Misleading delivery times Misleading delivery times! Asks on the website to ensure that someone will be at home to sign for the parcel, which is somewhat normal. What isn't normal is the 1-2 days delivery actually meaning 4+ days and the customer service lady talking down to you like your an idiot for booking time off work for a delivery that hasn't even left the warehouse. Just poor communication. Also having worked in fulfilment it's strange to see a company in 2022 not be able to dispatch a product next working day.

Have trusted Travall for years… Family members have trusted Travall with pet (and other passenger) safety for years, now that I have my own large dog (25lbs now, 110 later) I am following that tradition. With a VW Altrack, I don't have to mess with harnesses that are not likely to protect my girl in an accident or unwieldy crates. She just hops in the back and off we go.

The product (XC40 PHEV guard &… The product (XC40 PHEV guard & divider) seems very good and sturdy. The instructions are weak. B&W photocopy on flimsy paper with elements skipped and others misleading. Needed a 9mm spanner, not mentioned. The divider diagram shows mounting across vertical wires. Not possible because bottom mesh wire is too close to frame to allow the fixture to mount. Some of the powder coating is over threads and had to be filed clean. The stays are tight on the back of the seats and will rub the leather, so I'm adding a soft sleeve of split screen washer tube. Attention to detail needed. And it took me 2 hrs to install because of the fiddle.

Definitely 5-star quality and service Definitely 5-star quality and service. We received our cage barrier in good timing with easy to install instructions. We no longer have to deal with a falling pet barrier when traveling or having to adjust. It’s sleek and fitting design is very well done!

No customer service AT ALL UPDATE: I did finally reach someone via their phone number when I called early in the morning. They sent me a return label. No one reached out to me though as their response states. Their cargo barrier that is supposed to fit the Mercedes GLS450 (2019) doesn’t. But instead of answering their phone or emails they request before you return something, they completely ignore. I loved my Travall for my Jeep, but because customer service is non-existent, BEWARE