Trachtenberg
GBNo customer service AT ALL UPDATE: I did finally reach someone via their phone number when I called early in the morning. They sent me a return label. No one reached out to me though as their response states. Their cargo barrier that is supposed to fit the Mercedes GLS450 (2019) doesn’t. But instead of answering their phone or emails they request before you return something, they completely ignore. I loved my Travall for my Jeep, but because customer service is non-existent, BEWARE
DAVID GG
ESWorth the price Edit: first, i didnt recieve two pieces, i dont understand how they can forget to send the complete pack… anyway, i contact via email, and i didnt recieve any response, but the instagram guy, (thank you… the best) answered me inmediately and solve my problem. Finally they sent me the two pieces. The grilles fit perfectly in my skoda Octavia combi. Worth the price
John Merge
GBNo Response When Trying To Return/Exchange Ordered a BMW X5 dog barrier, turns out they have two models for 2018 vehicles, one 2018+ and one 2013 - 2018. I ordered the wrong one and found out when I tried to install. Since then I've called and left two voicemails and sent three separate emails and have yet to receive a response on how I can return or exchange this product. Even stranger is when I call, I get a receptionist and she sends me to a customer service line which continually takes me straight to voicemail.
Roadrunner
GBHave trusted Travall for years… Family members have trusted Travall with pet (and other passenger) safety for years, now that I have my own large dog (25lbs now, 110 later) I am following that tradition. With a VW Altrack, I don't have to mess with harnesses that are not likely to protect my girl in an accident or unwieldy crates. She just hops in the back and off we go.
Joseph Garcia
GBDefinitely 5-star quality and service Definitely 5-star quality and service. We received our cage barrier in good timing with easy to install instructions. We no longer have to deal with a falling pet barrier when traveling or having to adjust. It’s sleek and fitting design is very well done!