Thank you very Paul for listening and… Thank you very Paul for listening and responding quickly to our comments. You took care of the problem quickly and satisfactorily. This will have us looking to you folks for future purchases. Pauline

I paid for a powdercoated step bumper… I paid for a powdercoated step bumper and got a painted bumper.Not very hard to see the difference. Not very professional.

I Appreciated The Quick Response and Service I had ordered a replacement interior door handle made of a composite material. When it broke, I responded to a question about the product put forth by the company. They responded quickly, apologized for the inconvenience, and issued a refund even though I didn't request one. I appreciated this level of service, which is not often encountered when purchasing online. Thank you CarParts.com!

I had a decent customer service… I had a decent customer service experience with Car Parts. Initially, I wrote a poor review because the grille I ordered was poorly packaged and had a broken clip, as a result. However, despite the broken clip, I installed the grille. Car Parts read my review and reached out to make things right. They offered three solutions.i could send the part back for a replacement, return the part and get refunded, or keep the part and get a discount in the form of a $20 rebate. I had already installed the grille despite the broken clip so I opted for the third option. Thanks Car Part for your great customer service!

System Gave Me The Wrong Part - Carparts Gave Me a Full Refund. Customer service was very helpful. ordered the correct part but the computer system had the wrong part listed as a "guarantee fit". They gave me a full refund without having to spend the money on returning it. Great job, thank you very much Josely M. Customer Advocate Team