I ordered a part at it arrived broken I ordered a part at it arrived broken. I was able to fix it, so I used it. I did not have time to return it.... I posted a review and mentioned the situation and customer service reached out to me. I was given options on making up for the broken part and selected to recieve a replacement part. The whole thing happened with no questions or accusal. I'm very satisfied that CarParts took the initiative to reach out t me to ensure I was treated properly.

A company that values its customers. This was originally a 1 star review that I have updated to five stars. I won’t give too much detail other than there were complications with my order. Emmy and her team made it right and changed my entire outlook on the situation, and on the company. I will order again.

I paid for a powdercoated step bumper… I paid for a powdercoated step bumper and got a painted bumper.Not very hard to see the difference. Not very professional.

Part was damaged when they boxed it. Not happy received a bumper and a fender due to weather was not able to work on car. Finally the weather cooperated and I was able to start working on the car. Upon opening the packaging the fender had two dents in it. Notify the company and they would not take the return. Stating it was out of the window of return. Sucks to lose a customer over 75 buck. You can tell the fender was damage when they boxed it. Buyer beware.

Do not use this site!! I bought particularly expensive sensor from this website. I received an empty box. I reached out to them via email what happened and they were very sweet and understanding by email pretending that they were going to refund me because again I received an empty box, no refund came. I’ve contested it with my credit card company and they are fighting that. Incredibly unprofessional two-faced and unreliable-do not use this site. It is not a safe and reputable vendor.