I paid for a powdercoated step bumper… I paid for a powdercoated step bumper and got a painted bumper.Not very hard to see the difference. Not very professional.

I had a decent customer service… I had a decent customer service experience with Car Parts. Initially, I wrote a poor review because the grille I ordered was poorly packaged and had a broken clip, as a result. However, despite the broken clip, I installed the grille. Car Parts read my review and reached out to make things right. They offered three solutions.i could send the part back for a replacement, return the part and get refunded, or keep the part and get a discount in the form of a $20 rebate. I had already installed the grille despite the broken clip so I opted for the third option. Thanks Car Part for your great customer service!

A company that values its customers. This was originally a 1 star review that I have updated to five stars. I won’t give too much detail other than there were complications with my order. Emmy and her team made it right and changed my entire outlook on the situation, and on the company. I will order again.

Bry M Bry M. Was fantastic! I received a part that didn't fit exactly like oem, it kinda worked but was quite right. Carparts emailed me because I wasn’t completely satisfied and took care of everything.🤙

Great Customer Service by Paul D. I recently had the pleasure of engaging with Paul D. from customer service during the purchase and replacement of my car's front bumper, and I am eager to express my positive experience. Paul was really professional and knew his stuff. He quickly answered my questions, gave me detailed info, and helped me out when I needed it. What truly stood out was the personalized attention and high efficiency that I experienced throughout the process. My overall experience with getting a new front bumper was great. The good service and quality product have made me trust and stick with them. I totally recommend them to friends who need car parts in the future.