avoid Poor commmunication (2 emails unanswered for days) and nearly 1 hour late for an airport pick up with no credible explanation. Also expensive compared to other companies. Avoid. Just to add, the company’s response below leaves me underwhelmed not least because I am expected to contact them to resolve! The car booked for the return from another company was perfect. On time and great communication. It can be done I now see that they are claiming to have phoned me many times. Simply not true. The drivers phone was switched off and voicemail not activated. The experience is now being made worse by the reply posted here - I dispute much of what has been said. Seriously, I would avoid these guys. Google other companies. We used Carmel on the return journey - perfect and cheaper

Good service Good service, good price and very friendly staff. I will use them again when i go back to the airport at the end of my vacation

Good experience Good experience! Hadn't been to NYC for 20 years, everything has changed. However, I liked being able to book our car service online, get text updates & prices up front. The cars were on time, drivers nice, they answered any questions we had & one was like tour guide . Would definitely recommend this car service & use them in the future.

I'm not a real fan of writing reviews I'm not a real fan of writing reviews, but they deserve the five stars rating. total experience very professional and comfortable ride in Manhattan and going to the Airport. I used them for the whole week in New York.

Highly Recommended I had probably one of the best rides, and I’ve tried all sort of ground transportation and companies. Airport Transfers of NY, made my ride the best, starting from how easy to use their website was, customer support agent who helped me navigate through a few changes he was so patient and polite, car was right on time in front of my place, driver was very polite and made every possible effort to make sure I’m comfortable till I got to the airport. Moreover, he even helped me with my luggage. I just want to thank everyone at Airport Transfers of NY and share my appreciation and let them know that I will definitely be using them again soon. Keep up the good work! Kal