Thank you very Paul for listening and… Thank you very Paul for listening and responding quickly to our comments. You took care of the problem quickly and satisfactorily. This will have us looking to you folks for future purchases. Pauline

Good customer service experience I thought the parts I bought were wrong or missing pieces, I was wrong and Carparts reached out to me about it and offered a refund but I was able to use the parts after I figured out the problem, long story. Carparts customer service was excellent.

I Appreciated The Quick Response and Service I had ordered a replacement interior door handle made of a composite material. When it broke, I responded to a question about the product put forth by the company. They responded quickly, apologized for the inconvenience, and issued a refund even though I didn't request one. I appreciated this level of service, which is not often encountered when purchasing online. Thank you CarParts.com!

System Gave Me The Wrong Part - Carparts Gave Me a Full Refund. Customer service was very helpful. ordered the correct part but the computer system had the wrong part listed as a "guarantee fit". They gave me a full refund without having to spend the money on returning it. Great job, thank you very much Josely M. Customer Advocate Team

Good parts for a good price, no complaints You will see a lot of bad reviews from impatient people. The reality is, for the part I was looking for, carparts had the cheapest price. RockAuto and genuine part were both $100+. Guess what? Carparts had it for $10. Shipping was inexpensive, less than $5. Some reviews say they lie about shipping dates, and in this case, their prediction was inaccurate, they estimated the 16th, and it came in on the 18th. However, that was still only 5 days after order date (not bad). Part came well-packaged and in perfect working order. I received text updates about the status of my order as well along the way. It was a trunk latch by the way. No complaints for this site.