I paid for a powdercoated step bumper… I paid for a powdercoated step bumper and got a painted bumper.Not very hard to see the difference. Not very professional.

Bry M Bry M. Was fantastic! I received a part that didn't fit exactly like oem, it kinda worked but was quite right. Carparts emailed me because I wasn’t completely satisfied and took care of everything.🤙

I had a decent customer service… I had a decent customer service experience with Car Parts. Initially, I wrote a poor review because the grille I ordered was poorly packaged and had a broken clip, as a result. However, despite the broken clip, I installed the grille. Car Parts read my review and reached out to make things right. They offered three solutions.i could send the part back for a replacement, return the part and get refunded, or keep the part and get a discount in the form of a $20 rebate. I had already installed the grille despite the broken clip so I opted for the third option. Thanks Car Part for your great customer service!

Good customer service experience I thought the parts I bought were wrong or missing pieces, I was wrong and Carparts reached out to me about it and offered a refund but I was able to use the parts after I figured out the problem, long story. Carparts customer service was excellent.

Good parts for a good price, no complaints You will see a lot of bad reviews from impatient people. The reality is, for the part I was looking for, carparts had the cheapest price. RockAuto and genuine part were both $100+. Guess what? Carparts had it for $10. Shipping was inexpensive, less than $5. Some reviews say they lie about shipping dates, and in this case, their prediction was inaccurate, they estimated the 16th, and it came in on the 18th. However, that was still only 5 days after order date (not bad). Part came well-packaged and in perfect working order. I received text updates about the status of my order as well along the way. It was a trunk latch by the way. No complaints for this site.