no problems when receiving the car, everything happened quickly and without wasting time and money. Thank you

The towtruck driver was great The towtruck driver was great. For our car exchange, the towtruck driver helped us save time by suggesting to drop us to the local airport, where there also was a Hertz rental agency, instead of the international airport 2 hours away, which Hertz offered.