LibertyWalk
DEOver 2 month waiting and still nothing I purchased a steering wheel at 28. September 2023. Almost 2 months later I didn’t received it yet. In October I’ve got an email after I requested some information, that the product will be there till mid November. They also asked for my phone number so I can get further information of the shipping status. I did not received anything. Last week I asked again about the status and didn’t get an answer. Edit: I received now an answer, but not as I expected. Because there is now a customer support after a negative review I changed the rating to a two star. 2nd Edit: After over 3 months later I neither received the steering wheel, nor got my money back.
Phil
USAmazing after purchase support I normally don’t leave reviews, but this company went above and beyond to help me with my coilovers . I bought a set of coilovers from them last month and took it to a local shop to get them installed. Once installed I was not too happy with the looks, so I reached out to Kami to see how I could fix the issue as the shop wouldn’t adjust them without a fee. Instead of brushing me off, Brian over at Kami, assisted me with the adjustments and we were able to get it to the height I wanted. These guys are extremely knowledgeable and I’m glad I bought my suspension from them. They will be my go to store from here on out as after help is extremely important to me, specially on the DIY stuff.
Alvin Thao
USPaid flat ground shipping to receive… Paid flat ground shipping to receive item in a timely manner in which I did. KamiSpeed was responding to questions right after purchase but once I receive the package, which is the wrong item (M12x1.5 instead of M14), they have not been responding to me about the wrong item and it’s been over a week. I bought this and paid for faster shipping because I needed it in that time window but now it’s way out of that window. Left a VM, emailed them, and left a chat message but no response. The poor customer service is making it a lot more difficult. I don’t recommend this company
abarclay
USGreat customer service! Great customer service! I had a mix up between the part that was order, and the part that was delivered; but Kami Speed answered my inquiry quickly and give me multiple options to get it resolved. My replacements came in super fast, and I couldn't be happier. Thank you Kami Speed team!
Brian Jahnke
USGreat customer service Great customer service. I entered the incorrect email address, by one letter. Sent them a correction email didn’t expect to hear back befor product arrived. The emailed me the next day informing me of the correction. Shipped promptly, arrived as advertised and at a great price. Thank you!