No customer service AT ALL UPDATE: I did finally reach someone via their phone number when I called early in the morning. They sent me a return label. No one reached out to me though as their response states. Their cargo barrier that is supposed to fit the Mercedes GLS450 (2019) doesn’t. But instead of answering their phone or emails they request before you return something, they completely ignore. I loved my Travall for my Jeep, but because customer service is non-existent, BEWARE

Travall Guard divider between passengers and luggage/cargo Travall divider between luggage area and passenger compartment seems taylor made for my 2018 Mercedes Benz GLC and a good solution since the manufacturer does not make a similar product, at least not yet. It fits solidly and securely. Installation was not bad, though not entirely intuitive. Luckily, I had watched a YouTube installation video (for a different car) that was more useful than the pictograms that came with my device. So far, I have not had to remove it to carry any large bulky cargo, a task that may be harder than just removing the venetian blind that covers the luggage area. All in all...a good solution when Mercedes does not offer a similar factory product.

Sent a request for some product… Sent a request for some product information via the online form. 2 weeks later nothing. I’ve bought 2 dog guards - both excellent, but not sure why a simple request for information couldn’t be picked up.

No Response When Trying To Return/Exchange Ordered a BMW X5 dog barrier, turns out they have two models for 2018 vehicles, one 2018+ and one 2013 - 2018. I ordered the wrong one and found out when I tried to install. Since then I've called and left two voicemails and sent three separate emails and have yet to receive a response on how I can return or exchange this product. Even stranger is when I call, I get a receptionist and she sends me to a customer service line which continually takes me straight to voicemail.

Worth the price Edit: first, i didnt recieve two pieces, i dont understand how they can forget to send the complete pack… anyway, i contact via email, and i didnt recieve any response, but the instagram guy, (thank you… the best) answered me inmediately and solve my problem. Finally they sent me the two pieces. The grilles fit perfectly in my skoda Octavia combi. Worth the price