Dont waste your money or time with this… Dont waste your money or time with this product, customer service is terrible and if you do have an issue or dont like the product they make you pay for shipping yourself and say if they dont recieve the return within 14 days they wont accept it. Take some notes from chewy or other companies that have customer service.

The product (XC40 PHEV guard &… The product (XC40 PHEV guard & divider) seems very good and sturdy. The instructions are weak. B&W photocopy on flimsy paper with elements skipped and others misleading. Needed a 9mm spanner, not mentioned. The divider diagram shows mounting across vertical wires. Not possible because bottom mesh wire is too close to frame to allow the fixture to mount. Some of the powder coating is over threads and had to be filed clean. The stays are tight on the back of the seats and will rub the leather, so I'm adding a soft sleeve of split screen washer tube. Attention to detail needed. And it took me 2 hrs to install because of the fiddle.

No Response When Trying To Return/Exchange Ordered a BMW X5 dog barrier, turns out they have two models for 2018 vehicles, one 2018+ and one 2013 - 2018. I ordered the wrong one and found out when I tried to install. Since then I've called and left two voicemails and sent three separate emails and have yet to receive a response on how I can return or exchange this product. Even stranger is when I call, I get a receptionist and she sends me to a customer service line which continually takes me straight to voicemail.

Sent a request for some product… Sent a request for some product information via the online form. 2 weeks later nothing. I’ve bought 2 dog guards - both excellent, but not sure why a simple request for information couldn’t be picked up.

I probably had bought about 6 other dog… I probably had bought about 6 other dog barriers before I came across Travall, and I am so glad I did! I was reluctant at first to pay the extra money, but it is totally worth it. I love the way it is made specifically for my car and I never have to worry about my dogs knocking it over. It also doesn’t leave marks on the roof of my car like so many barriers do. I would recommend to anyone and wish I would have spent the extra money sooner instead of buying several less expensive versions that total way more than if I had just invested in the first place!