Good customer service experience I thought the parts I bought were wrong or missing pieces, I was wrong and Carparts reached out to me about it and offered a refund but I was able to use the parts after I figured out the problem, long story. Carparts customer service was excellent.

I had a decent customer service… I had a decent customer service experience with Car Parts. Initially, I wrote a poor review because the grille I ordered was poorly packaged and had a broken clip, as a result. However, despite the broken clip, I installed the grille. Car Parts read my review and reached out to make things right. They offered three solutions.i could send the part back for a replacement, return the part and get refunded, or keep the part and get a discount in the form of a $20 rebate. I had already installed the grille despite the broken clip so I opted for the third option. Thanks Car Part for your great customer service!

A company that values its customers. This was originally a 1 star review that I have updated to five stars. I won’t give too much detail other than there were complications with my order. Emmy and her team made it right and changed my entire outlook on the situation, and on the company. I will order again.

Bry M Bry M. Was fantastic! I received a part that didn't fit exactly like oem, it kinda worked but was quite right. Carparts emailed me because I wasn’t completely satisfied and took care of everything.🤙

Don't buy from these people. Don’t buy from them. Bought a truck side mirror. Actuators will not hold the memory and will tip your mirror down, thus requiring you to readjust it every time you get in the truck. They offered me $50 to keep the defective or a replacement part. Opted for the replacement and lo and behold it does the same thing. Since I threw away the OEM, my choice is to drive around with holes in the truck waiting for a refund. So I told them just give me the $50 as I was done with their 'Kool View' brand and I don’t want to drive around with holes in the truck. They told me today they will not offer me the $50 now, only a $10 coupon on my next order... because my order is "more than 60 days old". It’s April 19. I placed my original order February 28. That’s 50 days. The replacement went out March 29. That’s 21 days. Carparts.com Bry M cannot count.