Worst experience from a service department Subject: Urgent Complaint Regarding Service Experience at Auto Lenders Fairless Hills, PA Dear Auto Lenders Corporate Team, I am writing to bring to your attention a deeply concerning experience my husband and I had at your Fairless Hills, PA location regarding the service department. We recently purchased a used car from Auto Lenders and needed to return for a state inspection. During this visit, we highlighted on the form that the vehicle pulsates violently when slowing down at highway speeds, a common symptom of warped brake rotors. Regrettably, the service department dismissed our concern, attributing the issue solely to the brake pads, which they replaced. Despite their efforts, the car still pulsates violently at highway speeds, indicating that the root cause lies beyond the brake pads. My husband, a seasoned mechanic of over 15 years, is certain that the brake pads are not the source of the problem. We have attempted to escalate this matter to the manager of the Fairless Hills location to seek a resolution, but have been met with an alarming lack of response and accountability. This prolonged lack of attention and unresolved issue has left us gravely disappointed in the service provided by Auto Lenders. As first-time customers, this experience has undoubtedly tarnished our perception of Auto Lenders. The disregard for our concerns and the failed attempts to address the underlying problem have left us questioning the integrity of your service department and the overall quality of your offerings. We urge you to investigate this matter promptly and provide us with a satisfactory resolution to rectify the ongoing issue with our vehicle. Additionally, we hope that steps will be taken to prevent similar lapses in customer service and technical expertise in the future. Thank you for your attention to this matter. We look forward to your prompt response and a swift resolution.

AS GOOD AN EXPERIENCE AS YOU CAN GET BUYING A CAR Rob Grady was my salesman and i thought he did a great job. He knew his stuff and was very personable. Very down to earth guy and funny. All the staff i encountered was cool and helpful.

Simple straightforward sale Paul Puglisi was professional and down to earth. Even through some transport issues the sale was “no drama”. Highly recommend AutoLenders

I was so happy with the ease of my… I was so happy with the ease of my purchase. Everyone was a pleasure to work with.

Great Customer Service My experience at AutoLenders was really great. My salesman Jeff was so patient, kind, and understanding. He helped me find my car which I bought the same day. I really recommend this auto dealer.