I ordered a part at it arrived broken I ordered a part at it arrived broken. I was able to fix it, so I used it. I did not have time to return it.... I posted a review and mentioned the situation and customer service reached out to me. I was given options on making up for the broken part and selected to recieve a replacement part. The whole thing happened with no questions or accusal. I'm very satisfied that CarParts took the initiative to reach out t me to ensure I was treated properly.

I paid for a powdercoated step bumper… I paid for a powdercoated step bumper and got a painted bumper.Not very hard to see the difference. Not very professional.

Fast shipping & high quality merchandise. I landed at CarParts.com because I had purchased the parts I needed from another source and immediately returned because they were terrible quality when I got them. I own a 2015 vehicle, so nothing local had anything in stock. I found them listed at CarParts.com. The price was slightly lower than I expected, which was great. I placed the order on Monday. I had shipping confirmation on Tuesday. The part was delivered on Thursday. When I opened it I was impressed by the quality. I don't think they're OEM, but the quality seems nearly identical, if not actually identical. Additionally, the packaging was great. Secure, plenty of packing material, and well packaged for a semi-fragile item. The parts, head lamp assemblies for both sides, took a half hour to install with zero issues and function perfectly. They did come with bulbs, which, full disclosure, I replaced before installation. It was a bit odd that they had two different brands of bulbs when I received them, but I'm sure for 98% of people that isn't an issue.

Good customer service experience I thought the parts I bought were wrong or missing pieces, I was wrong and Carparts reached out to me about it and offered a refund but I was able to use the parts after I figured out the problem, long story. Carparts customer service was excellent.

I Appreciated The Quick Response and Service I had ordered a replacement interior door handle made of a composite material. When it broke, I responded to a question about the product put forth by the company. They responded quickly, apologized for the inconvenience, and issued a refund even though I didn't request one. I appreciated this level of service, which is not often encountered when purchasing online. Thank you CarParts.com!