No Response When Trying To Return/Exchange Ordered a BMW X5 dog barrier, turns out they have two models for 2018 vehicles, one 2018+ and one 2013 - 2018. I ordered the wrong one and found out when I tried to install. Since then I've called and left two voicemails and sent three separate emails and have yet to receive a response on how I can return or exchange this product. Even stranger is when I call, I get a receptionist and she sends me to a customer service line which continually takes me straight to voicemail.

Great product & support Product was delivered timely and in perfect condition. Very well made, quality construction, looks high-end installed. Tight tolerances, good fit. Customer support was quick to respond and help when I mistakenly thought the part did not fit. Would definitely buy again.

PRODUCT QUALITY IS FINE EXCEPT FOR TWO… PRODUCT QUALITY IS FINE EXCEPT FOR TWO SOFT CHEAP SCREWS WHICH STRIPPED WITH HAND PRESSURE WHEN SCREWING INTO INTO PLASTIC. REQUIRED A TRIP TO HARDWARE STORE FOR 2 SCREWS. CHARGE US ANOTHER 10CENTS AND USE DECENT FASTENERS

Travall Guard divider between passengers and luggage/cargo Travall divider between luggage area and passenger compartment seems taylor made for my 2018 Mercedes Benz GLC and a good solution since the manufacturer does not make a similar product, at least not yet. It fits solidly and securely. Installation was not bad, though not entirely intuitive. Luckily, I had watched a YouTube installation video (for a different car) that was more useful than the pictograms that came with my device. So far, I have not had to remove it to carry any large bulky cargo, a task that may be harder than just removing the venetian blind that covers the luggage area. All in all...a good solution when Mercedes does not offer a similar factory product.

Worth the price Edit: first, i didnt recieve two pieces, i dont understand how they can forget to send the complete pack… anyway, i contact via email, and i didnt recieve any response, but the instagram guy, (thank you… the best) answered me inmediately and solve my problem. Finally they sent me the two pieces. The grilles fit perfectly in my skoda Octavia combi. Worth the price