The product (XC40 PHEV guard &… The product (XC40 PHEV guard & divider) seems very good and sturdy. The instructions are weak. B&W photocopy on flimsy paper with elements skipped and others misleading. Needed a 9mm spanner, not mentioned. The divider diagram shows mounting across vertical wires. Not possible because bottom mesh wire is too close to frame to allow the fixture to mount. Some of the powder coating is over threads and had to be filed clean. The stays are tight on the back of the seats and will rub the leather, so I'm adding a soft sleeve of split screen washer tube. Attention to detail needed. And it took me 2 hrs to install because of the fiddle.

No customer service AT ALL UPDATE: I did finally reach someone via their phone number when I called early in the morning. They sent me a return label. No one reached out to me though as their response states. Their cargo barrier that is supposed to fit the Mercedes GLS450 (2019) doesn’t. But instead of answering their phone or emails they request before you return something, they completely ignore. I loved my Travall for my Jeep, but because customer service is non-existent, BEWARE

Brillinat service, Returning Customer Returning Customer, I purchased the full Gaurd & divide for my Ford Smax which I was very impressed with, Now I have changed my vehicle I need to replace it all again. Angelina from their customer services has been amazing and I have ordered the Guard, Devide & one door. Brilliant service, Email response first class. Thank you again. looking forward to receiving my new order.

I probably had bought about 6 other dog… I probably had bought about 6 other dog barriers before I came across Travall, and I am so glad I did! I was reluctant at first to pay the extra money, but it is totally worth it. I love the way it is made specifically for my car and I never have to worry about my dogs knocking it over. It also doesn’t leave marks on the roof of my car like so many barriers do. I would recommend to anyone and wish I would have spent the extra money sooner instead of buying several less expensive versions that total way more than if I had just invested in the first place!

Dont waste your money or time with this… Dont waste your money or time with this product, customer service is terrible and if you do have an issue or dont like the product they make you pay for shipping yourself and say if they dont recieve the return within 14 days they wont accept it. Take some notes from chewy or other companies that have customer service.