This company is a joke This company is a joke. Their website guarantee part fut guide is incorrect. We ordered parts for a truck and got exactly what their website said to get. First it took several phone calls to find out where the parts even were. Then one kit came incomplete and we had to keep calling to see where the rest of the parts were so in the meantime we just bought local. Then we found out the other kit was the wrong size for the year and make of the truck. When we called for a label for a return we had to argue and we were told we were wrong over and over. Finally we got a label and sent the kit back. Now they are holding onto the kit and our money. These people are theives and con artists. Sad yourself some headache and do not order from them.

System Gave Me The Wrong Part - Carparts Gave Me a Full Refund. Customer service was very helpful. ordered the correct part but the computer system had the wrong part listed as a "guarantee fit". They gave me a full refund without having to spend the money on returning it. Great job, thank you very much Josely M. Customer Advocate Team

Good customer service experience I thought the parts I bought were wrong or missing pieces, I was wrong and Carparts reached out to me about it and offered a refund but I was able to use the parts after I figured out the problem, long story. Carparts customer service was excellent.

I Appreciated The Quick Response and Service I had ordered a replacement interior door handle made of a composite material. When it broke, I responded to a question about the product put forth by the company. They responded quickly, apologized for the inconvenience, and issued a refund even though I didn't request one. I appreciated this level of service, which is not often encountered when purchasing online. Thank you CarParts.com!

I had a decent customer service… I had a decent customer service experience with Car Parts. Initially, I wrote a poor review because the grille I ordered was poorly packaged and had a broken clip, as a result. However, despite the broken clip, I installed the grille. Car Parts read my review and reached out to make things right. They offered three solutions.i could send the part back for a replacement, return the part and get refunded, or keep the part and get a discount in the form of a $20 rebate. I had already installed the grille despite the broken clip so I opted for the third option. Thanks Car Part for your great customer service!