This company is a joke This company is a joke. Their website guarantee part fut guide is incorrect. We ordered parts for a truck and got exactly what their website said to get. First it took several phone calls to find out where the parts even were. Then one kit came incomplete and we had to keep calling to see where the rest of the parts were so in the meantime we just bought local. Then we found out the other kit was the wrong size for the year and make of the truck. When we called for a label for a return we had to argue and we were told we were wrong over and over. Finally we got a label and sent the kit back. Now they are holding onto the kit and our money. These people are theives and con artists. Sad yourself some headache and do not order from them.

CarParts sent me the wrong part and it cost me $150 in labor CarParts sent me the wrong part. Although I ordered the correct part, when my mechanic tried to install it, he determined that it was not the part that I ordered. I still had to pay a labor charge. When I contacted CarParts.com, they admitted that they were negligent and their warehouse sent me the wrong part. They did send me the right part, but now I will have to pay another labor charge to have it installed. CarParts.com told me that their "policy" made them not responsible for their negligence. No more CarParts.com for us. Think twice before you take a chance in dealing with CarParts.com... a/k/a ChineseParts.com.

System Gave Me The Wrong Part - Carparts Gave Me a Full Refund. Customer service was very helpful. ordered the correct part but the computer system had the wrong part listed as a "guarantee fit". They gave me a full refund without having to spend the money on returning it. Great job, thank you very much Josely M. Customer Advocate Team

Great customer service The quality of the mirror isn't the best but I do want to say their customer service is above and beyond. They worked quickly to resolve the issue and I am happy about the outcome. The customer service is excellent!

Do not use this site!! I bought particularly expensive sensor from this website. I received an empty box. I reached out to them via email what happened and they were very sweet and understanding by email pretending that they were going to refund me because again I received an empty box, no refund came. I’ve contested it with my credit card company and they are fighting that. Incredibly unprofessional two-faced and unreliable-do not use this site. It is not a safe and reputable vendor.