Fast shipping & high quality merchandise. I landed at CarParts.com because I had purchased the parts I needed from another source and immediately returned because they were terrible quality when I got them. I own a 2015 vehicle, so nothing local had anything in stock. I found them listed at CarParts.com. The price was slightly lower than I expected, which was great. I placed the order on Monday. I had shipping confirmation on Tuesday. The part was delivered on Thursday. When I opened it I was impressed by the quality. I don't think they're OEM, but the quality seems nearly identical, if not actually identical. Additionally, the packaging was great. Secure, plenty of packing material, and well packaged for a semi-fragile item. The parts, head lamp assemblies for both sides, took a half hour to install with zero issues and function perfectly. They did come with bulbs, which, full disclosure, I replaced before installation. It was a bit odd that they had two different brands of bulbs when I received them, but I'm sure for 98% of people that isn't an issue.

I had a decent customer service… I had a decent customer service experience with Car Parts. Initially, I wrote a poor review because the grille I ordered was poorly packaged and had a broken clip, as a result. However, despite the broken clip, I installed the grille. Car Parts read my review and reached out to make things right. They offered three solutions.i could send the part back for a replacement, return the part and get refunded, or keep the part and get a discount in the form of a $20 rebate. I had already installed the grille despite the broken clip so I opted for the third option. Thanks Car Part for your great customer service!

CarParts sent me the wrong part and it cost me $150 in labor CarParts sent me the wrong part. Although I ordered the correct part, when my mechanic tried to install it, he determined that it was not the part that I ordered. I still had to pay a labor charge. When I contacted CarParts.com, they admitted that they were negligent and their warehouse sent me the wrong part. They did send me the right part, but now I will have to pay another labor charge to have it installed. CarParts.com told me that their "policy" made them not responsible for their negligence. No more CarParts.com for us. Think twice before you take a chance in dealing with CarParts.com... a/k/a ChineseParts.com.

SKU Number # PRO-YD-BMWE9005-AM-SM_##LW SKU Number #: PRO-YD-BMWE9005-AM-SM_##LW 2007 BMW 328xi Base 6 Cyl 3.0L Spyder Headlight 2007 BMW 328xi Base 6 Cyl 3.0L - Spyder Driver and Passenger Side Headlights, with Bulbs, Halogen, Smoked Lens, Chrome Interior, Projector Series 328xi Extended Warranty Price: $ 59.99 Tuesday January 29 2024 their Service was professional on point and made shore my part was compatible with car vinumber helped to . I recommended them they get to the point thet The cells that they had from my car lights beautiful price. They were on so they have the best sells hope I can win 🏆 the 1,000 it would be cool 😎. thanks carparts.com

Will not refund you - business is a scam Ordered a tow hitch to attach to my vehicle for a military move. Found out the day it arrived the hitch would not be needed. Initiated a return using their process and returned the unopened box even taping the holes that were there upon delivery. After 2 weeks did not. Receive a refund I reached out and was assured it would be processed as the hitch was delivered and signed for. Reached out again and was told the label they provided was wrong so they owe FedEx money and that is why I have not been refunded. They told me they would refund within 4 days as it was there fault I have still to this day have not received a refund. I recommend going elsewhere they don’t respect military and they do not honor there refund policy. RockAuto is wayyy better by a mile