A company that values its customers. This was originally a 1 star review that I have updated to five stars. I won’t give too much detail other than there were complications with my order. Emmy and her team made it right and changed my entire outlook on the situation, and on the company. I will order again.

Bry M Bry M. Was fantastic! I received a part that didn't fit exactly like oem, it kinda worked but was quite right. Carparts emailed me because I wasn’t completely satisfied and took care of everything.🤙

System Gave Me The Wrong Part - Carparts Gave Me a Full Refund. Customer service was very helpful. ordered the correct part but the computer system had the wrong part listed as a "guarantee fit". They gave me a full refund without having to spend the money on returning it. Great job, thank you very much Josely M. Customer Advocate Team

I had a decent customer service… I had a decent customer service experience with Car Parts. Initially, I wrote a poor review because the grille I ordered was poorly packaged and had a broken clip, as a result. However, despite the broken clip, I installed the grille. Car Parts read my review and reached out to make things right. They offered three solutions.i could send the part back for a replacement, return the part and get refunded, or keep the part and get a discount in the form of a $20 rebate. I had already installed the grille despite the broken clip so I opted for the third option. Thanks Car Part for your great customer service!

Do not use this site!! I bought particularly expensive sensor from this website. I received an empty box. I reached out to them via email what happened and they were very sweet and understanding by email pretending that they were going to refund me because again I received an empty box, no refund came. I’ve contested it with my credit card company and they are fighting that. Incredibly unprofessional two-faced and unreliable-do not use this site. It is not a safe and reputable vendor.