No Response When Trying To Return/Exchange Ordered a BMW X5 dog barrier, turns out they have two models for 2018 vehicles, one 2018+ and one 2013 - 2018. I ordered the wrong one and found out when I tried to install. Since then I've called and left two voicemails and sent three separate emails and have yet to receive a response on how I can return or exchange this product. Even stranger is when I call, I get a receptionist and she sends me to a customer service line which continually takes me straight to voicemail.

Dont waste your money or time with this… Dont waste your money or time with this product, customer service is terrible and if you do have an issue or dont like the product they make you pay for shipping yourself and say if they dont recieve the return within 14 days they wont accept it. Take some notes from chewy or other companies that have customer service.

Perfect dog guards! I have now used Travall on 3 separate occasions- one for my VW Golf, one for my mother in laws Vauxhall Mokka and another for my newly purchased Skoda Superb. On each occasion, I’ve found the transactions to be very smooth and without issue. The staff I’ve dealt with over the phone and via email have always been polite and courteous and very helpful, and the dog guards themselves are of a very high standard and are very easy to fit. I would highly recommend this company! :-)

No customer service AT ALL UPDATE: I did finally reach someone via their phone number when I called early in the morning. They sent me a return label. No one reached out to me though as their response states. Their cargo barrier that is supposed to fit the Mercedes GLS450 (2019) doesn’t. But instead of answering their phone or emails they request before you return something, they completely ignore. I loved my Travall for my Jeep, but because customer service is non-existent, BEWARE

Definitely 5-star quality and service Definitely 5-star quality and service. We received our cage barrier in good timing with easy to install instructions. We no longer have to deal with a falling pet barrier when traveling or having to adjust. It’s sleek and fitting design is very well done!