Great customer service The quality of the mirror isn't the best but I do want to say their customer service is above and beyond. They worked quickly to resolve the issue and I am happy about the outcome. The customer service is excellent!

I paid for a powdercoated step bumper… I paid for a powdercoated step bumper and got a painted bumper.Not very hard to see the difference. Not very professional.

Fast shipping & high quality merchandise. I landed at CarParts.com because I had purchased the parts I needed from another source and immediately returned because they were terrible quality when I got them. I own a 2015 vehicle, so nothing local had anything in stock. I found them listed at CarParts.com. The price was slightly lower than I expected, which was great. I placed the order on Monday. I had shipping confirmation on Tuesday. The part was delivered on Thursday. When I opened it I was impressed by the quality. I don't think they're OEM, but the quality seems nearly identical, if not actually identical. Additionally, the packaging was great. Secure, plenty of packing material, and well packaged for a semi-fragile item. The parts, head lamp assemblies for both sides, took a half hour to install with zero issues and function perfectly. They did come with bulbs, which, full disclosure, I replaced before installation. It was a bit odd that they had two different brands of bulbs when I received them, but I'm sure for 98% of people that isn't an issue.

CarParts sent me the wrong part and it cost me $150 in labor CarParts sent me the wrong part. Although I ordered the correct part, when my mechanic tried to install it, he determined that it was not the part that I ordered. I still had to pay a labor charge. When I contacted CarParts.com, they admitted that they were negligent and their warehouse sent me the wrong part. They did send me the right part, but now I will have to pay another labor charge to have it installed. CarParts.com told me that their "policy" made them not responsible for their negligence. No more CarParts.com for us. Think twice before you take a chance in dealing with CarParts.com... a/k/a ChineseParts.com.

I had a decent customer service… I had a decent customer service experience with Car Parts. Initially, I wrote a poor review because the grille I ordered was poorly packaged and had a broken clip, as a result. However, despite the broken clip, I installed the grille. Car Parts read my review and reached out to make things right. They offered three solutions.i could send the part back for a replacement, return the part and get refunded, or keep the part and get a discount in the form of a $20 rebate. I had already installed the grille despite the broken clip so I opted for the third option. Thanks Car Part for your great customer service!