I ordered a part at it arrived broken I ordered a part at it arrived broken. I was able to fix it, so I used it. I did not have time to return it.... I posted a review and mentioned the situation and customer service reached out to me. I was given options on making up for the broken part and selected to recieve a replacement part. The whole thing happened with no questions or accusal. I'm very satisfied that CarParts took the initiative to reach out t me to ensure I was treated properly.

Will not refund you - business is a scam Ordered a tow hitch to attach to my vehicle for a military move. Found out the day it arrived the hitch would not be needed. Initiated a return using their process and returned the unopened box even taping the holes that were there upon delivery. After 2 weeks did not. Receive a refund I reached out and was assured it would be processed as the hitch was delivered and signed for. Reached out again and was told the label they provided was wrong so they owe FedEx money and that is why I have not been refunded. They told me they would refund within 4 days as it was there fault I have still to this day have not received a refund. I recommend going elsewhere they don’t respect military and they do not honor there refund policy. RockAuto is wayyy better by a mile

CarParts sent me the wrong part and it cost me $150 in labor CarParts sent me the wrong part. Although I ordered the correct part, when my mechanic tried to install it, he determined that it was not the part that I ordered. I still had to pay a labor charge. When I contacted CarParts.com, they admitted that they were negligent and their warehouse sent me the wrong part. They did send me the right part, but now I will have to pay another labor charge to have it installed. CarParts.com told me that their "policy" made them not responsible for their negligence. No more CarParts.com for us. Think twice before you take a chance in dealing with CarParts.com... a/k/a ChineseParts.com.

Good customer service experience I thought the parts I bought were wrong or missing pieces, I was wrong and Carparts reached out to me about it and offered a refund but I was able to use the parts after I figured out the problem, long story. Carparts customer service was excellent.

I Appreciated The Quick Response and Service I had ordered a replacement interior door handle made of a composite material. When it broke, I responded to a question about the product put forth by the company. They responded quickly, apologized for the inconvenience, and issued a refund even though I didn't request one. I appreciated this level of service, which is not often encountered when purchasing online. Thank you CarParts.com!