I had a decent customer service… I had a decent customer service experience with Car Parts. Initially, I wrote a poor review because the grille I ordered was poorly packaged and had a broken clip, as a result. However, despite the broken clip, I installed the grille. Car Parts read my review and reached out to make things right. They offered three solutions.i could send the part back for a replacement, return the part and get refunded, or keep the part and get a discount in the form of a $20 rebate. I had already installed the grille despite the broken clip so I opted for the third option. Thanks Car Part for your great customer service!

Fast shipping & high quality merchandise. I landed at CarParts.com because I had purchased the parts I needed from another source and immediately returned because they were terrible quality when I got them. I own a 2015 vehicle, so nothing local had anything in stock. I found them listed at CarParts.com. The price was slightly lower than I expected, which was great. I placed the order on Monday. I had shipping confirmation on Tuesday. The part was delivered on Thursday. When I opened it I was impressed by the quality. I don't think they're OEM, but the quality seems nearly identical, if not actually identical. Additionally, the packaging was great. Secure, plenty of packing material, and well packaged for a semi-fragile item. The parts, head lamp assemblies for both sides, took a half hour to install with zero issues and function perfectly. They did come with bulbs, which, full disclosure, I replaced before installation. It was a bit odd that they had two different brands of bulbs when I received them, but I'm sure for 98% of people that isn't an issue.

This company is a joke This company is a joke. Their website guarantee part fut guide is incorrect. We ordered parts for a truck and got exactly what their website said to get. First it took several phone calls to find out where the parts even were. Then one kit came incomplete and we had to keep calling to see where the rest of the parts were so in the meantime we just bought local. Then we found out the other kit was the wrong size for the year and make of the truck. When we called for a label for a return we had to argue and we were told we were wrong over and over. Finally we got a label and sent the kit back. Now they are holding onto the kit and our money. These people are theives and con artists. Sad yourself some headache and do not order from them.

System Gave Me The Wrong Part - Carparts Gave Me a Full Refund. Customer service was very helpful. ordered the correct part but the computer system had the wrong part listed as a "guarantee fit". They gave me a full refund without having to spend the money on returning it. Great job, thank you very much Josely M. Customer Advocate Team

Will not refund you - business is a scam Ordered a tow hitch to attach to my vehicle for a military move. Found out the day it arrived the hitch would not be needed. Initiated a return using their process and returned the unopened box even taping the holes that were there upon delivery. After 2 weeks did not. Receive a refund I reached out and was assured it would be processed as the hitch was delivered and signed for. Reached out again and was told the label they provided was wrong so they owe FedEx money and that is why I have not been refunded. They told me they would refund within 4 days as it was there fault I have still to this day have not received a refund. I recommend going elsewhere they don’t respect military and they do not honor there refund policy. RockAuto is wayyy better by a mile